Sony Computer Entertainment America LLC

May 1, 2017 & May 2, 2017
Re:      Case No. [redacted] & [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]...

[redacted]
 
SIEA has contacted the consumer and provided a resolution.
 
May 2, 2017:  SIEA found evidence that the account information had previously been shared.  The account will remain suspended for 6 days.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

November 14, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because you can't just put something in all caps and make it legal. Sincerely,[redacted]

January 1, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted...

the consumer and provided further insight on the content.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

May 31, [redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
[redacted] 8, [redacted]: SIEA, LLC spoke to [redacted] and we are waiting to get word back from her financial institution. 
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

October 24, 2017
Re: Case No. [redacted]
 
Consumer: [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke with [redacted] and confirmed he was able to resolve his PlayStation...

HDD issue.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

June 27, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I left a message for [redacted] with the tracking number.   FedEx delivered the Dual Shock 4 on June 23rd.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

April 25, 2018
 
 
Re:      Case No. [redacted]
Consumer: Rai [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided insight on the process.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:
 
The last message/responce I sent about my tv.
The issues I had mentioned about my tv in my last message/responce was BEFORE I hooked the PSVR up.
The issues with my tv was happening way before I had even purchased the PSVR, the issues with my tv still going on after I hooked the PSVR up.
 
I do understand HDR passthrough (from your 1st responce) on the PSVR box does not work. PSVR (display) headset itself does not support 4k video and HDR formats.
On the side note. This next part does not apply to me. I don't even have a PS4 Pro.
The PSVR processer box does support 4K video passthrough from the PS4 Pro when the PSVR unit is turned off. This is the same link you left in the last 2 messages.
[redacted]
 
 
Don't forget the other issues I have with my tv are the light bleed, and bad ghosting/double images of 3D content.
Both of those issues alone has to be fix by a Sony Tech. in-house because its the hardware on the tv, not the software
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

April 19, 2018
 
 
Re:      Case No. [redacted]
Consumer: Ashley [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# 12799530.
 
SIEA contacted...

the consumer and provided a reolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: the issue hasn't been resolved. You can't stand behind your terms and agreements on one end stating that all sales are final and there are no refunds when its simply not true. The bottom line is if someone pays you for something out of error that they have no intent on using return their money or give them a credit. Had I been using features of the subscription I would gladly drop my quarrel but its not right. Therefore I reject their responseSincerely,Brandon [redacted]

May 16, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
Although we appreciate [redacted] feedback regarding SIEA’s service policy, his request to service his infested PlayStation is denied.  Per our terms of service, our technicians reserve the right to determine service qualification.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

April 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Grace [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and are working on a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

October 19, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and provided a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

June 8, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to [redacted] and explained our service policy and declined her...

request for a service refund.  I offered her an accommodation voucher.  She has yet to accept my offer.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 11, 2016/02/14) */
January 11, 2016


Re: Case No. XXXXXXXX

Consumer: [redacted]

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.

I provided the...

consumer with a reasonable replacement for his proof of purchase that would satisfy the service requirement. As long as he can show proof his controllers were purchased less than a year ago, they would qualify for service.

SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.


[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 13, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought my system when it first released November 2013 and my controllers began malfunctioning the following summer. I contacted Sony to discuss the issue amd was told I NEEDED receipt for a code that shows I purchased the products, let alone use the manufacturer warrenty. I understand keeping a receipt for item bought but not for proof for warrenty. And if thats the case it should be stated by either the store or by PLAYSTATION. I have called for over 2 years trying to get this problem solved and its seems Playstation is not wanting to resolve the issue, insisting I need proof. I paid for it I have had it since day one but thats not good enough. I am done trying, as a loyal customer of Playstation since the 90's this is a joke to be treated this way over controllers and greed.
Final Business Response /* (4000, 15, 2016/02/17) */
February 17, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
The service policy clearly states a proof of purchase is required for in warranty service.
The PlayStation Warranty and service policy is located here:
http://cdn.us.playstation.com/pscomauth/groups/public/documents/webasset/ps4_dua...⇄ /> We do not service peripherals out of warranty. If the consumer provide an acceptable proof of purchase he is disqualified for service.
We do not have a discount program for peripherals.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2016/01/22) */
January 22, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted...

the consumer and we are working on a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

April 13, 2018
 
 
Re:      Case No. [redacted]
Consumer: Omar [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided further insight on the decision.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC