Sony Computer Entertainment America LLC

April 28, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be...

able to fulfill the consumer’s request. 
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

June 30, 2017
Re: Case No. [redacted]
 
Consumer: [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I attempted to contact the consumer but she has not returned my call or...

email.   SIEA takes grief reports very seriously and strongly encourages our gamers to use our grief reporting tools to report violations so our moderation team can investigate.
 
We recommend[redacted] block inappropriate gamers to avoid repeat offenses.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

December 2, 2016
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 12, 2016/02/08) */
February 8, 2016


Re: Case No. XXXXXXXX

Consumer: [redacted]

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.

I contacted [redacted]...

discussed her issue and provided a resolution she agreed would be amenable.

SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.


[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

December 1, 2016
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer...

and provided further insight on this issue.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

April 26, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to...

fulfill the consumer’s request since we made an exception in the past for them.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/08/26) */
August 26, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/28) */
December 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
We serviced and...

shipped Ms. [redacted]'s PlayStation. It was delivered on XX XX XX.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took almost a month to receive my console. It is not acceptable for agents and managers to not have any answers for the consumers when they call regarding their items. I am very disappointed and although I'm sure you don't care I will never ever purchase another Sony product. Hopefully you will train your team better so that they can be of some assistance when customers call for help

Initial Business Response /* (1000, 7, 2015/10/21) */
October 21, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC will not be able...

to fulfill the consumer's request.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because: SIEA is still screwing over the consumer a second time with their greed. Other divisions of [redacted] have accepted the betrayal of trust with this game and are taking steps to protect the consumer and instilling confidence with their spending by offering refunds for ALL purchases to this game. I will NEVER accept that SIEA will do nothing for ALL the purchases of the game, or their half assed refund date. Considering the Founders packs(which is when I expect the lion's share of purchases were made) were offered in June and ended in July. SIEA is cheaply covering its [redacted] by the offering of their refund and screwing every consumer that came before that date. Which that date isn't even far from the ending of the founder's packs. It reeks of greed and is NOT something [redacted] would have done last generation when it was losing the console wars. This is the kind of crap [redacted] would have pulled, but this time they're actually the good company protecting consumers. This response infuriates and disgusts me. Simply turning on my PS4 makes me sick to think how far [redacted] has fallen to greed and terrible service simply because they can afford it now that they won this generation. I wish I had just supported [redacted]. In the future I will not be supporting any companies running this type of game on [redacted] systems because they do nothing to protect the consumer when they allow scams to get onto their network. [redacted] didn't even live up to their own closure of service date, and closed the servers down a month early from when they were supposed to. They had already gotten all their money from micro-transactions so I guess they decided there was no point keeping the scam running with no further profit. If there was a legal action to be taken, you can bet I would certainly be taking it, or joining it, instead all I can do is continue to reject this unacceptable response and hope someone will see the way SIEA handles its service and shy away from supporting them.  What's really a shame is I have to deal with SIEA and not one of the other branches, because they are offering full refunds and protecting the consumer. Guess it goes to prove not all branches are equal, and SIEA is far inferior to the other branches. This whole ordeal makes supporting anything [redacted] in the future very unlikely for me and I will actively discourage anyone I meet from doing the same.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: once logging into my account I discovered my credit card was used while I was locked out of my account.  Even though playstation issued a refund they seem to think they did me favor by doing so.  to my knowledge they are doing nothing to prosecute whoever logged into my account, used my credit card, and downloaded 191 games.  I have received no explanation or apology for locking me out of my account for 2 weeks, 2 weeks I could not access my paid playstation plus account or netflix or my wwe network account.  Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/22) */
October 22, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC will not be able to...

fulfill the consumer's request. A service fee would be necessary.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sony Computer Entertainment America LLC, and its President [redacted] have provided absolutely unsatisfactory customer service to me. I purchased a $400.00 PlayStation 3 Console that was a faulty system, and Sony has taken no responsibility for this. From the time I purchased the system, it was rarely used and it was never dropped or mishandled in any way. One day the system completely stopped working, and after all troubleshooting options with Sony, they determined the system to have a catastrophic hardware failure. I was given no options for repairs, and was only give the option to pay $100, plus tax, more, to have the system replaced. This was unacceptable to me. I already spent $400.00+ on the system, and now I am being asked to pay more, just to play the games I have already purchased. I don't want new games or additional products, I just want to be able to play the games I have on the system I already own. I have spent thousands, if not tens of thousands, of dollars on Sony products over the years, and there was no compromise shown to a loyal customer. It was Sony's way, or the highway. I was asked to mail a letter to consumer affairs at Sony to express my concerns, and almost a month later I received not a single response. I don't know how companies like this are not made to be held accountable for such poor poor service. [redacted] should be shamed in public for the horrible operation he is running. To treat your customers with such a lack of respect, is all that is wrong with corporate America, today. There is no recourse for the customer - the little guy - who is the one responsible for the success of the company. After filing with the Revdex.com, Sony still declined to offer any options to me. I am appalled by the lack of decency and understanding from a company who shows no respect to its loyal customers. [redacted] and SCEA, LLC should be ashamed of the policies he put in place to handle consumer affairs. I am completely and utterly dissatisfied with response from SONY in this matter.
Final Business Response /* (4000, 9, 2015/10/27) */
October 27, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates Mr. [redacted]' service policy feedback. However, the service fee, replacement option and policy are not negotiable.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SONY continues to offer me a replacement for the faulty console they sold me, and asking me to pay the full cost of $100.00 plus tax for the replacement. I will never accept this option, and that is non-negotiable for me. SCEA and its President and CEO [redacted] should have an obligation to satisfy their customer, and I have not been satisfied. My broken system should be accepted by SCEA for repairs at a cost of much less than what they are charging me for a replacement console that I do not want. All I want is for them to correct the damage of a faulty system that they sold to me. I decline the response from SONY. I am appalled by the service I received, and I hold SCEA and [redacted] responsible. I would happily discuss this matter with member's of the media, and would participate in any class action lawsuit filed for similar incidents with their faulty Playstation 3 consoles.

May 1, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be...

able to fulfill the consumer’s request.  The Terms of Service were severly violated and caused the account to be banned.  He would need to create a new PSN Account.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

April 19, 2018
 
 
Re:      Case No. [redacted]
Consumer: Caleb [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided further insight to the account.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2016/01/29) */
January 29, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC will contact the...

consumer regarding this issue.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sony contacted me personally regarding the issue at hand. They offered to refund my monthly service for the issues I had (amount totalling $34.99.) I have accepted the offer and am now considering this matter closed.Sincerely, [redacted]

August 23, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has contacted...

the consumer and provided a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 7, 2015/07/31) */
July 31, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
The consumer should...

contact our support us.playstation.com/support to assist with his connectivity issue.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

April 13, 2018
Re: Case No.[redacted]
 
Consumer: CARLOS [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
I spoke to Carlos and declined his request for a prepaid label or...

compensation for his Dual Shock 4 service. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC