Source Adult Video

Complaint: [redacted]
I am rejecting this response because:
No one has been in contact with my husband or me about anything.  This is one of the biggest problems - lack of communication.  No one told me they were refusing to pay my bills and have me sent to collections.  You are thieves and con-artists.
Regards,
[redacted]

September 30, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your August 15, 2015, homeowners claim. I apologize that your questions regarding additional living expenses (ALE) were not previously addressed when you contacted us...

about your claim. Our employees are expected to be courteous and informative and to handle claims in a timely manner. Coaching has been provided to those involved to ensure other members do not have a similar experience. We reviewed your claim and confirmed that your request for ALE was approved, and a letter was emailed to you. Should you have any questions, please contact [redacted], of our staff, at [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted]

September 10, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your May 18, 2015, automobile claim. Please know that we must investigate the facts of the losses that are reported to us and settle the claims for which we are legally liable once a...

final liability decision is made, and I regret any frustration and inconvenience you experienced. Unfortunately, [redacted], of our staff, was unable to reach you and would like the opportunity to discuss this matter with you. You may contact Ms. [redacted] at ([redacted] at your convenience. Thank you for allowing us to reply to you. Sincerely, [redacted]

July 19, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your second submission regarding your mortgage loan application.
 
We responded to the Consumer Financial Protection Bureau regarding your concerns on July 15, 2016.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position. 
 
We appreciate the opportunity to review your concerns again; however, we consider this matter closed.
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

December 9, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. Harris: I am responding to your second submission regarding the September 14, 2016, automobile claim. Our records confirm that you filed an inquiry with the California Department of Insurance (DOI).  We responded to the California DOI on November 18, 2016.   We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely,*
[redacted]

December 28, 2017
Lieutenant Colonel [redacted], USAF (Ret.)
Complaint ID #: [redacted]
Dear Lieutenant Colonel [redacted]:
I am responding to your second submission regarding the August 30, 2017, debt protection claim with Assurant. I regret you had to write again regarding this matter.
As [redacted], of our staff, indicated in his email to you on December 28, 2017, Assurant has agreed to approve the claim once the statements are reviewed and payment details are confirmed. Please feel free to follow up with Assurant to confirm the payment dates and to obtain an updated status on their progress. It is important to note that Assurant will not honor future claims of this type. Please refer to the Debt Protection plan for details relating to unemployment.
Mr. [redacted] remains available to assist you if you have additional questions. Thank you for another opportunity to reply.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I thought in Maryland we have Boulevard Rule and I have the right of the way and she is the one fails to yield to right if the traffic, she wasn't even looking and I'm waiting for the Subpoena request for the security footage.
Regards,
[redacted]

June 22, 2016 Sergeant First Class [redacted], USA Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your second submission regarding your Valuable Personal Property Policy. We responded to your complaint on June 14 2016. While we recognize that you disagree with the outcome, we feel confident that the correct decision has been made. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

February 10, 2016
[redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding a hold placed on a deposit made into your USAA Federal Savings Bank (FSB) checking account.  We strive to provide quality service, and I regret any...

frustration you experienced.  Our records indicate that the funds were made available to you on January 27, 2016.
Please know that the FSB handles all deposits in accordance with federal guidelines and in keeping with the provisions of the FSB’s Depository Agreement and Disclosures (DAD), which is provided when an account is opened and is available on usaa.com.  In accordance with the DAD, ATM deposits may take five business days to become available, and generally, deposits are not held longer than seven business days. However, the DAD also indicates, “If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may “freeze” (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities.”  As such, your deposit accounts were placed in a credits-only status, and the hold was maintained until January 26, 2016.  For your reference, a notice of the hold was mailed to you which explained that your January 15, 2016, ATM deposit hold applied due to confidential information we received indicating that the check may not be paid. 
Unfortunately, [redacted], of our staff, was unable to reach you by telephone to discuss your concerns and to address your request for the closure of your accounts.  At your convenience, she may be reached at [redacted] or [redacted], Extension [redacted].
Thank you for allowing us to reply to you. 
Sincerely,
[redacted]

September 25, 2015 [redacted]
[redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your automobile insurance bill. We regret any frustration or inconvenience this matter has caused you. A thorough review of your insurance billing was completed, and I...

hope you find the following information helpful. Our records show that on March 6, 2015, your automobile policy renewed with a semiannual premium of $905.35. An adjustment was processed on July 24, 2015, to add an operator and to delete the towing and labor coverage, which resulted in a premium of $1,404.70. The automobile policy renewed on September 6, 2015, with a premium of $1,294.80. After we adjusted the policy on September 3, 2015, to remove the operator, the premium decreased to $895.35, and the revised September 6, 2015, policy renewal premium was $876.48. If no other changes are made to the automobile policy, the premium will be billed over four monthly installments. We also confirmed that the statement dated August 18, 2015, was sent to the address on file. If your billing is set up on automatic payments and there are no changes to the amount owed, a statement is not mailed; however, statement copies are available on usaa.com. We confirmed that the adjustments to your policy were processed as you requested; therefore, we are unable to divide your next billing statement into two payments, and we respectfully decline to refund the overdraft fee. Thank you for allowing us to reply to you. Sincerely, [redacted]

January 20, 2017
Mrs. [redacted] Complaint ID #[redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your daughter’s December 23, 2016, automobile insurance claim.
We analyze each loss on its own merits, and we are responsible for making decisions in accordance...

with the terms, conditions, and limitations of the policy. A thorough review of your situation was completed, and our investigation determined that there was no collision coverage on the vehicle, as it was a storage policy. The renewal packet notates on the declaration page that the 2008 Chevrolet was in storage, and the important message section reflects a reduced premium was applied since the vehicle was in storage.
Thank you for speaking with [redacted] of our staff, who addressed your concerns and shared the aforementioned. Should you have any further questions, Mr. [redacted] remains available to assist you.
We appreciate the opportunity to reply.
Sincerely,
[redacted]

August 24, 2016
[redacted] Complaint ID #[redacted]
Ms. [redacted]
I am responding to your submission regarding the July 13, 2016, automobile claim.
Our records confirm that you filed an inquiry with the South Carolina Department of Insurance (DOI). We responded to the DOI on...

August 10, 2016.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I've repeatedly questioned why I did not receive a specific notification when USAA changed the basic fabric of my policy, and why did they not ask for an acknowledgement of that change with my signature. Instead, they maliciously slid this clause into my policy in hopes I would not notice. Like thousands and thousands of other victims of this corporate greed, I did not notice. I am now just another statistic. A victim of trusting that USAA - a company which at one time did as they claimed, which was take care of service members. They now fleece service members. They are no different than any other business that has gotten too big to care about their customers.My request is that this business remove United Services from their name. The purport to care about people who serve. This is a lie. They care only about increasing their bottom line. They can't even offer me coverage for wind and hail if I were willing to pay a bit more in my premium. Apparently, they only offer insurance for the calamities least likely to occur to their victims (customers). As soon as I can find an insurance company more transparent with this customer, I intend to take my business to them. I will also warn anyone who will listen as to what a fraud USAA has become.Sincerely, [redacted]  
Regards,
[redacted]

June 22, 2016
 
Mrs. [redacted]
Complaint ID #: [redacted]
 
Dear Mrs. [redacted]:
 
I am responding to your submission regarding your insurance policies and valuable personal property claim.
 
Thank you for speaking with [redacted], of our staff, who completed a...

thorough review of your policy history.  In March 2015, you were contacted and advised your company of eligibility needed to be updated due to your change in employment.  You were offered the option of moving your policies to your spouse’s account to keep more favorable rates, an option you stated you utilize upon renewal.  In September 2015, we sent a notice of cancellation for nonpayment of premium advising that the policy would be canceled on September 21, 2015, if the required payment amount was not received.  When no payment was received by the cancellation date, the policies were canceled; however, payment was received November 17, 2015, for the uncollected charges still due.  On November 19, 2015, auto and renters policies were issued under your husband’s account but no quote or request was made for a valuable personal property policy. 
 
[redacted], of our underwriting staff, confirmed there was no active valuable personal property policy on the date of loss of May 28, 2016.  Paperwork is sent out when a policy is issued and our members share the responsibility of reviewing their paperwork and policy packets to be aware of status or changes and to call if they have any questions.  While we recognize that you disagree, we feel confident that this situation was handled appropriately. If you have additional questions, Ms. [redacted] and Mr. [redacted] remain available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

July 20, 2015 [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your attempt to deposit funds through an ATM at a USAA Financial Center.   I regret any frustration you experienced as a result of...

this situation.  Thank you for speaking with [redacted], of our staff, who confirmed a temporary credit was applied to your account while an investigation of the deposit is completed.  Mr. [redacted] will follow up with you once additional information is available.  Should you have any questions in the meantime, Mr. [redacted] can be reached at [redacted]   Thank you for allowing us to reply to you.   Sincerely, [redacted]

August 14, 2015 [redacted]
[redacted] Dear Ms. [redacted]: I am responding to your submission regarding your May 14, 2015, automobile claim. Our records confirm that you filed an inquiry with the Minnesota Department of Commerce. We responded to the Minnesota Department of...

Commerce on July 13, 2015. Thank you for allowing us to reply to you. Sincerely, [redacted]

October 31, 2016   Master Sergeant [redacted] Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your mortgage experience with USAA Federal Savings Bank (FSB), I regret any frustration this has caused you.    Thank...

you for speaking with [redacted], of our staff, verified that you did receive three lock extensions due to external factors.  I understand that she advised you that the Real Estate Rewards Bonus is not related to the rate lock extension costs.  The bonus is calculated based on the sales price and is processed after closing by a third party.   [redacted], also of our staff, was unsuccessful is his attempts to contact you; however, he reviewed your account and confirmed that you made a funds transfer from an external account and a hold was placed for four calendar days.  During this time your mortgage payment was denied twice, which resulted in two insufficient funds fees.  The hold was found to be justified as per USAA Remote Deposit Capture User Agreement, items transmitted via external funds transfer are not subject to the funds availability requirements of Regulation CC.  Also, USAA may make funds available based on such factors as the length and extent of your relationship with us, transaction and experience information, and other factors that USAA deems relevant.  As a courtesy, one NSF fee was waived by Dovenmuehle, and the second was waived by USAA FSB.  Should you have any additional questions, Mr. [redacted] remains available to assist you.    We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

December 1, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]:I am responding to your submission regarding your eligibility for USAA products and services.  We thoroughly reviewed the most recent documentation you provided and have updated your eligibility...

status.  The restriction placed on your deposit accounts has been removed.  We ask that you contact us at [redacted] to discuss establishing insurance policies.  I regret any frustration or inconvenience you experienced as a result of this matter.  However, there was a discrepancy between the military details you provided and the documentation we subsequently received.  Until this discrepancy could be resolved you would not be entitled to be a member of USAA.  We respectfully decline your request for compensation.Thank you for allowing us to reply to you.  Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Inasmuch as the repair has not been completed at this point  I consider the acceptance conditional. My belief is that the Revdex.com's intervention is the reason for action of the insurance company and absent that the person that called to inform me the claim was denied assumed I would accept his denial and take care of the repair myself.  I appreciate Revdex.com's help in this regard and hope for satisfactory resolution.
Regards,
[redacted]