Source Adult Video

Complaint: [redacted]
I am rejecting this response because:The business never communicated their findings to me.  I have not received any payment or any contact in weeks.  If they ultimately send a reduced payment, I will contest it in court. USAA has acted in bad faith from the inception of my claim and they are unapologetic for these actions.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:No offer has been made by them since their original lowball offer, they simply called and requested that we "find comparable values". That is not our responsibility. We reviewed their comps, and their comps reflect a value much higher than their offer. Purchasing that car in this are costs around 17000-18000 plus taxes and fees. Their offer was 13800. They have never seen our car, yet offer us thousands under replacement cost.  
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your debit card. I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire membership. We have addressed this matter with...

those involved to prevent a future occurrence. [redacted], of our staff, was unsuccessful in her attempts to contact you to discuss your concerns. However, she confirmed that your new debit card was delivered to you via expedited mail and activated on April 15, 2016. Should you have any questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:  This response did not address my full complaint.  I have attached a copy for USAA to review since they want to gloss over answering my full complaint.  I have also attached documents showing how the liability coverage was lowered when the claimants were suing for the liability limits and then amended back to full liability coverage after the claimants received the lowered limits 15000/30000 instead of the full 50000/100000 they were LAWFULLY entitled to.  The complaint with supporting documentation speaks volumes about all the core values USAA really (in fact) has.  The fact that USAA is acknowledging illegally locking/blocking my account speaks volumes as well.  FYI the Revdex.com's own website gives USAA an A+ rating but the negative responses/reviews about USAA are at 88%.  That is magic math if I ever saw any.  An 88% negative reviews/responses speaks volumes about USAA's core values as well.I am waiting for USAA to address my complaints fully.  Obviously, they refuse to do that,  I suspect to protect the damage they have already committed against themselves.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:they just want money. The car thy are requesting for information has been sitting in a garage and I just never wanted insurance from them. No one authorized them to renew. I told the primo representative back when I tried to get my new Silverado on the policy that I wanted it to let it expire and I’ll get my policy when I wanted. The problem with their system is that to cancel you have to call them. I didn’t have enough time to call and cancel and less patience with their annoying questions why to cancel. I am not paying for a service I never used. And the vehicle in question was not even registered either. It was parked not in use. And they can’t insure my sister either when she is in a different city from me but is with the car that’s why it was never used. If they don’t cancel this 126 dollars. I am just going to empty my all bank accounts and credit cards since they have not been any nice to my situation and also cannot up my limit on my credit card without doing a hard inquiry. There is better banking out there.
Regards,
[redacted]

January 28, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your eligibility for USAA products and services. We regret any frustration you may have experienced as we strive to provide quality service and accurate information to...

our entire membership. Thank you for speaking with [redacted], of our staff, who clarified that our business policy, to the extent allowed by law, prohibits USAA Bank (Bank) and its affiliates from doing business with a member who has caused the Bank to suffer a financial loss due to a bankruptcy. This restriction is in place for seven years from the bankruptcy filing date. However, as Mr. [redacted] advised, you are eligible for non-Bank products and services, including property and casualty insurance. I understand that you declined to quote any property and casualty insurance products when you spoke with Mr. [redacted] on January 7, 2016. Should you wish to obtain information regarding non-Bank products or services, please contact us at [redacted]. We appreciate you allowing us to review your concerns and to clarify our position. Sincerely, [redacted]

March 15, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission requesting disbursement of funds in relation to the repairs being completed on your home.
I hope that your conversation with [redacted], of our staff, reassured you...

that your satisfaction is important to us.  As Mr. [redacted] advised, he spoke with Dovenmuehle Mortgage Inc., the sub servicer of your mortgage loan, about your concerns, and he will reach out to you once he has additional information regarding the final disbursement of funds. If you have additional questions in the meantime, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Ma'am, up until yesterday I was attending Warrant Officer Candidate School. Given the nature of this course I was obviously quite out of touch with what was going on. I have been a customer of yours for many years, and up until now have had no complaints regarding your policies or practices. However we clearly need to figure out what went wrong here. I have every faith that an honest mistake was made, for I have never known USAA to intentionally defraud customers. I look forward to speaking with you or your representative soon.
Regards,
[redacted]

October 25, 2016 Mrs. [redacted]Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your USAA Savings Bank credit card account.  I regret any inconvenience this has caused you. Thank you for speaking with [redacted],...

of our staff, who removed you as a secondary accountholder and authorized user on the credit card, so that the account will not appear on your credit report.  I understand that he also submitted a request to have your credit report updated.  If you have any additional questions, Mr. [redacted] remains available to assist you.  We appreciate the opportunity to reply to you.   Sincerely, [redacted]             Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

November 4, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the October 11, 2016, automobile claim.
A thorough review of your situation was completed and our records reflect that a payment for the estimated repairs...

was issued on October 19, 2016, and a reservation for a rental vehicle was secured on the same day. Furthermore, a payment was issued to Enterprise Leasing to cover the rental expenses on November 3, 2016. Your allegations of delays in the claim handling are unfounded.
We appreciate the opportunity to reply.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they asked if they were taking my car apart the same night the collision center said yes I picked the rental car up and it was a total mess ever since.  they told me that I was to drive my car with no bumper until my part came in I did not want to get a ticket for driving an unsafe vehicle.  even enterprise car rental said they never heard of such nonsense.  they said I would only be paid for 4 days.  they didn't approve the ordering of the bumper until aug 5 so my car has been sitting taken apart for 7 days and still waiting to get approval the 5th was a Friday.  it would have been cheaper for me to have paid for the bumper straight out of pocket and the rental car.  the car rental place would have given me the cheaper weekly rate istead of the daily rate.  I have read all over the internet I am not the first person that USAA has treated this badly.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this resolution is not  satisfactory to me however I am done with the issue.
Regards,
[redacted]

December 2, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your second submission regarding your recent automobile claim.    We responded to your complaint on November 14, 2016.  Many factors are taken into consideration when determining the actual cash value of a vehicle, such as the mileage, the options, and the condition of the vehicle.  I appreciate you discussing this matter with [redacted], of our Claims staff, who explained our total loss evaluation process and how we determined the settlement value. While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position.    We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

January 17, 2018   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding homeowners fire claim.   Thank you for speaking with [redacted], of our staff, who coordinated with the Claim’s Department to process your claim...

payment.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

January 24, 2018
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your insurance claim.
Thank you for speaking with Brenda Cantu, of our staff, who addressed your concerns and confirmed the coverage decision was appropriate. If...

you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

June 30, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
Unfortunately, [redacted], of our staff, was unable to reach you by phone to address your concerns. Nonetheless, he completed a thorough...

review of your account and confirmed our records show you or your spouse processed a transaction on March 23, 2017, to increase the deductible of the 2010 Honda CRV from $100.00 to $500.00 effective on March 24, 2017. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

July 20, 2016 Mrs. [redacted]. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your accounts with the USAA Federal Savings Bank (FSB). We have previously addressed this in submissions from Mr. [redacted]. In accordance with the USAA Depository Agreement and...

Disclosures, which is provided to all account holders at account inception, the FSB may close your account at any time without advance notice. Likewise, the FSB credit card accounts are governed by the USAA Credit Card Agreement (Agreement) that is given to cardholders at the time the account is established. The Agreement states that the FSB may close or suspend an account at any time without prior notice. [redacted], of our staff, attempted to reach Mr. [redacted] to discuss this. She validated that your account access was restricted in accordance with our business policy; that your credit card account was revoked; and that notification was mailed to you on June 1, 2016, indicating your deposit accounts would be closed on July 1, 2016. In addition, your debit cards are active and available for your use until July 1, 2016. If you would like to close the remaining accounts sooner or need assistance with other existing USAA accounts, our representatives are available by phone, regular mail, or fax. Mrs. [redacted], the FSB complies with all banking regulations and with our core values of service, loyalty, honesty, and integrity. We strongly disagree with your allegations of wrongdoing and respectfully decline to restore your account access. Ms. [redacted] is available to assist you and can be reached at [redacted] or [redacted], Extension [redacted]. Thank you for allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. Other bank products are issued and serviced by USAA Federal Savings Bank.

July 14, 2016
 
Lance Corporal [redacted]. [redacted], USMC
Complaint ID #: [redacted]
 
Dear Corporal [redacted]:
 
I am responding to your submission regarding the January 30, 2016, automobile claim.
 
Thank you for bringing this matter to our attention.  I understand...

that [redacted], of our staff, discussed your concerns, confirmed your loan payoff was sent to the lienholder on February 17, 2016, and reissued the equity payment. Our records indicate that you also spoke with [redacted], of our staff, who canceled the automatic payments for your automobile policy and provided a refund for the premium paid.  We regret any inconvenience you may have experienced, and your feedback was shared with the appropriate area. 
 
Should you have any further questions, Mr. [redacted] and Mr. [redacted] remain available to assist you. We appreciate you allowing us to reply to you.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: my savings account has been unavailable to my myself because you were "investigating my husband's account.  My complaint is for the lack of fraud protection and lack of investigation on your part for his account.   You have now stuck us with a very large debt because of the companies lack of action and follow through.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We want to make sure that the other insurance company is going to monitor the status of the case. Since the other party insurance carrier took so long to respond to my daughter's collision policy. We had to pay out of pocket on car rentals and also other expenses that could have been prevented if we were communicated about what are options were at the time. Since USAA claim adjuster refused to help of our options. I am skeptical that USAA will continue to prolong the claim.
Regards,
[redacted]