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March 28, 2016 [redacted]
Complaint ID #: [redacted] Dear [redacted] I am responding to your submission regarding a debit card dispute with the USAA Federal Savings Bank (FSB). We regret any inconvenience this situation may have caused you. Thank you for speaking with [redacted] of our...

FSB staff. I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us. As he explained, once the FSB received all of the necessary information, a provisional credit was processed to your checking account on March 18, 2016. Please be advised that the merchant has 60 days to respond and that the FSB will handle the dispute to conclusion. We appreciate the opportunity to reply. Should you have additional questions, Mr. [redacted] remains available to assist you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:After receiving a phone call from Mr. [redacted], he only forwarded the phone call to [redacted]. After being transferred to special investigator [redacted] he informed me that he was still awaiting a phone call from [redacted]. M[redacted] informed me prior to this that he had already contacted Mr.[redacted] and left him a  voice mail. After this brief dispute, Mr.[redacted] agreed to contact [redacted]l directly. 
Regards,
[redacted]

February 13, 2018 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your auto glass replacement claim. Thank you for speaking with [redacted], of our staff, who advised that Safelite has made multiple attempts...

to contact you.  As Mr. [redacted]r explained, Safelite would need to inspect the glass before proceeding further.  If you have additional questions, Mr. [redacted]r remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint #[redacted] has been resolved; the business has contacted me and has resolved the issue. 
Regards,
[redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because: It does not address my concern. I understand if they cannot respond until after the Department of Insurance inquiry is handled first so I will wait until that is addressed. When it is addressed I will follow up on here. 
Regards,
[redacted]

June 23, 2016
 
Ms. Linda [redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]:
 
I am responding to your submission regarding your automobile loss.
 
Many factors are taken into consideration when determining the actual cash value of a vehicle, such as the mileage, the...

options, and the condition of the vehicle.  Unfortunately, [redacted], of our Claims staff, was unable to reach you by telephone and would like the opportunity to discuss this matter with you.  You may contact Ms. [redacted] at [redacted], Extension [redacted], at your convenience.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

February 23, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your insurance policy payments.  We strive to provide quality service, and I regret that this was not your experience. 
We thoroughly reviewed...

your account and confirmed that the matter was handled appropriately.  [redacted], of our staff, was unable to reach you, and due to privacy laws in your state, we ask that you contact Mr. [redacted] directly to discuss your concerns.  He can be reached at [redacted] or ###-###-####.
We appreciate the opportunity to look into the matter and respond to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  First attempt to contact USAA in reference to so called APP was a phone call first week of December.  Because I could not get in touch with a person I went to website and sent a message.  Because USAA still refused to communicate I filed a complaint with the Revdex.com, mainly so I would have good documentation when this matter goes to court.  USAA confirms that they received complaint about , don't debit my account 12 days prior to debiting the account.  They were instructed not to debit account.  I now have a $35 overdraft charge because of USAA actions and lack of action.  We will be filing complaint with the Utah Insurance Commission and filing a small claims action to recover our $35 fee
Regards,
[redacted]

August 4, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding USAA obtaining an insurance score.
Thank you for speaking with members of our staff, who explained the difference between insurance scores and credit scores. As discussed, a...

disclosure was provided before proceeding with the insurance quote. If you have additional questions, [redacted], of our staff, remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The business has refused to remove my PII data and close my online account. The only thing they agreed to do is remove my email address and lock the online account. Unfortunately, this does little to protect my PII data from a breach as many exploits occur at the sysadmin or DBA level.The USAA rep stated that all of my most sensitive PII data [ie SSN, DOB, etc] would remain on their information systems indefinitely, despite my assertion that I had no intention of ever using their services. I informed USAA that I intend to hold them liable for any misuse or loss of this data at any point in the future. Their representative said he "understands", but showed no intention to avert this liability by removing the data. Thank you [Revdex.com] for attempting to resolve this issue, but it appears the USAA is unwilling to properly address this matter or further examine their shady data collection practices. For now, please leave the resolution status as "unsatisfactory". 
Regards,
[redacted]

February 28, 2017
Mrs. [redacted]
Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the cancelation of your automobile insurance policy. We regret any frustration this matter may have caused you as we strive to provide quality service to all our...

members.
Thank you for speaking with [redacted], of our staff, who explained the policy remained active because USAA did not receive clear cancelation instructions. As a courtesy, we have canceled the policy effective January 18, 2017, and the associated fees have been waived.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

August 31, 2016
 
Mrs. [redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]:
 
I am responding to your submission regarding your insurance policy, checking account, and membership status.  I regret any frustration this matter may have caused.
 
Thank you...

for speaking with John Batkins, of our staff, who discussed your insurance concerns.  I hope that your conversation with Mr. Batkins reassured you that your satisfaction is important to us. Our records indicate your policies have been reinstated and your membership has been updated.  
 
Unfortunately, [redacted], of our staff, was unsuccessful in her attempts to contact you regarding your deposit account.  However, Ms. [redacted] confirmed that your account has been placed in a normal status and it is available for use.  If you have additional questions, Mr. [redacted] or Ms. [redacted] remain available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

October 19, 2015 [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission about the handling of your checking account with the USAA Federal Savings Bank. I regret any frustration and inconvenience you experienced as we strive to provide quality service to our...

entire membership. Thank you for speaking with [redacted], of our staff, who addressed your concerns regarding the establishment of a new account and the affidavits you requested. We appreciate the opportunity to reply to you. Sincerely, [redacted]

July 28, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the payment of your automobile claim and policy premium refund. We regret any frustration or inconvenience you may have experienced as a result of this...

matter.
Unfortunately, [redacted], of our claims staff, was unsuccessful in her attempts to contact you to discuss your concerns; however, our records indicate that payment for the total Loss of your vehicle was issued June 26, 2017. Should you wish to discuss your claim further, Ms. [redacted] remains available to assist you.
Thank you for speaking with [redacted], of our insurance staff, regarding your policy premium refund. As Ms. [redacted] explained, refunds from the insurance policy are refunded to the policyholder. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

January 22, 2018 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the September 30, 2017, auto claim. Thank you for speaking with [redacted], of our staff, who confirmed that a payment was returned by the repair...

facility, but was not reissued.  We regret any frustration or inconvenience this situation caused, and your feedback has been shared with the appropriate parties.  A check was mailed to you on January 18, 2018, for the amount originally authorized to the repair facility. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint[redacted]
I am rejecting this response because:USAA failed to conduct a timely investigation of the accident.  According to the USAA claims adjuster, a statement was NOT taken by the DRIVER of the vehicle that was covered under the USAA policy until Feb. 3rd, 2017.  The accident occurred on Oct. 28, 2016.  Instead of taking a statement from the driver of the vehicle, a statement was taken from his parents on Nov. 1, 2016.  When a statement was finally taken from the driver a few weeks ago, he changed his story and lied about the lane that I was in.  The statement that I gave to our insurance company, TDI and USAA has stayed consistent.  To my insurance company, the other party conferred that I was in the middle lane.  I was in the middle lane of the road, turning left, obeying traffic signals, and was hit from behind by the other driver.  The other party initially stated that I could not turn left from the middle lane.  Once they realized that a left turn is legal from the middle lane on that road, they changed their story on Feb. 3rd and stated that I was in the far right lane, which I was not.  USAA failed to conduct a timely investigation of the accident by waiting to take a sworn statement from their driver until 3 months following the accident.
Regards,
[redacted]

August 16, 2016
Ms. [redacted]. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your July 28, 2016 automobile insurance claim.
I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire...

membership. Our employees are expected to handle claims and return calls in a timely manner; I regret that was not your experience. Coaching has been provided to those involved to ensure other members do not have a similar experience.
Thank you for speaking with [redacted], of our staff, who accommodated your request. I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 31, 2015
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your second submission regarding your automobile loan payments.
We replied to your complaint on December 17, 2015.  Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB).  We responded to the CFPB on December 30, 2015. 
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable, not satisfactory, to me.
  Various notes and indicators were placed on my account as Mr. [redacted] indicated; these have been removed and subsequently no further issues have occurred.  I am still not fully satisfied with the lack of customer service and the practices of USAA.  I am looking to move my business elsewhere. 
Regards,
[redacted]

December 15, 2017 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your homeowners insurance policy billing. Thank you for speaking with [redacted], of our staff, about your concerns.  As Mr. [redacted] advised, USAA...

was unable to non-renew homeowners policies in Cook County due to a mandatory moratorium in effect from July 12 until September 30, 2017.  Following the cancellation of the policy, the unearned premium was refunded to the policy holder as required by state law. We regret any frustration or inconvenience you experienced as a result of this matter; however, we must respectfully decline your request to credit your homeowners policy for the refunded amount.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]