Source Adult Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, I am awaiting documentation (letters) from USAA stating all accounts are closed and all issues have been resolved. Please let USAA know that my lsat 2 phone calls to USAA, I was transferred 17 times. It has taken almost two months for this to get resolved and I am grateful for all (Revdex.com and USAA) that has helped to resolve this.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) [redacted], the supposed 'investigator', NEVER made ANY phone calls to my attention.  We have Caller ID, Call Waiting and a voicemail system on our phone and NONE of these ever identified USAA or Ms. [redacted] to us.  I believe Ms. [redacted] is lying.  This is NOT good customer service contrary to your blanket boilerplate statement.2) Furthermore, you have stated in your response that the [redacted] hospital verification unit DID in fact call USAA on 2/12/15 to acquire a medical claim number, and a pre-authorization for use of [redacted] Open MRI machines (without which the hospital would not have allowed the procedure to go forward).  The response of USAA and your representative "[redacted]" to the hospital was misleading and deceptive because by this point if in fact the medical claim number had lapsed and the account was closed on 7/4/2014, your representative(s) were still stating the MedPay claim was STILL OPEN AND furthermore PROVIDED A CLAIM NUMBER to the verification unit on the date of their phone call (2/12/2015); which was NOT TRUE as of that date.  It is IRRELEVANT that you informed our attorney of record AFTER THE FACT, on 4/21/2015 that the MedPay account was closed effective 7/4/2014 because the damage was done by this point and I am sitting on roughly $2500 of hospital debt currently in collections as a direct result of USAA's negligence and deception.The attached screen shots from our attorney's offices indicate that Ms. [redacted], who was NEVER attentive to our medical needs created by this car accident (in which we were NOT at fault), stated also deceptively to our paralegal on 1/14/2015 that both myself and my husband had almost $50,000 each sitting unused in our MedPay accounts (see attached evidence) [this was an inducement to use the open MedPay account, which by this time had already CLOSED!!!].  USAA followed a practice of continuous misstatements and misleading information on the part of ALL of their staff contacted, which lead to the problems we are now having to deal with. 
Regards,
[redacted]

[redacted]
[redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your vehicle’s total loss settlement value. As you indicate, many factors are taken into consideration when determining the actual cash value of a vehicle, such as the...

mileage, the options, and the condition of the vehicle. Our records reflect that you spoke with a total loss representative on March 31, 2016, and that we are currently reviewing our settlement figure. As advised, the comparable vehicles used were not sold at auction nor are they fleet vehicles. We appreciate your patience, and an updated valuation report will be provided to you electronically. [redacted], Claims Service Manager, remains available to discuss this matter with you, and she can be reached at [redacted] It is important to note that USAA operates its business in accordance with our core values of service, loyalty, honesty, and integrity, and we reject your allegations of impropriety. Thank you for the opportunity to review your concerns and to respond to you. Sincerely, [redacted]

[redacted]
*
[redacted]
*
[redacted]
Your concerns regarding the April 8, 2016, automobile claim were shared with me. 
I understand [redacted], of our staff, spoke with you about the handling and the status of the claim.  If...

you have any other questions, Ms. [redacted] remains available to assist you.
Mr. [redacted], thank you for allowing us to look into this matter and respond.
Sincerely,
[redacted]

July 27, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the handling of your auto claim.
Thank you for speaking with [redacted], of our staff, who addressed your concerns and advised you to submit your receipt for...

the police report for compensation review. As discussed, before repairs could be made, we needed to verify the driver’s identity as the police report did not specify. Our records show on July 20, 2017, a payment was sent to the auto shop repairing your vehicle. If you have additional questions on this matter, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Revdex.com:I have spoken with USAA and we have mutually agreed to a payment plan.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was rear ended by your claimant. I was not told by your company of how long I would be able to be in rental. No communication from your business and you are allowing me, the injured to be responsible for your lack of communication. 
Regards,
[redacted]

December 22, 2017 Ms. M[redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding an auto claim with USAA due to an accident in February 2014. [redacted], of our staff, reviewed your concerns and determined that the claim is being...

handled appropriately.  If you have any additional questions, Mr. [redacted] remains available to assist you. We appreciate the opportunity to reply to you.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

February 3, 2016 Ms. [redacted]. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your third submission regarding your automobile claim. We responded to your complaint on January 25, 2016. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: We have yet to receive a satisfactory offer from this fraudulent company.
Regards,
[redacted]

May 27, 2016
 
Specialist [redacted]
Complaint ID #: [redacted]
 
Dear Specialist [redacted]:
 
I am responding to your submission regarding your VA mortgage loan refinance with the USAA Federal Savings Bank.
 
Our records confirm that you filed an inquiry with the Consumer...

Financial Protection Bureau (CFPB).  We will respond to the CFPB accordingly.
 
Thank you for the opportunity to reply.
 
Sincerely,
 [redacted]

Complaint: [redacted]
I am rejecting this response because:I have documented my loss in more than in one. And the biggest issue is USAA unwillingness to present detailed methodology. Yes, after submitting complaint to Revdex.com, I have been contacted from USAA and been told they will look in to it. but I have got samerespond as earlier THAT, AS PER THEIR METHODOLOGY, UNFORTUNATELY WE CAN'T DO ANYTHING FURTHUR AND OUR OFFER REMAINS THE SAME.Am asking on what bases offer remains the same. Even though they know that any car involve in an accident and if chasis if the car get damaged, No matter even if it fixed car lost their value nearly 40%.due to damaged chasis. As it can not be sell as certified car anymore.Even few dealership rejected to appraise the value of car as they cannot sell my car due to  chases damaged.Still nothing matters to USAA and they cannot reconsider my offer. I have attached demand letter which explains everything in detail. hope this case get resolved asap as its been long time. USAA offer me to go to court and that's only option I have, if I want to. as they can't do anything further .But fees for lawyer and all other hidden expenses to go to court , I don't have any that kind of money like USAA. 
Regards,
[redacted]

August 12, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding the automobile claim.   We performed a scene investigation that included video of the lights at the intersection at the time of day the incident occurred,...

and it clearly shows you had a flashing red light and failed to yield the right of way.  An email with our liability determination was sent to the vehicle owner on August 8, 2016.  If you have additional questions, [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

October 7, 2016 Major [redacted], USAF (Ret.)Complaint ID #: [redacted] Dear Major [redacted]: I am responding to your submission regarding your automobile claim, and we regret any frustration you experienced. Thank you for speaking with [redacted], of our staff, who...

confirmed an agreed repair estimate has been reached between your repair shop and VSPEC.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

December 21, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim.   Thank you for speaking with [redacted], of our staff, regarding the payment for your claim and the supplemental...

repair process.  Should you wish to discuss this matter further, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

November 2, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim October 12, 2017. We regret the frustration this matter may have caused you.   [redacted], of our claims staff, was...

unsuccessful in reaching you by telephone. Nonetheless, upon review of your claim, the total loss determination of your vehicle remains unchanged. If you have additional questions regarding this matter, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

March 28, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your auto loan.
Thank you for speaking with [redacted], of our staff, about your concerns.  As you were advised, once a payment is made to pay off the...

auto loan, we can reverse the charge-off status of your loan and send a request to the consumer reporting agencies to update your credit report accordingly.  In addition, Mr. [redacted] will have your credit card reactivated once the payment is received.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.  Other bank products are issued and serviced by USAA Federal Savings Bank.

July 9, 2015 [redacted]
[redacted] Dear [redacted]: I am responding to your submission regarding the handling of your automobile hail claims. Please know that our employees are expected to be courteous and professional when speaking with our members, and...

I regret if this was not your experience. Thank you for discussing your concerns with [redacted], of our staff, who confirmed that you had a $500.00 deductible for each claim that you filed. Our records indicate that you had comprehensive coverage for your vehicles but you changed the deductibles and provided an inaccurate date of loss. This act violated one of the conditions of your policy; therefore, your claims were denied. USAA has adopted a policy that affects members who do not meet certain obligations with us. To the extent allowed by law, our business policy prohibits USAA and our affiliates from doing business with members who have misrepresented facts to USAA. As a result, we have exercised our right to discontinue doing business with you. It is important to know that we follow all regulations and adhere to our core values of service, loyalty, honesty, and integrity, and we respectfully disagree with your allegations of wrongdoing. Should you have any further questions, Ms. [redacted] remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted]

February 5, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your automobile insurance policy. I appreciate you allowing [redacted], of our staff, to explain to you that one of your scheduled payments was returned unpaid and that it was subsequently resubmitted by your external bank. In addition, our records show that one fee was charged to your policy for the returned payment and that it was waived as a courtesy. [redacted], thank you for allowing us to review this matter and respond to you. Sincerely, [redacted]