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June 8, 2016
 
Ms. [redacted]
Complaint ID #: [redacted]
        
Dear Ms. [redacted]:
 
I am responding to your submission regarding your USAA credit card account.
 
Our records indicate you applied for an individual credit...

card account ending in 2143 as Sergeant Major [redacted] in April 2014.  An investigation into the account history determined that you were the true owner of the account.
 
In January 2015, the credit card account became past due, and we began collection attempts. In July 2015, the account was charged off for nonpayment. Although we have not received a request to update your last name from [redacted] to [redacted], we are reporting the account based on the Social Security number which was used to establish the account.  The same Social Security number was included with your complaint to the Revdex.com. 
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]
 
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.  This is an attempt to collect a consumer debt.  Any information obtained may be used for that purpose.

January 18, 2017 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your November 5, 2016, automobile claim, and I regret any frustration you experienced as a result of this matter. We are responsible for analyzing each loss on...

its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy Thank you for speaking with Angelica [redacted], of our staff, who explained the total loss evaluation process and how we determined the settlement value.  Ms. [redacted] identified an opportunity regarding the missed options in the first appraisal as well as your escalation request, and coaching was provided to ensure other members do not have a similar experience.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the company did reach out to me. They have also made genuine effort to fix the problem. I have accepted their limited offer.  Thank you for the help.5 years ago, this would of never been a issue with USAA. But recently they expanded their business, now their customer service has gone down the toilet.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The most danger to vacant homes is vandalism.  We would not have continued the coverage if we knew that we did not have full coverage.  This company is a terrible company.  We paid a horrific amount (way too much) and their coverage is terrible.  They turn down claims that they should not turn down.  BUYER BEWARE.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] Yesterday and day before I got 2 app messages stating I owed for May then June when they should have cancelled my policy, and today it is still reflecting I have a current policy. It does not reflect my cancellation at all. Then I get this in the mail last week. What do I do?Sincerely, [redacted]

August 10, 2016
 
Ms. [redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]
 
I am responding to your submission regarding the
cancellation of your Kansas automobile policy with USAA.  We regret any frustration you have
experienced as we strive...

to provide quality service to our entire
membership. 
 
Thank you for speaking with [redacted], who
advised you that your automobile policy
would be reissued with an effective of August 3,
2016.  I understand that due to certain
life
events occurring during the time of payment lapse, Ms.
[redacted] was able to void your
cancelation for non-payment.
 
I hope that your conversation with Ms. [redacted]
reassured you that your satisfaction is important to us.  If you have additional questions, Ms.
[redacted] remains available to assist you. 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

November 14, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding chapter 7 Bankruptcy and the limited access you have to your accounts with USAA.   Thank you for speaking with [redacted], of our staff, who...

discussed your concerns.  As she mentioned, because your auto loan with USAA’s Federal Savings Bank was included in the Bankruptcy, the limited access will remain until October 2017.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

September 20, 2017
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your auto policy and your August 3, 2017, auto claim.
We have reviewed this matter, and we appreciate you speaking with [redacted], of our staff, who...

confirmed that the $500.00 deductible applies for your claim. If you have additional questions, Ms. [redacted] remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

[redacted]
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[redacted]
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[redacted]
 
I am responding to your submission regarding your February 27, 2016, automobile claim.
 
Our records indicate that you are represented by an attorney.  The adjuster is working with your...

attorney to bring this claim to an appropriate resolution. 
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

August 9, 2016   Mr. [redacted]. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your June 27, 2016, automobile claim.   Thank you for speaking with [redacted], of our staff, regarding your concerns.  I understand that you...

accepted the settlement for the total loss and have received payment. If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

September 29, 2015 [redacted]
[redacted] Dear Ms. Bussey: I am responding to your submission regarding your automobile policy premium refund. I apologize for any frustration you experienced as we strive to provide quality service to our entire membership. Our records confirm...

that your automobile policy was cancelled as you requested and that the refund of your policy premium was processed on September 14, 2015. Unfortunately, [redacted], of our staff, was unsuccessful in her attempts to contact you. If you have any questions, she remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you. Sincerely, Brian Crites

June 22, 2017
[redacted] Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your automobile claim.
Our records confirm that you filed an inquiry with the Texas Department of Insurance (DOI). We responded to the DOI on June 15, 2017. ...


Thank you for the opportunity to reply.
Sincerely,
[redacted]

July 31, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your May 20, 2015, homeowners claim. We are aware that you are represented by an attorney. The adjuster is working with your attorney to bring this claim to an appropriate...

resolution. Thank you for allowing us to reply to you. Sincerely, [redacted]

December 11, 2015Mrs. [redacted] Complaint ID #: [redacted]Dear Mrs. [redacted]: I am responding to your submission regarding holds on your deposits.  We regret any frustration you experienced, and we appreciate the opportunity to clarify our actions. It is important to note that the USAA...

Federal Savings Bank (FSB) acts and handles deposits in accordance with the Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available for review on usaa.com.  The DAD states the FSB can place a hold on funds deposited via remote deposit capture services, such as Deposit@Mobile®, for up to seven business days from the date of deposit.  In some instances, the FSB may make funds available sooner based on such factors as credit worthiness, the length and extent of your relationship with the FSB and its affiliates, transaction and experience history, and such other factors as the FSB, in its sole discretion, deems relevant.[redacted], of our staff, thoroughly researched your concerns and confirmed that all holds and fees were appropriately assessed; therefore, we respectfully decline your request for any fee refunds.  He was unsuccessful in reaching you by telephone or email notification to your individual USAA account.  Please note that to avoid holds and fees in the future, you may consider utilizing direct deposit or wire transfers and setting up overdraft protection.  Should you have any additional questions, Mr. [redacted] remains available and can be reached at [redacted]
Thank you for allowing us to reply to you.  Sincerely,[redacted]

February 18, 2016 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your February 2, 2016, automobile claim. We regret any difficulties you encountered using the telephone system, and your feedback about your claim handling experience has been...

noted. Thank you for speaking with [redacted], of our staff, about your concerns. I am glad that we reached an amicable total loss settlement, and I understand that the check payment was issued to you on February 17, 2016. Ms. [redacted] review confirmed that we advised you on February 9, 2016, that the rental vehicle would need to be returned by the close of business on February 12, 2016. Ms. [redacted] will follow up with you directly to discuss our position on the rental vehicle coverage. We appreciate you allowing us to reply to you. Sincerely, [redacted]

March 24, 2016
[redacted]
Complaint ID #: [redacted]
Dear [redacted]
I am responding to your second submission regarding your service experiences with USAA.
We responded to your complaint on March 11, 2016.  We make every effort to reach our members using the contact information we have available.  While we recognize that you disagree with our response, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position. 
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

December 7, 2017 Master Sergeant [redacted]. [redacted], USMCComplaint ID #: [redacted] Dear Master Sergeant [redacted]: I am responding to your submission regarding the July 9, 2017, auto claim. [redacted], of our staff, spoke with you briefly to advise that your concerns were being...

researched.  However, Mr. [redacted] was unsuccessful in reaching you to deliver a resolution following his review of the claim. Mr. [redacted] found no new information that would warrant a change in the coverage decision previously communicated to you.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely,  [redacted]

May 11, 2017
Senior [redacted] Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your automobile insurance policy with USAA General Indemnity Company.
We regret any frustration you experienced, as we strive to provide quality service to...

our entire membership. Our records indicate that we faxed the requested information to your previous insurer on May 1, 2017. If you have any further questions [redacted], of our staff, can be reached at [redacted]) [redacted]-USAA ([redacted]), Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

March 16, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the handling of your auto claim.
I regret the frustration you recently experienced as we strive to provide quality service. Our employees are expected to be courteous...

and informative and to handle claims in a timely manner. Your feedback is appreciated as we are continually seeking ways to improve the way we do business.
Our records show we sent a payment on March 8, 2017. If you have additional questions, [redacted], of our staff, remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

October 21, 2015 [redacted]
[redacted]
Dear Mr. [redacted]: I am responding to your second submission regarding your automobile insurance policy. Our records indicate that we mailed you a response dated October 8, 2015, addressing your concerns and subsequently, you spoke with [redacted], of our staff, and confirmed that the matter was resolved. Should you need further assistance with your automobile policy, [redacted] Perales, of our staff, remains available to assist you and can be reached at [redacted] We appreciate the opportunity to review your concerns again. Sincerely, [redacted]