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September 27, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the handling of your July 7, 2016, automobile insurance claim.
We analyze each loss on its own merits, and we are responsible for making decisions in...

accordance with the terms, conditions, and limitations of the policy. A thorough review of your situation was completed, and our investigation determined that we will not cover damages that are unrelated to the claim.
[redacted], of our staff, was unsuccessful in her attempts to reach you by phone to discuss your concerns; however, she left you a detailed message, explaining the aforementioned. Should you have any further questions, Ms. [redacted] remains available to assist you.
We appreciate the opportunity to address your concerns.
Sincerely,
[redacted]

May 20, 2016
 
Mr. [redacted]
Complaint ID #:  [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your automobile claim.
 
Our records confirm that you filed an inquiry with the Florida Department of Financial Services.  We...

will respond to the Florida Department of Financial Services accordingly.
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:Tey accept ALL other payments from me monthly
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The business response does not address any action, investigation or attempt at resolution on this claim.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I filed a complaint and requested a review after USAA issued a payment of 1,400. I feel this is payback for filing a complaint. I will not stand for it. Now I am checking my cars and house for any claims before I start shopping for new insurance.
Regards,
[redacted]

April 17, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your auto claim.
Thank you for speaking with [redacted] of our staff, about the claim. If you have additional questions, Ms. Flores remains available to assist...

you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Chief Warrant Officer [redacted], ARNG
Complaint ID #: [redacted]
Dear Chief [redacted]:
I am responding to your submission regarding the insurance policy for your 2010 Ford F-150.
Thank you for speaking with [redacted], of our staff, about your concerns. As she explained, our...

records reflect that on October 12, 2016, Mrs. [redacted] requested to have the Storage Endorsement on the vehicle removed as she would be driving the truck. A detailed review of your account does not indicate that she called back to reinstate the endorsement the following day. Ms. Rodriguez also discussed with you the requirement that the vehicle is maintained in storage for a minimum of 30 consecutive days and the vehicle will not be driven while in storage. We regret not being able to backdate the storage discount as you requested as the claim of October 14, 2016, indicates the vehicle was not in storage but was being driven.
If you have additional questions, Ms. Rodriguez remains available to assist you. We appreciate you allowing us to look into this matter and reply to you.
Sincerely,
[redacted]

March 22, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding the February 2, 2014, homeowners claim. While we recognize that you disagree with our claim determination, we feel confident that the correct decision has been made. A letter has been sent to you addressing the information you outlined in your submission. With the absence of you providing an engineer report, we consider this matter closed. Thank you for the opportunity to review your situation again. Sincerely,
[redacted]

June 3, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your concerns with reimbursement for your rental vehicle, and I regret any frustration you experienced with this situation I understand that [redacted], of our staff, attempted...

to speak with you about your service experience. I am pleased to learn that the matter was resolved, and between May 31 and June 2, 2016, three payments for the rental vehicle were sent via electronic funds transfer. We appreciate you allowing us to reply to you. Sincerely, [redacted]

September 13, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your August 5, 2016, renters claim.  I regret any frustration you experienced as a result of this matter.   Thank you for speaking with [redacted]...

[redacted], of our staff, who explained the moving and storage coverage available under a renters policy.  Ms. [redacted] remains available to assist you should you have additional questions.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

April 9, 2018 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your auto claim. Thank you for speaking with [redacted], of our staff, who reviewed your claim, discussed your deductible, and referred your feedback to the...

appropriate areas. We regret any frustration you may have experienced.  Mr. [redacted] remains available should you have any further questions.  We appreciate you allowing us to reply to you.   Sincerely, [redacted]

September 11, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your May 19, 2015, automobile claim. We strive to provide quality claims service, and I apologize for the frustration and inconvenience you experienced....

 I understand that [redacted], of our staff, spoke with Mrs. [redacted] about the handling of the claim and vehicle title.  Ms. [redacted] confirmed the lien was released and the title was sent to you via FedEx on September 1, 2015.  Should you have any further questions, Ms. [redacted] remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you.   Sincerely, [redacted]

We understand that the check was to be issued on the17th but on the 19th we still have not recieved the check. I was impressed that USAA called to talk to me about the complaint and said she would call me back by Friday 19th to resolve the car rental issue. I have not yet received the return call yet. It may be too early to give any feedback right now. The reason we accepted to settlement as we decided not to use their valuation estimate but take the money for the repair estimate (which was much  lower than other auto shops we went too) and keep the car. We just wanted to get it over with and didn't  want to deal with them any more. I am still not clear about the policy about car rental but when we contacted the car rental on 12th about returning the car. We were told that we need to return the car by noon not the closing business day. I had to keep the car (still at work) and I could not return the car on Saturday as I had to leave the house very early to take my kid to another town for a full day competition. I am still have a rental car but a smaller one to keep my cost down. It's just my bad luck that I had the accident that comletely not my fault. I just want honesty and being fair.      
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was told that the check would be sent out last week & that I would receive an email stating when it’s been sent out  I have received neither. I appreciate Melinda looking into it & taking care of it but your company has put me through the ringer & lied a lot about what was being done. With that being said I’ll be happy when I actually receive the check for $800  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My daughter has never been in a car accident, so why is that on her driving record? My rates did increase after USAA put an accident on her record! It was an oil leak, no accident, just because I used insurance to have the leak checked out ( told no pothole damage) doesn't make it an accident. What's the purpose of having insurance if I get penalized for calling them? They don't provide customers information regarding their policies is what I was told. 
Regards,
[redacted]

August 29, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim.  I regret any frustration this matter may have caused.   Thank you for speaking with [redacted] of our staff, who...

discussed your concerns.  A diagnostic test confirmed the CD player malfunction was related to the accident, and supplement payments will be issued once the needed information is received from your shop of choice. Our records indicate that payment for your rental car was issued on August 16, 2016. If you have additional questions, Ms. [redacted] remains available to assist you at ([redacted]) [redacted] or ([redacted]) 5[redacted] at extension [redacted].   We appreciate you allowing us to reply to you.    Sincerely,  
[redacted]

August 11, 2016
Grady [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your reply to a consumer loan issue.
We responded to your complaint on August 3, 2016. I understand that in addition to speaking with [redacted], you also spoke with [redacted], of our management staff, who offered to allow recovery of your second vehicle if we received a payment from you by August 4, 2016. We did not receive a payment by that date and proceeded with placing the vehicle up for auction.
We respectfully disagree with your allegations of wrongdoing and with your statement that we do not care about the members who we serve. Occasionally we must deliver news that we know a member may find disappointing but we remain confident that this matter was handled correctly.
We appreciate the opportunity to reply to you again and consider this issue closed.
Sincerely,
[redacted]

July 14, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding Mrs. [redacted]’ May 18, 2017, automobile claim.    Our records confirm that you filed an inquiry with the Texas Department of Insurance (DOI).  We will respond to Texas DOI accordingly.   Thank you for the opportunity to reply.   Sincerely,   [redacted]

[redacted]
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[redacted]
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[redacted]
I am responding to your submission regarding your automobile claim, and I regret any frustration this situation caused you.
Thank you for speaking with [redacted], of our staff, who confirmed that...

additional claim payments were issued on April 13, 2016.  If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because it is simply an acknowledgement of a related but separate complaint filed with a regulatory agency, and does not address the details of the Revdex.com complaint in question, nor does it provide any substantive detail regarding USAA's action related to this issue.
I did receive two phone calls from a representative of the Auto Damage division of USAA regarding this complaint, but I have not received an acceptable explanation or written confirmation of USAA's position in this matter.
Regards,[redacted]