Source Adult Video

August 21,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the information required for an insurance quote
Thank you for speaking with *** ***, of our staff, who addressed your concerns and took steps to ensure
you do not receive any future USAA correspondencePlease be assured that USAA complies with all legal and regulatory guidelinesIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

April 20,
Ms*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the disputed diminution in value (DIV) associated with your November 14, 2016, automobile claim
*** ***, of our staff, was unsuccessful in his attempts to
speak with you about your concerns; however, he thoroughly reviewed the claim documents, and he confirmed there was no evidence to substantiate a DIV settlement due to the minimal damage to your vehicleHence, we respectfully decline your request for a DIV payment
Ms***, please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrityWe appreciate you allowing us to research your situation and reply to youShould you have any further questions, Mr*** remains available to assist you
Sincerely,
*** ** ***

December 15, Mr*** S*** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your automobile claim I understand Claims Service Manager *** *** spoke with you spoke about an updated settlement offerShould you have any further questions, *** ***, of our staff, remains available and can be reached at *** *** *** *** or *** ***, Extension *** We appreciate the opportunity to review your concerns again. Sincerely, *** ***

April 20, 2018 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your auto claim. I understand *** ***, of our staff, spoke with you regarding your concerns. Ms*** remains available should you have any further questions. We appreciate the opportunity to review this matter again. Sincerely, *** ***

January 23,
Major *** ** ***, USA
Complaint ID #: ***
Dear Major ***:
I am responding to your submission regarding your claim for your rental property
We regret any frustration you experienced, and we understand that *** ***, of our staff, contacted you
about this matterPlease know that we analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyOur records indicate that we completed a review of your claim, advised of the coverage provided by the policy, and extended a settlement offer accordinglyIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I received an updated ***et Valuation Report on 3/that was apparently created on 3/24. The condition of my car was adjusted from FAIR to GOOD. This time however, *** *** chose to use comp vehicles that sold in January -- older than the comps used on the first valuation report. Comp #was in *** ** -- highway miles from my house. According to the report, the car was listed for $3232. The actual listed price was $4965. The report also incorrectly deducts $for a condition adjustment to come up with an adjusted value of $2951. The actual adjusted value for this "comp" would be $if *** used the correct figures. He had to go to quite a distance from me to find a vehicle at this low price, though. Avalons in my area cost more. Here is a link to the listing. *** Also see the attached screenshot of that web page. Comp #was sold in *** *** -- highway miles from my house. Because of the age of the sale, I was not able to confirm the price. Based on the numerous lies in this and the previous report, I have no reason to believe that the stated price is correct. This comp had a mileage deduction of $1929, which is ridiculous. A reasonable mileage deduction would be about $750. There is also a $condition adjustment for this vehicle. The actual adjusted value for this "comp" would be $if reasonable numbers were used and assuming the sales price was really $4499. But again, this car is so far away from me that it is not really a comp at all. And like comp #1, this car is a stripped-down version of my car. It does not have leather seats or any of the other options that my car has. This ***et Valuation Report is based on lies -- just as the first one was. Vehicle list prices are incorrect, the comps are too far away from me to be realistic, and too much value is being deducted for mileage. This report also deducts $from each comp for condition adjustment even though the condition of the loss vehicle and comp vehicle are the same. The report was apparently created a week ago, but it was just sent to me today. USAA continues to stall this process unnecessarily. The negligent handling of my initial claim that led to my car being taken from me has yet to be addressed. Also, no action has been taken on my follow up claim dated 3/
Regards,
*** ***

May 24, Mrs*** *** Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your Diminution of Value (DIV) claim related to the March 27, 2017, loss Thank you for speaking with *** ***, of our staff, who discussed your
concerns. As Mr*** explained to your spouse, no DIV will be extended based on the make, model, mileage, and known accident history of the vehicle. Please also know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity and we respectfully disagree with your allegation of wrongdoing. Should you have any further questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

September 15, 2016 Mrs*** ***Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your automobile claim. Due to privacy laws in your state *** ***, of our staff reached out to you directly to address your concerns. Should you wish to discuss the matter further, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

March 21,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the handling of your automobile insurance billing
Thank you for speaking with *** ***, of our staff, who completed a thorough review of your account and
addressed your concernsIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has to be accepted because they will not pay me what it will actually cost to get my ring repaired I should not have to pay out of pocket to replace my diamond and I should not have to accept a diamond that they choose for me But I guess there is nothing else to be done I will be getting another insurance company once my ring is fixed
Regards,
*** ***

December 4, *** *** ** *** Complaint ID #: ***Dear Ms***:I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB).Our records do not reflect that we received a written request for a permanent stop payment of the charges in
question. Nevertheless, we have agreed to refund the applicable nonsufficient funds (NSF) fees that were assessed. Between March and August 2015, some of the fees were refunded, and we refunded the remainder of the fees as of November 30, 2015. A total of $in NSF fees has been refunded. We appreciate you speaking with *** ***, of our FSB staff, who discussed the fees and agreed to follow up with you to close the account as you were waiting for a deposit to post. Mr*** also sent you a signature card for completion to add an individual to the new checking account. If you have any questions, Mr*** can be reached at *** *** *** ** *** *** *** ***.Thank you for allowing us to reply to you. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

December 9, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your auto insurance premium Thank you for speaking with *** ***, of our staff, who confirmed a surcharge was not applied to your policy
renewal premium for the December 1, 2015, at-fault accident, and the loss was covered by accident forgivenessIn addition, Ms*** explained USAA recently implemented a statewide rate revision due to frequency and severity of accidentsIf you have additional questions or wish to adjust your coverage, MsRodriguez remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:The response from Mr*** is unacceptable If there is a portion of the roof that is leaking from workmanship deficiencies, why was that not found when the original claim was submitted? When *** conducted an assessment in May, the water damage was not attributed to condensation from an air conditioner Eight months after the claim submission USAA sends an engineer out to state that the problem occurred from an air conditioning unit After the roof was put on by *** in August, the interior was not repaired due to the continued damage to the ceiling Since I made a complaint with the Revdex.com, the check for $5,that Ms*** *** sent in December after she finally decided to respond to the repeated attempts to contact her has been cancelled and changed to the check that Mr*** mentioned in his response to $1, I did not create this problem USAA has decided to use tactics and schemes to ease out of resolving this issue After the roof was applied and it began to leak again, we contacted the vendor After *** sent a roofer out to patch the newly applied roof, we contacted USAA to send an adjuster out The adjuster completed a detailed report to which Ms*** decided to contact us on October to let us know that she was cancelling the check issued to *** based on the adjuster’s report and also to let us know that we could choose someone else to repair the roof properly After October 2017, we were not able to reach *** *** She finally called on December after repeated attemptsIn the mean time, we did not allow *** to come back to do anything to our home Now USAA has left us stuck without the proper resolution to repair the damages They will continue to deny everything Our home is in disrepair and they do not care to correct the problems they created Why do we have to submit another claim and pay another deductible for something that has not been resolved from the claim we already submitted? This case resembles case #*** in which the state of Louisiana sued the insurance companies which included USAA
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The email only states that USAA has responded to the State of Arizona regarding the complaint that I filed against USAA with the Arizona Department of Insurance It does not offer to resolve the issue It has now been days since my vehicle was totaled by the party insured by USAA, I have not had use of the vehicle for the last days, and I have not received reimbursement from USAA for the loss of the vehicle, so I can't replace it I have written a letter to the CEO of USAA, explaining the situation I hope that he will take effective action to resolve this matter
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am rejecting this response because: I received a phone call from Mr*** on 12/2/16, and he told me he researched the issue regarding the deposit made on 10/further, and finding my request to be reasonable, was having a letter generated, to assist me He said it could take up to days to receive it I then on Tuesday 12/6, receive this reply from another USAA employeeI expect to receive the letter which Mr *** told me he was generating
Regards,
*** ***

September 24, *** *** ***
*** ** ** *** Dear Mr***: I am responding to your submission regarding the promotional offer you received pertaining to your checking account with the USAA Federal Savings Bank (FSB)I regret any frustration or inconvenience you experienced
I hope that your conversation with *** ***, of our FSB staff, helped to reassure that member satisfaction is a top priority for USAAI am pleased to learn that the $promotional credit was applied to your accountShould you have any further concerns, Ms*** can be reached at (*** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because: I received a phone call from Mr*** on 12/2/16, and he told me he researched the issue regarding the deposit made on 10/further, and finding my request to be reasonable, was having a letter generated, to assist me He said it could take up to days to receive it I then on Tuesday 12/6, receive this reply from another USAA employeeI expect to receive the letter which Mr *** told me he was generating
Regards,
*** ***

December 1,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding the handling of your automobile claim, and I regret the frustration this situation caused youYour feedback was shared with the appropriate area
Thank you for
speaking with *** ***, of our staff, who addressed your concernsIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

December 28, 2016 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the November 8, 2016, automobile claim. We regret any frustration you recently experienced as we strive to provide quality claims service
*** ***, of our staff, was unable to reach you to discuss your concerns. A payment was issued to you on December 15, 2016, for rental reimbursement. Our employees are expected to be courteous and informative. Coaching has been provided to those involved to ensure others do not have a similar experience. If you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely,*
*** ***