Source Adult Video

Complaint: ***
I am rejecting this response because: I appreciate Mr*** reaching out to me but I will not be completely satisfied with this complaint until my vehicle is completed. As a member of USAA for over years I have never had to deal with this and after speaking to *** at *** *** *** he also found it strange that so much time has passed without this being resolved. Once my rear bumper has been completely repaired I will be satisfied with this complaint
Regards,
*** ***

January 28, *** *** ** *** Complaint ID #: *** Dear *** *** I am responding to your submission regarding the fraudulent activity that occurred in your deposit accountsA thorough review of your account activity was completed, and I understand *** ***, of our staff, spoke
with you regarding our findingsAs she advised, our records confirm that there were three unauthorized transactions for $370.00, $1,000.00, and $that debited your accountsYour accounts were then credited for the fraudulent activity on December 23, We could not confirm your claim that a second unauthorized transaction of $1,debited your account; however, if you can provide more information to support this claim, we will be happy to review this matter againIf you have any additional questions, *** *** remains available to assist youThank you for allowing us to reply to youSincerely, *** ***

January 23,
Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding stop payments and disputed transactions debited from your checking account with the USAA Federal Savings Bank (FSB).
Our records
reflect that a representative submitted stop payment requests on November 17, 2016, after transactions from *** and *** *** had already posted to your checking account. The representative also submitted disputes for the transactions in question and provisional credits were provided on November 22, 2016. The credits were removed on December 29, 2016, as the FSB had not received the documents required to continue the dispute. A cardholder liable letter was mailed to you explaining that no further recourse was available without the documents.
*** *** of our staff, was unsuccessful in reaching you to discuss your concerns. She confirmed that the debit card shipped to your address on file on November 26, 2016, has been activated. The representative you spoke with on January 6, 2017, documented that she was unable to hear you and subsequently disconnected your call. We were unable to verify any other similar incidents. If you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because they Made it very clear they were not going to remedy the issue at that time nor did they have a timeline of when it was going to happenThe representative that called only wanted to update my contact information, but I don’t know why she wanted to update my contact information “again” because the several times I contacted them before I gave them my new address and phone number
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This response does nothing to address this Revdex.com complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I spoke with a gentleman over the phone regarding this issueHe was very nice and sent me a copy of the document issued by the Merit Rating Plan StatementNo where on that document does it say Offense Code ***, "Operating W/O Equipment As Required By Law." Instead, that code and that verbiage appears on a supporting document that he sent, which is on a USAA generated documentThe conviction code should be 90/"Unregistered Motor Vehicle." USAA needs to fix this as the motor vehicle report is correct as it does not list offense code ***!
Regards,
*** ***

September 1, Mrs*** ** *** Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your initial deposit for your joint checking account with the USAA Federal Savings Bank (FSB)Our employees are expected to be knowledgeable and courteous, and I
apologize that this was not your experienceOur records reflect that on August 14, 2015, your joint checking account was established on usaa.com with a $initial funding deposit from an external accountA hold was placed on the deposit for four business daysAccording to the FSB's Depository Agreement and Disclosures (DAD), which is provided to account holders when a new account is established and is available on usaa.com, automated clearing house (ACH) debit transactions, where the FSB drafts funds from a non-USAA account for deposit into your account with the FSB can be held for up to seven business days from the date of depositIn some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with USAA, transaction and experience information, and such other factors as USAA, in its sole discretion, deems relevant*** ***, of our FSB staff, reviewed your situation and attempted to discuss this matter with you by telephoneMr*** confirmed that the debit cards delivered by regular mail, as requested when the account was established, have been activatedShould you have any questions, Mr*** remains available to assist youThank you for allowing us to reply to youSincerely, *** ***

December 15, 2017 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding the October 11, 2015, homeowners claim. *** ***, of our staff, was unsuccessful in reaching you to discuss this matter. A Claims Service Director reviewed the claim and agreed that the liability decision was appropriate based on the facts presented. While we recognize that you disagree, the claim has received the highest level of review, and our decision remains unchanged. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello, I filed a complaint against USAA yesterday, I wanted to let y'all know it has been resolvedIt would like to remove the
complaint.Thank You,.*** ***

January 9, 2017 Dr*** ** ***Complaint ID #: *** Dear Dr***: I am responding to your submission regarding fraudulent charges on your credit card with the USAA Savings Bank. I regret any frustration this situation caused you. Feedback about your
situation has been shared with the appropriate areas. *** ***, of our staff, was unable to reach you to address your concerns. Nonetheless, a thorough review of your account was completed, and as of December 23, 2016, your account has been credited for all the fraudulent charges. If you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

October 27, 2017 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the September 28, 2017, auto claim. Thank you for speaking with *** *** of our staff, about your concerns. A thorough review of the claim
was conducted; however, no new information was discovered to warrant a change in the decision previously communicated to you. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

June 14, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your total loss claimI regret any frustration you experienced as we strive to provide quality service to our entire membershipThank you for speaking with *** ***, of our
staff, who reviewed your concerns and informed you of the revised settlement amountThe payment for the difference was sent to you via FedEx on June 10, If you have additional questions, Ms*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because: the original issue *** found out was when the policy started August 23rd there was a paperwork problem which pushed back the policy effective date to Oct 17th NH state of residency form I mailed twice back to USAA as requested while paying each month in full the insurance owedUSAA never told me they didn't get the mailed documents in time which is why the effective date was October 17thI even emailed a scanned copy to USAA to eliminate further delay and raising my insurance furtherThe month difference was because of the residency form they never received from meNo one called or emailed to tell me they didn't have itIt was a 2-week wait each time, which in turn increased my policy rate, which I paid in full each month tooThe balance ay be $167, but who owes who here? I did what I was asked to do, times, and I get stuck with balance owed. Further I find out, that there were no notes written down in the USAA system regarding my call with the representative who took my call on April 13th 2017,: she told me I had to pay another payment for the month of April so that their system wouldn't cancel my policy again in MayI asked him why I had to make another payment in the same month to which his response was "your payment wasn't due until May 8th, why are you making another payment when it isn't due until May 8th?" This is where the gap was in this issueHe told me he would talk to this person to rectify the issue caused. After my call to cancel my policy on May 2nd, since the 1st was a Sunday and I was advised from a respected auto insurance company when I called them that very Friday days before the 2nd of May, not to terminate my policy with USAA because I would not have coverage, I did just thatI waited till Monday to do everythingWhen I called USAA Monday the 2nd to cancel, found out my balance, I asked whyThe rep told me I had all month to pay a second payment, but I chose not toSo here we are this day with multiple parties involved.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Although USAA has accepted liability for my claim, I have yet to get a resolution. This accident happened on October 1. USAA accepted liability on October (over weeks later) even though there was no dispute in who was at fault. Now it is October (an entire month later) and their still is not a resolution because they are so difficult to get in contact with.We have received our "settlement offer" from USAA and it is about $2,less than the real retail value of our vehicle. They provided a report that used "comparison" vehicles. The only issue is that the comparison vehicles had mileage that was 25%-50% higher than the mileage on my vehicle. Obviously when you compare a car with 75,miles (ours) to cars with 116,miles (the comparisons) those numbers are going to work out in their favor.The responses from them have not gotten any better either. I am now working with a total loss adjuster. Thursday, I sent emails and tried to call with no response. Friday I also called and got no response. I did receive a voicemail today (Monday) but when I tried to call back I got voicemail and have not gotten a reply. I also sent emails today and have yet to get a response.All I want to do is discuss my concerns with their offer and cannot get through to anyone via email or phone calls
Regards,
*** ***

Complaint: ***
I am rejecting this response because: your guys told me multiple time they would help resolve itYour business has ripped people off pleanty of times, and it's been reported every timeHopefully no one else has to go through this
Regards,
*** ***

January 25, *** *** *** Complaint ID #: *** Dear *** *** I am responding to your submission regarding your November 14, 2015, automobile claimI understand you spoke with *** *** of our staff, about your concernsA thorough review of your situation was completed;
however, no new information was discovered to warrant a change in our coverage decisionIf you have any additional questions, *** *** remains available to assist you and can be contacted at *** *** *** or *** ***, Extension *** Thank you for allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because: I was made aware of the guttering pulled away from the house just hanging there, shingles were raised, flashing needed to be retarred to prevent leakage I have presented pictures of the issues when I informed your people what I was doing initially they informed me it would be a non issue So let me get this straight I paid a roofer to fix the immediate issues before the next storm was coming later that week, to prevent water going into the basement and start mold issues, as well as retarring the raised shingles and for this I clearly paid him $for the emergency repairs You are now denying me the $which was spent, plus you are charging me an additional $for the damages I did suffer So to make a long story short I am being charged $1,deductible instead of the $which my policy states
Regards,
*** ***
Attached Images Attached Images

July 10, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your June 6, 2015, automobile claimWe responded to your complaint on June 26, Our records indicate that we inspected your vehicle at one of our direct repair facilities, and as indicated in our response, based on a visual estimate, the damages to your vehicle was less than your deductibleTherefore, we were unable to issue payment for the repair of your vehicleAs Ms*** explained, we ensured that your loss was appropriately reported to the responsible insurance carrier until liability was acceptedWe are happy to review your estimate of $1,or any supplemental damages once they are submitted to USAAWe appreciate the opportunity to review your concerns againSincerely, *** ***

May 30, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your auto policy and customer service experience. I regret the frustration you experienced, as we strive to provide quality service to our entire
membership. Unfortunately, *** ***, of our staff, was unsuccessful in his multiple attempts to contact you; however, as we previously advised, your current auto policy will be discontinued effective June 8, 2017, because you indicated on October 17, 2016, that the Saturn SL was no longer registered to you and we cannot continue coverage for a vehicle in which you have no insurable interestAs such, we issued a new auto policy effective June 8, without the Saturn SLIf you wish to accept the new policy, no action is required other than payment of the premiumWe acknowledge that we previously advised you proof of registration for the Saturn in your name was not requiredHowever, after further review, we will require this information should you want to continue to insure the Saturn on your auto policy At this time, we respectfully decline your request for compensation, but please know that your feedback will be shared with the appropriate area for review. If you have additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

June 16, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding Mrs*** ***’ May 18, 2017, automobile claim. We regret any frustration you may have experienced Our records show that on May 18, 2017, we
requested the police report. To date, we have not received it. On May 30, 2017, we sent a letter to Mrs*** advising her of the liability decision, providing the basis for the determination, and informing her to forward any other information for review. I understand that *** ***, of our staff, was unable to reach you to discuss your concerns. Should you have any further questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***