Southern Appalachian Auto, Inc.

February 9, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** has experiencedAs previously stated, it has been concluded that there is no further information to add to our original responsesDue to the time frame the unit has been under her possession, we are unable to provide a refund.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok The manager's attitude and HHGregg's response to the situation is unacceptableTo insult me by offering a $credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down
Regards,
*** ***

September 2,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience
Ms*** experiencedOur records indicate that a store credit was issued for a replacementIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 11, 2015Peggy RichardsonRevdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about his refrigerator.I apologize for any inconvenience ***
*** experiencedHowever, given the length of time that has passed since the purchase date, we are unable to authorize an exchange. Our representative contacted the manufacturer and was informed that they have a repair on file for the refrigeratorIf *** *** believes this is incorrect or if he needs to schedule a service call, we recommend that he contact *** at (*** *** for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Feburary 15,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms*** experiencedWe
regret to inform that we are unable to fulfill her requestThere is a day return policy; after days there are no returns or exchangesThe unit does have a one-year manufacturer warrantyIf the unit is in need of repairs, LG can be reached at (800) 243-0000. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team

January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** ***’s delivery issue
We apologize for the inconvenience and frustration
*** *** may have experiencedOur records indicate Ms*** canceled the order on 01/20/17, and the funds were issued back to the original form of payment
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***: I have received your letter regarding *** ***’s concern about the headphone purchaseI apologize for any frustration *** has experienced After review, we were unable to ship the items per ***’s requestThe order has been cancelled and refunded under invoice
***We ask that 3-business days be allowed for the funds to post We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

June 30,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his dishwasher.I apologize for any inconvenience
Mr*** experiencedWe regret that we are unable to honor his request for a refundOur records indicate that a store credit was issued for the replacement of the dishwasherIf he still needs assistance with selecting a replacement, he can visit our store and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 8, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms***
encounteredOur records indicate that the order is scheduled to be delivered on 12/09/She will receive a call the night before with her three hour windowWe hope the delivery goes smoothly and enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

*** *** Revdex.com, IncN Delaware St #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s response concerning her washer repairWe again apologize for any frustration *** *** may have experiencedAfter contacting the warranty administrator, Warrantech on Ms***’s behalf, service for the unit has been deniedWarrantech when viewing photos of the washer has determined that user misuse has caused the issue due to personal items and debris being found in the pumpFor further assistance, we ask that Ms*** please contact Warrantech at (877)456-We appreciate the opportunity to address the complaintSincerely, Z.AN*** Executive Team

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team

January 13, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his order.I apologize for the delayWe regret that the refund was not
previously processedWe have now processed the refundHe should receive it in the next 5-business days We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not feel that I need to continue to use my time to resolve an issue that is with the company. I was also promised a $gift card for the issue of them not contacting me to tell me that my delivery was suddenly cancelled, it was only found out after I called them and they were hours late. The store says its delivery, delivery is no help. It is the companies duty to make things right not the customer having to make calls and drive around. I cannot believe that this is acceptable, and I will continue to let people know of the awful customer service I have been provided
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[if I understand well after all this ordeal, I have to refer to a third party to file yet again another claimI am not satisfy because it just appear to me it is made difficult to obtain services and/or benefits I paid for, they should inform the customer they do not provide the service (a third or fourth party does) in order for customers like myself to make informed choice
Regards,
*** ***

October 22, 2015RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her dishwasher.I apologize for any inconvenience *** *** experiencedOur records indicate that a store credit was issued for a replacementWe are unable to
authorize a refund.We appreciate having the opportunity to answer *** ***’s complaint. Sincerely,James ** ***Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

April 14,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience Ms*** experienced
In the interest of good customer relations, we authorized a $gift card for her inconvenienceShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I WAS ADVISED BY A FEMALE SALES PERSON AT HH GREGG IN NORTH RIVERSIDE STORE, THAT I WOULD BE COMPENSATED FOR THE WHOLE DAY I HAD TO TAKE OFF FROM WORK ON THAT SATURDAYFORGET ABOUT THE SO-CALLED UPGRADE TO A DIFFERENT WASHERTHEY HAD TO DO THAT, BECAUSE THEY SOLD MY WASHER TO ANOTHER PERSON!!!! COME ON HH GREGG!!! GET YOUR ACT TOGETHER!!! AT LEAST YOUR DELIVERY DEPARTMENT WAS VERY EFFICIENT JUST REMEMBER....CUSTOMERS ARE YOUR BEST ADVERTISING
Regards,
*** ***