Southern Appalachian Auto, Inc.

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...

experienced. Our representative contacted the service plan administrator and was informed that service is scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 2, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted]...

experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal. Our records indicate that the order was canceled and a refund was processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her dishwasher repair.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that a store credit was provided and used on invoice [redacted]. The dishwasher was installed on 12/23/16. We hope the delivery and installation went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience she experienced. We...

regret that we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return.If she would like assistance with locating an authorized service provider in her area, LG can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I do not know if the tv stand was under warranty or not  The man at HH Gregg told me all items could only be returned after 30 days   The TV stand,  made of steel and glass,  simply collapsed causing the TV to crash on the floor    Fortunatly no one was in the...

room at the time   Pieces of glass went all over the living room  I was in the other room and heard a terrible crashing sound.   I was shocked when I rushed into the Living room and saw what had happened  I immediatly loaded up the TV and stand and took them back to HH Gregg.  HH Gregg recommended the TV stand to go with the TV I bought  It was NOT MY fault that the stand collapsed causing the TV to be demolished.  The manager at HH Gregg was not at all sympathetic to my cause.  He just said " Do You want to buy another TV "   What can I do ?

May 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to authorize a replacement. According to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administrator. It is our understanding that they are working with the servicer to resolve the issue. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I , the customer, should not have to drive the defective unit back. I did nothing wrong. Hh Gregg is at fault for selling me a defective unit. If they're not willing to see their at fault in this situation, then I'll continue to take they steps I need to.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told I would receive my giftcard within 10-30 days, as of Feb. 27, 2017. On MArch 20, 2017 I was told I would be receiving it "in the next few days". It is now April 4, 2017 & it still has not shipped. I continue to track the shipment, and there has been no change in it's status. Regards,[redacted]

I have received your follow-up letter regarding [redacted]' concerns about her television.We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase. I apologize for any frustration [redacted] may have experienced. After...

review, in order to maintain great customer relations, I have processed a refund of $107.00. We ask that Mr. [redacted] please reference invoice [redacted] and allow 7-10 business days for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team

December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. Our records indicate that our floor models will be delivered to him on 12/27/16 until we receive replenishment of the washer and dryer purchased. We hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello,I feel that the business is not reading or understanding what is happening. I called the number provided and once again was told I needed to contact HHGREGG. They took back the merchandise and refused a refund. I am a consumer without product and without the money I paid for it at no fault of my own.
Regards,
[redacted]

September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he...

experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for it. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlbEnclosure

December 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted] experienced. In...

the interest of good customer relations, we authorized an exchange for the washer. The delivery is scheduled for 12/10. If he needs to schedule the delivery for another date, he can contact our call center (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The company advertised a product that I purchased. It wasnt until several days after that I tried to call to find out about my order. It took a few dozen attempts over the course of a day to get past their voicemail stating to call back. Once I finally was able to get in queue, it took 38 minutes of being on hold to get an agent. The agent then put me on hold for another 10 minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to me. I then waited 3-4 more days without hearing back via the shipping email and tried calling in again. Was given the message to call back so proceeded to ask on Facebook. Was then told my order was being cancelled. I called in again to see if I was being told correct information and was on hold for almost 30 minutes. I was then told it was being vancelled and refunded because they oversold. A company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not exist. In the mean time they can charge me immediately and take three weeks to refund my money. This is unacceptable as a business practice 
Regards,
[redacted]

November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted] [redacted] concerns about the refrigerator.We apologize for any inconvenience [redacted] [redacted] encountered....

Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduled. In order to provide a resolution, the unit must go through service. Warrantech can be reached at (877)456-9643 to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

October 5, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Customer service issue
I have tried to contact Mr. [redacted] to get a better understanding of what he’s currently dealing with. He states that the appliances were not delivered, but also requesting that the appliances are picked up for a full refund. We ask that Mr. [redacted] please return the call in order to assist him better.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. The rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 28, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] is...

experiencing. We are currently researching her concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about her financing.I apologize for any inconvenience [redacted]...

experienced. Our records indicate that her order did not qualify for the finance offer because the amount of the purchase did not reach the required minimum. I am sorry for any misunderstanding. If she has any questions, the card administrator can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team