Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced.   As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At...

times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret her continued disappointment. However, we stand by our previous response.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November 9, 201 6 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])Dear Ms. [redacted]: I have received your letter regarding [redacted]'s purchase.  I apologize for any frustration...

Ms. [redacted] has experienced.   We have contacted the warranty administrator Warrantech on Ms. [redacted]s behalf. After reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms. [redacted]. The second opinion service call will need authorized by calling Warrantech at 877-456-9643.   In regards to the premium service plan , hhgregg is willing to refund the cost in full. We ask that Ms. [redacted] fill out and mail the attached form, along with a copy of this letter. Warranty cancellation requests normally process within 30 days. We va lue our customers and appreciate the opportunity to answer the complaint. Sincerely,/ Executive Team - Z. N[redacted]

October 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. [redacted]...

experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the dryer was repaired. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...

regret to inform that we are unable to cancel his order due to the fact that it was delivered via FedEx on 12/17/16. If he would like to return, please add RMA Number: [redacted] and return to the address below.Web Returns2529 Old Anvil Block RdEllenwood, GA 30294We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience and frustration Mr....

[redacted] may have experienced. We ask that Mr. [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s complaint.I apologize for any frustration Mr. [redacted] may have experienced. I regret that at this time we do have any further information regarding the case. Mr. [redacted] has been refunded in full and we look forward to providing great future service. If Mr. [redacted] has any further concerns our customer care team can be reached at 866-974-7344. We appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated we are unable to fulfill her request. The product was not advertised as a 3D BluRay player, she would have to go through Samsung for any reimbursement. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her refrigerator.I apologize for any inconvenience...

Ms. Hunter-Butler experienced. Our records indicated that a store credit was issued for the replacement. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again.  I"m sure they will be more than elated to never have me as a customer again.  Thank you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone recently regarding this complaint.
Regards,
[redacted]

April 5, 2016[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustration. We...

have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding her in store experience. We apologize for any misunderstanding. However, we...

are unable to honor her request. The model desired is a close out model and soon to be discontinued. We do not have them in stock and we will no longer be receiving them.  We do have similar models, she can re-select at her local store or at our online website at www.hhgregg.com. We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the...

check was mailed on 01/02/16. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

March 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced. Since the manufacturer covered the store credit for the washer, the remainder of the service plan coverage should transfer to the new washer. It is my understanding that the manufacturer is covering the cost of delivery.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his dishwasher.I apologize for any inconvenience [redacted] experienced....

Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I regret any frustration Ms. [redacted] may have experienced during her repairs.   After...

review, I regret we are unable to exchange or issue credit for a unit that is almost a year past our 30 day return/exchange policy. The manufacturer of the product provides a one year warranty for the unit and any exchange or repair must be completed through Frigidaire. We ask that Ms. [redacted] please continue to work with and contact Frigidaire at 1-800-444-4944 We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team

December 20, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Brian [redacted]’s concerns about the delivery.We hope that Mr. H[redacted] is able to resolve the issue. If Mr. [redacted] has any questions about his claim, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk