Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At...
times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company advertised a product that I purchased. It wasnt until several days after that I tried to call to find out about my order. It took a few dozen attempts over the course of a day to get past their voicemail stating to call back. Once I finally was able to get in queue, it took 38 minutes of being on hold to get an agent. The agent then put me on hold for another 10 minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to me. I then waited 3-4 more days without hearing back via the shipping email and tried calling in again. Was given the message to call back so proceeded to ask on Facebook. Was then told my order was being cancelled. I called in again to see if I was being told correct information and was on hold for almost 30 minutes. I was then told it was being vancelled and refunded because they oversold. A company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not exist. In the mean time they can charge me immediately and take three weeks to refund my money. This is unacceptable as a business practice
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase. I apologize for any frustration [redacted] may have experienced. After...
review, in order to maintain great customer relations, I have processed a refund of $107.00. We ask that Mr. [redacted] please reference invoice [redacted] and allow 7-10 business days for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
I have received your follow-up letter regarding [redacted]' concerns about her television.We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,I feel that the business is not reading or understanding what is happening. I called the number provided and once again was told I needed to contact HHGREGG. They took back the merchandise and refused a refund. I am a consumer without product and without the money I paid for it at no fault of my own.
Regards,
[redacted]
October 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the dryer was repaired. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange issue.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair request.I apologize for any inconvenience Ms....
[redacted] experienced. Our representative contacted the service plan administrator and was informed that the type of pet damage she reported is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request form. We are unable to offer a full refund. However, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team Enclosure
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange of the television.
If Mr. [redacted] does not pick up the television within the next 2/3 days our store personnel will dispose of the television. If Mr. [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the...
check was mailed on 01/02/16. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again. I"m sure they will be more than elated to never have me as a customer again. Thank you.
Regards,
[redacted]
November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his sofa.I apologize for any inconvenience [redacted] experienced. However, we are unable to authorize a return or an exchange. A representative from our...
Furniture department is assisting him with scheduling a follow-up service call. If he has any questions, our Furniture department can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] HHGregg has not made any contact with me at all regarding the resolution of the dishwasher problem. The dishwasher is still broken and no one has ordered any parts or called to offer a replacement. I called HHGregg today to find out what the plan is and have been on hold for over a half hour. HHGregg's response to the Revdex.com was that I would receive some sort of resolution by today. That is obviously not going to happen. HHGregg is the worst appliance store I have ever dealt with. This dishwasher has been broken for almost a month and there is no resolution in sight. How could the HHGregg representative tell you that the problem would be resolved by today and then not follow through?? This is ludicrous. I hope the Revdex.com can get me a replacement dishwasher soon.
April 5, 2016[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustration. We...
have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 29, 2016 .[redacted] [redacted] [redacted]843 397-1213 ID #11471539Purchased a new refrigerator on May 26 2016 and had it delivered on May 27 2016. The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side and said it would take two hours to get cold. The fridge/freezer never did get cold it did not work at all with the exception of the light going on. Purchase price including tax $429.99On May 28 2016 I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press 1 for this and 2 for that. You get the idea. When I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times before. I pressed every number I could and was told they would have to transfer me again. I finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previously. No one seemed to want to hear my story. I still have this fridge that does not get cold so does not work and has never worked and obviously defective. I am in desperate need of another one. At this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a script. I was told he could not service this refrigerator because the warranty was voided because it was installed improperly. HH Gregg delivery personnel delivered and installed this refrigerator. They are now telling me this was not meant for the garage. I told him that my garage was fully insulated including the garage door. He didn't want to hear anything and just went on the same script again. So I could see we were getting nowhere. He wasn't even listening to me. I tried telling him that the refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the house. This refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to 95 degrees. My garage never gets above 85 degrees or below 60 degrees. The salesman that sold me this unit knew it was going in the garage temporarily. I have not heard one word from HH Gregg to this date.I have reached out to the sales man Stephen Roach previously and on June 29th. I also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge.
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I regret any frustration Ms. [redacted] may have experienced during her repairs. After...
review, I regret we are unable to exchange or issue credit for a unit that is almost a year past our 30 day return/exchange policy. The manufacturer of the product provides a one year warranty for the unit and any exchange or repair must be completed through Frigidaire. We ask that Ms. [redacted] please continue to work with and contact Frigidaire at 1-800-444-4944 We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short...
of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding her in store experience. We apologize for any misunderstanding. However, we...
are unable to honor her request. The model desired is a close out model and soon to be discontinued. We do not have them in stock and we will no longer be receiving them. We do have similar models, she can re-select at her local store or at our online website at www.hhgregg.com. We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At...
times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company advertised a product that I purchased. It wasnt until several days after that I tried to call to find out about my order. It took a few dozen attempts over the course of a day to get past their voicemail stating to call back. Once I finally was able to get in queue, it took 38 minutes of being on hold to get an agent. The agent then put me on hold for another 10 minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to me. I then waited 3-4 more days without hearing back via the shipping email and tried calling in again. Was given the message to call back so proceeded to ask on Facebook. Was then told my order was being cancelled. I called in again to see if I was being told correct information and was on hold for almost 30 minutes. I was then told it was being vancelled and refunded because they oversold. A company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not exist. In the mean time they can charge me immediately and take three weeks to refund my money. This is unacceptable as a business practice
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase. I apologize for any frustration [redacted] may have experienced. After...
review, in order to maintain great customer relations, I have processed a refund of $107.00. We ask that Mr. [redacted] please reference invoice [redacted] and allow 7-10 business days for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
I have received your follow-up letter regarding [redacted]' concerns about her television.We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,I feel that the business is not reading or understanding what is happening. I called the number provided and once again was told I needed to contact HHGREGG. They took back the merchandise and refused a refund. I am a consumer without product and without the money I paid for it at no fault of my own.
Regards,
[redacted]
October 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the dryer was repaired. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange issue.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair request.I apologize for any inconvenience Ms....
[redacted] experienced. Our representative contacted the service plan administrator and was informed that the type of pet damage she reported is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request form. We are unable to offer a full refund. However, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team Enclosure
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange of the television.
If Mr. [redacted] does not pick up the television within the next 2/3 days our store personnel will dispose of the television. If Mr. [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the...
check was mailed on 01/02/16. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again. I"m sure they will be more than elated to never have me as a customer again. Thank you.
Regards,
[redacted]
November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his sofa.I apologize for any inconvenience [redacted] experienced. However, we are unable to authorize a return or an exchange. A representative from our...
Furniture department is assisting him with scheduling a follow-up service call. If he has any questions, our Furniture department can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] HHGregg has not made any contact with me at all regarding the resolution of the dishwasher problem. The dishwasher is still broken and no one has ordered any parts or called to offer a replacement. I called HHGregg today to find out what the plan is and have been on hold for over a half hour. HHGregg's response to the Revdex.com was that I would receive some sort of resolution by today. That is obviously not going to happen. HHGregg is the worst appliance store I have ever dealt with. This dishwasher has been broken for almost a month and there is no resolution in sight. How could the HHGregg representative tell you that the problem would be resolved by today and then not follow through?? This is ludicrous. I hope the Revdex.com can get me a replacement dishwasher soon.
April 5, 2016[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustration. We...
have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 29, 2016 .[redacted] [redacted] [redacted]843 397-1213 ID #11471539Purchased a new refrigerator on May 26 2016 and had it delivered on May 27 2016. The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side and said it would take two hours to get cold. The fridge/freezer never did get cold it did not work at all with the exception of the light going on. Purchase price including tax $429.99On May 28 2016 I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press 1 for this and 2 for that. You get the idea. When I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times before. I pressed every number I could and was told they would have to transfer me again. I finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previously. No one seemed to want to hear my story. I still have this fridge that does not get cold so does not work and has never worked and obviously defective. I am in desperate need of another one. At this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a script. I was told he could not service this refrigerator because the warranty was voided because it was installed improperly. HH Gregg delivery personnel delivered and installed this refrigerator. They are now telling me this was not meant for the garage. I told him that my garage was fully insulated including the garage door. He didn't want to hear anything and just went on the same script again. So I could see we were getting nowhere. He wasn't even listening to me. I tried telling him that the refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the house. This refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to 95 degrees. My garage never gets above 85 degrees or below 60 degrees. The salesman that sold me this unit knew it was going in the garage temporarily. I have not heard one word from HH Gregg to this date.I have reached out to the sales man Stephen Roach previously and on June 29th. I also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge.
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I regret any frustration Ms. [redacted] may have experienced during her repairs. After...
review, I regret we are unable to exchange or issue credit for a unit that is almost a year past our 30 day return/exchange policy. The manufacturer of the product provides a one year warranty for the unit and any exchange or repair must be completed through Frigidaire. We ask that Ms. [redacted] please continue to work with and contact Frigidaire at 1-800-444-4944 We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short...
of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding her in store experience. We apologize for any misunderstanding. However, we...
are unable to honor her request. The model desired is a close out model and soon to be discontinued. We do not have them in stock and we will no longer be receiving them. We do have similar models, she can re-select at her local store or at our online website at www.hhgregg.com. We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team