Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Replacement item not received.I never received a replacement item. It was sent via FedEx but not delivered to my address. According to FedEx, the package was considered "lost" from their end and details were forwarded to their claims department awaiting further action by the sender. I contacted Hhgregg on 12/29/16 about the issue and was told by Rose in customer service that a new case was opened with case number [redacted]. As of 01/13/17, I have yet to hear back from Hhgregg about the missing item. Until I have received a replacement or refund, I am unable to accept the merchants response as satisfactory.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] HHGregg has not made any contact with me at all regarding the resolution of the dishwasher problem.  The dishwasher is still broken and no one has ordered any parts or called to offer a replacement. I called HHGregg today to find out what the plan is  and have been on hold for over a half hour.  HHGregg's response to the Revdex.com was that I would receive some sort of resolution by today.  That is obviously not going to happen.   HHGregg is the worst appliance store I have ever dealt with.  This dishwasher has been broken for almost a month and there is no resolution in sight. How could the HHGregg representative tell you that the problem would be resolved by today and then not follow through??  This is ludicrous.  I hope the Revdex.com can get me a replacement dishwasher soon.

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...

experienced. Our representative contacted the service plan administrator and was informed that only the sealed system is covered. We regret that we are unable to override the Terms and Conditions of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 10, 2015[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...

records indicate that the range was delivered. The order listed on invoice 2536-013055 is financed under a 36-month promotional finance period. If she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnel. Rebates for qualifying purchases are processed within 6-8 weeks of delivery confirmation.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 29, 2016 .[redacted]  [redacted]  [redacted]843 397-1213 ID #11471539Purchased a new refrigerator on May 26 2016 and had it delivered on May 27 2016. The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side  and said it would take two hours to get cold. The fridge/freezer never did get cold it did not work at all with the exception of the light going on. Purchase price including tax $429.99On May 28 2016 I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press 1 for this and 2 for that. You get the idea. When I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money  they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times before. I pressed every number I could and was told they would have to transfer me again. I finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previously. No one seemed to want to hear my story. I still have this fridge that does not get cold so does not work and has never worked and obviously defective. I am in desperate need of another one. At this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th  and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a script. I was told he could not service this refrigerator because the warranty was voided because it was installed improperly. HH Gregg delivery personnel delivered and installed this refrigerator. They are now telling me this was not meant for the garage. I told him that my garage was fully insulated including the garage door. He didn't want to hear anything and just went on the same script again. So I could see we were getting nowhere. He wasn't even listening to me. I tried telling him that the  refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the house. This refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to 95 degrees. My garage never gets above 85 degrees or below 60 degrees. The salesman that sold me this unit knew it was going in  the garage temporarily.  I have not heard one word from HH Gregg to this date.I have reached out to the sales man Stephen Roach previously and on June 29th. I also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge.

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issue
We apologize for the inconvenience and frustration Ms. [redacted] is currently...

experiencing. I was able to speak with a representative with Warrantech whom informed myself that Ms. [redacted] is scheduled for parts installation 03/10/17. Ms. [redacted] has also been contacted and provided with this information. After service takes place Ms. [redacted] was informed to test the unit and contact Warrantech with any further questions or concerns.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...

experienced. Our records indicate that a store credit was issued for the replacement of the washer. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his sofa.I apologize for any inconvenience [redacted] experienced. However, we are unable to authorize a return or an exchange. A representative from our...

Furniture department is assisting him with scheduling a follow-up service call. If he has any questions, our Furniture department can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James Director, Service Operations

January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short...

of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair request.I apologize for any inconvenience Ms....

[redacted] experienced. Our representative contacted the service plan administrator and was informed that the type of pet damage she reported is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request form. We are unable to offer a full refund. However, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team Enclosure

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange of the television.
If Mr. [redacted] does not pick up the television within the next 2/3 days our store personnel will dispose of the television. If Mr. [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange issue.
We apologize for the inconvenience Ms. [redacted] may...

have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 Dear Sirs, Please note that this is not my complaint. You have cross-referenced me with Ashley Harris. I am Charlotte Harris. The company resolved my monetary complaint, and I previously sent you an email to let you know. Thank you,Charlotte Harris

We are appalled at this response. I spoke with the two members of their corporate team 2 days ago (Jessica R[redacted] at 317 5699 7567 as well as Brady O[redacted] at 317 730 5518) that our order is still happening and that delivery would most likely be within the next 2-3 weeks. I am confused why this is now just being told to us, and that if this is being  cancelled the reason. Also, if our order is being cancelled, I expect to also be refunded the interest we have paid for the (almost 2 months) of paying for a product we have not received.    Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his purchase.I am very sorry for any inconvenience Mr. [redacted]...

experienced with his delayed order. Our records indicate that the sofa was delivered on 2/3 and the media center was delivered on 2/6. A refund of $298.18 was processed on 1/31. If he has any questions, the store management can be reached at (513) 785-6100.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 20, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted]       Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize...

for any inconvenience Mr. [redacted] encountered. We regret to inform that we do not have any access to the credit card information due to security purpose. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her rebate.Our records indicate that her order qualified for one delivery rebate. If she has not received it, the rebate processing company can be reached at (800) 318-7972. We are unable to offer any further refunds or price adjustments. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] Justus (#[redacted])  Dear Ms. [redacted]:  I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. The original order was automatically rejected by our processing system. The stock level of a product is not a part of our automated processing system. Any pending amount from Ms. [redacted]’s financial institution will have been posted back to the account. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]