Southern Appalachian Auto, Inc.

January 20, 2016RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about the installation.I apologize for any inconvenience [redacted] experienced. Our records indicate that a delivery team was scheduled to hook up a...

blu-ray player on 1/9.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

March 31, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I am sorry for any frustration Ms. [redacted] experienced...

with the refrigerator. Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. If she experiences any further issues, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted]...

experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

April 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his freezer.I apologize for any inconvenience [redacted]...

experienced. According to our records, the service plan he purchased is administered through NEW. Our representative contacted NEW and was informed that the parts needed for the repair are on backorder. It is our understanding that they offered a replacement for the freezer but [redacted] declined. If he has any questions, NEW can be reached at [redacted].We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one from the company contacted me to apologize or resolve the matter.
Regards,
[redacted]

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted]) Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...

experienced. After review, once a product is past our 30 day return/exchange policy, service will need to be set-up with the warranty administrator, Warrantech. We ask that Ms. ** please contact Warrantech at 877-456-9643 to schedule a service call. In regards to food loss, a claim can be submitted by contacting Warrantech. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

November 10, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her in store credit.We apologize for any inconvenience Ms. [redacted] encountered. We are glad to inform that we have processed the store credit in the amount of $1830.00 as a check. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

October 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....

[redacted] experienced. Our representative contacted Warrantech and was informed that they are arranging a service call for a technician to evaluate the refrigerator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted] T. [redacted]Director, Service OperationsJTM/rlb

September 23, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern regarding...

refunds to his account. I apologize for any frustration Mr. [redacted] has experienced.   On 9/12/16 under invoice [redacted], a refund of $2489.91 was credited to our mutual customers account.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

July 13, 2016     [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concerns....

  I apologize for any frustration Mr. [redacted] experienced. We are unable to honor his request for compensation.  Our representative has contacted Warrantech, the administrator of service plan.  Service for the issue with the dishwasher was set up on 7/7 and has now been completed.  If he has any questions, Warrantech can be reached at (877) 456-9643.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Jennifer B[redacted] Executive Team

October 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his washer. I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. As indicated on the back of our invoices,...

the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that he schedule a follow-up service call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]To The Revdex.com,   Attached is a copy of what I've been thru with this refrigerator. I was charged $90.00 the last time someone came to my house and told me it was the design and it can't be fixed. Why should I let some one come to my house and tell me the same thing again and charge me for what I already know. I was disrespected by the last service company that came here and I don't want to take myself thru that again. Plus I didn't buy a refrigerator that requires me to clean the ice bucket twice a month because of frost build up because the ice bucket is on the door. Look at my warranty record Samsung fixed it or had 4 complaints from me and HH Gregg have had four and I really believe that if there was a solution for this problem it would have been taken care of by now. So to summarized all of this I want a different refrigerator because I don't want to spend the rest of my ownership year dealing with what I have experienced these last 2 years.
Regards,
[redacted]

December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
Our records indicate Ms. [redacted] purchase was...

shipped out on 12/06/16 through FedEx. Based on the tracking information [redacted] Ms. [redacted] received her package on 12/08/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I would like a full refund at this point and someone to pick up my washer and dryer and we will purchase elsewhere.    
Regards,
[redacted]

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our...

records indicate that an exchange was processed. If she has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]:I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any...

frustration. We have submitted her request to be removed from the list to the appropriate personnel. It is our understanding that removal requests are processed in 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane [redacted]Communications Manager

November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the store credit.I apologize for any inconvenience Ms. [redacted] experienced. As...

indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered product. When the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claim. Our representative contacted Warrantech on behalf of Ms. [redacted] and they authorized an additional store credit of $211. For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices [redacted] and [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. We...

regret to inform that model 43UH6030 was a door buster. Our door busters were excluded from all our promotions. Below is the disclaimer, if needed. - Use promotion code BLACKFRIDAY to save an extra 15% off purchases $299 and up. Exclusions: discount taken from the lowest ticketed price. Promotion code must be entered at time of purchase to receive the discount. Limit 1 promotion code per customer, per visit. Prior purchases excluded. Any discount, coupon, or other promotional offer applied at time of purchase will reduce your purchase amount and may result in not satisfying the minimum qualifying purchase amount for special financing. Expires November 26, 2016 at 11:59 pm EST. Valid online and in store. Excludes doorbusters, special buy models, clearance, delivery, installation, install kits, shipping, premium service plans, gift cards, computers, tablets, video game systems, streaming devices, Amazon, Vizio, Bose, Dyson, select Samsung, Sony and LG TV models (UPP), Tempur-Pedic, Serta iComfort and Serta iSeries and other manufacturers that prohibit discounting on unilateral price policy (UPP) products. Electrolux brands, GE Brands, Bosch, LG & Samsung appliances are limited to 10% off (except where shown). Amana, KitchenAid, Maytag & Whirpool brands are limited to the price & savings shown. We reserve the right to limit quantities.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not cancel my order, I never received what I purchased, I still want my table.....it is available online but I have been told I can have it but no one can make that happen........
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Obviously HHGregg thinks that once they sell an extended warranty for a washing machine, they don't actually have to stand behind it.  That the most fraudulent thing I've ever heard.  It speaks volume on the type of company they inspire to be.  Bottom line is:  I bought an extended warranty for my washer and dryer through HHGregg.   My washer is not working.  I called them and they will NOT come fix it.   Their answer is:  Well, your extended warranty was insured through Warrantec so you deal with them.  I did not buy my warranty through Warrantec, I bought it through HHGregg.   Warrantec, will not even schedule a service call.  It's all a front for HHGregg.   HHGregg is giving me a runaround.  What kind of company does that?  How are they still in business?  Why haven't they been sued.  Judging from their message boards, I'm not alone.  This is a systematic approach with their extended warranty business.  I tried to solve this in a respectable manner since I thought this muust have been an oversight of some sort.  But I can see I'm not dealing with a reputable company.  I suppose I will have to take them to court.  Maybe a good class action suit will make HHGregg more accountable.  Regards,[redacted]
[redacted]