Southern Appalachian Auto, Inc.

February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issues.
I apologize for the customer service Mr. [redacted]...

experienced at our local store. We pride ourselves on convenience and strong customer service at HhGregg and the service you received certainly did not reflect our standards. We hope to have further opportunities to demonstrate that we can serve you better. Our records indicate a refund was issued on 02/04/17 in the amount of $1597.27.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

August 8, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Billing or Collection issues.
I apologize for any inconvenience...

Mr. [redacted] experienced. I have made several attempts to contact Mr. [redacted] in regards to his interest fees. Once I receive a call back from Mr. [redacted] we can take the appropriate step to correcting the issue.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to offer a refund for the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV delivery concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On...

12/20/16, a delivery was completed for replacement TV model UN65KS8000. If necessary, we ask that Mr. [redacted] continue to work with his local store representative regarding the order. I appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] Rener (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
After speaking with FedEx regarding the claim, we have made the decision to issue Mr. [redacted] a refund. Because the item was shipped out twice and lost, we feel as if issuing a refund would be the best solution at this time. We ask that Mr. [redacted] allows 3/5 business days for the funds to post back to the original form of payment.

We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

March 24, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the financing.I apologize for any inconvenience [redacted]...

experienced. We forwarded a request that the finance period be updated to reflect the 24-month offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issues with TV.
We apologize for any inconvenience Mr. [redacted] experienced....

The Samsung model “UN48J5200” is out of stock is a discontinued model. Mr. [redacted] did purchase a different model on 12/18/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. We regret to...

inform that we are unable to fulfill the refund requested due to our holiday pricing at that time. However, his feedback is very important to us and has been forwarded to the appropriate personnel address. Our records indicate that the delivery was made on 12/10/16. We hope the delivery went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's September 20, and I still don't have a washer. I had to go to the laundry mat Friday so that my kids would have clean clothes.  I know how long my warranty is good for, but if nobody can come out to fix the issue, what good is it?
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s  product Issue. I regret that at this time we do not have any updated information. The manufacturer denied the claim along with our local store. Due to the nature of the damage to a product that was installed we are unable to provide a return or exchange. We appreciate having the opportunity to answer the complaint. Sincerely,                                         ...⇄ Z.A. N[redacted] Executive Desk

May 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the exchange.I apologize for any inconvenience [redacted] experienced....

We processed a refund of $188.16 to reimburse her for the price difference between the range models. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It took me complaiming to the Revdex.com to get assistance with my complaint.
Regards,
[redacted]

July 13, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear Ms. Richardson:I have received your follow-up letter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointment. However, our representatives are unable to override decisions made by the service plan administrator. If [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...

experienced. In the interest of good customer relations, we issued a store credit for the replacement of the refrigerator. For assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer and dryer concern.I apologize for any inconvenience Ms. [redacted] may have experienced. At this time, we have no further information to provide beyond our original response to the complaint. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference details of the offer I reviewed appear below. I reject this because, the store itself accepted responsibility for the damage and should repair or replace as once agreed to. The manufacturer isn't responsible for damage done by the store. This response is NOT acceptable. 
Regards,
[redacted]

August 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We regret her continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means .  Please advise 
Regards,
[redacted]