Southern Appalachian Auto, Inc.

April 17, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 12100869)Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any frustration Ms. [redacted] experienced. We regret...

that we are unable to offer a refund or and exchange. All sales are final at our closing store locations. If she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding Ashley Harris’ concerns about the refrigerator.I am sorry for her continued...

disappointment. We are unable to authorize a return through our store. Ms. Harris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep it. If she has any questions, she can contact RAC Acceptance Now at [redacted] If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] experienced. Her feedback...

is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $50.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase.I apologize for any frustration [redacted] may have experienced. Due to our current...

liquidation, all sales are final. We ask that MS. [redacted] please pick-up the unit from the local store before it closes. Service will need to be set-up with the manufacturer, who provides a one year warranty. The manufacturer can be contacted at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

July 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding David [redacted] concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. We...

regret that we are unable to reimburse him for the manufacturer rebate. The rebate form indicated that it was to be mailed before 3/21/16. If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-7566 within 60 days after the postmark date.In the interest of good customer relations, we are sending Mr. [redacted] a $100 hhgregg gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any frustration Ms. [redacted]...

experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....

We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the refrigerator.Our representative contacted the service plan administrator and was informed that they arranged service with an alternate service provider. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I have received your follow-up letter regarding [redacted] concerns about the order.We regret her continued disappointment. We forwarded her follow-up message about the damage to our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at [redacted].Our records indicate that a refund was processed for the delivery charge, the dryer kit, and the washer fill hoses. She should receive it in the next few business days if she has not received it already.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I bought the television, I was told by a sales person, in your store, that the television, in question, was under warranty for one year.  At this point, I will think about coming to your establishment so we can discuss the extended warranty on the set.  I have read the reviews regarding H &H Gregg customer service and it seems to me that I am not the first person that has been facing an up hill battle when it comes to overall service.  All I have to say, is, that is bad business.  Your customers are the same people that either recommend or not recommend shopping at your store.  I am a person that read reviews regarding a product and whether I will shop at a certain store.   After   everything I have been through over a $600.00 TV set, needless to say, I will not be recommending a store that not only lies to their customers but does not honor their warranties.  I own a home, appliances break down, I just bought a top of the line washer and dryer, where, at [redacted].  Customer service was awesome.  That store I will recommend.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company has resolved the issue with the mattress. However, we are still waiting on the discount for the refrigerator. We have provided the name of the employee and the number he can be reached at. We were also informed by the contracted shipping company to deal with HH Gregg corporation about the matter, as they do not handle any financial transactions. HH Gregg corporate is trying to pass the buck to a company that cannot address the issue. 
Regards,
[redacted]

September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the rebate.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty.We apologize for any inconvenience Mr. [redacted] encountered. We regret to...

inform that we are unable to provide a service agreement at a prorated charge. If the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreement. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled).  I should not have to monitor my accounts to see a strange refund and contact THEM for information.  2) The egregious period of time (3 weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor.  The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com.  That is not even remotely an appropriate response to the allegations I have made here.
Regards,
[redacted]

June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Ms. [redacted]...

experienced. Our representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a move. It is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be covered. If Ms. [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund issue.
We apologize for any inconvenience Mr. [redacted] may have...

experienced. Our records indicate Mr. [redacted] order was canceled 11/25/16. Mr. [redacted] was also emailed 11/25/16 at 8:25am confirming that the order was canceled and could take 7/10 business days for the refund to be issued
12/05/16 $140.39 was issued back to Mr. [redacted] PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

February 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform...

that we are unable to return the funds to the time frame it was purchased in. Mr. [redacted] needs to file a dispute with his credit card company in order to receive the funds.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. The store manager informed me that he attempted to contact her and Mr. [redacted] on 7/7 and 7/11. If they still need assistance, Sales Manager Maxo R[redacted] can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...

that the order was fulfilled on 12/26/16. We hope the pick up process went smoothly and hope she enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. According to my bank statements I have received a refund of $35.00 on 5/2/16; not the amount you quoted. I am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg.  When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact information. I am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

March 30, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the washer.We apologize for any inconvenience [redacted] encountered. We have concluded that there is no further information to add to our original responses. As previously stated, the option of a store credit or a warranty cancellation (prorated amount) has been offered. Mr. [redacted] may contact Warrantech a (877)456-9643 with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team