Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have again contacted the local store I had made this purchase at, they have informed me there is an order of 12 units coming in within the week.  However, there are 30+ people waiting on this television so they could not give any further information as to when to expect my delivery.  At this time, I have requested a refund and will make sure that I never do business with HH Gregg in the future. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I pro-actively followed up with the company a number of times asking about my refund, asking why it was not processed, and received various answers, none satisfactory, until I finally reached a person at the store who offered to put through the credit if I would give them my credit card number over the phone.  I was amazed...I had offered this solution twice before and was told it wasn't necessary!!  Once she put through the credit I received the credit to my Cc account in 2 days!!  Would that HH Gregg had more capable folk like her!  I also received a check from HH Gregg for the damage in the product we did keep.  At this time we are through with HH Gregg, will never, ever shop there; and will tell everyone we know about our problems and the failings of HH Gregg.  Thanks for your efforts, which certainly added to my own, helped to alleviate this situation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards[redacted]  i would like to leave claim open until refund is received in the proper amount.

April 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Due to the fact that the refund was processed over the 30 day return period, we will not be picking up the products. Acceptance Now will be picking up her purchase tomorrow, 04/07/17. For further questions or concerns, Acceptance Now can be reached at (888)672-2411.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issues.
We apologize for the inconvenience and frustration [redacted] experienced. We...

are unable to authorize use of the hhGregg card at the closing location. Due to the store liquidation all sales are final and the hhGregg card is not an accepted form of payment. [redacted] does have the option of going into another location that is not closing in order to use the card and receive special financing; however the pricing will be different. If [redacted] would like to speak more about this matter I did reach out and provide a contact number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
Thanks a lot for taking my concern to HHGregg office.At first, I didn't get any kind of help/ support from the 2501 Wabash Store Manager or from the Customer care support. They were really unprofessional to me.Later I had sent a mail to "[email protected]" explaining about the incident happened to me. The Jessica, Executive Assistant HHgregg replied me and apologized on behalf of hhgregg and addressed my issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Regards,
[redacted]

March 15, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience [redacted] experienced. As previously explained unfortunately we are unable to authorize a refund or exchange. There is a 30 day return policy; after which there are no returns and or exchanges. We do apologize for the inconvenience unfortunately we are unable to assist [redacted] regarding this matter.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney
Executive Team

November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted]...

experienced. It is my understanding that our delivery management authorized an exchange and contacted him. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We are sorry for any disappointment. However, we stand by our previous response. Return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....

Our records indicate that the delivery is scheduled for today. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced....

Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her order was cancelled and the refund has been processed, it may take up to 10 business days to be reflected on her account. As a customer satisfaction we have provided a $25.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about his service plan.
I apologize for any misunderstanding. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax.  Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etc. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
whitney E[redacted]Executive Team

We have received your letter regarding [redacted]'s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund was processed on 10/21/16. The funds should be reflected on her account.We appreciate the opportunity to address the...

complaint.Sincerely, Stephanie D[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Below is the message I received. When I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timeline. Under no circumstances will I consider the complaint closed until the job and damages are taken care of. It has been over a month since I filed my complaint and still nothing has been done,Please advise what I should do next.Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Good Day,This answer does not answer in any my concern.  I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operation.The appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company.  I got this direction from the local store, and anyone I corresponded with at the corporate office.The behavior is one that ignores common attributes of good customer care.Best Regards,[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My Husband and I called them multiple time before involving the Revdex.com. Had HHGregg responded to my issue at that time, I would not have had to file a complaint with the Revdex.com. HHGregg had a different excuse each time we called and then refused to resolve the issue in a timely manner. HHGregg repeatedly tried to blame everyone but themselves for overselling the item and then not informing us in a timely manner. I am still without a TV, because the prices are much higher now then on Black Friday. If I was made aware of the fact that we were not getting the TV from HHGregg, I could have gone to any number of retailers (on Black Friday weekend) and bought one for a comparable price. I am not satisfied-HHGregg mislead us and falsely advertised the sale.
Regards,
[redacted]

December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our...

representative contacted the service plan administrator and was informed that the refrigerator was serviced. If the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 11, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]s concern about the appliance purchase. I apologize for any frustration [redacted] has experienced.   We have contacted the warranty provider Warrantech. On 11/11/16 the unit was repaired at approximately 9pm CST. If Ms. [redacted] has any further issues, we ask that she contact Warrantech at 877-456-9643.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]