Southern Appalachian Auto, Inc.

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV purchase.I apologize for any frustration [redacted] may have experienced. After review, Ms....

[redacted] was refunded in full for the order on 1/15/17, under invoice [redacted]. The funds will have posted by today’s date. I regret that we are unable to provide the TV requested because it is discontinued. We continually take steps to improve the service of our company and look forward to better serving Ms. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. and Mrs. [redacted]’s concern about their refrigerator.We apologize for any inconvenience Mr. and Mrs. [redacted] encountered. Frigidaire has been contacted on the customer’s behalf and they have advised that they needed assistance from the factory technician to provide a resolution. The factory Technician will review the case within 2 business days and after a decision has been made, they will be contacted. For further details, Frigidaire can be reached at (800)444-4944 and reference case number [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

November 14, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced.   We have reached out to our local store that handled Mr. [redacted]’s case. Our local store confirms a new handle was installed. The case is now resolved and we ask that Mr. [redacted] call his local store if any issues persists. Our store has also contacted Mr. [redacted] to confirm the resolution of the case.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Desk

December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] experienced. We are glad to hear the washer was repaired. If there are any questions or concerns, our call center can be reached at (866)974-7344. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience Ms. [redacted]...

may have experienced. I have reached out to the delivery manager Devin M[redacted] and he has issued Ms. [redacted] an exchange. The confirmation for the exchange is [redacted]. Mr. M[redacted] will reach out to Ms. [redacted] to provide more information regarding the exchange and delivery.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

November
5, 2015[redacted]
[redacted]     RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:
[redacted] (# [redacted]) Dear
Ms. [redacted]:I have received your letter
regarding [redacted]’ concerns about her television.I apologize for...

any
inconvenience Ms. [redacted] experienced. We regret that given the length of time
that has passed since the purchase, we are unable to authorize a refund.A representative at
the service plan administrator has informed us that there are parts on order.
It is our understanding that if the parts do not fix the television, the
administrator will evaluate the service history for a possible replacement.We appreciate having
the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service
OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please review the attached order and let me know if this validates the purchase. 1.We purchased the item and extended plan from HHGreg2. We followed protocol and opened a claim in September 3. [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven door4. The part was delivered to [redacted] October 1 2016 and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointment.1. Issue: No one is takiownership to resolve this matter and I need my oven for the holidays.2. If the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacement.3. My name has changed to [redacted]  (married 1/5/15)]  
Regards,
[redacted]

November
19, 2015RE:
[redacted]
I have received your letter
regarding [redacted] concerns about his range.I apologize for any
inconvenience [redacted] experienced. Our records indicate that he purchased a
major component service plan, which would not cover the issue he...

described.In the interest of
good customer relations, we can offer to refund the service plan in full. If he
would like to take advantage of this offer, we request that he fill out the
enclosed form and mail it to the address listed at the bottom of the form.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operation

Normal Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chair. I was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace it. I was told that if my furniture broke for any reason that it would be repaired. If it wasnt repairable they would replace it. This is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a sale. This is absolutely theft by business. That would be like me as a consumer purchasing something on a credit card and not paying for it. HH Gregg should replace or fix all my furniture, based on the orginal agreememt.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If she placed the order using...

RAC [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that she contact RAC at (800) 665-5510 for information about her payments or the rental agreement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ryan M[redacted]s response was laughable.  He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude.  I'm mind blown at the lack of acceptance of responsibility for this matter.   he was correct about one thing and that is that I did have a delivery scheduled for 12/20.  And why mr M[redacted]??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter.  I begrudgingly went along with the substitute product.  but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased.  it didn't have the turbo steam and nor did it have the pull out door feature.  I immediately once again became unhappy.  as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered.  the store offered to provide me with the next product up but I had to pay an extra 140 dollars!!!!   you all are a joke and completely unreal.  take some responsibility for yourselves and your poorly run business.  I felt I had no choice but to pay because I have already had such a hard time with hhgregg.  even if I wanted a refund, I can never get a hold of anyone.  the stores don't want to help with this matter because it was a web order.  hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back.  its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!.. all of which was on my part no fault!  it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay 140 dollars more just to get what I was promised in the first place.  mr M[redacted] if you find this acceptable you should be ashamed.  I want my 140 dollars back.  I should not have had to pay extra because you all sold me a discontinued product.  your version of bait and switch is loathesome.  you lured me in with black Friday prices but 4 days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!! return those money to me and I would appreciate something more for my troubles.  I placed my order on 11/23 and got my machines 12/20 a month later!!!!  and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door.        
Regards,
[redacted]

December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...

regret to inform that we are unable to provide a similar model at the same price. However, as customer satisfaction we have issued a $75.00 gift card to use in our store. He should be receiving it within seven to fourteen business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

February 17, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his washer.I apologize for any inconvenience [redacted]...

experienced. Our records indicate that an exchange was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  Please see the attached email I received from HH Gregg.
Regards,
[redacted] [redacted]

July 14, 2016     [redacted]       Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]...

concerns about the delivery performance and installation pricing. I apologize for any inconvenience Mr. [redacted] experienced.   Due to the inconsistent nature of the information provided, and the further follow up work by Mr. [redacted] that was needed to complete installation of his refrigerator, we have reimbursed Mr. [redacted] the $80 he has requested.   The refund confirmation invoice can be referenced under order number [redacted]. Mr. [redacted] will see the credit post to his account in 3-5 business days.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

March 15, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that a refund was processed on 02/27/17 in the amount of $773.82. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret...

that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty issue.
We apologize for the issues Mrs. [redacted] experienced...

with her washer. Warrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs. [redacted] with a credit to reselect.
If the warranty is canceled Mrs. [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked date. Warrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it.
If Mrs. [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within 30 days.
Regards,
[redacted]