[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] Warranty issue We apologize for any inconvenience Ms [redacted] may have experienced Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms [redacted] stating that anything else was wrong with her dishwasherBecause the unit is only experiencing minor issues Ms [redacted] dishwasher does not qualify for a replacement We can issue a prorated refund back for the warranty; however Ms [redacted] will no longer have coverage on the unit if she experiences any issues in the futureAttached is a cancelation form We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 5, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the washerShe may have the option to request reimbursement for laundry expenses through WarrantechIf she has any questions, the administrator can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chairI was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace itI was told that if my furniture broke for any reason that it would be repairedIf it wasnt repairable they would replace itThis is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a saleThis is absolutely theft by businessThat would be like me as a consumer purchasing something on a credit card and not paying for itHH Gregg should replace or fix all my furniture, based on the orginal agreememt Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
April 5, 2016Revdex.comNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at ( [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
November 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the washer.I apologize for any inconvenience Ms*** [redacted] experienced with her request for repairWe are unable to authorize a return or an exchange for the washer.The service plan Ms [redacted] purchased is administered through WarrantechAs indicated in the Terms and Conditions for the service plan, rust is not coveredWe are unable to override the terms of the service planIf she has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They lie, bottom lineHHGregg is a bad companyPoor customer service Regards, [redacted]
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your follletter regarding [redacted] concerns about his financing.We regret his continued disappointmentWe are unable to expedite the change to his accountIt is our understanding that interest that accrued as a result of the shorter finance period should be waivedIf he has paid any of the accrued interest, the amount should be applied to the principalIf he has any questions about his account, Synchrony can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] Rener (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] rebuttal After speaking with FedEx regarding the claim, we have made the decision to issue Mr [redacted] a refundBecause the item was shipped out twice and lost, we feel as if issuing a refund would be the best solution at this timeWe ask that Mr [redacted] allows 3/business days for the funds to post back to the original form of payment We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experiencedGiven the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchangeAs indicated in our return policy, the return period is days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
May 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] *** experiencedWe regret that we are unable to authorize a replacementAccording to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administratorIt is our understanding that they are working with the servicer to resolve the issueIf he has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaintThe the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card The word "Promotional" was never used.Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation Regards, [redacted] ***
December 29, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has encounteredOur records indicate that her purchase is scheduled to be picked up on 12/30/She will receive a call the night before with her three hour windowOnce the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about the order.I am sorry for any inconvenience MsFalbo experiencedOur records indicate that a refund is being processedShe should receive it in the next daysWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] issues with TV We apologize for any inconvenience Mr [redacted] experienced The Samsung model “UN48J5200” is out of stock is a discontinued modelMr [redacted] did purchase a different model on 12/18/ We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI wish they honor the warranty stating "One time product REPLACEMENT...no service necessary....IN STORE EXCHANGE for...convenience." I usually do not purchase extended warranties but did so since I did not have to deal with an outside warranty company I have confidential information on my computer that I don't want someone else viewingPlease request they honor the warranty I purchase.Thank you Regards, [redacted]
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] s purchaseI apologize for any frustration [redacted] may have experienced.Due to our liquidation status, all sales are finalThis is communicated orally and in writing to all consumersI regret that we are unable to provide any further assistance for Mr [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Z.AN***Executive Team
September 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s claim of damage.We regret her continued disappointmentHer information was forwarded to a representative in our Incident Tracking departmentIf she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] purchase issues We apologize for the inconvenience and frustration [redacted] experiencedWe are unable to authorize use of the hhGregg card at the closing locationDue to the store liquidation all sales are final and the hhGregg card is not an accepted form of payment [redacted] does have the option of going into another location that is not closing in order to use the card and receive special financing; however the pricing will be differentIf [redacted] would like to speak more about this matter I did reach out and provide a contact number We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] Warranty issue We apologize for any inconvenience Ms [redacted] may have experienced Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms [redacted] stating that anything else was wrong with her dishwasherBecause the unit is only experiencing minor issues Ms [redacted] dishwasher does not qualify for a replacement We can issue a prorated refund back for the warranty; however Ms [redacted] will no longer have coverage on the unit if she experiences any issues in the futureAttached is a cancelation form We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 5, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the washerShe may have the option to request reimbursement for laundry expenses through WarrantechIf she has any questions, the administrator can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chairI was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace itI was told that if my furniture broke for any reason that it would be repairedIf it wasnt repairable they would replace itThis is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a saleThis is absolutely theft by businessThat would be like me as a consumer purchasing something on a credit card and not paying for itHH Gregg should replace or fix all my furniture, based on the orginal agreememt Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
April 5, 2016Revdex.comNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at ( [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
November 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the washer.I apologize for any inconvenience Ms*** [redacted] experienced with her request for repairWe are unable to authorize a return or an exchange for the washer.The service plan Ms [redacted] purchased is administered through WarrantechAs indicated in the Terms and Conditions for the service plan, rust is not coveredWe are unable to override the terms of the service planIf she has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They lie, bottom lineHHGregg is a bad companyPoor customer service Regards, [redacted]
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your follletter regarding [redacted] concerns about his financing.We regret his continued disappointmentWe are unable to expedite the change to his accountIt is our understanding that interest that accrued as a result of the shorter finance period should be waivedIf he has paid any of the accrued interest, the amount should be applied to the principalIf he has any questions about his account, Synchrony can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] Rener (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] rebuttal After speaking with FedEx regarding the claim, we have made the decision to issue Mr [redacted] a refundBecause the item was shipped out twice and lost, we feel as if issuing a refund would be the best solution at this timeWe ask that Mr [redacted] allows 3/business days for the funds to post back to the original form of payment We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experiencedGiven the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchangeAs indicated in our return policy, the return period is days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
May 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] *** experiencedWe regret that we are unable to authorize a replacementAccording to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administratorIt is our understanding that they are working with the servicer to resolve the issueIf he has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaintThe the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card The word "Promotional" was never used.Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation Regards, [redacted] ***
December 29, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has encounteredOur records indicate that her purchase is scheduled to be picked up on 12/30/She will receive a call the night before with her three hour windowOnce the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about the order.I am sorry for any inconvenience MsFalbo experiencedOur records indicate that a refund is being processedShe should receive it in the next daysWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] issues with TV We apologize for any inconvenience Mr [redacted] experienced The Samsung model “UN48J5200” is out of stock is a discontinued modelMr [redacted] did purchase a different model on 12/18/ We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI wish they honor the warranty stating "One time product REPLACEMENT...no service necessary....IN STORE EXCHANGE for...convenience." I usually do not purchase extended warranties but did so since I did not have to deal with an outside warranty company I have confidential information on my computer that I don't want someone else viewingPlease request they honor the warranty I purchase.Thank you Regards, [redacted]
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] s purchaseI apologize for any frustration [redacted] may have experienced.Due to our liquidation status, all sales are finalThis is communicated orally and in writing to all consumersI regret that we are unable to provide any further assistance for Mr [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Z.AN***Executive Team
September 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s claim of damage.We regret her continued disappointmentHer information was forwarded to a representative in our Incident Tracking departmentIf she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] purchase issues We apologize for the inconvenience and frustration [redacted] experiencedWe are unable to authorize use of the hhGregg card at the closing locationDue to the store liquidation all sales are final and the hhGregg card is not an accepted form of payment [redacted] does have the option of going into another location that is not closing in order to use the card and receive special financing; however the pricing will be differentIf [redacted] would like to speak more about this matter I did reach out and provide a contact number We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***