August 2, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : [redacted] Dear [redacted] :We have received your letter regarding [redacted] concerns regarding his in store experienceWe apologize for any misunderstandingHowever, we are unable to honor his requestOur store management may be able to work with him on pricing depending on the model he selects We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted] ***Executive Team
September 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about the furniture.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a returnA representative from our corporate office contacted her to offer assistance with scheduling serviceIf she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TMcN***Director, Service OperationsJTM/rlb
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the refrigeratorIf [redacted] has any questions, our Call Center can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
February 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ concern about his purchase.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to return the funds to the time frame it was purchased inMr [redacted] needs to file a dispute with his credit card company in order to receive the funds.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
November 1, [redacted] *** Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms***:We have received your letter regarding [redacted] ’ concern about his credit card account.We apologize for any inconvenience Mr [redacted] encounteredAs previously stated, we do not have any access to the credit card information due to security purposes [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
December 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’ concerns about the refrigerator.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was servicedIf the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Its still more run aroundI want HH Gregg to make good on this Regards, [redacted]
February 1, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience MsR [redacted] encounteredWe have contacted Warrantech on the customer’s behalf and they have advised that the claim has been closed due to no activity within daysShe must contact Warrantech at (877)456-for further assistance with her repair.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern:I would like to give you the list dates of events that lead up to 12/18/ They are as follows:11/26/2016, I purchased a TV from HHgregg, IncA Christmas for my momAfter the sale and discounts, I received the TV for $before taxes (15% discount off of $327.99)12/10/2016, I was notified by HHgregg, Incand told that they did not have the TV and to come and get my money back.12/12/2016, I contacted HHgregg, Inc corporate office and spoke to a Bob A [redacted] ( in the morning).12/12/2016, I was contacted (twice) by the store's manager Chante Ths is what was stated by the manager:First phone the store manager stated " you called the corporate office", I said yes The manager then stated that she had the TV I purchased on 11/26/ (Samsung UN48J5200) in the store and I could pick it up" The manager also stated "I went to another store to get the TV" I stated ok, I will pick it up on 12/13/ The manager called back a second time and stated, "I just want to point out the the TV you coming to get is not the TV you purchased on 11/26/2016, that it was a different model LG 49LHmodel" I stated "That not what you said in the first phone call" She stated "I acknowledge that and that why I called you back so it will not be any confusion" She stated "that this was an upgrade of the TV I purchase" She stated "you could compare the two TVs and let me know" I stated ok 12/13/2016, I called the corporate back a second time trying to resolve the issue and the fact they tried to offer me a lower brand TV Bob A [redacted] of corporate office stated "The TV you purchased on 11/26/was discontinued and the TV they offered me was an upgrade" I stated "the TV was not discontinue by Samsung" "In fact, you can go on Samsung website and purchase the TV I paid for at $on Samsung website" I also noted that on their website HHgregg, Inc, you are advertising that you do in fact have this TV in over of your stores" "Bob Alter claimed that wasn't true" I also stated that I called several of the stores and they physically checked and had the TV in their store brand new in the box".12/13/2016, I notified the store telling them I did not want the TV because it was not an upgrade of the TV I purchase The manager told me "we will contact you when we get the TV in the store" I stated "ok" 12/17/2016, I went to [redacted] ***, and they in fact had the TV I purchased on 11/26/2016, but would not price match because it was a black Friday sale price [redacted] also stated that the TV was not discontinued and they were getting more of them in.12/18/2016, I went back to HHgregg, Inc, to get an update on my TV and the manager stated "corporate office offered you the LG lhTV and will not give me any other TV and that I had to accept that TV" With only a week left before Christmas, I stated "I do not want that TV because it was not an upgrade" I stated to the manager "that HHgregg put me in a situation to accept a TV I didn't want"I stated I will let the Revdex.com resolve this matter"Facts:HHgregg, Inc, knows this is not an upgrade In fact, HHgregg, Inc., [redacted] ***, [redacted] , [redacted] will all tell you that LG TVs are lower brands compared to Samsung and Sony TVs.HHgregg, Inc as of 1/5/is still advertising that they have the Samsung TV I originally purchased on 11/26/in over of their stores on their website.In fact this is of those location that physically had the TV in the HHgregg store:HHgregg IncEWashington St.Indianapolis, IN 46229317-899-Samsung is still selling the TV I paid for on 11/26/on their website as of 1/5/ [redacted] ***, [redacted] , and [redacted] are still selling the TV I purchased on 11/26/as of 1/5/2017.I believe I am a victim of 'bait and switch' To get customers in the stores and then state they don't have the product they advertising, but something similar Not only did they have the product I purchased on 11/26/2016, but refused to give it to me.I felt I was put in a situation to take a product I didn't want, days before Christmas Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]No one has called me to resolve anything, ever! I am NOT happy with the furniture or the way I have been treated through out this whole process.I want them to come get the furniture and refund credit my account Regards, [redacted] ***
July 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about his refrigeratorWe regret his continued disappointmentHowever, our representatives are not authorized to override decisions regarding repair coverage If Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
July 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchaseMost appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchangeWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
October 5, 2016 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. ***: I have received your letter regarding Mr. [redacted] Customer service issue I have tried to contact Mr. [redacted] to get a better understanding of what he’s currently dealing with. He states that the appliances were not delivered, but also requesting that the appliances are picked up for a full refund. We ask that Mr. [redacted] please return the call in order to assist him better. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E [redacted] Executive Team
March 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concern about his television.I apologize for any inconvenience Mr [redacted] encounteredAs previously stated, we are unable to authorize a return/refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There seems to be a lot of communication issues with HHGregRegardless of when the purchase was made HHGregg sold me incompatible productsThat is negligenceI purchased the products together not separatelyI depended on their staff to know what they were talking aboutTheir staff misrepresented these products in order to make a sale Not exactly years ago and, my receipts to prove it, today I am out of money I didn't have to spend with incompatible productsIt's HHGregg's responsibility to make it right [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meIt took me cancelling the order before a reply was sent out by HHGREGG Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH GregYes, the TV was working when my wife purchased itHowever, we did not immediately take possession of the TV; it was picked later that afternoonThe TV was still on the wall when it was purchasedBetween the time it was purchased and picked up, it had been removed from the wall and wrapped upThe TV was not plugged in to show it was in good condition when I arrived to pick it upIn good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurredHow do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watchIf they cannot verify, why are they putting the sole responsibility on us? Regards, [redacted] ***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the rebuttal made by Mr [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her order.I apologize for any frustration Ms [redacted] experiencedWe are strongly committed to providing the best in sales and service and we fell short of our goal in this instanceOur records indicate that the refrigerator was deliveredWe appreciate having the opportunity to respond to the complaintSincerely,Diane M***Communications ManagerDM/rlb
January 25, 2017 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. ***: I have received your letter regarding [redacted] current issue. I do apologize for the issues Ms. [redacted] experienced. The $100.00 credit was offered off the laptop that was back ordered, however Ms. [redacted] returned that laptop therefore the credit was not issued, and instead she received a full refund which went back to the original form of payment 01/03/17. Unfortunately there is nothing else that can be done at this time. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E***
August 2, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : [redacted] Dear [redacted] :We have received your letter regarding [redacted] concerns regarding his in store experienceWe apologize for any misunderstandingHowever, we are unable to honor his requestOur store management may be able to work with him on pricing depending on the model he selects We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted] ***Executive Team
September 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about the furniture.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a returnA representative from our corporate office contacted her to offer assistance with scheduling serviceIf she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TMcN***Director, Service OperationsJTM/rlb
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the refrigeratorIf [redacted] has any questions, our Call Center can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
February 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ concern about his purchase.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to return the funds to the time frame it was purchased inMr [redacted] needs to file a dispute with his credit card company in order to receive the funds.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
November 1, [redacted] *** Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms***:We have received your letter regarding [redacted] ’ concern about his credit card account.We apologize for any inconvenience Mr [redacted] encounteredAs previously stated, we do not have any access to the credit card information due to security purposes [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
December 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’ concerns about the refrigerator.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was servicedIf the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Its still more run aroundI want HH Gregg to make good on this Regards, [redacted]
February 1, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience MsR [redacted] encounteredWe have contacted Warrantech on the customer’s behalf and they have advised that the claim has been closed due to no activity within daysShe must contact Warrantech at (877)456-for further assistance with her repair.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern:I would like to give you the list dates of events that lead up to 12/18/ They are as follows:11/26/2016, I purchased a TV from HHgregg, IncA Christmas for my momAfter the sale and discounts, I received the TV for $before taxes (15% discount off of $327.99)12/10/2016, I was notified by HHgregg, Incand told that they did not have the TV and to come and get my money back.12/12/2016, I contacted HHgregg, Inc corporate office and spoke to a Bob A [redacted] ( in the morning).12/12/2016, I was contacted (twice) by the store's manager Chante Ths is what was stated by the manager:First phone the store manager stated " you called the corporate office", I said yes The manager then stated that she had the TV I purchased on 11/26/ (Samsung UN48J5200) in the store and I could pick it up" The manager also stated "I went to another store to get the TV" I stated ok, I will pick it up on 12/13/ The manager called back a second time and stated, "I just want to point out the the TV you coming to get is not the TV you purchased on 11/26/2016, that it was a different model LG 49LHmodel" I stated "That not what you said in the first phone call" She stated "I acknowledge that and that why I called you back so it will not be any confusion" She stated "that this was an upgrade of the TV I purchase" She stated "you could compare the two TVs and let me know" I stated ok 12/13/2016, I called the corporate back a second time trying to resolve the issue and the fact they tried to offer me a lower brand TV Bob A [redacted] of corporate office stated "The TV you purchased on 11/26/was discontinued and the TV they offered me was an upgrade" I stated "the TV was not discontinue by Samsung" "In fact, you can go on Samsung website and purchase the TV I paid for at $on Samsung website" I also noted that on their website HHgregg, Inc, you are advertising that you do in fact have this TV in over of your stores" "Bob Alter claimed that wasn't true" I also stated that I called several of the stores and they physically checked and had the TV in their store brand new in the box".12/13/2016, I notified the store telling them I did not want the TV because it was not an upgrade of the TV I purchase The manager told me "we will contact you when we get the TV in the store" I stated "ok" 12/17/2016, I went to [redacted] ***, and they in fact had the TV I purchased on 11/26/2016, but would not price match because it was a black Friday sale price [redacted] also stated that the TV was not discontinued and they were getting more of them in.12/18/2016, I went back to HHgregg, Inc, to get an update on my TV and the manager stated "corporate office offered you the LG lhTV and will not give me any other TV and that I had to accept that TV" With only a week left before Christmas, I stated "I do not want that TV because it was not an upgrade" I stated to the manager "that HHgregg put me in a situation to accept a TV I didn't want"I stated I will let the Revdex.com resolve this matter"Facts:HHgregg, Inc, knows this is not an upgrade In fact, HHgregg, Inc., [redacted] ***, [redacted] , [redacted] will all tell you that LG TVs are lower brands compared to Samsung and Sony TVs.HHgregg, Inc as of 1/5/is still advertising that they have the Samsung TV I originally purchased on 11/26/in over of their stores on their website.In fact this is of those location that physically had the TV in the HHgregg store:HHgregg IncEWashington St.Indianapolis, IN 46229317-899-Samsung is still selling the TV I paid for on 11/26/on their website as of 1/5/ [redacted] ***, [redacted] , and [redacted] are still selling the TV I purchased on 11/26/as of 1/5/2017.I believe I am a victim of 'bait and switch' To get customers in the stores and then state they don't have the product they advertising, but something similar Not only did they have the product I purchased on 11/26/2016, but refused to give it to me.I felt I was put in a situation to take a product I didn't want, days before Christmas Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]No one has called me to resolve anything, ever! I am NOT happy with the furniture or the way I have been treated through out this whole process.I want them to come get the furniture and refund credit my account Regards, [redacted] ***
July 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about his refrigeratorWe regret his continued disappointmentHowever, our representatives are not authorized to override decisions regarding repair coverage If Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
July 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchaseMost appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchangeWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
October 5, 2016 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. ***: I have received your letter regarding Mr. [redacted] Customer service issue I have tried to contact Mr. [redacted] to get a better understanding of what he’s currently dealing with. He states that the appliances were not delivered, but also requesting that the appliances are picked up for a full refund. We ask that Mr. [redacted] please return the call in order to assist him better. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E [redacted] Executive Team
March 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concern about his television.I apologize for any inconvenience Mr [redacted] encounteredAs previously stated, we are unable to authorize a return/refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There seems to be a lot of communication issues with HHGregRegardless of when the purchase was made HHGregg sold me incompatible productsThat is negligenceI purchased the products together not separatelyI depended on their staff to know what they were talking aboutTheir staff misrepresented these products in order to make a sale Not exactly years ago and, my receipts to prove it, today I am out of money I didn't have to spend with incompatible productsIt's HHGregg's responsibility to make it right [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meIt took me cancelling the order before a reply was sent out by HHGREGG Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH GregYes, the TV was working when my wife purchased itHowever, we did not immediately take possession of the TV; it was picked later that afternoonThe TV was still on the wall when it was purchasedBetween the time it was purchased and picked up, it had been removed from the wall and wrapped upThe TV was not plugged in to show it was in good condition when I arrived to pick it upIn good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurredHow do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watchIf they cannot verify, why are they putting the sole responsibility on us? Regards, [redacted] ***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the rebuttal made by Mr [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her order.I apologize for any frustration Ms [redacted] experiencedWe are strongly committed to providing the best in sales and service and we fell short of our goal in this instanceOur records indicate that the refrigerator was deliveredWe appreciate having the opportunity to respond to the complaintSincerely,Diane M***Communications ManagerDM/rlb
January 25, 2017 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. ***: I have received your letter regarding [redacted] current issue. I do apologize for the issues Ms. [redacted] experienced. The $100.00 credit was offered off the laptop that was back ordered, however Ms. [redacted] returned that laptop therefore the credit was not issued, and instead she received a full refund which went back to the original form of payment 01/03/17. Unfortunately there is nothing else that can be done at this time. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E***