August 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the rebate.I apologize for any inconvenience Mr [redacted] experienced We regret that we are unable to honor his requestThe rebate offer was not valid for purchases at our storeWe found no record of a similar rebate that was offered through our storesWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] *** experiencedAs indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not coveredWe regret that we are unable to override the terms of the service planIf [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
April 24, 2017 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. ***:I have received your letter regarding [redacted] ***’s concerns about the return and the service plan.I apologize for any frustration Mr. [redacted] experienced.... I have attached a service plan cancellation request form. The original purchaser of the service plan would need to fill out the form and mail it to the address listed at the bottom of the form for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive TeamEnclosure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/two days after purchasing the washer and dryerAlso attached is phone records of calling the corporate office on 9/16/If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matterThe manager informed me that there was a 20% restocking fee if we wished to return the washer and dryerLater when talking to the corporate office we were informed that that was not true that it was only a 15% stocking feeThe manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking feesBetween the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return themHe never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return themI than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/The washer is still not fixed do to having to order partsThe general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it outSo I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me thatSo once again I had been lied to about this matterI than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thingHe did apologize and than tell me that there was nothing else he could doThis is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my houseI have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five
November 7, 2016 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. ***: I have received your letter regarding [redacted] warranty issue. We apologize for the inconvenience [redacted] is... experiencing. Warrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issue. The part(s) have been ordered through the manufacture, and once available Ms. [redacted] will be notified with a repair date. Our vendor relations department has stepped in as well to assist in getting this repair or exchange expedited. Warrantech does offer reimbursement for laundry expensive. We urge Ms. [redacted] to contact warrantech in order to receive that credit. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E [redacted] Customer Relations Department
October 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding the store credit [redacted] was offered for the replacement of the television.I apologize for any inconvenience Ms [redacted] experiencedA representative from the store is calling her to address her concernsIf she has any questions, the store can be reached at (770) 432-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They have offered no solution, only apologiesThis is and was a clear case of advertising to which they took my money but did not deliver on goods as specified It appears that HH Gregg has no intention of making anything right on this complaint, so I shall seek higher counsel and speak with the States Attorney General concerning the Advertising charges Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s washer and dryer concern.I apologize for any inconvenience Ms [redacted] may have experiencedAt this time, we have no further information to provide beyond our original response to the complaintWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty companyNow before we can completely use the refrigerator we have to now wait until Wednesday the of June for a technician to diagnose the problem againI certainly don't accept hhgregg's standard responseThe only response we will accept is a new refrigerator response I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution Regards, Ann GiancolaRevdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty companyNow before we can completely use the refrigerator we have to now wait until Wednesday the of June for a technician to diagnose the problem againI certainly don't accept hhgregg's standard responseThe only response we will accept is a new refrigerator response.I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]
I have received your letter regarding [redacted] concerns about his refrigerator.I am sorry for any frustration Mr [redacted] is experiencingOur representative contacted the service plan administrator and was informed that they offered reimbursement for the parts and labor for a compressor repairIt is my understanding that they attempted to contact himIf he has any questions, Assurant can be reached at ( [redacted] We appreciate having the opportunity to answer the complaintSincerely, James [redacted]
November 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’ concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the door was replacedIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
January 13, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience the [redacted] may have experiencedBased on the additional information sent over by Mr [redacted] and upon further investigation we are authorizing an exchange on the washerIn order to process that exchange we are requesting that Mror Mrs [redacted] returns the call as soon as possible We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the washerA representative should contact her in the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 19, 2017 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] ***’s concerns about her refrigerator.We regret her continued disappointment. Our records indicate that a delivery service call is scheduled for 1/21. If she has any questions or needs to reschedule, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team
Revdex.com: No refund has been processed or given per paypal or my banking institution I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
January 24, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has encounteredWe have processed a returnThe pick up for the mattress and base are scheduled for 01/28/She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
March 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concern about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedThere is a day return policy; after days there are no returns or exchangesThe unit did have a one-year manufacturer warranty however, it expired in If the unit is in need of repairs, Samsung can be reached at (800) 726-for further assistanceHowever, she would be responsible for any service fee.We appreciate having the opportunity to answer the complaintSincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issue We apologize for the inconvenience and frustration Mr [redacted] experiencedI did try and reach out to Mr [redacted] , and a message was left to return call if need beUnfortunately Mr [redacted] does not qualify for a refund, however me does have the option to reselect or receive an in store creditIf Mr [redacted] decides to reselect at the Buckhead location after 03/03/all sales are final, no refund, exchange, or credit We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for the reply, but I am not satisfied with your decisionI was sold this 5-year extended warranty as your "in-house" warranty and was told that if anything happens to our stove, hhgregg would cover it and take care of itAgain, the crack on the glass was not due to any physical damage, but rather while we were cooking dinner on this stoveI feel that hhgregg should take accountability for the product they sold and refund our money for the stove Regards, [redacted] ***
August 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the rebate.I apologize for any inconvenience Mr [redacted] experienced We regret that we are unable to honor his requestThe rebate offer was not valid for purchases at our storeWe found no record of a similar rebate that was offered through our storesWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] *** experiencedAs indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not coveredWe regret that we are unable to override the terms of the service planIf [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
April 24, 2017 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. ***:I have received your letter regarding [redacted] ***’s concerns about the return and the service plan.I apologize for any frustration Mr. [redacted] experienced.... I have attached a service plan cancellation request form. The original purchaser of the service plan would need to fill out the form and mail it to the address listed at the bottom of the form for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive TeamEnclosure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/two days after purchasing the washer and dryerAlso attached is phone records of calling the corporate office on 9/16/If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matterThe manager informed me that there was a 20% restocking fee if we wished to return the washer and dryerLater when talking to the corporate office we were informed that that was not true that it was only a 15% stocking feeThe manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking feesBetween the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return themHe never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return themI than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/The washer is still not fixed do to having to order partsThe general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it outSo I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me thatSo once again I had been lied to about this matterI than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thingHe did apologize and than tell me that there was nothing else he could doThis is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my houseI have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five
November 7, 2016 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. ***: I have received your letter regarding [redacted] warranty issue. We apologize for the inconvenience [redacted] is... experiencing. Warrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issue. The part(s) have been ordered through the manufacture, and once available Ms. [redacted] will be notified with a repair date. Our vendor relations department has stepped in as well to assist in getting this repair or exchange expedited. Warrantech does offer reimbursement for laundry expensive. We urge Ms. [redacted] to contact warrantech in order to receive that credit. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E [redacted] Customer Relations Department
October 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding the store credit [redacted] was offered for the replacement of the television.I apologize for any inconvenience Ms [redacted] experiencedA representative from the store is calling her to address her concernsIf she has any questions, the store can be reached at (770) 432-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They have offered no solution, only apologiesThis is and was a clear case of advertising to which they took my money but did not deliver on goods as specified It appears that HH Gregg has no intention of making anything right on this complaint, so I shall seek higher counsel and speak with the States Attorney General concerning the Advertising charges Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s washer and dryer concern.I apologize for any inconvenience Ms [redacted] may have experiencedAt this time, we have no further information to provide beyond our original response to the complaintWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty companyNow before we can completely use the refrigerator we have to now wait until Wednesday the of June for a technician to diagnose the problem againI certainly don't accept hhgregg's standard responseThe only response we will accept is a new refrigerator response I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution Regards, Ann GiancolaRevdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty companyNow before we can completely use the refrigerator we have to now wait until Wednesday the of June for a technician to diagnose the problem againI certainly don't accept hhgregg's standard responseThe only response we will accept is a new refrigerator response.I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]
I have received your letter regarding [redacted] concerns about his refrigerator.I am sorry for any frustration Mr [redacted] is experiencingOur representative contacted the service plan administrator and was informed that they offered reimbursement for the parts and labor for a compressor repairIt is my understanding that they attempted to contact himIf he has any questions, Assurant can be reached at ( [redacted] We appreciate having the opportunity to answer the complaintSincerely, James [redacted]
November 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’ concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the door was replacedIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
January 13, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience the [redacted] may have experiencedBased on the additional information sent over by Mr [redacted] and upon further investigation we are authorizing an exchange on the washerIn order to process that exchange we are requesting that Mror Mrs [redacted] returns the call as soon as possible We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the washerA representative should contact her in the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 19, 2017 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] ***’s concerns about her refrigerator.We regret her continued disappointment. Our records indicate that a delivery service call is scheduled for 1/21. If she has any questions or needs to reschedule, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team
Revdex.com: No refund has been processed or given per paypal or my banking institution I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
January 24, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has encounteredWe have processed a returnThe pick up for the mattress and base are scheduled for 01/28/She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
March 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concern about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedThere is a day return policy; after days there are no returns or exchangesThe unit did have a one-year manufacturer warranty however, it expired in If the unit is in need of repairs, Samsung can be reached at (800) 726-for further assistanceHowever, she would be responsible for any service fee.We appreciate having the opportunity to answer the complaintSincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issue We apologize for the inconvenience and frustration Mr [redacted] experiencedI did try and reach out to Mr [redacted] , and a message was left to return call if need beUnfortunately Mr [redacted] does not qualify for a refund, however me does have the option to reselect or receive an in store creditIf Mr [redacted] decides to reselect at the Buckhead location after 03/03/all sales are final, no refund, exchange, or credit We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for the reply, but I am not satisfied with your decisionI was sold this 5-year extended warranty as your "in-house" warranty and was told that if anything happens to our stove, hhgregg would cover it and take care of itAgain, the crack on the glass was not due to any physical damage, but rather while we were cooking dinner on this stoveI feel that hhgregg should take accountability for the product they sold and refund our money for the stove Regards, [redacted] ***