[redacted] returned item # [redacted] which was a Final Sale item Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange The cost of the final sale item [redacted] was $ [redacted] also returned item # [redacted] which was a returnable item [redacted] was for $ The total cost of these two items was $ [redacted] placed an exchange order (order # [redacted] ), in place of item # ***, for item # [redacted] which cost $ As a one time courtesy we will refund [redacted] the cost of the final sale item (***) for $and the $that she still had on her account as a merchandise credit from her exchange order She will receive a total credit of $back to her credit card Please allow 24-business hours for the credit to appear back on the credit card account Thanks
[redacted] sent in mail order # [redacted] on 08/04/ The order included two items [redacted] returned one item, # ***, which was $ We received the item back on 09/25/15; however the item was a Final Sale item Final sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange As a one time courtesy, we will refund $to [redacted] via a refund check
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Our restocking policy is listed in our catalogs and on our website. As a one time courtesy we refunded the additional $78.99 back to Ms. ***'s credit card.
Our return and exchange policy, as stated in our catalog and on our website, requires items to be returned in the same pristine condition as they were received [redacted] returned item # ***; however it had a stain on it As a one-time courtesy we will allow [redacted] to either receive a refund for $or we can send her the same dress in a smaller size We currently have both 1XL and XL sizes available Please let us know if you would like a refund or an exchange Thanks
The $11.99 shipping and handling charge is non-refundable. The customer is responsible for shipping and handling charges. The $2.99 Protection Plus is an optional service that is also non-refundable. As a one-time courtesy we will refund the customer $14.98.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As of today, I have not received my refund of $Please check into this, because on 8/5/the business responded that I would be getting a refundAlso please let me know how you will be refunding me; check or credit card.Thank you [redacted]
We will be happy to replace the two wigs that Ms [redacted] is referring to in her summary Please send them back and we will process an exchange Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have not received a refund from Specialty Commerce Corporation, address [redacted] ***, on a black dress I ordered from Especially Yours Please advised of the status.Thanks Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Good afternoon, below is the complaint that I did back on 06/20/This matter is still not resolvedToday 08/21/I called to try to order something's with the credit issued and was told that it was not on my account and I needed to talk to customer serviceI was transferred and the voice message said they was closed, that customer opened from 7am to pm eastern timeI called back the time was 11:am eastern time and was on hold until 12:pmI hung up for I felt that my issue was not getting resolvedNo one came back to the phoneI would like for this case to be reopened and there should be more compensation on funding me my money backI have never in my life time dealt with a company that has no customer service valuesThis complaint should go all the way up to the presidents of the companyThis to me was wasted time and energy all because I return something and they did not want to give me a credit to get other the merchandiseIn addition to my $I would like an additional $If I had to get an attorney involved this would be moreEspecially Yours is making a bad name for the self They have top stars name tied in with them on name being [redacted] and I'm sure if she get's word that this company is wanting to keep customers money and not given out good customer service I'm sure she would not want to be involved with this companyEspecially Yours just do the right thing and I will not ever deal with this company againPlease make sure that this get's to the company ownersBad customer service should not be involved in this companyRegards, [redacted]
We have voided the refund check for $and have refunded Ms***'s credit/debit card (referred to as checking account in customer's statement of the problem) in the amount of $ Please allow 48-business hours to see the $credit back to the credit/debit card account
Thanks
Ms*** placed her order (#***) on our website 02/09/16. The two items she returned, *** and ***, were final sale items. Final sale items, as stated in our policy listed on our website, cannot be returned for a refund or exchange. Final sale items that are
returned to Especially Yours, also stated in our policy, will be donated to charity. As a one time courtesy we will issue a refund for $
Ms*** sent in a mail order on 09/02/(order # ***) and returned it on 09/23/ The items were not received back in the same condition; however as a one-time courtesy Ms*** received a refund in the amount of $ The initial shipping cost as well as the optional
Smart Label that Ms*** used to return her items were not refunded as stated in our return policy An additional refund check in the amount of $was mailed to Ms*** on 03/29/(initial shipping & optional Smart Label)
Ms*** placed web order # *** on 07/12/ The two items that Ms*** sent back (T& T1857) were both advertised as final sale items on our website Final sale items, as stated in our return policy, cannot be returned for a refund or an exchange As a one-time
courtesy, we have issued Ms*** a merchandise credit in the amount of $(combined cost of items #T& #T1857)
The catalog that Ms*** ordered from was an exchange only catalog As a courtesy, we will refund Ms*** the $in place of the $merchandise credit that had already been issued Ms*** will receive her refund via refund checks Please allow 10-business days to receive the checks via the ***
Ms*** has placed two orders with Paula Young She placed order #*** on August 8, The item ($44.99) that was returned had been worn and had maon the back of the cap Ms*** also placed order #*** on October 19, The item(s) from this order
were not returned "The Wig Company" is not associated with Specialty Commerce
[redacted] returned item # [redacted] which was a Final Sale item Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange The cost of the final sale item [redacted] was $ [redacted] also returned item # [redacted] which was a returnable item [redacted] was for $ The total cost of these two items was $ [redacted] placed an exchange order (order # [redacted] ), in place of item # ***, for item # [redacted] which cost $ As a one time courtesy we will refund [redacted] the cost of the final sale item (***) for $and the $that she still had on her account as a merchandise credit from her exchange order She will receive a total credit of $back to her credit card Please allow 24-business hours for the credit to appear back on the credit card account Thanks
We received Ms [redacted] item back in poor condition As a one time courtesy, we issued her a refund check in the amount of $on 11/07/
[redacted] sent in mail order # [redacted] on 08/04/ The order included two items [redacted] returned one item, # ***, which was $ We received the item back on 09/25/15; however the item was a Final Sale item Final sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange As a one time courtesy, we will refund $to [redacted] via a refund check
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Our restocking policy is listed in our catalogs and on our website. As a one time courtesy we refunded the additional $78.99 back to Ms. ***'s credit card.
Our return and exchange policy, as stated in our catalog and on our website, requires items to be returned in the same pristine condition as they were received [redacted] returned item # ***; however it had a stain on it As a one-time courtesy we will allow [redacted] to either receive a refund for $or we can send her the same dress in a smaller size We currently have both 1XL and XL sizes available Please let us know if you would like a refund or an exchange Thanks
The $11.99 shipping and handling charge is non-refundable. The customer is responsible for shipping and handling charges. The $2.99 Protection Plus is an optional service that is also non-refundable. As a one-time courtesy we will refund the customer $14.98.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As of today, I have not received my refund of $Please check into this, because on 8/5/the business responded that I would be getting a refundAlso please let me know how you will be refunding me; check or credit card.Thank you [redacted]
We will be happy to replace the two wigs that Ms [redacted] is referring to in her summary Please send them back and we will process an exchange Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have not received a refund from Specialty Commerce Corporation, address [redacted] ***, on a black dress I ordered from Especially Yours Please advised of the status.Thanks Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Good afternoon, below is the complaint that I did back on 06/20/This matter is still not resolvedToday 08/21/I called to try to order something's with the credit issued and was told that it was not on my account and I needed to talk to customer serviceI was transferred and the voice message said they was closed, that customer opened from 7am to pm eastern timeI called back the time was 11:am eastern time and was on hold until 12:pmI hung up for I felt that my issue was not getting resolvedNo one came back to the phoneI would like for this case to be reopened and there should be more compensation on funding me my money backI have never in my life time dealt with a company that has no customer service valuesThis complaint should go all the way up to the presidents of the companyThis to me was wasted time and energy all because I return something and they did not want to give me a credit to get other the merchandiseIn addition to my $I would like an additional $If I had to get an attorney involved this would be moreEspecially Yours is making a bad name for the self They have top stars name tied in with them on name being [redacted] and I'm sure if she get's word that this company is wanting to keep customers money and not given out good customer service I'm sure she would not want to be involved with this companyEspecially Yours just do the right thing and I will not ever deal with this company againPlease make sure that this get's to the company ownersBad customer service should not be involved in this companyRegards, [redacted]
We have voided the refund check for $and have refunded Ms***'s credit/debit card (referred to as checking account in customer's statement of the problem) in the amount of $ Please allow 48-business hours to see the $credit back to the credit/debit card account
Thanks
Ms*** placed her order (#***) on our website 02/09/16. The two items she returned, *** and ***, were final sale items. Final sale items, as stated in our policy listed on our website, cannot be returned for a refund or exchange. Final sale items that are
returned to Especially Yours, also stated in our policy, will be donated to charity. As a one time courtesy we will issue a refund for $
Ms*** sent in a mail order on 09/02/(order # ***) and returned it on 09/23/ The items were not received back in the same condition; however as a one-time courtesy Ms*** received a refund in the amount of $ The initial shipping cost as well as the optional
Smart Label that Ms*** used to return her items were not refunded as stated in our return policy An additional refund check in the amount of $was mailed to Ms*** on 03/29/(initial shipping & optional Smart Label)
We apologize for the issue Ms*** experienced returning her item. We spoke to Ms*** on March 31, and issued her a credit of $
Ms*** placed web order # *** on 07/12/ The two items that Ms*** sent back (T& T1857) were both advertised as final sale items on our website Final sale items, as stated in our return policy, cannot be returned for a refund or an exchange As a one-time
courtesy, we have issued Ms*** a merchandise credit in the amount of $(combined cost of items #T& #T1857)
The catalog that Ms*** ordered from was an exchange only catalog As a courtesy, we will refund Ms*** the $in place of the $merchandise credit that had already been issued Ms*** will receive her refund via refund checks Please allow 10-business days to receive the checks via the ***
Ms*** has placed two orders with Paula Young She placed order #*** on August 8, The item ($44.99) that was returned had been worn and had maon the back of the cap Ms*** also placed order #*** on October 19, The item(s) from this order
were not returned "The Wig Company" is not associated with Specialty Commerce
*** *** was mailed a new refund check on 10/14/in the amount of $ Please allow 10-business days to receive the check Thanks