Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
II gave a different card with a different ending number . its obvious they didn't listen to the phone call I made.I am done with this company and all of their other companies I am going to close all five accounts under the company name of colony.I amAAlso going to remove my email address on all accounts. I don't want any further contact re this matter with this company. I am done!!!!!!!!!!!!!!!!!!!!!!
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/20/2016 for the Opposites Attract Suit. We are sorry we disappointed you.
Firstly, we apologize that we were unable to obtain additional stock of the suit to satisfy our customers.
In...
the efforts to assist with the adjustments requested, errors occurred. It was a system error that billed your card for $109.99. This information has been forwarded to the proper department for their review, which in turn was credited in full 9/28/2016. While completing the investigation it was noted you also made payment for the suit in the amount of $93.49 (109.99- 16.50 discount = 93.49) received 4/18/2016. We have issued a request for the refund check to be sent within the next seven to fourteen days.
We have built our success with satisfied customers, and regret any inconvenience we may have caused. We hope you’ll allow us another opportunity to serve you better in the future. Sincerely, Monroe & Main
On July 7, 2016 Seventh Avenue received an internet order and request for extension of credit in the name of [redacted]. The order was identified as potentially fraudulent upon receipt and the request for credit was not processed. Instead, a notice was mailed to Mr. [redacted]’s attention, at the...
billing address on the order, indicating that credit would not be extended and the order would not be shipped without advance payment in full. Mr. [redacted] has indicated he did not place the order, so no further action is required.
Please note that Seventh Avenue did not request or review a copy of Mr. [redacted]’s consumer credit report, did not open a credit account in his name, and did not report any information regarding this transaction to a consumer reporting agency.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 8/8/2016 via internet. We are sorry for any confusion regarding your account balance.
We promptly credited your account 8/24/2016 for the Asymmetrical Top upon the receipt of your return. ...
Shipping and processing is not automatically credited which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. Our guarantee is located online under Customer Service or on the order blank in the center of the catalog and states: “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account, or issue a replacement.” Additionally, the top was returned using the Smart Label return option at a cost of $7.95 to be applied to your account when returned. This information is clearly labeled prior to the removal for return and is a much appreciated customer convenience.
We are sorry to have disappointed a first time customer and have as a courtesy, credited the original shipping and processing, the Smart Label return option, as well as finance charges and late fee. Please allow twenty four to seventy two hours for your account to reflect a zero balance. We apologize for any inconvenience or disappointment, but appreciate the opportunity to explain. Sincerely, Monroe & Main
The order received in Ms. [redacted]'s name was placed via the internet. The order includes two addresses: a ship to address and a billing address. Both addresses are Ms. [redacted]'s. It should be noted that this information is received directly from the consumer and is not edited or altered by a...
representative of Seventh Avenue. Seventh Avenue's records indicate Mr. [redacted] called on January 26, 2017:
FATHER CLLD IN: ALLEN [redacted] 94520 (ACCT # xxxxxxxxx) HE PLACED THIS ORDER ONLINE TO BE SENT TO HIS DAUGHTER HE ACCIDENTALLY PUT HER NAME ADR FOR THE BILLING AND HE WANTED IT ON HIS ACCOUNT.
Seventh Avenue will contact Mr. [redacted] at the telephone number listed on his account to verify the above. If Mr. [redacted] confirms the information Seventh Avenue will transfer the order total to his account and close the account opened in Ms. [redacted]'s name.
Ginny's has an account that shares the same first and last name as Mr. [redacted]. However, the suffix is different and the billing address and phone number do not match. Ginny's believes it has included sufficient information, including a social security number, to the consumer reporting agency to...
accurately identify the owner of the account. If information regarding this account appears on Mr. [redacted]'s consumer credit report he will need to dispute that information with the credit reporting agency that compiled and published the report. If Mr. [redacted] believes someone used his personally identifying information to open the account without his knowledge or consent he will need to complete and submit an identity theft affidavit. Mr. [redacted] can contact Ginny's credit department at 800-290-9514 to request an affidavit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]
We apologize for any inconvenience, we will be listening to the recordings of the agents Ms. [redacted] spoke with and passing any pertinent information on to their direct supervisors.
Seventh Avenue will not, and cannot, discuss Ms. [redacted] account with a third party. More importantly, if Ms. [redacted] allowed someone to use her account to make a purchase she remains responsible for payment of the account. Seventh Avenue's records reflect three payments received since the...
account was opened in September of 2014. If Ms. [redacted] has documentation of additional payments (front and back of the payment, showing the date the payment was deposited), Seventh Avenue will make any and all necessary adjustments to the account balance. Seventh Avenue has placed the account on hold for 30 days pending receipt of documentation from Ms. [redacted].
The terms and conditions of Ms. [redacted] account state "You agree to give us permission to access your credit report in connection with any transaction, or extension of credit, and on an on-going basis, for the purpose of reviewing your Account, adjusting the credit line on your Account, taking...
collection action on your Account or for any other legitimate purposes associated with your Account."
Ms. [redacted] was delinquent on an account with an affiliate of Seventh Avenue, which caused additional scrutiny when she placed an order. Seventh Avenue had a permissible purpose for requesting the consumer credit report and had informed Ms. [redacted] of the possibility of such a request when she opened her account.
We received correspondence from the Revdex.com
regarding order #[redacted], which was received via mail on 2/3/2015.
Please accept our sincere apology for any disappointment you encountered with
our company for your order for the Dance Shoes.
Upon...
reviewing your order we discovered that your shipping
preference was keyed incorrectly and, as a result, an expedited shipping charge
was added to your order. We have forwarded this information to the proper
department for their review. Additionally, the representative will be notified
and additional training will be provided.
Please accept our apology for this error.
We wish you had notified us sooner of your concerns so that
we could have corrected this issue before your credit account became past due.
Failure to pay your account as agreed resulted in the assessment of finance
charges and attempts to contact you regarding your delinquent account. We
regret any inconvenience you may have experienced as a result of these calls.
However, we believe the calls were within the requirements of all applicable
laws.
In the interest of resolving this complaint we have credited
your account to remove all shipping and processing charges. We have also
adjusted the account to remove all assessed finance charges. The result of
these adjustments will be a credit balance of $10.05 (Merchandise cost of
$69.95 - $80 in total payments). The balance will be refunded to you within the
next seven to 21 days.
Seventh Avenue has transferred the balance of account number ending in [redacted] to the account ending in [redacted] and has credited account number ending in [redacted] to a zero balance. A summary of account activity on each account will be mailed to Ms. [redacted] attention, along with...
print outs of the various orders on each account. Ms. [redacted] now has only one active Seventh Avenue account. Seventh Avenue regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter.
Seventh Avenue received an internet order in Ms. W[redacted] name on December 6, 2016 that included her name, home address and her social security number. The merchandise ordered was scheduled to be shipped to the home address on the order, which matched the home address on the consumer credit...
report. After Ms. W[redacted] contacted Seventh Avenue and indicated she did not place the order, Seventh Avenue was able to cancel the delivery of the merchandise. Contrary to her assertion, Ms. W[redacted] has not been billed for payment of the order she did not receive.
Seventh Avenue's records indicate one of the two items Mr. [redacted] ordered was not shipped and that his account was credited for the unshipped merchandise. The other item was shipped and Mr. [redacted] was billed for the purchase. Monthly billing statements were mailed to Mr. [redacted] from March through...
December of 2012. Additional attempts to contact Mr. [redacted] were made by telephone, all without success. Nonetheless, due to the small balance involved and the age of the order, Seventh Avenue has elected to request deletion of the account information from Mr. [redacted]'s consumer credit file. This change may take 30-60 days to appear on a consumer credit report.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like you to contact the collection agency by phone or email to verity the account has been paid and update the credit report.
Regards,
[redacted]
Seventh Avenue offers its apologies to Ms. [redacted] for any misunderstanding. The previous response simply stated that the record indicated an identity theft affidavit had been sent to her attention, but did not indicate a second one would be sent. A second affidavit will be sent to [redacted]
Seventh Avenue regrets the need for the policy that delayed the shipment of her order, however past experience has indicated a significant risk of fraud when a payment instrument meets certain criteria. Ms. [redacted] check was held for payment verification based on those parameters. It should be noted, however, that Ms. [redacted] declined an offer to expedite the release of her order by joining Seventh Avenue in contacting her bank directly to verify the payment.
Again, Seventh Avenue offers its apologies to Ms. [redacted] for this issue.
Ms. [redacted] opened her Ginny's account in December of 2007. The account remained open and active until 2011, when Ms. [redacted] stopped making payments. The account was charged off as a loss in August of 2011 and was referred to a collection agency. Ms. [redacted] made numerous small...
payments on the account and finally paid the balance in full on February 19, 2014. The status of [redacted]' account was updated to indicate the account had been paid in full, and the balance due was reduced to zero. The current status of the account is a Paid Charge-off. It is Ginny's position that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of the account and that their is no basis for altering or deleting the account information.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed via phone on 5/13/2015. We are sorry you were disappointed with the Kyra Wig.
Our guarantee is listed on the order blank in the center of the catalog, or online under Customer...
Service/Help and states, “If any item*, for any reason, does not meet your expectations, just return it to us within 60 days. We’ll gladly refund your merchandise amount, credit your account, or send a replacement (if available). Your complete satisfaction is guaranteed! *Choosing a wig is a personal beauty investment and in our pledge to keep all of our customers’ comfort and hygiene in mind, we do not accept any returns for wigs. We want to make sure that your shopping experience is a pleasant one and that you will be happy and confident in the knowledge that when you purchase a wig with us, you know you will be getting the high quality of a never-before-worn wig you can enjoy for years to come.”
This information is shared when the order is placed. Our records show we have already issued a one time courtesy credit of $64.95 on 6/4/2015 for the wig, in disregard for the return policy. The wig was returned using the Smart Label option at a cost of $7.95 to be applied to your account when returned. This is clearly stated on the label prior to removal for shipment.
We have, as an additional courtesy, issued credit for the original shipping and processing and the Smart Label charges. Your account will reflect a zero balance within the next twenty four to forty eight hours. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Midnight Velvet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
II gave a different card with a different ending number . its obvious they didn't listen to the phone call I made.I am done with this company and all of their other companies I am going to close all five accounts under the company name of colony.I amAAlso going to remove my email address on all accounts. I don't want any further contact re this matter with this company. I am done!!!!!!!!!!!!!!!!!!!!!!
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/20/2016 for the Opposites Attract Suit. We are sorry we disappointed you.
Firstly, we apologize that we were unable to obtain additional stock of the suit to satisfy our customers.
In...
the efforts to assist with the adjustments requested, errors occurred. It was a system error that billed your card for $109.99. This information has been forwarded to the proper department for their review, which in turn was credited in full 9/28/2016. While completing the investigation it was noted you also made payment for the suit in the amount of $93.49 (109.99- 16.50 discount = 93.49) received 4/18/2016. We have issued a request for the refund check to be sent within the next seven to fourteen days.
We have built our success with satisfied customers, and regret any inconvenience we may have caused. We hope you’ll allow us another opportunity to serve you better in the future. Sincerely, Monroe & Main
On July 7, 2016 Seventh Avenue received an internet order and request for extension of credit in the name of [redacted]. The order was identified as potentially fraudulent upon receipt and the request for credit was not processed. Instead, a notice was mailed to Mr. [redacted]’s attention, at the...
billing address on the order, indicating that credit would not be extended and the order would not be shipped without advance payment in full. Mr. [redacted] has indicated he did not place the order, so no further action is required.
Please note that Seventh Avenue did not request or review a copy of Mr. [redacted]’s consumer credit report, did not open a credit account in his name, and did not report any information regarding this transaction to a consumer reporting agency.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 8/8/2016 via internet. We are sorry for any confusion regarding your account balance.
We promptly credited your account 8/24/2016 for the Asymmetrical Top upon the receipt of your return. ...
Shipping and processing is not automatically credited which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. Our guarantee is located online under Customer Service or on the order blank in the center of the catalog and states: “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account, or issue a replacement.” Additionally, the top was returned using the Smart Label return option at a cost of $7.95 to be applied to your account when returned. This information is clearly labeled prior to the removal for return and is a much appreciated customer convenience.
We are sorry to have disappointed a first time customer and have as a courtesy, credited the original shipping and processing, the Smart Label return option, as well as finance charges and late fee. Please allow twenty four to seventy two hours for your account to reflect a zero balance. We apologize for any inconvenience or disappointment, but appreciate the opportunity to explain. Sincerely, Monroe & Main
The order received in Ms. [redacted]'s name was placed via the internet. The order includes two addresses: a ship to address and a billing address. Both addresses are Ms. [redacted]'s. It should be noted that this information is received directly from the consumer and is not edited or altered by a...
representative of Seventh Avenue. Seventh Avenue's records indicate Mr. [redacted] called on January 26, 2017:
FATHER CLLD IN: ALLEN [redacted] 94520 (ACCT # xxxxxxxxx) HE PLACED THIS ORDER ONLINE TO BE SENT TO HIS DAUGHTER HE ACCIDENTALLY PUT HER NAME ADR FOR THE BILLING AND HE WANTED IT ON HIS ACCOUNT.
Seventh Avenue will contact Mr. [redacted] at the telephone number listed on his account to verify the above. If Mr. [redacted] confirms the information Seventh Avenue will transfer the order total to his account and close the account opened in Ms. [redacted]'s name.
Ginny's has an account that shares the same first and last name as Mr. [redacted]. However, the suffix is different and the billing address and phone number do not match. Ginny's believes it has included sufficient information, including a social security number, to the consumer reporting agency to...
accurately identify the owner of the account. If information regarding this account appears on Mr. [redacted]'s consumer credit report he will need to dispute that information with the credit reporting agency that compiled and published the report. If Mr. [redacted] believes someone used his personally identifying information to open the account without his knowledge or consent he will need to complete and submit an identity theft affidavit. Mr. [redacted] can contact Ginny's credit department at 800-290-9514 to request an affidavit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]
We apologize for any inconvenience, we will be listening to the recordings of the agents Ms. [redacted] spoke with and passing any pertinent information on to their direct supervisors.
Seventh Avenue will not, and cannot, discuss Ms. [redacted] account with a third party. More importantly, if Ms. [redacted] allowed someone to use her account to make a purchase she remains responsible for payment of the account. Seventh Avenue's records reflect three payments received since the...
account was opened in September of 2014. If Ms. [redacted] has documentation of additional payments (front and back of the payment, showing the date the payment was deposited), Seventh Avenue will make any and all necessary adjustments to the account balance. Seventh Avenue has placed the account on hold for 30 days pending receipt of documentation from Ms. [redacted].
The terms and conditions of Ms. [redacted] account state "You agree to give us permission to access your credit report in connection with any transaction, or extension of credit, and on an on-going basis, for the purpose of reviewing your Account, adjusting the credit line on your Account, taking...
collection action on your Account or for any other legitimate purposes associated with your Account."
Ms. [redacted] was delinquent on an account with an affiliate of Seventh Avenue, which caused additional scrutiny when she placed an order. Seventh Avenue had a permissible purpose for requesting the consumer credit report and had informed Ms. [redacted] of the possibility of such a request when she opened her account.
We received correspondence from the Revdex.com
regarding order #[redacted], which was received via mail on 2/3/2015.
Please accept our sincere apology for any disappointment you encountered with
our company for your order for the Dance Shoes.
Upon...
reviewing your order we discovered that your shipping
preference was keyed incorrectly and, as a result, an expedited shipping charge
was added to your order. We have forwarded this information to the proper
department for their review. Additionally, the representative will be notified
and additional training will be provided.
Please accept our apology for this error.
We wish you had notified us sooner of your concerns so that
we could have corrected this issue before your credit account became past due.
Failure to pay your account as agreed resulted in the assessment of finance
charges and attempts to contact you regarding your delinquent account. We
regret any inconvenience you may have experienced as a result of these calls.
However, we believe the calls were within the requirements of all applicable
laws.
In the interest of resolving this complaint we have credited
your account to remove all shipping and processing charges. We have also
adjusted the account to remove all assessed finance charges. The result of
these adjustments will be a credit balance of $10.05 (Merchandise cost of
$69.95 - $80 in total payments). The balance will be refunded to you within the
next seven to 21 days.
Seventh Avenue has transferred the balance of account number ending in [redacted] to the account ending in [redacted] and has credited account number ending in [redacted] to a zero balance. A summary of account activity on each account will be mailed to Ms. [redacted] attention, along with...
print outs of the various orders on each account. Ms. [redacted] now has only one active Seventh Avenue account. Seventh Avenue regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter.
Seventh Avenue received an internet order in Ms. W[redacted] name on December 6, 2016 that included her name, home address and her social security number. The merchandise ordered was scheduled to be shipped to the home address on the order, which matched the home address on the consumer credit...
report. After Ms. W[redacted] contacted Seventh Avenue and indicated she did not place the order, Seventh Avenue was able to cancel the delivery of the merchandise. Contrary to her assertion, Ms. W[redacted] has not been billed for payment of the order she did not receive.
Seventh Avenue's records indicate one of the two items Mr. [redacted] ordered was not shipped and that his account was credited for the unshipped merchandise. The other item was shipped and Mr. [redacted] was billed for the purchase. Monthly billing statements were mailed to Mr. [redacted] from March through...
December of 2012. Additional attempts to contact Mr. [redacted] were made by telephone, all without success. Nonetheless, due to the small balance involved and the age of the order, Seventh Avenue has elected to request deletion of the account information from Mr. [redacted]'s consumer credit file. This change may take 30-60 days to appear on a consumer credit report.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like you to contact the collection agency by phone or email to verity the account has been paid and update the credit report.
Regards,
[redacted]
Seventh Avenue offers its apologies to Ms. [redacted] for any misunderstanding. The previous response simply stated that the record indicated an identity theft affidavit had been sent to her attention, but did not indicate a second one would be sent. A second affidavit will be sent to [redacted]
Seventh Avenue regrets the need for the policy that delayed the shipment of her order, however past experience has indicated a significant risk of fraud when a payment instrument meets certain criteria. Ms. [redacted] check was held for payment verification based on those parameters. It should be noted, however, that Ms. [redacted] declined an offer to expedite the release of her order by joining Seventh Avenue in contacting her bank directly to verify the payment.
Again, Seventh Avenue offers its apologies to Ms. [redacted] for this issue.
Ms. [redacted] opened her Ginny's account in December of 2007. The account remained open and active until 2011, when Ms. [redacted] stopped making payments. The account was charged off as a loss in August of 2011 and was referred to a collection agency. Ms. [redacted] made numerous small...
payments on the account and finally paid the balance in full on February 19, 2014. The status of [redacted]' account was updated to indicate the account had been paid in full, and the balance due was reduced to zero. The current status of the account is a Paid Charge-off. It is Ginny's position that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of the account and that their is no basis for altering or deleting the account information.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed via phone on 5/13/2015. We are sorry you were disappointed with the Kyra Wig.
Our guarantee is listed on the order blank in the center of the catalog, or online under Customer...
Service/Help and states, “If any item*, for any reason, does not meet your expectations, just return it to us within 60 days. We’ll gladly refund your merchandise amount, credit your account, or send a replacement (if available). Your complete satisfaction is guaranteed! *Choosing a wig is a personal beauty investment and in our pledge to keep all of our customers’ comfort and hygiene in mind, we do not accept any returns for wigs. We want to make sure that your shopping experience is a pleasant one and that you will be happy and confident in the knowledge that when you purchase a wig with us, you know you will be getting the high quality of a never-before-worn wig you can enjoy for years to come.”
This information is shared when the order is placed. Our records show we have already issued a one time courtesy credit of $64.95 on 6/4/2015 for the wig, in disregard for the return policy. The wig was returned using the Smart Label option at a cost of $7.95 to be applied to your account when returned. This is clearly stated on the label prior to removal for shipment.
We have, as an additional courtesy, issued credit for the original shipping and processing and the Smart Label charges. Your account will reflect a zero balance within the next twenty four to forty eight hours. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Midnight Velvet