Mr. [redacted] received notice of the returned payments on his account in the form of his monthly billing statement. All activity for the billing period is listed on each statement, including all returned payments, late payment fees and/or returned payment fees.
Seventh Avenue assumes Mr. [redacted] also receives a monthly account statement from his bank. Presumably the returned payments, along with any resulting fees, would have appeared on the appropriate statement. Regardless, Mr. [redacted] no longer has the option of paying his account via ACH.
Ms. [redacted] account is currently linked to an affiliate account that was included in a bankruptcy filing in 2015. The bankruptcy is preventing the approval of any further purchases on Ms. [redacted] account. Seventh Avenue is working to correct this issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11989481, and find that this resolution is satisfactory to me.
Regards,
Thomas [redacted]
As stated in our guarantee, we will gladly make an adjustment for the merchandise amount for an item that has been returned to us because you changed your mind, it did not fit, or you did not like it. We received the tablet back and a credit for the merchandise amount of $199.99 was issued on...
12/29/17.
We would be happy to send an itemized statement that would reflect all purchases, return credits and finance charges if the customer would like.
Ms. [redacted]' account had the [redacted] as the billing address from May of 2015, when the account was opened, through April 3, 2017. Monroe and Main has no record of an address change at any time during 2016. Monroe and Main has no record of a statement being returned from the [redacted]...
[redacted] at any time from May of 2015 through April of 2017. Moreover, Monroe and Main made multiple calls to Ms. [redacted] regarding payment of her account. Monroe and Main has no record of a conversation with Ms. [redacted] in which she indicated she was not receiving an account statement.
Montgomery Ward and Seventh Avenue have routinely verified orders placed by Ms. [redacted] based on the instructions on her consumer credit report.
The companies have had consistent, repeated communications with Ms. [redacted] at the number listed on the complaint. In the past twelve months Ms....
[redacted] has requested accommodations on her accounts due to medical hardship, requested a due date change, made multiple payments and requested forbearance due to flooding in her area, all without ever disputing the balance on her account.
Additionally, it should be noted that all orders have been shipped to Ms. [redacted]’s attention at the address listed on the complaint, which matches the only address that has ever been listed in the account record.
Notice of the deletion was sent to the consumer reporting agencies in March, April, May and June of 2016. Montgomery Ward will send an additional request to the consumer reporting agencies as a courtesy to Ms. Shipp. It should be noted, however, that Montgomery Ward cannot compel the agencies to update their records.
If the information continues to appear on Ms. [redacted] credit report, she can file an automated consumer dispute by visiting the web site of any of the three major reporting agencies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They still have not addressed the credit report issue.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
in the matter of case number ID 1185 8113 Scott [redacted] versus Colonial Brands Inc I would prefer to have this account marked as paid as agreed no late payment status whatsoever I want this account totally removed from my credit report before I send payment please forward this to the company thank you Scott [redacted]
[redacted] Ms. [redacted] in November of 2014. As you can see, the order included Ms. [redacted] signature and social security number. The merchandise was delivered on November 14, 2014 to the address indicated on the order form: [redacted]. If Ms. [redacted] needs additional...
assistance with this matter she can contact Swiss Colony credit and ask to speak to the Loss Prevention department.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/30/2016 via internet. We are sorry to hear of any disappointment with the 10.1” Quad Core Tablet.
Our records indicate the conversation with our representative shows the screen had been...
accidentally cracked. Regardless of how this happened, we have as a one time courtesy extended our policy and issued a replacement tablet which should arrive about 9/30/16. Tracking information will be furnished to the email address on file. Free return labels have also been mailed to your physical address and should arrive within the next seven to ten days. Many times we can send them via email, however, the email address listed above does not match the data we have on file.
For future reference, it is an industry standard, if a product has arrived damaged it must be reported upon delivery. If you crack it, drop it, or it incurs any liquid/physical damage or misuse it after it was delivered, it will not be replaced. It is recommended to perform a factory reset so all personal information and data is removed, before returning or gifting any electronic device. Please refer to the product manual or manufacturer website for instructions, prior to the return of the cracked tablet.
We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Seventh Avenue
On June 20, 2017 an identity theft affidavit was mailed to Ms. [redacted] attention at: [redacted] Montgomery Ward looks forward to receiving the completed affidavit and working with Ms. [redacted] to resolve this issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Montgomery Ward regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter. Ms. [redacted] charge card payments were processed in the same manner as all other payments received by Montgomery Ward. The payments submitted by Ms. [redacted] on April 4 and April 17, 2015 were...
processed successfully. All other payments were returned by Montgomery Ward's payment processor with a code stating "Do not honor." Unfortunately Montgomery Ward is unable to provide any additional information regarding the declined payments. As a courtesy, Montgomery Ward has credited Ms. [redacted] account to remove all late payment fees. Since the account was paid in full on May 20, 2015, the credit balance of $20 created by this adjustment will be refunded to Ms. [redacted].
Every effort is made to provide the best service and highest quality possible. However, sometimes we make a mistake. Midnight Velvet appreciates your taking the time to bring this matter to our attention so that it can be addressed and corrected, as this is not a common occurrence. We sincerely...
apologize for the poor way in which your concerns were treated and want you to be assured it is not our practice to handle orders or customers in this manner.
Our investigation brought forth that it was our representative’s error. They had not followed proper Call Center Training Procedures when receiving the following customer’s call, and in error their order was put in your name. This is rare. We have forwarded this information to the proper departments for their immediate review and considerations. We have also addressed the situation with our representative who will receive additional training, so this does not occur in the future.
The Midnight Velvet order was canceled per your request on 4/15/2016. Your account was not compromised and no items were shipped from this order. You can be assured when submitting any payment either by check, credit or debit card, whether by phone or online, you will meet with professionalism. We are grateful for your understanding. Sincerely, Montgomery Ward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Ms. [redacted] had a fraud alert on her credit file at the time she opened her Ginny's and Seventh Avenue accounts. The companies' records indicate she was contacted in September of 2014 to verify her identity before the accounts were approved. It is the companies' position that Ms. [redacted]...
opened the accounts and is responsible for payment of the balances. Further, the companies' believe the information furnished to the consumer reporting agencies accurately reflects the payment history and current status of the accounts.
We received the correspondence from the Revdex.com in regards to your order #[redacted]-** placed 4/26/2016 via internet for $135.26. We are sorry for any confusion regarding the subsequent return and credit.
Our records indicate the total of the order for the [redacted] Dress and Tara Hat...
including shipping and processing totaled $135.26. This information would have been reflected at the conclusion of your order prior to submission online. Upon processing, a down payment of $67.63 was requested. The down payment was received the same day and the order was shipped. On 5/4/16 an email was processed requesting information on returning for an exchange. Unfortunately, upon receipt of return, no information was included for the desired adjustment, so credit was issued to your account.
The order had been placed requesting the Ashro Credit plan. Please keep in mind; the down payment request releases the order for shipment, but is not payment in full. The total of the order was $135.26 less down payment of $67.63 leaves a balance due of $67.63 placed on the account. Had the order been paid in full with the credit card, it would have been refunded in the same manner.
The [redacted] Dress was returned using the Smart Label Option. This option is provided by Ashro as a customer convenience at a cost of $7.95 which is charged to your account when the item is returned. This information is clearly disclosed on the return label. The charge to your account was dated 5/19/2016.
Your account balance 4/21/16 was $9.45, plus orders placed after 4/26/16: #[redacted] ($31.42 after down payment) and #[redacted] ($67.63 after down payment) totaled $108.50.
We have as a one time courtesy, requested $67.63, (the amount paid as a down payment), to be refunded to the card submitted. Please allow at least twenty four to seventy two hours for this to be reflected on your card. Keep in mind, this will also increase your Ashro account balance by the same amount.
We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Ashro
Mr. [redacted] received notice of the returned payments on his account in the form of his monthly billing statement. All activity for the billing period is listed on each statement, including all returned payments, late payment fees and/or returned payment fees.
Seventh Avenue assumes Mr. [redacted] also receives a monthly account statement from his bank. Presumably the returned payments, along with any resulting fees, would have appeared on the appropriate statement. Regardless, Mr. [redacted] no longer has the option of paying his account via ACH.
Ms. [redacted] account is currently linked to an affiliate account that was included in a bankruptcy filing in 2015. The bankruptcy is preventing the approval of any further purchases on Ms. [redacted] account. Seventh Avenue is working to correct this issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11989481, and find that this resolution is satisfactory to me.
Regards,
Thomas [redacted]
As stated in our guarantee, we will gladly make an adjustment for the merchandise amount for an item that has been returned to us because you changed your mind, it did not fit, or you did not like it. We received the tablet back and a credit for the merchandise amount of $199.99 was issued on...
12/29/17.
We would be happy to send an itemized statement that would reflect all purchases, return credits and finance charges if the customer would like.
Ms. [redacted]' account had the [redacted] as the billing address from May of 2015, when the account was opened, through April 3, 2017. Monroe and Main has no record of an address change at any time during 2016. Monroe and Main has no record of a statement being returned from the [redacted]...
[redacted] at any time from May of 2015 through April of 2017. Moreover, Monroe and Main made multiple calls to Ms. [redacted] regarding payment of her account. Monroe and Main has no record of a conversation with Ms. [redacted] in which she indicated she was not receiving an account statement.
Montgomery Ward and Seventh Avenue have routinely verified orders placed by Ms. [redacted] based on the instructions on her consumer credit report.
The companies have had consistent, repeated communications with Ms. [redacted] at the number listed on the complaint. In the past twelve months Ms....
[redacted] has requested accommodations on her accounts due to medical hardship, requested a due date change, made multiple payments and requested forbearance due to flooding in her area, all without ever disputing the balance on her account.
Additionally, it should be noted that all orders have been shipped to Ms. [redacted]’s attention at the address listed on the complaint, which matches the only address that has ever been listed in the account record.
Notice of the deletion was sent to the consumer reporting agencies in March, April, May and June of 2016. Montgomery Ward will send an additional request to the consumer reporting agencies as a courtesy to Ms. Shipp. It should be noted, however, that Montgomery Ward cannot compel the agencies to update their records.
If the information continues to appear on Ms. [redacted] credit report, she can file an automated consumer dispute by visiting the web site of any of the three major reporting agencies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They still have not addressed the credit report issue.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
in the matter of case number ID 1185 8113 Scott [redacted] versus Colonial Brands Inc I would prefer to have this account marked as paid as agreed no late payment status whatsoever I want this account totally removed from my credit report before I send payment please forward this to the company thank you Scott [redacted]
[redacted] Ms. [redacted] in November of 2014. As you can see, the order included Ms. [redacted] signature and social security number. The merchandise was delivered on November 14, 2014 to the address indicated on the order form: [redacted]. If Ms. [redacted] needs additional...
assistance with this matter she can contact Swiss Colony credit and ask to speak to the Loss Prevention department.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/30/2016 via internet. We are sorry to hear of any disappointment with the 10.1” Quad Core Tablet.
Our records indicate the conversation with our representative shows the screen had been...
accidentally cracked. Regardless of how this happened, we have as a one time courtesy extended our policy and issued a replacement tablet which should arrive about 9/30/16. Tracking information will be furnished to the email address on file. Free return labels have also been mailed to your physical address and should arrive within the next seven to ten days. Many times we can send them via email, however, the email address listed above does not match the data we have on file.
For future reference, it is an industry standard, if a product has arrived damaged it must be reported upon delivery. If you crack it, drop it, or it incurs any liquid/physical damage or misuse it after it was delivered, it will not be replaced. It is recommended to perform a factory reset so all personal information and data is removed, before returning or gifting any electronic device. Please refer to the product manual or manufacturer website for instructions, prior to the return of the cracked tablet.
We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Seventh Avenue
On June 20, 2017 an identity theft affidavit was mailed to Ms. [redacted] attention at: [redacted] Montgomery Ward looks forward to receiving the completed affidavit and working with Ms. [redacted] to resolve this issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Montgomery Ward regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter. Ms. [redacted] charge card payments were processed in the same manner as all other payments received by Montgomery Ward. The payments submitted by Ms. [redacted] on April 4 and April 17, 2015 were...
processed successfully. All other payments were returned by Montgomery Ward's payment processor with a code stating "Do not honor." Unfortunately Montgomery Ward is unable to provide any additional information regarding the declined payments. As a courtesy, Montgomery Ward has credited Ms. [redacted] account to remove all late payment fees. Since the account was paid in full on May 20, 2015, the credit balance of $20 created by this adjustment will be refunded to Ms. [redacted].
Every effort is made to provide the best service and highest quality possible. However, sometimes we make a mistake. Midnight Velvet appreciates your taking the time to bring this matter to our attention so that it can be addressed and corrected, as this is not a common occurrence. We sincerely...
apologize for the poor way in which your concerns were treated and want you to be assured it is not our practice to handle orders or customers in this manner.
Our investigation brought forth that it was our representative’s error. They had not followed proper Call Center Training Procedures when receiving the following customer’s call, and in error their order was put in your name. This is rare. We have forwarded this information to the proper departments for their immediate review and considerations. We have also addressed the situation with our representative who will receive additional training, so this does not occur in the future.
The Midnight Velvet order was canceled per your request on 4/15/2016. Your account was not compromised and no items were shipped from this order. You can be assured when submitting any payment either by check, credit or debit card, whether by phone or online, you will meet with professionalism. We are grateful for your understanding. Sincerely, Montgomery Ward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Ms. [redacted] had a fraud alert on her credit file at the time she opened her Ginny's and Seventh Avenue accounts. The companies' records indicate she was contacted in September of 2014 to verify her identity before the accounts were approved. It is the companies' position that Ms. [redacted]...
opened the accounts and is responsible for payment of the balances. Further, the companies' believe the information furnished to the consumer reporting agencies accurately reflects the payment history and current status of the accounts.
We received the correspondence from the Revdex.com in regards to your order #[redacted]-** placed 4/26/2016 via internet for $135.26. We are sorry for any confusion regarding the subsequent return and credit.
Our records indicate the total of the order for the [redacted] Dress and Tara Hat...
including shipping and processing totaled $135.26. This information would have been reflected at the conclusion of your order prior to submission online. Upon processing, a down payment of $67.63 was requested. The down payment was received the same day and the order was shipped. On 5/4/16 an email was processed requesting information on returning for an exchange. Unfortunately, upon receipt of return, no information was included for the desired adjustment, so credit was issued to your account.
The order had been placed requesting the Ashro Credit plan. Please keep in mind; the down payment request releases the order for shipment, but is not payment in full. The total of the order was $135.26 less down payment of $67.63 leaves a balance due of $67.63 placed on the account. Had the order been paid in full with the credit card, it would have been refunded in the same manner.
The [redacted] Dress was returned using the Smart Label Option. This option is provided by Ashro as a customer convenience at a cost of $7.95 which is charged to your account when the item is returned. This information is clearly disclosed on the return label. The charge to your account was dated 5/19/2016.
Your account balance 4/21/16 was $9.45, plus orders placed after 4/26/16: #[redacted] ($31.42 after down payment) and #[redacted] ($67.63 after down payment) totaled $108.50.
We have as a one time courtesy, requested $67.63, (the amount paid as a down payment), to be refunded to the card submitted. Please allow at least twenty four to seventy two hours for this to be reflected on your card. Keep in mind, this will also increase your Ashro account balance by the same amount.
We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Ashro