Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 12/7/2014 via internet for two Entertainment/Learning Tablets. We are sorry for any confusion regarding your refund. Refunds are most often returned in the same manner in which they are...
received. This would have occurred if the order had been paid in full with your card. Your order was credited when the tablets were no longer available and the refunded down payment amount was posted and would have been returned via refund check within seven to twenty one days. When we received your call 12/16/2014 requesting the refund be returned to your card, we asked you to allow 24-48 hours to complete the transaction. The refund was completed to your card on 12/16/2014 with a reference #[redacted]. In the interim, your request to your bank for the temporary credit also occurred. This allowed your card to be credited twice. Your bank sent us notice they had issued credit, which resulted in your refund account being charged $83.25 because in order to give you the temporary credit, your bank then charged us. The best course of action to amend this concern is to contact your bank, The 5th 3rd Bank of record, with the bank chargeback reference # VANTIV [redacted] to retract the transaction. As soon as this is completed your account balance should reflect a zero balance. We regret any inconvenience, but appreciate the opportunity to explain.Montgomery Ward
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 11/4/2016 via internet. We are sincerely sorry for any inconvenience you experienced with the delivery of furniture which is not arriving in good condition.
We want to thank you for bringing...
this to our attention. There is always room for these checks and balances to be improved. Your information has been forwarded to the departments involved for additional review. We are constantly working to improve our ability to provide our customers fine quality products and services. Our products are delivered to us and warehoused until shipped to our customers. There are independent quality control checks of products from time to time, prior to the release of a shipment to our carriers. It is common in the retail industry, regardless of where a product is purchased; it needs to be returned for processing for credit or a replacement. Currently our policy for large items is to have them boxed and ready for carrier pickup. They make three attempts. This is an industry standard in catalog merchandising.
Our records indicate previous offers of a discount, due to your inconvenience, had been declined. We understand your disappointment and have credited/discounted the Platform Bed for $80.00 and will also credit the full shipping and processing of the order for $269.40. These credits will be noted on your next statement. We appreciate the opportunity to stand behind our products and look forward to serving you better in the future. Sincerely, Seventh Avenue
Country Door's customer service records indicate zero conversations with Mr. [redacted] regarding unreceived merchandise. When Mr. [redacted]'s account became delinquent in March of 2015, Country Door began efforts to contact Mr. [redacted] by telephone regarding payment of his account. Country Door's collection...
records indicate zero successful contacts with Mr. [redacted] and, therefore, zero conversations regarding unreceived merchandise. Country Door's records do reflect payments received in April and June of 2015 - both of which were returned. It is Country Door's position that the balance on Mr. [redacted]'s account is correct and is properly due and payable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I called the company and this is not the information given to me. I was told by the agent it was due to a bankruptcy that the order was denied. Nothing was mentioned about my previous address when is 120 Lafayette. This is untrue and the bankruptcy was released, they are using the bankruptcy not to let me order.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not true. When I returned the item to the merchant there was one credit put back on the credit card. I show no record of multiple credits and neither does my credit card company. The first few times I contacted the merchant on this matter (over a year ago), they claimed it was a mistake on their end. Then they changed their position and started claiming this issue however provided no supporting evidence. I have asked them multiple times to show evidence to support their claim and they still have yet to do so a year later. This claim is not factually correct, there is no evidence to support it, and it has gone on unsubstantiated for over a year, so with that said, I consider this issue closed. Regards, [redacted]
Ms. [redacted] was pre-screened for a credit offer in October of 2016 and was mailed a pre-approved credit offer in November of 2016. She has not been selected for mailing in the spring 2017 mailing season. A pre-screen inquiry does not impact a consumer's credit score, nor does it require...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Swiss Colony has corrected this error and has been attempting to reach Mr. [redacted] to let him know. If he has any questions he can reach the Swiss Colony at 800-914-1459.
Revdex.com send me my order and I'll open a charge account
I have reviewed the response made by the business in reference to complaint ID 11856953, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Donald [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never received any fraudulent documentation. Furthermore, I never filed any fraud police reports. This is ridiculous. This company has yet to provide me with validation. This is not my account. I have not received any products or services from this company. What do I need to do to resolve this? Get an attorney?
Regards,
[redacted]
Mr.
[redacted] should refer to the text of the Fair Credit Reporting Act (below)
to see that 1.) it is the responsibility of the consumer reporting agency to
remove outdated consumer information from a credit report and 2.) the seven
year reporting period begins when the account becomes delinquent, not
when the account is opened. Mr. [redacted]’s account became delinquent in January of
2009.
15
USC 1681(c)
Except as authorized under
subsection (b) of this section, no consumer reporting agency may make any
consumer report containing any of the following items of information:
…
(4) Accounts placed for collection or charged
to profit and loss which antedate the report by more than seven years.
(c)The 7-year period
referred to in paragraphs (4) and (6) of subsection (a) of this section shall
begin, with respect to any delinquent account that is placed for collection
(internally or by referral to a third party, whichever is earlier), charged to
profit and loss, or subjected to any similar action, upon the expiration of the
180-day period beginning on the date of the commencement of the delinquency
which immediately preceded the collection activity, charge to profit and loss,
or similar action.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed via fax on 2/16/2015. We are sorry for any disappointment regarding your order for the Wonder Washer.
Our guarantee is listed on the order blank or online under Customer Service and states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging within 60 days of its receipt for a full refund of the purchase price (excluding shipping and processing charges).”
Records indicate as a courtesy, prepaid return labels were sent to return the washer, as it was not as expected. We promptly credited your account for the price of the Wonder Washer upon receipt of the return 5/18/2015. Per your call on 5/26/2015, as an additional courtesy, credit was issued for the shipping and processing.
Refunds are processed within seven to twenty one days after being posted to the account. Your refund check of $27.90 was processed and mailed on 6/8/2015. We apologize for any inconvenience, but appreciate the opportunity to explain. Sincerely, Montgomery Ward
The companies cannot locate an account using the information provided in the complaint. Further, a review of bankruptcy court records indicates no case was filed in the District AZ from March 1, 2010 through May 31, 2010 under the name Judy Tracy.
Please provide additional information so the...
Home at Five’s records indicate
an identity theft affidavit was sent to Mr. [redacted] home address in March of
2014. Mr. [redacted] was asked to complete, sign and return the affidavit,
providing information about his claim and attesting under penalty of perjury
that the claim was valid. Home at...
Five has not received the completed affidavit
from Mr. [redacted].
In light of the small balance on
the account and in the interest of resolving this matter, Home at Five has
elected to delete the account information from Mr. [redacted] credit file. Mr.
[redacted] should receive written confirmation of this action in the next seven
days.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 4/11/2015. We apologize for any confusion regarding the delayed shipment and billing of the Nefertiti Dress.
We appreciate the opportunity to explain. When orders are placed the...
customer is notified if any item is delayed shipping. This allows the customer to determine if they wish to wait for the item or remove it from the order. Per your inquiry 4/14/15 a discount was accepted to wait for the shipment of the Nefertiti Dress. We are sorry if the credit was unable to be processed when you called; it is entirely possible this occurred prior to our system update. Our system recognized the cancellation of the dress completed online 5/4/2015, which then updated the remaining credit for the dress 5/5/2015.
Our records indicate the return of the Jaden Pant sets using the Smart Label option for each. This option is provided by Ashro as a customer convenience at a cost of $7.95 each, which is charged to your account when the item is returned. If there is a concern with your order you may always contact us prior to the return and labels will be issued at no cost to you. Due to circumstances of the pant sets being returned as stained, these charges have both been credited.
Currently, no interest charges are billed to your account, however, do occur if a balance is carried from month to month. Monthly payments are $20. Any additional terms can be reviewed online under Customer Service/Help, on the order blank in the center of the catalog or by contacting our credit department. We regret any disappointment. Sincerely, Ashro
Montgomery Ward does not currently furnish information regarding its open, active accounts to the consumer reporting agencies. While this policy is subject to periodic review, the company does not have any plans change its reporting in the near future. Montgomery Ward regrets any inconvenience this...
Notice of the deletion was sent to the consumer reporting agencies in March, April, May and June of 2016. Montgomery Ward will send an additional request to the consumer reporting agencies as a courtesy to Ms. Shipp. It should be noted, however, that Montgomery Ward cannot compel the agencies to update their records.
If the information continues to appear on Ms. [redacted] credit report, she can file an automated consumer dispute by visiting the web site of any of the three major reporting agencies.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11989481, and find that this resolution is satisfactory to me.
Regards,
Thomas [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 12/7/2014 via internet for two Entertainment/Learning Tablets. We are sorry for any confusion regarding your refund. Refunds are most often returned in the same manner in which they are...
received. This would have occurred if the order had been paid in full with your card. Your order was credited when the tablets were no longer available and the refunded down payment amount was posted and would have been returned via refund check within seven to twenty one days. When we received your call 12/16/2014 requesting the refund be returned to your card, we asked you to allow 24-48 hours to complete the transaction. The refund was completed to your card on 12/16/2014 with a reference #[redacted]. In the interim, your request to your bank for the temporary credit also occurred. This allowed your card to be credited twice. Your bank sent us notice they had issued credit, which resulted in your refund account being charged $83.25 because in order to give you the temporary credit, your bank then charged us. The best course of action to amend this concern is to contact your bank, The 5th 3rd Bank of record, with the bank chargeback reference # VANTIV [redacted] to retract the transaction. As soon as this is completed your account balance should reflect a zero balance. We regret any inconvenience, but appreciate the opportunity to explain.Montgomery Ward
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 11/4/2016 via internet. We are sincerely sorry for any inconvenience you experienced with the delivery of furniture which is not arriving in good condition.
We want to thank you for bringing...
this to our attention. There is always room for these checks and balances to be improved. Your information has been forwarded to the departments involved for additional review. We are constantly working to improve our ability to provide our customers fine quality products and services. Our products are delivered to us and warehoused until shipped to our customers. There are independent quality control checks of products from time to time, prior to the release of a shipment to our carriers. It is common in the retail industry, regardless of where a product is purchased; it needs to be returned for processing for credit or a replacement. Currently our policy for large items is to have them boxed and ready for carrier pickup. They make three attempts. This is an industry standard in catalog merchandising.
Our records indicate previous offers of a discount, due to your inconvenience, had been declined. We understand your disappointment and have credited/discounted the Platform Bed for $80.00 and will also credit the full shipping and processing of the order for $269.40. These credits will be noted on your next statement. We appreciate the opportunity to stand behind our products and look forward to serving you better in the future. Sincerely, Seventh Avenue
Country Door's customer service records indicate zero conversations with Mr. [redacted] regarding unreceived merchandise. When Mr. [redacted]'s account became delinquent in March of 2015, Country Door began efforts to contact Mr. [redacted] by telephone regarding payment of his account. Country Door's collection...
records indicate zero successful contacts with Mr. [redacted] and, therefore, zero conversations regarding unreceived merchandise. Country Door's records do reflect payments received in April and June of 2015 - both of which were returned. It is Country Door's position that the balance on Mr. [redacted]'s account is correct and is properly due and payable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I called the company and this is not the information given to me. I was told by the agent it was due to a bankruptcy that the order was denied. Nothing was mentioned about my previous address when is 120 Lafayette. This is untrue and the bankruptcy was released, they are using the bankruptcy not to let me order.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not true. When I returned the item to the merchant there was one credit put back on the credit card. I show no record of multiple credits and neither does my credit card company. The first few times I contacted the merchant on this matter (over a year ago), they claimed it was a mistake on their end. Then they changed their position and started claiming this issue however provided no supporting evidence. I have asked them multiple times to show evidence to support their claim and they still have yet to do so a year later. This claim is not factually correct, there is no evidence to support it, and it has gone on unsubstantiated for over a year, so with that said, I consider this issue closed. Regards, [redacted]
Ms. [redacted] was pre-screened for a credit offer in October of 2016 and was mailed a pre-approved credit offer in November of 2016. She has not been selected for mailing in the spring 2017 mailing season. A pre-screen inquiry does not impact a consumer's credit score, nor does it require...
"authorization" from the consumer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Swiss Colony has corrected this error and has been attempting to reach Mr. [redacted] to let him know. If he has any questions he can reach the Swiss Colony at 800-914-1459.
Revdex.com send me my order and I'll open a charge account
I have reviewed the response made by the business in reference to complaint ID 11856953, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Donald [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never received any fraudulent documentation. Furthermore, I never filed any fraud police reports. This is ridiculous. This company has yet to provide me with validation. This is not my account. I have not received any products or services from this company. What do I need to do to resolve this? Get an attorney?
Regards,
[redacted]
Mr.
[redacted] should refer to the text of the Fair Credit Reporting Act (below)
to see that 1.) it is the responsibility of the consumer reporting agency to
remove outdated consumer information from a credit report and 2.) the seven
year reporting period begins when the account becomes delinquent, not
when the account is opened. Mr. [redacted]’s account became delinquent in January of
2009.
15
USC 1681(c)
Except as authorized under
subsection (b) of this section, no consumer reporting agency may make any
consumer report containing any of the following items of information:
…
(4) Accounts placed for collection or charged
to profit and loss which antedate the report by more than seven years.
(c)The 7-year period
referred to in paragraphs (4) and (6) of subsection (a) of this section shall
begin, with respect to any delinquent account that is placed for collection
(internally or by referral to a third party, whichever is earlier), charged to
profit and loss, or subjected to any similar action, upon the expiration of the
180-day period beginning on the date of the commencement of the delinquency
which immediately preceded the collection activity, charge to profit and loss,
or similar action.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed via fax on 2/16/2015. We are sorry for any disappointment regarding your order for the Wonder Washer.
Our guarantee is listed on the order blank or online under Customer Service and states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging within 60 days of its receipt for a full refund of the purchase price (excluding shipping and processing charges).”
Records indicate as a courtesy, prepaid return labels were sent to return the washer, as it was not as expected. We promptly credited your account for the price of the Wonder Washer upon receipt of the return 5/18/2015. Per your call on 5/26/2015, as an additional courtesy, credit was issued for the shipping and processing.
Refunds are processed within seven to twenty one days after being posted to the account. Your refund check of $27.90 was processed and mailed on 6/8/2015. We apologize for any inconvenience, but appreciate the opportunity to explain. Sincerely, Montgomery Ward
The companies cannot locate an account using the information provided in the complaint. Further, a review of bankruptcy court records indicates no case was filed in the District AZ from March 1, 2010 through May 31, 2010 under the name Judy Tracy.
Please provide additional information so the...
correct account can be located.
Home at Five’s records indicate
an identity theft affidavit was sent to Mr. [redacted] home address in March of
2014. Mr. [redacted] was asked to complete, sign and return the affidavit,
providing information about his claim and attesting under penalty of perjury
that the claim was valid. Home at...
Five has not received the completed affidavit
from Mr. [redacted].
In light of the small balance on
the account and in the interest of resolving this matter, Home at Five has
elected to delete the account information from Mr. [redacted] credit file. Mr.
[redacted] should receive written confirmation of this action in the next seven
days.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 4/11/2015. We apologize for any confusion regarding the delayed shipment and billing of the Nefertiti Dress.
We appreciate the opportunity to explain. When orders are placed the...
customer is notified if any item is delayed shipping. This allows the customer to determine if they wish to wait for the item or remove it from the order. Per your inquiry 4/14/15 a discount was accepted to wait for the shipment of the Nefertiti Dress. We are sorry if the credit was unable to be processed when you called; it is entirely possible this occurred prior to our system update. Our system recognized the cancellation of the dress completed online 5/4/2015, which then updated the remaining credit for the dress 5/5/2015.
Our records indicate the return of the Jaden Pant sets using the Smart Label option for each. This option is provided by Ashro as a customer convenience at a cost of $7.95 each, which is charged to your account when the item is returned. If there is a concern with your order you may always contact us prior to the return and labels will be issued at no cost to you. Due to circumstances of the pant sets being returned as stained, these charges have both been credited.
Currently, no interest charges are billed to your account, however, do occur if a balance is carried from month to month. Monthly payments are $20. Any additional terms can be reviewed online under Customer Service/Help, on the order blank in the center of the catalog or by contacting our credit department. We regret any disappointment. Sincerely, Ashro
Montgomery Ward does not currently furnish information regarding its open, active accounts to the consumer reporting agencies. While this policy is subject to periodic review, the company does not have any plans change its reporting in the near future. Montgomery Ward regrets any inconvenience this...
may have caused.
Notice of the deletion was sent to the consumer reporting agencies in March, April, May and June of 2016. Montgomery Ward will send an additional request to the consumer reporting agencies as a courtesy to Ms. Shipp. It should be noted, however, that Montgomery Ward cannot compel the agencies to update their records.
If the information continues to appear on Ms. [redacted] credit report, she can file an automated consumer dispute by visiting the web site of any of the three major reporting agencies.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11989481, and find that this resolution is satisfactory to me.
Regards,
Thomas [redacted]
We apologize for any inconvenience this has caused, Ashro has credited Ms. [redacted] account for the shipping amounts.
Thank you