Revdex.com send me my order and I'll open a charge account
I have reviewed the response made by the business in reference to complaint ID 11856953, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Donald [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not true. When I returned the item to the merchant there was one credit put back on the credit card. I show no record of multiple credits and neither does my credit card company. The first few times I contacted the merchant on this matter (over a year ago), they claimed it was a mistake on their end. Then they changed their position and started claiming this issue however provided no supporting evidence. I have asked them multiple times to show evidence to support their claim and they still have yet to do so a year later. This claim is not factually correct, there is no evidence to support it, and it has gone on unsubstantiated for over a year, so with that said, I consider this issue closed. Regards, [redacted]
The companies have no adequate response to Ms. [redacted]'s allegation that individuals are stealing her mail and, apparently, impersonating her on the telephone. The companies have coded Ms. [redacted]'s accounts as fraud and requested deletion of the account information from her credit file. This change may take up to 30 days to appear on a consumer credit report.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 12/7/2014 via internet for two Entertainment/Learning Tablets. We are sorry for any confusion regarding your refund. Refunds are most often returned in the same manner in which they are...
received. This would have occurred if the order had been paid in full with your card. Your order was credited when the tablets were no longer available and the refunded down payment amount was posted and would have been returned via refund check within seven to twenty one days. When we received your call 12/16/2014 requesting the refund be returned to your card, we asked you to allow 24-48 hours to complete the transaction. The refund was completed to your card on 12/16/2014 with a reference #[redacted]. In the interim, your request to your bank for the temporary credit also occurred. This allowed your card to be credited twice. Your bank sent us notice they had issued credit, which resulted in your refund account being charged $83.25 because in order to give you the temporary credit, your bank then charged us. The best course of action to amend this concern is to contact your bank, The 5th 3rd Bank of record, with the bank chargeback reference # VANTIV [redacted] to retract the transaction. As soon as this is completed your account balance should reflect a zero balance. We regret any inconvenience, but appreciate the opportunity to explain.Montgomery Ward
Mr.
[redacted] should refer to the text of the Fair Credit Reporting Act (below)
to see that 1.) it is the responsibility of the consumer reporting agency to
remove outdated consumer information from a credit report and 2.) the seven
year reporting period begins when the account becomes delinquent, not
when the account is opened. Mr. [redacted]’s account became delinquent in January of
2009.
15
USC 1681(c)
Except as authorized under
subsection (b) of this section, no consumer reporting agency may make any
consumer report containing any of the following items of information:
…
(4) Accounts placed for collection or charged
to profit and loss which antedate the report by more than seven years.
(c)The 7-year period
referred to in paragraphs (4) and (6) of subsection (a) of this section shall
begin, with respect to any delinquent account that is placed for collection
(internally or by referral to a third party, whichever is earlier), charged to
profit and loss, or subjected to any similar action, upon the expiration of the
180-day period beginning on the date of the commencement of the delinquency
which immediately preceded the collection activity, charge to profit and loss,
or similar action.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the correspondence from the Revdex.com regarding your order #[redacted] placed via fax on 2/16/2015. We are sorry for any disappointment regarding your order for the Wonder Washer.
Our guarantee is listed on the order blank or online under Customer Service and states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging within 60 days of its receipt for a full refund of the purchase price (excluding shipping and processing charges).”
Records indicate as a courtesy, prepaid return labels were sent to return the washer, as it was not as expected. We promptly credited your account for the price of the Wonder Washer upon receipt of the return 5/18/2015. Per your call on 5/26/2015, as an additional courtesy, credit was issued for the shipping and processing.
Refunds are processed within seven to twenty one days after being posted to the account. Your refund check of $27.90 was processed and mailed on 6/8/2015. We apologize for any inconvenience, but appreciate the opportunity to explain. Sincerely, Montgomery Ward
Montgomery Ward does not currently furnish information regarding its open, active accounts to the consumer reporting agencies. While this policy is subject to periodic review, the company does not have any plans change its reporting in the near future. Montgomery Ward regrets any inconvenience this...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I never received an identity theft affidavit in February of 2017 from Grand Pointe. I really want and need to get this incorrect information resolved ASAP. I am willing to offer a PAY TO DELETE OFFER OF $89.50 which is half of the total amount $179.00 to resolve this incorrect issue.
Regards,
[redacted]
Country Door's customer service records indicate zero conversations with Mr. [redacted] regarding unreceived merchandise. When Mr. [redacted]'s account became delinquent in March of 2015, Country Door began efforts to contact Mr. [redacted] by telephone regarding payment of his account. Country Door's collection...
records indicate zero successful contacts with Mr. [redacted] and, therefore, zero conversations regarding unreceived merchandise. Country Door's records do reflect payments received in April and June of 2015 - both of which were returned. It is Country Door's position that the balance on Mr. [redacted]'s account is correct and is properly due and payable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I called the company and this is not the information given to me. I was told by the agent it was due to a bankruptcy that the order was denied. Nothing was mentioned about my previous address when is 120 Lafayette. This is untrue and the bankruptcy was released, they are using the bankruptcy not to let me order.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Swiss Colony has corrected this error and has been attempting to reach Mr. [redacted] to let him know. If he has any questions he can reach the Swiss Colony at 800-914-1459.
Ms. [redacted] Seventh Avenue account has been coded to reflect its current status - Paid account, was a charge off, settled for less than full balance. Seventh Avenue has no control over how the information regarding her account is arranged on a consumer credit report. The status is accurate and...
correct and, therefore, there is no basis for changing or deleting the information.
Ms. [redacted] Ginny's account was not reported as settled by the collection agency that handled her account. Ginny's has corrected the status of her account to reflect the settlement. This change may take up to 30 days to appear on a consumer credit report.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 11/4/2016 via internet. We are sincerely sorry for any inconvenience you experienced with the delivery of furniture which is not arriving in good condition.
We want to thank you for bringing...
this to our attention. There is always room for these checks and balances to be improved. Your information has been forwarded to the departments involved for additional review. We are constantly working to improve our ability to provide our customers fine quality products and services. Our products are delivered to us and warehoused until shipped to our customers. There are independent quality control checks of products from time to time, prior to the release of a shipment to our carriers. It is common in the retail industry, regardless of where a product is purchased; it needs to be returned for processing for credit or a replacement. Currently our policy for large items is to have them boxed and ready for carrier pickup. They make three attempts. This is an industry standard in catalog merchandising.
Our records indicate previous offers of a discount, due to your inconvenience, had been declined. We understand your disappointment and have credited/discounted the Platform Bed for $80.00 and will also credit the full shipping and processing of the order for $269.40. These credits will be noted on your next statement. We appreciate the opportunity to stand behind our products and look forward to serving you better in the future. Sincerely, Seventh Avenue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never received any fraudulent documentation. Furthermore, I never filed any fraud police reports. This is ridiculous. This company has yet to provide me with validation. This is not my account. I have not received any products or services from this company. What do I need to do to resolve this? Get an attorney?
Regards,
[redacted]
Ms. [redacted] was pre-screened for a credit offer in October of 2016 and was mailed a pre-approved credit offer in November of 2016. She has not been selected for mailing in the spring 2017 mailing season. A pre-screen inquiry does not impact a consumer's credit score, nor does it require...
Ginny's received a payment on April 15, 2015 that was processed in the amount of $70. The payment overpaid the balance on Ms. [redacted] account, creating a credit balance. On April 24, 2015 Ginny's received a stop payment notice for the check and debited Ms. [redacted] account to remove the payment....
This debit returned the balance on Ms. [redacted] account to the same total as before the payment was received, $43.60. No payment has been received on the account since the April payment was reversed and the account balance now totals $55.60. As a courtesy to Ms. [redacted], Ginny's has credited her account to remove the finance charges and late fees assessed since April. Ms. [redacted] may proceed to pay the remaining balance on her account in her regular monthly installments.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.you can close the matter. the rest of it will be handled by the courts!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is all it shows on my credit report.Through the Country Door account # [redacted] $70.00 Regards,
[redacted]
Revdex.com send me my order and I'll open a charge account
I have reviewed the response made by the business in reference to complaint ID 11856953, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Donald [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not true. When I returned the item to the merchant there was one credit put back on the credit card. I show no record of multiple credits and neither does my credit card company. The first few times I contacted the merchant on this matter (over a year ago), they claimed it was a mistake on their end. Then they changed their position and started claiming this issue however provided no supporting evidence. I have asked them multiple times to show evidence to support their claim and they still have yet to do so a year later. This claim is not factually correct, there is no evidence to support it, and it has gone on unsubstantiated for over a year, so with that said, I consider this issue closed. Regards, [redacted]
The companies have no adequate response to Ms. [redacted]'s allegation that individuals are stealing her mail and, apparently, impersonating her on the telephone. The companies have coded Ms. [redacted]'s accounts as fraud and requested deletion of the account information from her credit file. This change may take up to 30 days to appear on a consumer credit report.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 12/7/2014 via internet for two Entertainment/Learning Tablets. We are sorry for any confusion regarding your refund. Refunds are most often returned in the same manner in which they are...
received. This would have occurred if the order had been paid in full with your card. Your order was credited when the tablets were no longer available and the refunded down payment amount was posted and would have been returned via refund check within seven to twenty one days. When we received your call 12/16/2014 requesting the refund be returned to your card, we asked you to allow 24-48 hours to complete the transaction. The refund was completed to your card on 12/16/2014 with a reference #[redacted]. In the interim, your request to your bank for the temporary credit also occurred. This allowed your card to be credited twice. Your bank sent us notice they had issued credit, which resulted in your refund account being charged $83.25 because in order to give you the temporary credit, your bank then charged us. The best course of action to amend this concern is to contact your bank, The 5th 3rd Bank of record, with the bank chargeback reference # VANTIV [redacted] to retract the transaction. As soon as this is completed your account balance should reflect a zero balance. We regret any inconvenience, but appreciate the opportunity to explain.Montgomery Ward
Mr.
[redacted] should refer to the text of the Fair Credit Reporting Act (below)
to see that 1.) it is the responsibility of the consumer reporting agency to
remove outdated consumer information from a credit report and 2.) the seven
year reporting period begins when the account becomes delinquent, not
when the account is opened. Mr. [redacted]’s account became delinquent in January of
2009.
15
USC 1681(c)
Except as authorized under
subsection (b) of this section, no consumer reporting agency may make any
consumer report containing any of the following items of information:
…
(4) Accounts placed for collection or charged
to profit and loss which antedate the report by more than seven years.
(c)The 7-year period
referred to in paragraphs (4) and (6) of subsection (a) of this section shall
begin, with respect to any delinquent account that is placed for collection
(internally or by referral to a third party, whichever is earlier), charged to
profit and loss, or subjected to any similar action, upon the expiration of the
180-day period beginning on the date of the commencement of the delinquency
which immediately preceded the collection activity, charge to profit and loss,
or similar action.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the correspondence from the Revdex.com regarding your order #[redacted] placed via fax on 2/16/2015. We are sorry for any disappointment regarding your order for the Wonder Washer.
Our guarantee is listed on the order blank or online under Customer Service and states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging within 60 days of its receipt for a full refund of the purchase price (excluding shipping and processing charges).”
Records indicate as a courtesy, prepaid return labels were sent to return the washer, as it was not as expected. We promptly credited your account for the price of the Wonder Washer upon receipt of the return 5/18/2015. Per your call on 5/26/2015, as an additional courtesy, credit was issued for the shipping and processing.
Refunds are processed within seven to twenty one days after being posted to the account. Your refund check of $27.90 was processed and mailed on 6/8/2015. We apologize for any inconvenience, but appreciate the opportunity to explain. Sincerely, Montgomery Ward
Montgomery Ward does not currently furnish information regarding its open, active accounts to the consumer reporting agencies. While this policy is subject to periodic review, the company does not have any plans change its reporting in the near future. Montgomery Ward regrets any inconvenience this...
may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I never received an identity theft affidavit in February of 2017 from Grand Pointe. I really want and need to get this incorrect information resolved ASAP. I am willing to offer a PAY TO DELETE OFFER OF $89.50 which is half of the total amount $179.00 to resolve this incorrect issue.
Regards,
[redacted]
Country Door's customer service records indicate zero conversations with Mr. [redacted] regarding unreceived merchandise. When Mr. [redacted]'s account became delinquent in March of 2015, Country Door began efforts to contact Mr. [redacted] by telephone regarding payment of his account. Country Door's collection...
records indicate zero successful contacts with Mr. [redacted] and, therefore, zero conversations regarding unreceived merchandise. Country Door's records do reflect payments received in April and June of 2015 - both of which were returned. It is Country Door's position that the balance on Mr. [redacted]'s account is correct and is properly due and payable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I called the company and this is not the information given to me. I was told by the agent it was due to a bankruptcy that the order was denied. Nothing was mentioned about my previous address when is 120 Lafayette. This is untrue and the bankruptcy was released, they are using the bankruptcy not to let me order.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Swiss Colony has corrected this error and has been attempting to reach Mr. [redacted] to let him know. If he has any questions he can reach the Swiss Colony at 800-914-1459.
Ms. [redacted] Seventh Avenue account has been coded to reflect its current status - Paid account, was a charge off, settled for less than full balance. Seventh Avenue has no control over how the information regarding her account is arranged on a consumer credit report. The status is accurate and...
correct and, therefore, there is no basis for changing or deleting the information.
Ms. [redacted] Ginny's account was not reported as settled by the collection agency that handled her account. Ginny's has corrected the status of her account to reflect the settlement. This change may take up to 30 days to appear on a consumer credit report.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 11/4/2016 via internet. We are sincerely sorry for any inconvenience you experienced with the delivery of furniture which is not arriving in good condition.
We want to thank you for bringing...
this to our attention. There is always room for these checks and balances to be improved. Your information has been forwarded to the departments involved for additional review. We are constantly working to improve our ability to provide our customers fine quality products and services. Our products are delivered to us and warehoused until shipped to our customers. There are independent quality control checks of products from time to time, prior to the release of a shipment to our carriers. It is common in the retail industry, regardless of where a product is purchased; it needs to be returned for processing for credit or a replacement. Currently our policy for large items is to have them boxed and ready for carrier pickup. They make three attempts. This is an industry standard in catalog merchandising.
Our records indicate previous offers of a discount, due to your inconvenience, had been declined. We understand your disappointment and have credited/discounted the Platform Bed for $80.00 and will also credit the full shipping and processing of the order for $269.40. These credits will be noted on your next statement. We appreciate the opportunity to stand behind our products and look forward to serving you better in the future. Sincerely, Seventh Avenue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never received any fraudulent documentation. Furthermore, I never filed any fraud police reports. This is ridiculous. This company has yet to provide me with validation. This is not my account. I have not received any products or services from this company. What do I need to do to resolve this? Get an attorney?
Regards,
[redacted]
Ms. [redacted] was pre-screened for a credit offer in October of 2016 and was mailed a pre-approved credit offer in November of 2016. She has not been selected for mailing in the spring 2017 mailing season. A pre-screen inquiry does not impact a consumer's credit score, nor does it require...
"authorization" from the consumer.
Ginny's received a payment on April 15, 2015 that was processed in the amount of $70. The payment overpaid the balance on Ms. [redacted] account, creating a credit balance. On April 24, 2015 Ginny's received a stop payment notice for the check and debited Ms. [redacted] account to remove the payment....
This debit returned the balance on Ms. [redacted] account to the same total as before the payment was received, $43.60. No payment has been received on the account since the April payment was reversed and the account balance now totals $55.60. As a courtesy to Ms. [redacted], Ginny's has credited her account to remove the finance charges and late fees assessed since April. Ms. [redacted] may proceed to pay the remaining balance on her account in her regular monthly installments.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.you can close the matter. the rest of it will be handled by the courts!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We apologize for any inconvenience this has caused, Ashro has credited Ms. [redacted] account for the shipping amounts.
Thank you
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is all it shows on my credit report.Through the Country Door account # [redacted] $70.00 Regards,
[redacted]