Ms [redacted] opened her Ginny's account in December of The account remained open and active until 2011, when Ms [redacted] stopped making paymentsThe account was charged off as a loss in August of and was referred to a collection agencyMs [redacted] made numerous small payments on the account and finally paid the balance in full on February 19, The status of [redacted] ' account was updated to indicate the account had been paid in full, and the balance due was reduced to zeroThe current status of the account is a Paid Charge-offIt is Ginny's position that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of the account and that their is no basis for altering or deleting the account information
The account was coded as fraud on July 18, The account has been recalled from the collection agency to which it was referred and information regarding the account will be deleted from Mr [redacted] credit file
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I would also like this removed from my credit rating please, this was stated in my original complaintthank you [redacted]
Home at five received an internet order on March 8, and that included a request for extension of creditHome at five opened a credit account in accordance with the information provided on the orderNo one from Home at five reviewed, edited or altered the information entered by the consumerHome at five's records indicate Ms [redacted] called on June 5, to indicate the order was placed on the wrong accountThere is no indication in the notes that Ms [redacted] was told the purchase could not be moved to her accountNonetheless, Ms [redacted] chose to pay the account balance in full via internet payment on the same dayAs a courtesy to Ms***, Home at five has credited the account to remove the previously assessed late fee and finance chargesHowever, since the account remains in the name of [redacted] ***, the refund will be issued in her nameHome at five has closed the account to new purchases
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have not addressed the issue on my credit report Regards, [redacted] ***
We received correspondence from the Revdex.com regarding order # [redacted] , which was received via mail on 2/3/ Please accept our sincere apology for any disappointment you encountered with our company for your order for the Dance Shoes Upon reviewing your order we discovered that your shipping preference was keyed incorrectly and, as a result, an expedited shipping charge was added to your orderWe have forwarded this information to the proper department for their reviewAdditionally, the representative will be notified and additional training will be provided Please accept our apology for this error We wish you had notified us sooner of your concerns so that we could have corrected this issue before your credit account became past due Failure to pay your account as agreed resulted in the assessment of finance charges and attempts to contact you regarding your delinquent accountWe regret any inconvenience you may have experienced as a result of these calls However, we believe the calls were within the requirements of all applicable laws In the interest of resolving this complaint we have credited your account to remove all shipping and processing chargesWe have also adjusted the account to remove all assessed finance chargesThe result of these adjustments will be a credit balance of $(Merchandise cost of $- $in total payments)The balance will be refunded to you within the next seven to days
We received the correspondence from the Revdex.com regarding requests for a catalog and promotional emailThank you for requesting the Seventh Avenue catalog We appreciate your notifying us that a catalog has not been received, and apologize for any disappointment Occasionally there are problems with deliveryOur records did not indicate the same address as listed on the complaint, so it is entirely possible the catalog may have been sent to an incorrect address delivery for a catalog request can be from seven to twenty one days At times there is the possibility that we are out of catalogs and may not be able to send one until the next issue is printed We are in the process of manually sending a catalog to you, please allow seven to ten business days for delivery In the interim, please feel free to view our catalog site seventhavenue.com You may place an order online, or contact us toll free @ 800-218-for assistance twenty four hours a day Promotional emails are sent periodically Since the confirmation email had been received, rest assured, they will arrive when upcoming promotional information is sent Please feel free to check your spam folder, just in case We have forwarded your information to the proper departments for their further investigation and review We appreciate your understanding and are grateful for your understanding Sincerely, Seventh Avenue
Seventh Avenue offers its apologies to MsSpencer for her poor experience with a customer service agentThis complaint will be reviewed with the agent for retraining purposes It should be noted that the agent did request a shipping label be sent to MsSpencer's attention so that she could return the item at no costThe Ginny's order placed in Ms [redacted] name was canceled on the same dayThe account was also referred to loss prevention for handlingThe account will be credited in full upon receipt of the merchandiseIn the interim, no payment will be due and no information will be furnished to the consumer reporting agencies regarding the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, + [redacted] I stand as my previous statement they sold me a defective item I was never offered a return label that is a lie they never told me that but they told me that the days policy return had expired so I could not get a replacement or credit so basiclly the bottom line they sold me a lemon I am not going to tell them that again that is what happened thats the truth and nothing but the truth before I ordered from them I did research on their company I saw alot of complaints about them I should never ordered anything from them for what I read that is my fault I regret ordering from them I should of listen to the complaints about them that is all [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.There was only one credit back to the credit card account for this chargeThere are no duplicatesThe credit card company stated that this merchant ignored everyone of their notices regarding this issue and eventually closed it as a none response from the merchantCredit card regulations are clear and the merchant needs to reply to the credit card company if they feel there is any discrepancy in the transactions between themAs for my credit card account there is only one credit for this change and I legally do not owe anything further on this matter Regards, [redacted]
Ms [redacted] account is past dueThe fact that she has indicated an intent to make a payment in the future does not change the current status of her accountMontgomery Ward has the right, under the account agreement, to suspend purchasing privileges at any time - including when an account is past dueMs [redacted] will be free to contact Montgomery Ward regarding her held order after she brings her account currentPlease note that the order will not be released automatically if/when the account becomes current
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As of today, my credit history still shows the derogatory/delinquent statements made by Seventh Avenue Seventh Avenue has not provided me with any documentation showing that they have contacted the credit bureaus and requested removal of the derogatory/delinquent statements made by Seventh Avenue Because of this, my credit score is still about points lower than it should be -- all due to the actions of Seventh Avenue Therefore, this complaint must stay open until the credit bureaus post an update of my credit history showing that the derogatory/delinquent statements made by Seventh Avenue have been removed -- only at that time can I determine if Seventh Avenue has corrected my credit history At this time, Seventh Avenue is still responsible for a significant drop in my credit score due to their actions, which were unsupported [redacted]
Ms [redacted] account was charged off as a loss in August of In May of GrandPointe received an automated dispute notice regarding the accountAn identity theft affidavit was sent to Ms [redacted] attention for her to complete, sign and returnThe affidavit was not returnedA second affidavit was sent to Ms [redacted] in June of 2015, which also was not returned GrandPointe believes it has responded appropriately to Ms [redacted] disputesMoreover, the identifying information on the account matches the information received in the disputes, providing a reasonable basis for believing Ms [redacted] is responsible for payment of the accountThanks, Matt
We received the correspondence from the Revdex.com in regards to your order # [redacted] - [redacted] placed 4/26/via internet for $We are sorry for any confusion regarding the subsequent return and credit Our records indicate the total of the order for the [redacted] Dress and Tara Hat including shipping and processing totaled $This information would have been reflected at the conclusion of your order prior to submission onlineUpon processing, a down payment of $was requestedThe down payment was received the same day and the order was shippedOn 5/4/an email was processed requesting information on returning for an exchangeUnfortunately, upon receipt of return, no information was included for the desired adjustment, so credit was issued to your account The order had been placed requesting the Ashro Credit planPlease keep in mind; the down payment request releases the order for shipment, but is not payment in fullThe total of the order was $less down payment of $leaves a balance due of $placed on the accountHad the order been paid in full with the credit card, it would have been refunded in the same manner The [redacted] Dress was returned using the Smart Label OptionThis option is provided by Ashro as a customer convenience at a cost of $which is charged to your account when the item is returnedThis information is clearly disclosed on the return labelThe charge to your account was dated 5/19/ Your account balance 4/21/was $9.45, plus orders placed after 4/26/16: # [redacted] ($after down payment) and # [redacted] ($after down payment) totaled $ We have as a one time courtesy, requested $67.63, (the amount paid as a down payment), to be refunded to the card submittedPlease allow at least twenty four to seventy two hours for this to be reflected on your cardKeep in mind, this will also increase your Ashro account balance by the same amount We regret any inconvenience, but appreciate the opportunity to explainSincerely, Ashro
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]thank for ur help all aII wass looking for yes or noBut now I understand why hestite so long it because they are shuting down their catolog company and merging with one of thier affiality Ginny'sThey should have said that weeks ago or month ago and that would have betterBut thank you anyways Hector Camacho Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We received the correspondence from the Revdex.com in regards to your order #153881-placed 4/30/by phone We are sorry for any disappointment with your purchase of the RCA Mini Watt Stereo We are sorry if you experienced any phone delay when you attempted to contact usOur statements show up to three contact numbers for your convenience, one for Credit Counseling, another for Customer Service and a third for placing an order These are shown under the first fold of the statementWe wished you had contacted us right away if you were unhappy with your purchaseOur records indicate the first communication regarding your order was 9/17/ Our guarantee states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange.” Our goal is to present new and unique products with the best combination of value and service to you To do this, we always try to obtain the best cost from our manufacturers and craftsmen, keep our expenses low, price our products fairly, package them properly and mail them to you when you desire Unfortunately, we do not price match from “warehouse” companies, Ltd, Amazon, Lowes, Home Depot, QVC, FingerHut, WalMart, or any direct manufacturer We do understand that at times, one can find the same or similar item at a lower price than us As a courtesy, we will issue UPS call tags to return the Mini Stereo Please package the stereo and remove all outside labels UPS will have a return label and make three attempts for pickup within the next three to five business days Upon the returns processing, credit will be issued and a refund of payment will be returned Please allow from seven to twenty one days for the complete process to be completed Late fees and finance charges accrued on the account as the one payment received 6/24/was not made in accordance with the credit agreement PAYMENTS: Each month you must pay at least the full Minimum Payment Due (Minimum Monthly Payment plus any past due amount) on or before the due date shown on your monthly statementYour Minimum Monthly Payment is determined based on the highest new balance ("HNB") of your Account, in accordance with the table below or, if the HNB exceeds $2,400, then 3.34% of the HNBThe HNB is the highest principal balance of your Account since it was last paid in fullThis means that the Minimum Monthly Payment will not decrease unless your Account is paid in full, but we reserve the right to recalculate the HNB based on returned merchandise or Account adjustmentsWe can apply your payments to fees and charges or amounts financed in our sole discretion, subject to applicable lawPayments in excess of the minimum will not reduce future Minimum Monthly PaymentsThis information is also available online We regret any inconvenience or disappointment, but appreciate the opportunity to explain Montgomery Ward
Seventh Avenue has no record of receiving documentation of multiple payments from Ms***Moreover, Seventh Avenue has searched its payment records for any payments made using accounts Ms [redacted] has used in the pastThe last payment using any of her previous accounts was posted to her Seventh Avenue account on June 7, Ms [redacted] can mail copies of any documentation in her possession to Special Account Handling, 7th Ave., Monroe, WI
Dear [redacted] Thank you for contacting the Credit DepartmentWe do apoligize about the issues that you had with your accountThe reason why you received a late fee was because your account was due on 2/5/and payment wasn't received until 2/20/Your balance has been written off in full, and within a 24-hour period your balance will be at $If you have any other questions or concerns, please call the number belowWe hope this information is helpfulSincerely, Swiss Colony Credit Department www.swisscolony.com608-324-
Mr*** did not have a pre-approved limit with Montgomery Ward at the time he placed his order on 11/15/His previous orders had been evaluated and approved individuallyBased on his payment performance, however, Mr [redacted] now has a pre-approved limit of $
Ms [redacted] opened her Ginny's account in December of The account remained open and active until 2011, when Ms [redacted] stopped making paymentsThe account was charged off as a loss in August of and was referred to a collection agencyMs [redacted] made numerous small payments on the account and finally paid the balance in full on February 19, The status of [redacted] ' account was updated to indicate the account had been paid in full, and the balance due was reduced to zeroThe current status of the account is a Paid Charge-offIt is Ginny's position that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of the account and that their is no basis for altering or deleting the account information
The account was coded as fraud on July 18, The account has been recalled from the collection agency to which it was referred and information regarding the account will be deleted from Mr [redacted] credit file
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I would also like this removed from my credit rating please, this was stated in my original complaintthank you [redacted]
Home at five received an internet order on March 8, and that included a request for extension of creditHome at five opened a credit account in accordance with the information provided on the orderNo one from Home at five reviewed, edited or altered the information entered by the consumerHome at five's records indicate Ms [redacted] called on June 5, to indicate the order was placed on the wrong accountThere is no indication in the notes that Ms [redacted] was told the purchase could not be moved to her accountNonetheless, Ms [redacted] chose to pay the account balance in full via internet payment on the same dayAs a courtesy to Ms***, Home at five has credited the account to remove the previously assessed late fee and finance chargesHowever, since the account remains in the name of [redacted] ***, the refund will be issued in her nameHome at five has closed the account to new purchases
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have not addressed the issue on my credit report Regards, [redacted] ***
We received correspondence from the Revdex.com regarding order # [redacted] , which was received via mail on 2/3/ Please accept our sincere apology for any disappointment you encountered with our company for your order for the Dance Shoes Upon reviewing your order we discovered that your shipping preference was keyed incorrectly and, as a result, an expedited shipping charge was added to your orderWe have forwarded this information to the proper department for their reviewAdditionally, the representative will be notified and additional training will be provided Please accept our apology for this error We wish you had notified us sooner of your concerns so that we could have corrected this issue before your credit account became past due Failure to pay your account as agreed resulted in the assessment of finance charges and attempts to contact you regarding your delinquent accountWe regret any inconvenience you may have experienced as a result of these calls However, we believe the calls were within the requirements of all applicable laws In the interest of resolving this complaint we have credited your account to remove all shipping and processing chargesWe have also adjusted the account to remove all assessed finance chargesThe result of these adjustments will be a credit balance of $(Merchandise cost of $- $in total payments)The balance will be refunded to you within the next seven to days
We received the correspondence from the Revdex.com regarding requests for a catalog and promotional emailThank you for requesting the Seventh Avenue catalog We appreciate your notifying us that a catalog has not been received, and apologize for any disappointment Occasionally there are problems with deliveryOur records did not indicate the same address as listed on the complaint, so it is entirely possible the catalog may have been sent to an incorrect address delivery for a catalog request can be from seven to twenty one days At times there is the possibility that we are out of catalogs and may not be able to send one until the next issue is printed We are in the process of manually sending a catalog to you, please allow seven to ten business days for delivery In the interim, please feel free to view our catalog site seventhavenue.com You may place an order online, or contact us toll free @ 800-218-for assistance twenty four hours a day Promotional emails are sent periodically Since the confirmation email had been received, rest assured, they will arrive when upcoming promotional information is sent Please feel free to check your spam folder, just in case We have forwarded your information to the proper departments for their further investigation and review We appreciate your understanding and are grateful for your understanding Sincerely, Seventh Avenue
Seventh Avenue offers its apologies to MsSpencer for her poor experience with a customer service agentThis complaint will be reviewed with the agent for retraining purposes It should be noted that the agent did request a shipping label be sent to MsSpencer's attention so that she could return the item at no costThe Ginny's order placed in Ms [redacted] name was canceled on the same dayThe account was also referred to loss prevention for handlingThe account will be credited in full upon receipt of the merchandiseIn the interim, no payment will be due and no information will be furnished to the consumer reporting agencies regarding the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, + [redacted] I stand as my previous statement they sold me a defective item I was never offered a return label that is a lie they never told me that but they told me that the days policy return had expired so I could not get a replacement or credit so basiclly the bottom line they sold me a lemon I am not going to tell them that again that is what happened thats the truth and nothing but the truth before I ordered from them I did research on their company I saw alot of complaints about them I should never ordered anything from them for what I read that is my fault I regret ordering from them I should of listen to the complaints about them that is all [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.There was only one credit back to the credit card account for this chargeThere are no duplicatesThe credit card company stated that this merchant ignored everyone of their notices regarding this issue and eventually closed it as a none response from the merchantCredit card regulations are clear and the merchant needs to reply to the credit card company if they feel there is any discrepancy in the transactions between themAs for my credit card account there is only one credit for this change and I legally do not owe anything further on this matter Regards, [redacted]
Ms [redacted] account is past dueThe fact that she has indicated an intent to make a payment in the future does not change the current status of her accountMontgomery Ward has the right, under the account agreement, to suspend purchasing privileges at any time - including when an account is past dueMs [redacted] will be free to contact Montgomery Ward regarding her held order after she brings her account currentPlease note that the order will not be released automatically if/when the account becomes current
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As of today, my credit history still shows the derogatory/delinquent statements made by Seventh Avenue Seventh Avenue has not provided me with any documentation showing that they have contacted the credit bureaus and requested removal of the derogatory/delinquent statements made by Seventh Avenue Because of this, my credit score is still about points lower than it should be -- all due to the actions of Seventh Avenue Therefore, this complaint must stay open until the credit bureaus post an update of my credit history showing that the derogatory/delinquent statements made by Seventh Avenue have been removed -- only at that time can I determine if Seventh Avenue has corrected my credit history At this time, Seventh Avenue is still responsible for a significant drop in my credit score due to their actions, which were unsupported [redacted]
Ms [redacted] account was charged off as a loss in August of In May of GrandPointe received an automated dispute notice regarding the accountAn identity theft affidavit was sent to Ms [redacted] attention for her to complete, sign and returnThe affidavit was not returnedA second affidavit was sent to Ms [redacted] in June of 2015, which also was not returned GrandPointe believes it has responded appropriately to Ms [redacted] disputesMoreover, the identifying information on the account matches the information received in the disputes, providing a reasonable basis for believing Ms [redacted] is responsible for payment of the accountThanks, Matt
We received the correspondence from the Revdex.com in regards to your order # [redacted] - [redacted] placed 4/26/via internet for $We are sorry for any confusion regarding the subsequent return and credit Our records indicate the total of the order for the [redacted] Dress and Tara Hat including shipping and processing totaled $This information would have been reflected at the conclusion of your order prior to submission onlineUpon processing, a down payment of $was requestedThe down payment was received the same day and the order was shippedOn 5/4/an email was processed requesting information on returning for an exchangeUnfortunately, upon receipt of return, no information was included for the desired adjustment, so credit was issued to your account The order had been placed requesting the Ashro Credit planPlease keep in mind; the down payment request releases the order for shipment, but is not payment in fullThe total of the order was $less down payment of $leaves a balance due of $placed on the accountHad the order been paid in full with the credit card, it would have been refunded in the same manner The [redacted] Dress was returned using the Smart Label OptionThis option is provided by Ashro as a customer convenience at a cost of $which is charged to your account when the item is returnedThis information is clearly disclosed on the return labelThe charge to your account was dated 5/19/ Your account balance 4/21/was $9.45, plus orders placed after 4/26/16: # [redacted] ($after down payment) and # [redacted] ($after down payment) totaled $ We have as a one time courtesy, requested $67.63, (the amount paid as a down payment), to be refunded to the card submittedPlease allow at least twenty four to seventy two hours for this to be reflected on your cardKeep in mind, this will also increase your Ashro account balance by the same amount We regret any inconvenience, but appreciate the opportunity to explainSincerely, Ashro
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]thank for ur help all aII wass looking for yes or noBut now I understand why hestite so long it because they are shuting down their catolog company and merging with one of thier affiality Ginny'sThey should have said that weeks ago or month ago and that would have betterBut thank you anyways Hector Camacho Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We received the correspondence from the Revdex.com in regards to your order #153881-placed 4/30/by phone We are sorry for any disappointment with your purchase of the RCA Mini Watt Stereo We are sorry if you experienced any phone delay when you attempted to contact usOur statements show up to three contact numbers for your convenience, one for Credit Counseling, another for Customer Service and a third for placing an order These are shown under the first fold of the statementWe wished you had contacted us right away if you were unhappy with your purchaseOur records indicate the first communication regarding your order was 9/17/ Our guarantee states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange.” Our goal is to present new and unique products with the best combination of value and service to you To do this, we always try to obtain the best cost from our manufacturers and craftsmen, keep our expenses low, price our products fairly, package them properly and mail them to you when you desire Unfortunately, we do not price match from “warehouse” companies, Ltd, Amazon, Lowes, Home Depot, QVC, FingerHut, WalMart, or any direct manufacturer We do understand that at times, one can find the same or similar item at a lower price than us As a courtesy, we will issue UPS call tags to return the Mini Stereo Please package the stereo and remove all outside labels UPS will have a return label and make three attempts for pickup within the next three to five business days Upon the returns processing, credit will be issued and a refund of payment will be returned Please allow from seven to twenty one days for the complete process to be completed Late fees and finance charges accrued on the account as the one payment received 6/24/was not made in accordance with the credit agreement PAYMENTS: Each month you must pay at least the full Minimum Payment Due (Minimum Monthly Payment plus any past due amount) on or before the due date shown on your monthly statementYour Minimum Monthly Payment is determined based on the highest new balance ("HNB") of your Account, in accordance with the table below or, if the HNB exceeds $2,400, then 3.34% of the HNBThe HNB is the highest principal balance of your Account since it was last paid in fullThis means that the Minimum Monthly Payment will not decrease unless your Account is paid in full, but we reserve the right to recalculate the HNB based on returned merchandise or Account adjustmentsWe can apply your payments to fees and charges or amounts financed in our sole discretion, subject to applicable lawPayments in excess of the minimum will not reduce future Minimum Monthly PaymentsThis information is also available online We regret any inconvenience or disappointment, but appreciate the opportunity to explain Montgomery Ward
Seventh Avenue has no record of receiving documentation of multiple payments from Ms***Moreover, Seventh Avenue has searched its payment records for any payments made using accounts Ms [redacted] has used in the pastThe last payment using any of her previous accounts was posted to her Seventh Avenue account on June 7, Ms [redacted] can mail copies of any documentation in her possession to Special Account Handling, 7th Ave., Monroe, WI
Ms [redacted] account has a zero balance and has been closed to new purchases
Dear [redacted] Thank you for contacting the Credit DepartmentWe do apoligize about the issues that you had with your accountThe reason why you received a late fee was because your account was due on 2/5/and payment wasn't received until 2/20/Your balance has been written off in full, and within a 24-hour period your balance will be at $If you have any other questions or concerns, please call the number belowWe hope this information is helpfulSincerely, Swiss Colony Credit Department www.swisscolony.com608-324-
Mr*** did not have a pre-approved limit with Montgomery Ward at the time he placed his order on 11/15/His previous orders had been evaluated and approved individuallyBased on his payment performance, however, Mr [redacted] now has a pre-approved limit of $