MsWorkman will need to provide additional information before this matter can be properly investigatedA copy of the information that appears on the consumer credit report would be most helpful, along with any previous addresses and/or names under which the account might be listed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to know for sure they are removing it from CR and it is an open account in my wife's name that I have been sending payments too all along and shouldn't be placed in a collection status and give her the credit of the payments that I have paid and will continue to pay till paid in full Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted]
Country Door does not sell or assign its accountsThird party collection agencies are authorized to engage in efforts to recover delinquent accounts on behalf of Country DoorCountry Door has no record of receiving any recovery on Ms [redacted] accountGiven that neither the status of the account nor the balance owed has changed, Country Door sees no basis for modifying or deleting the information furnished to the consumer reporting agencies regarding Ms [redacted] account
Seventh Avenue received an internet order in Ms [redacted] name on August 28, The individual who placed the order provided Ms [redacted] full name, address and social security numberThis order proved to be one of a number of orders used the names and real addresses of their victims, then contacted the company in an effort to change the shipping address after the factSeventh Avenue was able to stop the shipment of the item to Ms [redacted] ' home and refuse to ship the item to the substitute address Ms [redacted] ' does not need to complete and return the identity theft affidavit, as this order has been identified as part of a larger fraud ringMs [redacted] should be aware, however, that her personal information, including her SSN, has been compromised
The terms and conditions of Ms [redacted] account state "You agree to give us permission to access your credit report in connection with any transaction, or extension of credit, and on an on-going basis, for the purpose of reviewing your Account, adjusting the credit line on your Account, taking collection action on your Account or for any other legitimate purposes associated with your Account." Ms [redacted] was delinquent on an account with an affiliate of Seventh Avenue, which caused additional scrutiny when she placed an orderSeventh Avenue had a permissible purpose for requesting the consumer credit report and had informed Ms [redacted] of the possibility of such a request when she opened her account
Seventh Avenue believes the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of Ms [redacted] accountSeventh Avenue responded to a dispute received through Equifax in December of in accordance with the requirements of the Fair Credit Reporting Act
We received the correspondence from the Revdex.com in regards to your order [redacted] placed 2/17/placed via internetWe are sorry for any disappointment with your order for the Jacquard Suit Your order was promptly credited for the price of the suit upon receipt of its returnShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitThe Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within daysSimply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.” We have, as a courtesy, issued credit to your card for the shipping and processing chargesPlease allow two to four days for this to be reflected on your cardWe regret any disappointment, but appreciate the opportunity to explainYour business is important to us and we hope you’ll give us another chance to serve youSincerely, Monroe & Main
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Every effort is made to provide the best service and highest quality possibleHowever, sometimes we make a mistakeMidnight Velvet appreciates your taking the time to bring this matter to our attention so that it can be addressed and corrected, as this is not a common occurrenceWe sincerely apologize for the poor way in which your concerns were treated and want you to be assured it is not our practice to handle orders or customers in this manner Our investigation brought forth that it was our representative’s errorThey had not followed proper Call Center Training Procedures when receiving the following customer’s call, and in error their order was put in your nameThis is rareWe have forwarded this information to the proper departments for their immediate review and considerationsWe have also addressed the situation with our representative who will receive additional training, so this does not occur in the future The Midnight Velvet order was canceled per your request on 4/15/Your account was not compromised and no items were shipped from this orderYou can be assured when submitting any payment either by check, credit or debit card, whether by phone or online, you will meet with professionalismWe are grateful for your understandingSincerely, Montgomery Ward
We received the communication from the Revdex.com in regards to your order # [redacted] placed 6/28/via internetWe are sorry to hear of the loss of your Leather Beaded Bracelet Every effort is made to provide the best service and highest quality possibleWe are sorry to hear of a continued problem you encountered with the braceletThank you for bringing this to our attentionYour comments have been forwarded to the departments involved for their additional review and considerationsWe have taken the liberty to credit your account for a full refund of the bracelet plus some shipping and processing of your order in the amount of $This credit will be reflected on your next statement Customer satisfaction is important to us and we hope you’ll allow us another opportunity to serve you again in the near futureSincerely, Seventh Avenue
Montgomery Ward did not open an account in Mr [redacted] nameThe order and application for credit placed in Mr [redacted] name was identified as potentially fraudulent upon receiptA notice was sent to Mr [redacted] indicating that the order would need to be paid in full before it could be shipped, i.eno credit account would be opened for the purchaseThere is, therefore, no account to close.Please note also that Montgomery Ward did not request or review a copy of Mr [redacted] consumer credit report and that no information regarding this transaction has been or will be furnished to a consumer reporting agency
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed online 2/1/We apologize for any confusion about the shipping and processing Shipping and processing charges are calculated when the order is placedThis becomes a part of your order total prior to submitting your order onlineWe promptly credited your card for the price of the Jeniece and Gigi dresses when returned because they were not as expectedShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitThe Ashro guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “All items come with a money-back guarantee [redacted] only if returned within days of invoice dateYou may request a full [redacted] merchandise refund or exchange (if available)The refund or credit amount does not include the original shipping charges or the return shipping charges.” Records indicate per your call today, full credit for the shipping and processing was issued as a one time courtesyWe regret any inconvenience, but appreciate the opportunity to explainSincerely, Ashro
Swiss Colony has one account in Ms***'s name at the address listed on the complaint - [redacted] The account number has been the same since it was opened in and the account has never been merged with another account Ginny's records reflect a conversation on October 1, in which Ms [redacted] stated she had a relative who placed an order on her accountShe was given information on how to obtain and complete an identity theft affidavit and she was sent a letter that would allow the person who used her account to assume liability for payment of the balanceMs [redacted] did not indicate in this call that she had no way to contact the relativeMore to the point, however, Ms [redacted] did not provide a completed, signed identity theft affidavitAs stated previously, based on the information available at the time, Swiss Colony determined that there was a reasonable basis for believing Ms [redacted] placed the order and was responsible for payment of the balanceIf Ms [redacted] wishes to allege that someone used her account without her knowledge or consent she will need to complete an identity theft affidavit and forward it to Ginny'sThe form is available at www.ftc.gov
The companies have no adequate response to Ms [redacted] 's allegation that individuals are stealing her mail and, apparently, impersonating her on the telephoneThe companies have coded Ms [redacted] 's accounts as fraud and requested deletion of the account information from her credit fileThis change may take up to days to appear on a consumer credit report
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 9/9/via phone for $We sincerely apologize for any disappointment when you had called for assistance and our phones were unable to handle the call volumeRather than having our customers holding for a great length of time, we offer options to return calls at a less busy timeWe are sorry you were inconvenienced, and have forwarded your comments to the departments involved for their additional review and considerations Our records indicate your order for the Indoor/Outdoor Surveillance System with DVR & Four Cameras lists the description as follows: Whether you're sleeping, in the neighborhood or not even close, you'll rest easy knowing your home is safeColor camera with pivoting base mount has 45' infrared range for nighttime and records both audio and video (in 420TVL resolution)System pre-records when motion is detected and sends you real-time alerts via email so you can view the footage on any Internet-capable device (tablet, smartphone, computer) with simultaneous playback from all camerasConnect directly to your TV and back up footage on flash drive, hard drive or disk via USB or hard drive (up to TB, hard drive not included)Four cameras are 1/4" l x 1/2" w x 1/4" h; DVR box is 1/2" l x 9" w x 2" hThe second item on your order was the Solar Dual Head Spotlight, we apologize if the cables were missingThis was not intentionalProducts are reviewed periodically by Quality Assurance to verify items that are received and inventoried meet the specifications as required Free Return labels were issued 11/23/and should be received at your post office box address usually within seven to ten daysAs a courtesy we will accept the return of these electronics past theday return policy which is listed online under Customer Service or on the order blank in the center of the catalog and states, “Satisfaction Guaranteed When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below)The number of days from purchase that you have to return merchandise varies depending upon the item, as follows: Electronics days from date of receipt.” Upon the return and processing, your order will be credited and refunded the $payment received on account 11/1/via credit card We are sorry we disappointed you, but appreciate the opportunity to explainSincerely, Montgomery Ward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Lorraine [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I want the hard inquiry removed like I said I didn't know I was late on a payment with a sister company until 7/31/the payment was paid the same day as I was advised of the payment being late I even spoke with a representative on July in regards to an order being late but they still didn't say that my payment was delinquent until the 31st I want the hard inquiry removed from my account I have never been late on a payment I don't think I deserve a two-year hard inquiry on my credit over a $payment that was a late one time Regards, [redacted]
The Swiss Colony has credited Ms [redacted] account to a zero balance and requested deletion of the account information from her credit filePlease note that this change may take days to appear on a consumer credit report
MsWorkman will need to provide additional information before this matter can be properly investigatedA copy of the information that appears on the consumer credit report would be most helpful, along with any previous addresses and/or names under which the account might be listed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to know for sure they are removing it from CR and it is an open account in my wife's name that I have been sending payments too all along and shouldn't be placed in a collection status and give her the credit of the payments that I have paid and will continue to pay till paid in full Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted]
Country Door does not sell or assign its accountsThird party collection agencies are authorized to engage in efforts to recover delinquent accounts on behalf of Country DoorCountry Door has no record of receiving any recovery on Ms [redacted] accountGiven that neither the status of the account nor the balance owed has changed, Country Door sees no basis for modifying or deleting the information furnished to the consumer reporting agencies regarding Ms [redacted] account
Seventh Avenue received an internet order in Ms [redacted] name on August 28, The individual who placed the order provided Ms [redacted] full name, address and social security numberThis order proved to be one of a number of orders used the names and real addresses of their victims, then contacted the company in an effort to change the shipping address after the factSeventh Avenue was able to stop the shipment of the item to Ms [redacted] ' home and refuse to ship the item to the substitute address Ms [redacted] ' does not need to complete and return the identity theft affidavit, as this order has been identified as part of a larger fraud ringMs [redacted] should be aware, however, that her personal information, including her SSN, has been compromised
The terms and conditions of Ms [redacted] account state "You agree to give us permission to access your credit report in connection with any transaction, or extension of credit, and on an on-going basis, for the purpose of reviewing your Account, adjusting the credit line on your Account, taking collection action on your Account or for any other legitimate purposes associated with your Account." Ms [redacted] was delinquent on an account with an affiliate of Seventh Avenue, which caused additional scrutiny when she placed an orderSeventh Avenue had a permissible purpose for requesting the consumer credit report and had informed Ms [redacted] of the possibility of such a request when she opened her account
Seventh Avenue believes the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of Ms [redacted] accountSeventh Avenue responded to a dispute received through Equifax in December of in accordance with the requirements of the Fair Credit Reporting Act
We received the correspondence from the Revdex.com in regards to your order [redacted] placed 2/17/placed via internetWe are sorry for any disappointment with your order for the Jacquard Suit Your order was promptly credited for the price of the suit upon receipt of its returnShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitThe Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within daysSimply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.” We have, as a courtesy, issued credit to your card for the shipping and processing chargesPlease allow two to four days for this to be reflected on your cardWe regret any disappointment, but appreciate the opportunity to explainYour business is important to us and we hope you’ll give us another chance to serve youSincerely, Monroe & Main
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
A refund check was issued on 3/19/
Every effort is made to provide the best service and highest quality possibleHowever, sometimes we make a mistakeMidnight Velvet appreciates your taking the time to bring this matter to our attention so that it can be addressed and corrected, as this is not a common occurrenceWe sincerely apologize for the poor way in which your concerns were treated and want you to be assured it is not our practice to handle orders or customers in this manner Our investigation brought forth that it was our representative’s errorThey had not followed proper Call Center Training Procedures when receiving the following customer’s call, and in error their order was put in your nameThis is rareWe have forwarded this information to the proper departments for their immediate review and considerationsWe have also addressed the situation with our representative who will receive additional training, so this does not occur in the future The Midnight Velvet order was canceled per your request on 4/15/Your account was not compromised and no items were shipped from this orderYou can be assured when submitting any payment either by check, credit or debit card, whether by phone or online, you will meet with professionalismWe are grateful for your understandingSincerely, Montgomery Ward
We received the communication from the Revdex.com in regards to your order # [redacted] placed 6/28/via internetWe are sorry to hear of the loss of your Leather Beaded Bracelet Every effort is made to provide the best service and highest quality possibleWe are sorry to hear of a continued problem you encountered with the braceletThank you for bringing this to our attentionYour comments have been forwarded to the departments involved for their additional review and considerationsWe have taken the liberty to credit your account for a full refund of the bracelet plus some shipping and processing of your order in the amount of $This credit will be reflected on your next statement Customer satisfaction is important to us and we hope you’ll allow us another opportunity to serve you again in the near futureSincerely, Seventh Avenue
Montgomery Ward did not open an account in Mr [redacted] nameThe order and application for credit placed in Mr [redacted] name was identified as potentially fraudulent upon receiptA notice was sent to Mr [redacted] indicating that the order would need to be paid in full before it could be shipped, i.eno credit account would be opened for the purchaseThere is, therefore, no account to close.Please note also that Montgomery Ward did not request or review a copy of Mr [redacted] consumer credit report and that no information regarding this transaction has been or will be furnished to a consumer reporting agency
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed online 2/1/We apologize for any confusion about the shipping and processing Shipping and processing charges are calculated when the order is placedThis becomes a part of your order total prior to submitting your order onlineWe promptly credited your card for the price of the Jeniece and Gigi dresses when returned because they were not as expectedShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitThe Ashro guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “All items come with a money-back guarantee [redacted] only if returned within days of invoice dateYou may request a full [redacted] merchandise refund or exchange (if available)The refund or credit amount does not include the original shipping charges or the return shipping charges.” Records indicate per your call today, full credit for the shipping and processing was issued as a one time courtesyWe regret any inconvenience, but appreciate the opportunity to explainSincerely, Ashro
Swiss Colony has one account in Ms***'s name at the address listed on the complaint - [redacted] The account number has been the same since it was opened in and the account has never been merged with another account Ginny's records reflect a conversation on October 1, in which Ms [redacted] stated she had a relative who placed an order on her accountShe was given information on how to obtain and complete an identity theft affidavit and she was sent a letter that would allow the person who used her account to assume liability for payment of the balanceMs [redacted] did not indicate in this call that she had no way to contact the relativeMore to the point, however, Ms [redacted] did not provide a completed, signed identity theft affidavitAs stated previously, based on the information available at the time, Swiss Colony determined that there was a reasonable basis for believing Ms [redacted] placed the order and was responsible for payment of the balanceIf Ms [redacted] wishes to allege that someone used her account without her knowledge or consent she will need to complete an identity theft affidavit and forward it to Ginny'sThe form is available at www.ftc.gov
The companies have no adequate response to Ms [redacted] 's allegation that individuals are stealing her mail and, apparently, impersonating her on the telephoneThe companies have coded Ms [redacted] 's accounts as fraud and requested deletion of the account information from her credit fileThis change may take up to days to appear on a consumer credit report
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 9/9/via phone for $We sincerely apologize for any disappointment when you had called for assistance and our phones were unable to handle the call volumeRather than having our customers holding for a great length of time, we offer options to return calls at a less busy timeWe are sorry you were inconvenienced, and have forwarded your comments to the departments involved for their additional review and considerations Our records indicate your order for the Indoor/Outdoor Surveillance System with DVR & Four Cameras lists the description as follows: Whether you're sleeping, in the neighborhood or not even close, you'll rest easy knowing your home is safeColor camera with pivoting base mount has 45' infrared range for nighttime and records both audio and video (in 420TVL resolution)System pre-records when motion is detected and sends you real-time alerts via email so you can view the footage on any Internet-capable device (tablet, smartphone, computer) with simultaneous playback from all camerasConnect directly to your TV and back up footage on flash drive, hard drive or disk via USB or hard drive (up to TB, hard drive not included)Four cameras are 1/4" l x 1/2" w x 1/4" h; DVR box is 1/2" l x 9" w x 2" hThe second item on your order was the Solar Dual Head Spotlight, we apologize if the cables were missingThis was not intentionalProducts are reviewed periodically by Quality Assurance to verify items that are received and inventoried meet the specifications as required Free Return labels were issued 11/23/and should be received at your post office box address usually within seven to ten daysAs a courtesy we will accept the return of these electronics past theday return policy which is listed online under Customer Service or on the order blank in the center of the catalog and states, “Satisfaction Guaranteed When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below)The number of days from purchase that you have to return merchandise varies depending upon the item, as follows: Electronics days from date of receipt.” Upon the return and processing, your order will be credited and refunded the $payment received on account 11/1/via credit card We are sorry we disappointed you, but appreciate the opportunity to explainSincerely, Montgomery Ward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Lorraine [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I want the hard inquiry removed like I said I didn't know I was late on a payment with a sister company until 7/31/the payment was paid the same day as I was advised of the payment being late I even spoke with a representative on July in regards to an order being late but they still didn't say that my payment was delinquent until the 31st I want the hard inquiry removed from my account I have never been late on a payment I don't think I deserve a two-year hard inquiry on my credit over a $payment that was a late one time Regards, [redacted]
The Swiss Colony has credited Ms [redacted] account to a zero balance and requested deletion of the account information from her credit filePlease note that this change may take days to appear on a consumer credit report