[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is apparently the only thing this business will do to resolve the problem I sent the payment for the towels and cancelled the artTHERE SHOULD BE A STANDARD THAT A COMPANY IS REQUIRED TO FOLLOW SO AS NOT TO ABUSE THE CONSUMER This business would do nothing to correct their invoice I had to cancel my order to get the invoice corrected Why would a business turn down a chance to sell product ??? I do intend to tell all of my friends about the way this company treats a paying customer [redacted] ***
Home at Five apologizes for the delay on responding to Mr [redacted] request for a credit limit increaseHome at Five will also not be increasing Mr [redacted] credit limitPlease note, however that this decision is not based on Mr [redacted] credit or payment history, but on planned changes to the Home at Five businessThese changes are scheduled to be announced on the Home at Five web site on February 24,
An identity theft affidavit was mailed to Ms [redacted] in January, but was never returnedThe account at issue was opened in August of and features multiple purchases and paymentsBased on the information currently available, Seventh Avenue has a reasonable basis for believing the information it has furnished to the consumer reporting agencies is correctSeventh Avenue will investigate further upon receipt of additional information or documentation from Ms***
After checking with our credit department, we have determined that the credit card payment of $was declinedThe email that was sent was that a payment was received but was not an acknowledgement that the payment had processed The account has been closed with no balance due and the customer's next statement will reflect this
Revdex.com send me my order and I'll open a charge account I have reviewed the response made by the business in reference to complaint ID 11856953, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Donald [redacted]
We apologize for any inconvenience this has caused, unfortunately Country Door is unable to request FedEx to pick up the bed at the customer's home and deliver it to her granddaughterWe would be able to have FedEx pick up the item and return it to us for full credit or if the customer is willing, she can request FedEx to pick up the item at her home and deliver to her granddaughterShe can send the receipt to Country Door and we would be willing to reimburse her for the cost
We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing listIn response to your inquiry, it is certainly a request we will honorUnfortunately, the complaint was issued to our corporate company, Colony Brands and no specific catalog company was requestedCurrently there are open accounts with Montgomery Ward, Seventh Avenue, Swiss Colony and Midnight Velvet As soon as we receive the additional information we will begin the processWe look forward to serving youSincerely, Colony Brands
Tender Filet has determined that payments are being made on the account by someone other than Ms [redacted] and has changed the account record to reflect the person making the payments
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The information for the gift certificate is [redacted] ***Please be aware all this information has been provided before and I also have a message saved on my phone stating this had all been taken care of Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I just wanted to make sure that it was stated for the record that my address was updated last year to [redacted] *** Also, prior to paying the balance I will need an agreement that this item will be removed from my credit file [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
There is no relationship between the number of items ordered and the number of payments requiredMs [redacted] three payments were made over the course of six months, which resulted in the assessment of multiple late payment fees and finance chargesMs [redacted] last received payment left an unpaid balance of $47.50, which was also increased by subsequent late payment fees and finance charges until the account was charged off as a loss in February of
We received your correspondence from the Revdex.com regarding a refund owedPlease accept our apologies for any inconvenience this has caused Swiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes paymentsFederal law requires that consumer payments be processed and posted as of the day they are receivedUnfortunately your account reflected a zero balance upon the receipt of your check and on processing then created a credit balanceStandard refund policy is to issue a refund in the manner in which it is received within seven to twenty-one daysWe regret any misinformation that may have been received and are grateful for your understanding Records indicate refund check # [redacted] was cashed 6/16/We hope this information is helpful to you and appreciate the opportunity to explain Sincerely, The Swiss Colony
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted] It did not cost them $to mail it to me so why should I pay $to send it backI think they are mad because I want do anymore business with them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not understand where the confusion and trouble is coming fromI have attached all documentation that supports my statements, and have again attached the confirmation that your company sent me indicating that my payment was acceptedSo you do, in contrary to your own statement, have record of receiving payment from me for the balance on my accountWhy it was never processed is not my concern, nor my responsibilityI did make a payment and received the automatically generated email confirming such payment was receivedI am sick and tired of these games and will not consider the matter closed until I receive written confirmation in the mail that my account is closed with a $balance Regards, [redacted] ***
We received the correspondence from the Revdex.com in regards to your order # [redacted] - [redacted] placed via mail 4/25/We sincerely apologize for any inconvenience Every effort is made to provide you with the best service and highest quality possibleIt was an error on our part we did not follow through with additional information prior to shipment of your order regarding the 2nd Handset Cordless PhoneUpon receipt of product for our warehouse, it was brought to our attention this item did not fulfill the description in the catalogCall in customers received the following information while placing the order “The catalog states one corded phone and two cordless handsets, when actually the product is only one corded phone and one cordless handsetThere are two phones only.” This allowed the customer to determine if they wished to keep the item as is or select another We have issued a 50% discount to your order of $and credited the shipping and processing of $Please allow twenty four to forty eight hours for your account to reflect these adjustmentsWe regret we disappointed a first time customer and hope you’ll give us another chance to serve you better in the futureSincerely, Seventh Avenue
Solely in the interest of resolving this complaint, the companies have elected to request deletion of the account information from Ms [redacted] credit fileThis change will take approximately days to appear on a consumer credit report
None of the companies' records indicate a call on May 15, 2015, or a conversation at any time that remotely resembles Mr [redacted] accountMr [redacted] has begun filing disputes with the consumer reporting agencies, claiming the accounts are not hisEach of the companies has investigated the disputes and determined that the accounts belong to Mr [redacted] and that his is responsible for payment of the outstanding balances
[redacted] Ms [redacted] in November of As you can see, the order included Ms [redacted] signature and social security numberThe merchandise was delivered on November 14, to the address indicated on the order form: [redacted] ***If Ms [redacted] needs additional assistance with this matter she can contact Swiss Colony credit and ask to speak to the Loss Prevention department
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is apparently the only thing this business will do to resolve the problem I sent the payment for the towels and cancelled the artTHERE SHOULD BE A STANDARD THAT A COMPANY IS REQUIRED TO FOLLOW SO AS NOT TO ABUSE THE CONSUMER This business would do nothing to correct their invoice I had to cancel my order to get the invoice corrected Why would a business turn down a chance to sell product ??? I do intend to tell all of my friends about the way this company treats a paying customer [redacted] ***
Home at Five apologizes for the delay on responding to Mr [redacted] request for a credit limit increaseHome at Five will also not be increasing Mr [redacted] credit limitPlease note, however that this decision is not based on Mr [redacted] credit or payment history, but on planned changes to the Home at Five businessThese changes are scheduled to be announced on the Home at Five web site on February 24,
An identity theft affidavit was mailed to Ms [redacted] in January, but was never returnedThe account at issue was opened in August of and features multiple purchases and paymentsBased on the information currently available, Seventh Avenue has a reasonable basis for believing the information it has furnished to the consumer reporting agencies is correctSeventh Avenue will investigate further upon receipt of additional information or documentation from Ms***
After checking with our credit department, we have determined that the credit card payment of $was declinedThe email that was sent was that a payment was received but was not an acknowledgement that the payment had processed The account has been closed with no balance due and the customer's next statement will reflect this
Revdex.com send me my order and I'll open a charge account I have reviewed the response made by the business in reference to complaint ID 11856953, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Donald [redacted]
We apologize for any inconvenience this has caused, unfortunately Country Door is unable to request FedEx to pick up the bed at the customer's home and deliver it to her granddaughterWe would be able to have FedEx pick up the item and return it to us for full credit or if the customer is willing, she can request FedEx to pick up the item at her home and deliver to her granddaughterShe can send the receipt to Country Door and we would be willing to reimburse her for the cost
We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing listIn response to your inquiry, it is certainly a request we will honorUnfortunately, the complaint was issued to our corporate company, Colony Brands and no specific catalog company was requestedCurrently there are open accounts with Montgomery Ward, Seventh Avenue, Swiss Colony and Midnight Velvet As soon as we receive the additional information we will begin the processWe look forward to serving youSincerely, Colony Brands
As previously stated, we have credited Mr [redacted] account to reflect a zero balance
Tender Filet has determined that payments are being made on the account by someone other than Ms [redacted] and has changed the account record to reflect the person making the payments
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The information for the gift certificate is [redacted] ***Please be aware all this information has been provided before and I also have a message saved on my phone stating this had all been taken care of Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I just wanted to make sure that it was stated for the record that my address was updated last year to [redacted] *** Also, prior to paying the balance I will need an agreement that this item will be removed from my credit file [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
There is no relationship between the number of items ordered and the number of payments requiredMs [redacted] three payments were made over the course of six months, which resulted in the assessment of multiple late payment fees and finance chargesMs [redacted] last received payment left an unpaid balance of $47.50, which was also increased by subsequent late payment fees and finance charges until the account was charged off as a loss in February of
We received your correspondence from the Revdex.com regarding a refund owedPlease accept our apologies for any inconvenience this has caused Swiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes paymentsFederal law requires that consumer payments be processed and posted as of the day they are receivedUnfortunately your account reflected a zero balance upon the receipt of your check and on processing then created a credit balanceStandard refund policy is to issue a refund in the manner in which it is received within seven to twenty-one daysWe regret any misinformation that may have been received and are grateful for your understanding Records indicate refund check # [redacted] was cashed 6/16/We hope this information is helpful to you and appreciate the opportunity to explain Sincerely, The Swiss Colony
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted] It did not cost them $to mail it to me so why should I pay $to send it backI think they are mad because I want do anymore business with them
Monroe and Main does not believe any additional response is required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not understand where the confusion and trouble is coming fromI have attached all documentation that supports my statements, and have again attached the confirmation that your company sent me indicating that my payment was acceptedSo you do, in contrary to your own statement, have record of receiving payment from me for the balance on my accountWhy it was never processed is not my concern, nor my responsibilityI did make a payment and received the automatically generated email confirming such payment was receivedI am sick and tired of these games and will not consider the matter closed until I receive written confirmation in the mail that my account is closed with a $balance Regards, [redacted] ***
We received the correspondence from the Revdex.com in regards to your order # [redacted] - [redacted] placed via mail 4/25/We sincerely apologize for any inconvenience Every effort is made to provide you with the best service and highest quality possibleIt was an error on our part we did not follow through with additional information prior to shipment of your order regarding the 2nd Handset Cordless PhoneUpon receipt of product for our warehouse, it was brought to our attention this item did not fulfill the description in the catalogCall in customers received the following information while placing the order “The catalog states one corded phone and two cordless handsets, when actually the product is only one corded phone and one cordless handsetThere are two phones only.” This allowed the customer to determine if they wished to keep the item as is or select another We have issued a 50% discount to your order of $and credited the shipping and processing of $Please allow twenty four to forty eight hours for your account to reflect these adjustmentsWe regret we disappointed a first time customer and hope you’ll give us another chance to serve you better in the futureSincerely, Seventh Avenue
Solely in the interest of resolving this complaint, the companies have elected to request deletion of the account information from Ms [redacted] credit fileThis change will take approximately days to appear on a consumer credit report
None of the companies' records indicate a call on May 15, 2015, or a conversation at any time that remotely resembles Mr [redacted] accountMr [redacted] has begun filing disputes with the consumer reporting agencies, claiming the accounts are not hisEach of the companies has investigated the disputes and determined that the accounts belong to Mr [redacted] and that his is responsible for payment of the outstanding balances
[redacted] Ms [redacted] in November of As you can see, the order included Ms [redacted] signature and social security numberThe merchandise was delivered on November 14, to the address indicated on the order form: [redacted] ***If Ms [redacted] needs additional assistance with this matter she can contact Swiss Colony credit and ask to speak to the Loss Prevention department