Spiegel

At this time, I have been contacted directly by Spiegel LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">Spiegel, LLC is still refusing to pay me all of the money owed to me They sent me a check for a portion of the refund due me I contacted them via email to let them know of the discrepancy and the amount owed minus shipping and handling An automatic email shortly followed stating they were opening a case, however, I have yet to hear from them I have not cashed the check they sent me Following is the email I sent to them on March **, 2014:
Good evening,
First off, let me say thank you for check #***for $for order number ***####, however, that is not the full amount that you owe me. I made two (2) separate orders. You only refunded me for one (1). I returned a portion of the second order to you, order number ***#### / invoice number **####. A total of $was charged to my credit card. I have copied and pasted the order confirmation below. I returned one pair of those pants, the: *** Pant by Newport News $
I realize you are not refunding the shipping and handling. I just want what's owed to me. I have filed a complaint with the Revdex.com in your area. I will gladly respond to them and say that it is closed and you have rectified the situation once I get the remainder of my money. I will forward them a copy of this email as well. This is taking entirely too long. This used to be a respectable company. I have been asking you guys for my refund since December 2013. Below is your return policy that I copied and pasted from your website:
"Spiegel Returns and Exchanges*
If you are not completely satisfied with your purchase, simply return the item(s) in their original condition for a refundMerchandise returned within days of the shipment will be credited back to your credit card for the full amountItems must be unworn with tags attached (swimwear must have sanitary liner attached)Worn or damaged returns will not be acceptedNo returns will be accepted after the 45-day periodIf you return your order after the days and would like it back, we can ship it back to you for a fee of $Please contact our Customer Service Department at ***Allow up to weeks for us to receive and process your returnAdjustments to credit cards should appear within days of processing your return.Here's How to Return
Your Item:
Package your return.
Your packing slip must be sent back with your return so that we can provide creditUse the original packaging when possible and completely remove or cover the original shipping labelWhen the original packaging can't be used, please use a quality bag or carton.
Seal the package securely with tapeAffix the return label to the outside of your packagePlease use clear tape or glue when affixing the label.
Ship To: Spiegel Returns Department ***
Please Allow Up To WeeksIt takes up to weeks for us to receive and process your returnWe'll credit or refund the price of the merchandise including any taxes you were charged (excluding shipping and handling), less the cost of the UPS/Freturn charge of $10, when you choose this optionAllow two billing cycles for your credit to appear on your credit card statement.
Ship your package back by USPS or a carrier of your choiceInsure the package for the full value of the merchandiseKeep your shipping receipt until the credit for your return appears on your credit card statement" (para. and 5-9)
Spiegel(2014)Retrieved from ***
I have done what you asked me to do, is it so hard for you to do what your policy says? I previously wrote to you regarding this order with all the other orders. You were originally notified of this order December ***, when you took receipt of the merchandise and again on Wednesday, February ***, (You can scroll down and see my original message). By my estimation you still owe me $(minus shipping and handling and I kept one pair of the pants and returned one pair). Please let me know when I should be receiving the remainder of my money.
***
We have outlined your most recent order below:
ITEM#DESCRIPTIONQTYPRICETOTAL *** Pant by Newport News $ 0075207-3N-16W *** Pant by Newport News$ Available Merchandise $Discount Amount $Sales Tax $0.00Shipping Total $Total Amount Charged (+)$65.14 We hope that you are thoroughly delighted with your purchase and that you'll visit us again soon
If there is any way that we can assist you further, click on the following link to contact us at Spiegel Customer Care
You can reply to this email
Thank you,
*
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
At this time, I have not been contacted by Artemiss, LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Spiegel LLC regarding complaint ID ***
Sincerely,
*** *** *** ***
***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***
Hi,
No I have not been contacted by the company

Revdex.com:
At this time, I have not been contacted by Artemiss, LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Artemiss, LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Spiegel LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Artemiss, LLC regarding complaint ID ***
Sincerely,
*** *** ***

Revdex.com:
At this time, my complaint, ID *** regarding Artemiss, LLC has been resolvedThe company refunded moneys spent to me but never said they were responding to a complaint made to the Revdex.com
"">(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

At this time, I have been contacted directly by Spiegel LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I received the following response but have not received a refund
From:
customerservice
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

At this time, I have been contacted directly by Spiegel LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
class="MsoNormal" "margin: 0in 0in 10pt;">Spiegel contacted me via email with what appeared to be their general email indicating they were looking into the matter and it would be resolved. This was dated on April *. At this time I have not received any correspondences back or resolution. I have two refunds which I have not received. This whole ordeal has taken over two months to have my refund forwarded back to my account
This company should not be allowed to operate this way. Not only do they not have a contact number where customers can contact them but they do not readily refund customers what is rightfully due to them. Even with your involvement in this matter they still continue to be non compliant in resolving issues pertaining to refund. I have sent the numerous complaints on individuals with matters similar to mine. I just wished I was aware when placing these orders about how Spiegel did business
I am requesting my total refund in addition to my shipping and handling costs I incurred when sending the items back. They should not be allowed to charge customers twice for these costs. I paid to have both items shipped and paid to ship them back.
I have never had to fight to have money refunded back to me, as most online companies refund with no hesitation, and also provide a telephone number in the event of questions needing a quick reply
I hope that you will please act on my behalf, as I am now unemployed and in real need of my refund
Thank you for your assistance in this matter
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
**

Revdex.com:
At this time, my complaint, ID [redacted] regarding Spiegel LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Artemiss, LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Artemiss, LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Spiegel LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
I have received a full refund it took 7 months and a letter to consumer affairs and several certified letters to Spiegel and two filings with Revdex.com
 
Thanks for your help
Sent from my iPhone

At this time, I have been contacted directly by Spiegel LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Emailed [redacted] again and no response:
 [redacted]
[redacted]to [redacted]Hello,Just wanted an update to this email thread.  I still have not received my refund to my account.  Most companies take less than a week and looking at the reviews, Spiegel takes months!  I am not sure what the problem is, but I have been more than patient.  Has a refund been credits?  If so, when will I see it on my account?  If its easier, just send a check!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]