Spiegel

Review: I purchased several clothing items for Christmas. I returned a white lace dress thereafter. I asked for an exchange. The said that they could not exchange and they would send me refund check. The email sent was Feb * 2014. I have not to date received the refund check #[redacted]From [redacted] Customer Service you will receive a check from the company.NO CHECKThank you [redacted]

Product_Or_Service: White Lace Dress

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Send the check

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

The company had not contacted me or resolved the due payment to me for the item that I returned.

Sincerely,

Review: I made an online order 9-**-13 which I paid by capitol one credit card. on 10-**-13 my card was charged an additional $39.00 for RGI Spiegle VIP which I did not request. their # [redacted]Desired Settlement: refund of the $39.00 taken and cancellation of any club they signed me up for.

Review: An order for clothing was placed purchased and received by customer. The items were returned in its entirety within 5 days of receipt (October **, 2014 specifically) seeking a full refund. As of today's date, December *, 2014, Spiegel has not refunded my money to me. There is No phone number listed to call and speak with customer service representative, only an email address is listed and it gives an automatic response of "Your request for assistance has been received and we will contact you shortly with a resolution. Your request has been assigned Thank you for choosing Spiegel. Sincerely, Customer Service Department Spiegel, LLC Monday - Friday 9a.m. - 5p.m. EST [redacted]". I am yet to receive a phone call or a refund.

Product_Or_Service: apparel

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

A full refund of my purchase for Order #[redacted] Cr[redacted]

Review: I made a purchase, returned 3 of the items as stated in the instructions, and never received a refund (for the items returned).

Product_Or_Service: Clothes

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want a credit for the items returned.

Consumer

Response:

At this time, I have been contacted directly by Artemiss, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:They said the credit will be given within three weeks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: I returned an item to Spiegel on 4/**/14 and have not received a refund yet. I received an email saying, "The requested refund will be completed within the next few business weeks." According to their website, refunds will be issued within two weeks. There is not a phone number listed to speak to someone. The only way to reach them is via email and they have not responded to my last email sent on 5/**/14 asking for clarification of the refund timeframe. When I click on the link in the email to show me the status of my case, it does not show the last email I sent and it says my case is closed. If you follow the below link, you will see other people are having this same problem.[redacted]Desired Settlement: DesiredSettlementID: Refund

I am requesting a full refund of $92.17. My order number was: Order #:[redacted]

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: I placed an order with Spiegel in February 2014. I paid for the item and shipping ( Order # [redacted]) I also received a Fed Ex tracking number [redacted]. I checked the tracking several times. After checking with my PO I was told that the package never arrived. I called Fed Ex and was told the package was lost. I then called Spiegel, at that time they said they would start a claim with Fed Ex for the missing package. As of this date I have not received my Package nor a refund. Spiegel has not even responded to multiple requests for an update. I am very disappointed with this company, I was a very good customer and even ordered merchandise after this incidence. I will not continue to do business with a company that treats their customers this way!!!!Desired Settlement: I would like to receive the sweater that I paid for. I see it advertised on their site, I just looked and it is available. If for some reason they cannot send the sweater I request a full refund along with an apology and some type of compensation. Companies should not be allowed to keep money for items their customers don't receive due to no fault of their own!!!

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].

Sincerely,

Review: In 2011 I purchased merchandise from Spiegel. I returned merchandise, received a refund check which bounced and was forced to pay the bank fee and never received my money. The total transaction equaled $437.14. After all this, I was informed they declared Chapter 11 and I never was issued my credit. Every document sent to me, I responded to anxiously awaiting my refund. I took every effort to make sure I did not overlook any part of the bankruptcy process by responding to all documentation sent to me as well as diligently checking my e-mails on a daily basis for over two years. Finally, on June *, 2013 I contacted [redacted] of [redacted], Counsel to Debtors and Debtors in Possession who referred me to [redacted], Sr. Director , eCommerce of ArteMiss, LLC. I e-mailed [redacted] who in return had her assistant send their canned response. FYI - when researching Artemiss, they are no longer in business. [redacted]'s contact information was given to me with an e-mail address as ArteMiss although upon response from her assistanit came back as a Spiegel address. Here is the communication: From me: I am attempting to find out the status of the Signature Styles, LLC bankruptcy and if as a customers who lost money from purchases made from Spiegel, will ever be reimbursed. I wrote to [redacted], Vice-Chair Bankruptcy Group or Polsinelli PC who referred to me to you. Since notification of Signature Styles, LLC bankruptcy in 2011, I have been researching and waiting for information on credit from returned merchandise on purchases made through Spiegel in April 2011. I submitted all the necessary paperwork in hopes that I might be able to recover part of the $400 lost in credit due to the bankruptcy. I have tried to follow-up through PACER and the virtual claim site and cannot find any information. I simply want to know how to find out if I can recoup any of my loss from Spiegel. In the scope of this case, I realize that the amount I lost is nothing to a corporation such as Signature Styles, LLC but for me, it's a hit I didn't expect nor can afford. Although the case is closed, I am hoping you can give me insight as to where to go from here or direct me to a resource, person or department or forward this e-mail to the appropriate party. It would be a relief to find out if there is a chance of getting any of my money back and if so, and how to obtain the money or if this is simply a lost cause. Thank you for taking the time to read my e-mail and in advance, thank you for your help. [redacted] response: Thank you for contacting us. I have looked into our records and do show that you were issued an award through the Artemiss Appreciation Award program in the amount of $491.08. The award code was emailed to you at this email on September **, 2012. The award code expired on October **, 2012, as per bankruptcy stiplulations. As it turns out, since the bankruptcy is closed and the estate has been resolved we are not able to extend this expiration date and there is nothing further we can do. We understand the significant inconvenience and it is was substantial amount of money but we must follow the rulings. MY RETURN RESPONSE: Thank you for your response. Needless to say, I am very disappointed and devastated as I have faithfully checked my e-mails from Spiegel since being informed of the bankruptcy (in 2011) and never saw this so called e-mail. All other important documentation concerning this case were mailed to me (and not e-mailed) and furthermore, I was never informed a rebate would come in the form of an e-mail from a company I have never heard of, Artemiss Appreciation Award. Understanding you are the "messenger" feel free to pass along my feedback but I must say in absolutely NO way can you or Spiegel ever understand the inconvenience of the time and money I invested in trying to figure this thing out then only to find out it was all done in vain. This was NOT Spiegel's money to keep regardless of any time limits stipulated by the bankruptcy and it is simply not fair. Evidently bankruptcy laws are intended to protect the large corporations and nothing is in place to protect to the common consumer. The best we can do is never purchase from these corporations nor their affiliates and spread the word which is exactly what I intend to do. I understand the need to follow the "rulings" but someone wasn't watching out for the Spiegel customer and their best interest which is unfortunate. Hopefully Spiegel will learn what customer service is all about before they end up in bankruptcy again and truly be the end of the Spiegel and it's affiliates. Until then, this is one customer who learned their lesson the very hard(ship) way. I understand Spiegel must follow procedures as it pertains to bankruptcy laws but I feel I was totally blindsided by the whole process. For the layman and common person, this was handled in an extremely unfair and professional manner in that I had no way of knowing how a credit would be issued - there was no communication upfront, no follow-up from Spiegel, no way of knowing they were bought out by Artemiss who supposedly issued a credit therefore, I am sure ended up as a junk e-mail because of my computer security settings. It just feels like Spiegel was able to use the money due to the customers to offset towards their bankruptcy fees.Desired Settlement: I expect at the very least the refund owed to me via check or store credit. Or something for my hard earned money wasted on a legal issue I had nothing to do with, no control over and had no say in. I would like to see some sort of justice not just for myself but for others who have suffered as well.

Business

Response:

To Whom It May Concern:

Thank you for bringing that matter of [redacted] to our attention. On June *, 2011 Signature Styles, LLC owner of Newport News, Spiegel, and Shape FX filed for bankruptcy. On September **, 2011 Signature Styles, LLC officially dissolved its business and Spiegel, LLC formerly known as Artemiss, LLC emerge the purchaser of all assets. As a result, all gift certificates and merchandise certificates issued prior to June [redacted], 2011 and returns on order prior to this date are no longer available.

Spiegel, LLC offered to extend Artemiss Appreciation Awards to qualifying Signature Styles Customers. As per court rulings the program had two portions. The first portion included gift certificates and merchandise certificates issued prior to the bankruptcy on June [redacted], 2011. The second portion included returns on orders placed prior to the bankruptcy. Both portions of the program started on October **, 2011, the first portion ended on February **, 2012 and the second ended on October **, 2012, as per court stipulations.

[redacted] did apply and qualify for the second portion of the program. She was issued her Artemiss Appreciation Aware in the amount of $491.08. The code was emailed to you on September **, 2012. The award code expired on October **, 2012, as per bankruptcy stipulations.

Unfortunately, there was no way of us refunding the money back to her account due to the bankruptcy. Also since the program has ended the bankruptcy case is closed, there is nothing further we can do. We apologize for the inconvenience this has caused [redacted].

Sincerely,

The Customer Service Team

Spiegel, LLC

Business

Response:

Dear [redacted]:

On 06/**/2011, Signature Styles, LLC, owner of Spiegel, filed for Chapter 11 Bankruptcy in the United States Bankruptcy Court of the District of Delaware, case number [redacted]. As a result, customer returns prior to 06/**/2011 could not be honored under order of the court.

As the consumer of the above referenced complaint, [redacted], placed her order prior to 06/**/2011, therefore, her return could not be honored. Multiple notices were sent to consumers notifying them of their rights along with information on how to file a claim. The deadline to file a claim was 09/**/2011.

On 09/**/2011, Signature Styles officially dissolved its business and Artemiss, LLC purchased all of the assets. As several similar issues have been brought to our attention, we’ve made efforts to cease attempts to collect on accounts with similarly disputed charges. Customer should not be receiving any more notices, as we are not bringing them forward.

Regards,

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].

Sincerely,

Review: I am going on vacation at the end of the month of August, so I placed an order for a swimsuit (order #[redacted]) on Spiegel.com on July [redacted], 2013. After placing the order, I immediately realized that I'd forgotten to add "Apt. 1" to my address. I then immediately contacted Spiegel.com via email (because they have no phone number anywhere that will allow me to speak to anyone) and asked them what we could do. I never received an automatic email stating that they even received it, so I felt a little unsure. I then emailed again the next day - July [redacted], 2013 - after reading their FAQ (it said orders cannot be changed, only cancelled if you contact customer service immediately, which I did). So I sent another email, asking them to cancel the order. I did not receive any contact back besides "we've gotten your email, we'll be back with you soon". Keep in mind, my order had been in "processing" this entire time, right up until I receive my "Your order has shipped!" email on July [redacted], so it could have been cancelled. The next day, I received an email saying that they couldn't do anything at this point and I'd have to contact my local post office as this was shipping USPS. I then looked at my shipping confirmation email, it stated that it was shipped via UPS, not USPS, and that there was no tracking available. I have logged into my account on Spiegel.com numerous times since and attempted to find tracking, to no avail. They've charged me $52.59. I am a college student on a tight budget and that is a large sum of money to lose on what I thought would be a simple, painless transaction. My mom and I have now been researching for the last half hour, ways to contact Spiegel.com besides email - all of the phone numbers I contacted said "We are now able to assist you any hour of the day, contact us by email" and then each number then disconnects. I work in an [redacted] call center and I know that they can do better, this is absolutely pitiful.

Product_Or_Service: Solid Bandeau Twist One-Piece

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my money back. They have absolutely disgraceful customer service, if you can even call it that. My package may or may not be on its way and I was very excited for it, now I don't know if I'll ever receive it or not, because 1) I have no tracking and 2) the address isn't full on the order (which I realize is my own mistake, thus wanting to cancel the order). I really just wanted my swimsuit for my vacation and this has turned into a huge o

Business

Response:

Case #[redacted]

A claim was filed with USPS for the package. Resolved on 10/**/13 and [redacted] has been credited for the full amount.

Review: I am writing in reference to an order that I placed on December **, 2014 (# [redacted]). I ordered five items, two of which did not fit correctly. I returned the two items and the tracking receipt ([redacted]) indicates that they were received by Spiegel on December [redacted]. I have yet to receive my refund.

I emailed the customer service department four times and received a generic response indicating that someone would contact me shortly but have not been contacted. I then sent a letter to the corporate office in New York. Again, I have received no response.Desired Settlement: The company owes me $58. I paid with my Amazon account so they can credit me that way or send me a check.

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order on 3/*/2014 and returned the purchased item in May of 2014 and I have not received an refund as of 12/**/2014

I placed an order at Spiegel LLC on 3/*/2014 order number [redacted] for a Jessica Coat Style:H8784 they shipped my item on 3/*/2014 and I retuned the item in May 2014. I have a email from a representative named [redacted] that the refund will be completed within the next few business weeks but I have never received my refund. I have made several attempts to contact them by phone, my bank has tried to reverse the charges without success, I sent a request by certified mail and got returned proof that they received it and I still have no refund. Since they have there merchandise I would just like my refund of 59.39.Desired Settlement: I am seeking the amount of 59.39 fog which I was charged.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].Sincerely,

Review: I order merchandise from Spiegel . com in march of this year I sent back the return within 45 days stating there return policy. I have contacted them with multiple emails they have no working phone # to contact them. I had my bank pursue a claim and they sent backing saying they have no return policy or owe me any credit. That is not what is on their website they have a return policy. There merchandise was back per USPS just like it saids on their website. They owe me 44.16 and they have still to make good on this there is no means of contact with this business and they have completely have unethical practices and do not follow their policies they have on their website.Desired Settlement: I want my bank account with the credit card I used credited back to my card in the amount of 44.16

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].

They have yet to contact me or credit my bank account back. The only communication I have had was the email telling me case file is open and that is it. I was given 1-800 numbers from my bank and off the bank charge they made and both numbers are not in service.

Sincerely,

Review: I ordered two pair of jeans in size 14 Tall on the website and recieved 14 petites. It took months to get them to respond by e-mail as the website does not indicate a telephone number. I sent numerous e-mails opening a case and would get no response for weeks until I mentioned I was reporting them to the Revdex.com, then when I got a response, they did nothing to resolve the problem. They sent me a pre-paid return postage label to send the jeans back. The recieve them and unerous times I have sent an e-mail asking for refund fo my purchase price and shipping and handling cost. I have not hear from them in a month until receltly. The only have an e-mail address. I have not recieved any information on when I will recieve a refund. They have no telephone contact info on the website and when I called the number on the prepaid label, I just rerouted and rerouted electronically to a number of extensions that were never answered.

Product_Or_Service: Jeanology Scrunch Slim Jean by Newport News

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund of Purchase price and shipping and handling cost.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: I have not received my refund credit from [redacted] after they confirmed they received the return. I started my return on March *, 2014. I received confirmation from them they would take care of it as of 3/**/14. After repeated inquiries to them on the date it was credited (I haven't seen it on my credit card statement), I have not had a response back nor do I see the credit. If they did credit it, I need to know what date so I can follow-up with my bank. Last email from them.On Mar **, 2014, at 1:09 PM, [redacted] Customer Service [redacted] wrote:Update for Case #[redacted] - "[redacted] (status of return)"Dear [redacted],The requested refund will be completed within the next business week.Thank you.

Product_Or_Service: Clothing

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a response from [redacted] as to the actual date they credited my account as I do not believe they ever did.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: I placed my order on 03/**, I was emailed that my order was not shipped until 03/**, on 4/** I emailed CS because I had not received my order; however, I was told my order was on its way. I still have not received my order and believe I have exceeded the amount of time to reasonable expect my order to arrive. I ordered the swimsuit for a vacation and I will now have to rush to find something else appropriate. What is disheartening is that during this month process of attempting to receive one swimsuit, I was not contacted by Spiegel, even when there was such a long delay in shipping. Really, 03/** and order not being shipped until 03/**? Even when I email customer service on 04/**, I was supplied with a tracking number but the customer service rep didn't even bother to track it for me, a simple your order is in [redacted], ** or it is in **. Your saying, I could have done this myself. I could not. Because when I attempt to click the tracking link, it sends me nowhere.Desired Settlement: would like the full amount of the swimsuit and the shipping credited back to my credit card.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Spiegel LLC has been resolved. The business never contacted me, although I requested someone call me, I never received a call or any form of additional contact. Prior to filing my complaint via email I was told I would not receive a refund because they where changing warehouses, a move from [redacted] to [redacted], or vice a versa, which was the reason for the delay. Nevertheless, almost 3 and 1/2 months later my order was shipped and received.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Received order on or about 6/**/14 (this was the ship date). Returned items for refund on 7/** and it was received by them on 7/**/14.To date and after numerous email attempts for resolution refund has not been credited to my account. All I get receive is an automated response that they have received request and will respond shortly.

Product_Or_Service: Clothing

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Leah Jumpsuit - refund ($24.00 plus tax)Angelina Skirt - 2 each - refund ($19.00 each, total $38.00 plus tax)At this point I would also like my shipping charges that I paid to return these items which was $13.97

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Artemiss, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: The merchandise I ordered was returned in a timely fashion, I have been unsuccessful in obtaining my refund.

This is part of the letter I had been resending to [redacted]. I had been emailing quite frequently and even sent a hard copy via mail:

My cr is [redacted]. The order number in question is ####-####-###-#######. I returned this merchandise on 1/**/14. It was signed for on 1/**/14 at [redacted]. Tracking # [redacted]. I have called to no avail, the published number for [redacted] is always busy, even if you try calling after hours, and it is an instant busy signal, makes you wonder if it is a real number. I have emailed approximately 40 times. The following is THE ONLY response I have received:

On [redacted], March **, 2014 [redacted], [redacted] Customer Service wrote:

Your request for assistance has been received and we will contact you shortly with a resolution. Your request has been assigned Thank you for choosing [redacted]. Sincerely, Customer Service Department [redacted] Monday - Friday 9a.m. - 5p.m. EST [redacted]

The above is the ONLY response I have received. In my rather lengthy letter I asked to be removed from their email list, and I had been so they must have read it at least once....the emails have started again for me to purchase again.Desired Settlement: I would like a full refund for the merchandise I sent back. They have the merchandise AND they have my money. It has been a year now, I think that is long enough.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sent my return items to [redacted] which was received on 9/**/14 and have not received a full refund as promised according to their Return Policy.

I purchased on-line 5 items from [redacted] on 9/*/14. I received the package on 9/**/14 but had to return them UNWORN, in their original condition, as they do not fit me. The return items received by [redacted] on 9/**/14 according to tracking number of this package. I have not yet received a full refund as promised. Please read the Return Policy below that I copied/pasted from [redacted]

[redacted] Returns and Exchanges*

If you are not completely satisfied with your purchase, simply return the item(s) in their original condition for a refund. Merchandise returned within 45 days of the shipment will be credited back to your credit card for the full amount. Items must be unworn with tags attached (swimwear must have sanitary liner attached). Worn or damaged returns will not be accepted. No returns will be accepted after the 45-day period. If you return your order after the 45 days and would like it back, we can ship it back to you for a fee of $15. Please contact our Customer Service Department at [redacted]. Allow up to 2 weeks for us to receive and process your return. Adjustments to credit cards should appear within 30 days of processing your return.

I have emailed [redacted]'s Customer Service several times as they do not have a contact number for me to speak to someone directly to expedite this matter. I sent an email message on October [redacted], [redacted] and [redacted] and finally got a reply on 10/**/14 by representative [redacted] stating "All refunds will be completed within the next few business weeks". Then I waited before emailing [redacted] Customer Service again on November [redacted] and [redacted]. I received a reply from [redacted] yesterday, 11/**/14, stating again the same answer in quotes above.

I need your help in expediting this matter as I donot know when [redacted] will send a full refund to my credit card that was used to place my order above. As of today, it is already more than 6 weeks from 9/**/14, the day [redacted] received my return items.

Thank you for your time and your help.

[redacted]Desired Settlement: I need [redacted] to credit my full refund TODAY as it is past due according to their Return Policy.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order with this company on 11/**/13 and 11/**/13. I made contact with them on 11/**/13 via email due to there being no way to contact by phone to let them know the items needed to be returned. They responded back on 12/*/13 with directions on how to make returns. By this time I had gotten the items I ordered on 11/**/13. I sent the returns in December, there were 3 pairs of slacks that were returned. Spiegel took receipt of them on 12/**/13 at 1:12 p.m. On 02/**/14 I contacted the company again because I had not heard anything from them nor had I received my refund. They replied back on 2/**/14 to let me know they had opened a case. Then on 2/**/14 they replied back with this "[redacted]" Dear [redacted]" I have yet to receive my refund! Since then, I have sent several more emails on 3/*/14 (actually 2 on this day), 3/**/14, and 3/**/14 all to no avail. These people have my merchandise and my money. They are no longer responding to my emails. I check my account on a daily basis. The items were returned within the 45 days as their website suggests, their sites says adjustments to credit cards should appear within 30 days after processing the return, IT'S BEEN 4 MONTHS!!! I did everything right. I got confirmation they took receipt of the return. They have have acknowledge my emails so they know of my situation. SPIEGEL REFUSES TO RESPOND TO MY EMAILS AND RETURN MY MONEY! THIS IS THE WORST CUSTOMER SERVICE EVER!!!!! I WILL NEVER, EVER SHOP WITH THEM AGAIN, I DON'T WANT IT EVEN IF IT'S FREE. I JUST WANT MY MONEY AND THIS RELATIONSHIP TO BE SEVERED.Desired Settlement: I would like a refund for the items that were returned. I would like my name and/or email address taken off any and ALL solicitations and mailings. I no longer want to receive ANYTHING from this company EVER again. I will NEVER, order from them again. I just want my money back. Worst customer service ever.

Consumer

Response:

At this time, I have been contacted directly by Spiegel LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Spiegel, LLC is still refusing to pay me all of the money owed to me. They sent me a check for a portion of the refund due me. I contacted them via email to let them know of the discrepancy and the amount owed minus shipping and handling. An automatic email shortly followed stating they were opening a case, however, I have yet to hear from them. I have not cashed the check they sent me. Following is the email I sent to them on March **, 2014:

Good evening,

First off, let me say thank you for check #[redacted]for $68.00 for order number [redacted]####, however, that is not the full amount that you owe me. I made two (2) separate orders. You only refunded me for one (1). I returned a portion of the second order to you, order number [redacted]#### / invoice number **####. A total of $65.14 was charged to my credit card. I have copied and pasted the order confirmation below. I returned one pair of those pants, the: [redacted] Pant by Newport News $29.00

I realize you are not refunding the shipping and handling. I just want what's owed to me. I have filed a complaint with the Revdex.com in your area. I will gladly respond to them and say that it is closed and you have rectified the situation once I get the remainder of my money. I will forward them a copy of this email as well. This is taking entirely too long. This used to be a respectable company. I have been asking you guys for my refund since December 2013. Below is your return policy that I copied and pasted from your website:

"Spiegel Returns and Exchanges*

If you are not completely satisfied with your purchase, simply return the item(s) in their original condition for a refund. Merchandise returned within 45 days of the shipment will be credited back to your credit card for the full amount. Items must be unworn with tags attached (swimwear must have sanitary liner attached). Worn or damaged returns will not be accepted. No returns will be accepted after the 45-day period. If you return your order after the 45 days and would like it back, we can ship it back to you for a fee of $15. Please contact our Customer Service Department at [redacted]. Allow up to 2 weeks for us to receive and process your return. Adjustments to credit cards should appear within 30 days of processing your return.Here's How to Return

Your Item:

1. Package your return.

Your packing slip must be sent back with your return so that we can provide credit. Use the original packaging when possible and completely remove or cover the original shipping label. When the original packaging can't be used, please use a quality bag or carton.

Seal the package securely with tape. Affix the return label to the outside of your package. Please use clear tape or glue when affixing the label.

Ship To: Spiegel Returns Department [redacted]

Please Allow Up To 2 Weeks. It takes up to 2 weeks for us to receive and process your return. We'll credit or refund the price of the merchandise including any taxes you were charged (excluding shipping and handling), less the cost of the UPS/FED-EX return charge of $10, when you choose this option. Allow two billing cycles for your credit to appear on your credit card statement.

2. Ship your package back by USPS or a carrier of your choice. Insure the package for the full value of the merchandise. Keep your shipping receipt until the credit for your return appears on your credit card statement. " (para. 2 and 5-9).

Spiegel. (2014). Retrieved from [redacted]

I have done what you asked me to do, is it so hard for you to do what your policy says? I previously wrote to you regarding this order with all the other orders. You were originally notified of this order December [redacted], 2013 when you took receipt of the merchandise and again on Wednesday, February [redacted], 2014 (You can scroll down and see my original message). By my estimation you still owe me $29.00 (minus shipping and handling and I kept one pair of the pants and returned one pair). Please let me know when I should be receiving the remainder of my money.

We have outlined your most recent order below:

ITEM#DESCRIPTIONQTYPRICETOTAL [redacted] Pant by Newport News 1 $29.00 0075207-3N-16W [redacted] Pant by Newport News1 $29.00. Available Merchandise $58.00 Discount Amount $5.80 Sales Tax $0.00Shipping Total $12.94 Total Amount Charged (+)$65.14 We hope that you are thoroughly delighted with your purchase and that you'll visit us again soon.

If there is any way that we can assist you further, click on the following link to contact us at Spiegel Customer Care.

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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].

Sincerely,

Review: I purchased a top for my wife for Christmas. It did not fit & we returned it in early January. An inquiry was made by me by e-mail on Jan. [redacted], & I received an automated immediate acknowledgment of receipt, & that someone would be assigned to investigate promptly. I received no further response. I e-mailed again on 2-**, 3-*, & 3-**. I also attempted to call customer service multiple times on 3-**. It was almost impossible to locate the customer service number, & once I did, there is no real person to speak with, you just go in circles in the automated system. In the last e-mail we notified them that the Revdex.com would be contacted if we got no response. Could you please help us to resolve this problem? The order # was [redacted], customer # [redacted], item # 2AL 74531 S slate blue tuck front top. Cost was $49 & some cents. I can send you the e-mails I sent them & the exact amount & date of credit card charges if you need it. Any help you can give us would be greatly appreciated.Desired Settlement: Refund ASAP

Consumer

Response:

At this time, I have been contacted directly by Spiegel LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I received the following response but have not received a refund

From:

customerservice

[redacted] [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I returned clothing that did not fit properly in March 2014. I have a fedex receipt confirming it was received. I have contacted Spiegel numerous times regarding my refund. I have not received a response to any of my messages. I am owed a refund.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting a full refund of my purchase:Shipment #1:Shipping Status:Shipped on Feb **, 2014 via StandardDelivery Estimate:Feb [redacted] 2014 - Mar *, 2014 Track Your PackageShipping Address:[redacted]United StatesShipping Speed:StandardItems Ordered:Caroline Dress by Shape FXUnit Price:$24.00Item Total: $24.00Size:10Color:BLACKQuantity:1Gift options:We're sorry, we can not gift wrap this item.Items Ord

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Artemiss, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,