Spiegel

Review: I order merchandise from Spiegel through their Ultimate Outlet online system. I placed the order on September *, 2013. They shipped the item on September *, 2013; however, I never received the merchandise. I received an email to check on the delivery status and it showed "delivered". I contacted them via email 5 times before receiving a resonse. Their response stated: Dear Customer, We have little to no control over the shipping policies and procedures of FED-EX and UPS. Currently we can only transfer the packages to their possession for delivery, as stipulated by our agreements with their corporations and pass the tracking information, if given, to our customers to ensure timely delivery and prompt customer service. Any packages that are 1lb or under are automatically transferred to the US Postal service (USPS) as mandated by government contracts with UPS and FEDEX. At no time is Spiegel trying to deceive or mislead our customers about shipping practices. If our warehouse is experiencing abnormally high volume, expedited shipping may temporarily be unavailable. Otherwise, we always attempt to keep our shipping practices at the highest level of service and availability to our customers. All shipping notices are sent electronically to the email on file associated with the order. If at anytime you do not receive an email about your order please email us for an update. We thank you for your time and your recent order. Sincerely, [redacted] That is unacceptable. I paid them to have the merchandise delivered to me and they simply do not care that I have not received my merchandise and wont refund the money. Order Date: 09/**/2013 Invoice Number: [redacted]Desired Settlement: I want my money back including shipping charges as my shipping charges were almost as much as the item!

Business

Response:

Dear [redacted],

Review: I bought a pair a pants and top from this company online and at no time when buying the items online does it tell you that you can't exchange or refun

I bought a pair a pants and top from this company online and at no time when buying the items online does it tell you that you can't exchange or refund. The pants came in a different color than what I order and I was told by (email only, no phone number to contact anyone) that the color I wanted was not in stock so they sent me the wrong color pants and the top was too small, again, no where on the website when order does it tell you that you can't exchange.Desired Settlement: I bought a pair a pants and top from this company online and at no time when buying the items online does it tell you that you can't exchange or refund. The pants came in a different color than what I order and I was told by (email only, no phone number to contact anyone) that the color I wanted was not in stock so they sent me the wrong color pants and the top was too small, again, no where on the website when order does it tell you that you can't exchange.I want a full refund. On my order I requested pants in blue and they knew they didn't that color and sent me black. Why would send me the wrong color with no contact stating they didn't have the color I order, but processed & took my money in unethical and no intergrity falsely betrayed a consumer!

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Ordered Items online, returned items 5-**-14 not yet refunded.

On May **, 2014 Spiegel shipped an order I had placed. Order # [redacted]. I received the order and all items were sized incorrectly. One item was retained all others were mailed by USPS on May **,2014. Tracking indicates Spiegel received package on May **,2014. I had not heard any reply. I entered Spiegel site and sent a message asking for refund. On Tuesday July **, 2014 I received the following automated message "Your request for assistance has been received and we will contact you shortly with a resolution. Your request has been assigned Thank you for choosing Spiegel. Sincerely, Customer Service Department Spiegel, LLC Monday - Friday 9a.m. - 5p.m. EST [redacted]. I have not heard anything since then. On 7-**-14, 7-**-14 and on 8-*-13 I have sent messages asking for reply to this matter and still have no credit or reply.Desired Settlement: Spiegel owes me refund in the amount of $39.00.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: In 2009 I ordered an item from Spiegel LLC. They said I agreed to sign up for a privilege pass of a monthly charge of $14.95 for a discount on their items. They claim I clicked on a button on an e-mail making a commitment for this (Privilege Pass). I did not. They have charged me $1196 plus in charges since 2009 for a service I did not order or sign up for. I did notice the charge on my credit card but assumed it was for insurance on my credit card. Today, along with my credit company we had a conference call and through various back and forth was offered 2 years reimbursement $358.80 and not the full $1196. They are keeping the remaining $837.20 for a service I did not agree to and have never used. I did not (to my knowledge) click on any button making a commitment to pay the monthly fee for something I did not use. They claim they sent a follow up e-mail. Well, when you buy from a vendor they inundate you with e-mails. I'm sure most people do not open and read every single e-mail they receive from [redacted], [redacted] etc. I want refunded in full. I did not once use this service.Desired Settlement: I would like my full refund back when they claim I committed to the privilege pass (January 2009).

I calculate the charges to be $1196 at least.

They say I did commit because they have my details. Yes, I ordered an item from them but did not commit to this privilege pass.

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I returned two items on 7/*/14 through the US Postal service. The items were received and I have yet to be refunded the full amount of my purchase. I was initially told in the first of many email correspondences that the process would take two weeks. In another email I was told that I would receive my refund in a few business weeks. I would just like the amount I paid to be refunded in full.

Product_Or_Service: dresses

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the original credit card used for this purchase to be refunded.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: I returned an order to them back in February. The order was placed on Feb. * and their return policy on the websites claims full refund for returns up to 45 days.the order was returned in accordance to their policies but I never received a refund. I contacted them via email on March ** with a inquiry on the refund to which I received an email response that my request has been received and they will contact me with updates. On April * they asked me for the order number, I emailed them the order number. On May ** I emailed them again about not receiving the refund and I didn't get any response from them yet. There is no phone number listed on their website. The phone number listed online which I tried to call multiple times turns out to have busy signal. I am still waiting for the refund.

Product_Or_Service: Clothing

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to receive a refund.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: I placed an order for (3) with Spiegel/FX Shape tops and was displeased with the product. I returned the merchandise on Saturday 5/*/2014. I paid 10.00 for the return shipment. On Wednesday 5/*/2014 the merchandise was signed by a [redacted] at address: [redacted]. On 4/**/14 I generated an email to the customer service department in reference to my refund. I did not hear back until 4/** with a case# - "Credit" and

Dear Spiegel Customer,

The requested refund will be completed within the next business week.

Thank you.

Almost one month later no refund or acknowledgement.Desired Settlement: I attempted to contact Spiegel on several occasions. No return phone call or emails. "FRAUD"

Review: [redacted] DOES NOT HONOR ITS RETURN POLICY!!!!. I bought clothes from this company and returned them immediately. Based on the package tracking, the items were returned on on May **, 2014 at 9:15 a.m. to its returns locale in [redacted]. TO THIS DATE, SEPTEMBER *, 2014, NO REFUND HAS BEEN ISSUED despite repeated contacts to this company!! Customer service acknowledged one of my emails and responded with the following on June **, 2014: Update for Case #[redacted] - "Fwd: Case Update: [redacted] - Recent Order Return"Dear Spiegel Customer,The requested refund will be completed within the next few business weeks.Thank you.That was it! And to this date, despite repeated inquiries, nothing has been refunded and no one has bothered to respond. Disgustingly unacceptable!!!! I'd like my refund!!!!!

Product_Or_Service: clothes

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I'd like to obtain my refund, and rest assured, I will never purchase anything from this company ever again, neither will I ever recommend it to my friends or family!!!!!

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: I purchased an article of clothing in early May 2014. I returned the article with the receipt on May **. I never received a credit or refund. I sent an email in June requesting my refund. I received a cookie cutter response saying they are looking into it. At the end of July I still had not received the refund. Sent another email and another again two weeks later. Never received any responses. And still have not gotten the refund. It was only $10 however it is horrible that they do not respond and have no phone number to actually speak to someone.

Product_Or_Service: Clothing

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my refund and an apology.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: I order clothing from Spiegel and it was shipped mid April 2014, to be delivered between 4/**/14-4/**/14 and never arrived. I tracked the package and it stated undeliverable address but the address was in fact correct (it was/is my place of business).I have attempted to contact Spiegel via there email link, I cannot find an accurate/current phone number, no one has followed up with me from the company. I have also put in a complaint with [redacted] who was the shipper for the company without follow up from them. As of today, 5/**/2014 I have not received my order and they have charged my account $85.XX and some change. The last I tracked my package it states that it was delivered to [redacted] on 5/**/2014; I don't even know anyone in [redacted] and I live in [redacted]. I request a refund promptly for the package I never received.Thank you for your time, [redacted] Product_Or_Service: ClothingDesired Settlement: DesiredSettlementID: Other (requires explanation)

Please see above, I want a refund for the full amount to include shipping and I want a complaint put into the company for terrible customer service.

Review: You cannot reach them - I have never gotten my product I purchased and you cannot reach them. I have sent 4 e-mails to their customer service their phone number does not work - it is continuously busy. I cannot get my money back because I purchased this on my Debit Visa Card and the transaction has been completed and I cannot reach them.Desired Settlement: I want them to refund my money - I never received my product

Review: I have not received the item I ordered nor have I been given a reason why.

On January **,2015 I placed an order for a pair of flip flop sandals from [redacted]. I received an email stating my order had been processed. Order #: [redacted],Flip flop Sandal Embellished with Asymmetric 2-Piece Heart,$10.00,S&H $10.32-Total $20.32, visa card method of payment online. I have emailed [redacted] with no response all I keep getting is a computer generated email stating they received my email. keep in mind this is the only way to contact [redacted] other than by the postal service.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I ordered the merchandise because I want what I ordered. However if I am unable to receive the merchandise that I ordered I would like a complete and full return of my money. I would also like for [redacted] to not be able to transact business if they or not going to do right buy their customers. you cant just take peoples money without giving them the items they purchased.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Artemiss, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I ordered two items. One Dress is "Out of Stock," and the other item was delievered. I was charged for both items. I have sent multiple email to customer service without a response. Just multiple Case Numbers that are auto-generated and emailed back to you.Desired Settlement: Refund to the credit card used or check sent.

Consumer

Response:

At this time, I have been contacted directly by Spiegel LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Communicated via email and I still have not received a refund.Date: [redacted]

"Update for Case #[redacted] - "Fwd: Thank you for your order!"Good Morning [redacted] Please check your spam or junk folder. I, personally, have responded to several of your e mails. The dress , in the size and color that you selected is sold out. I apologize for the inconvenience. A refund has been requested and you will be credited. I will also resend a response to your [redacted] account again. Have a nice day. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Spiegel LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Emailed [redacted] again and no response:

[redacted]

[redacted]to [redacted]Hello,Just wanted an update to this email thread. I still have not received my refund to my account. Most companies take less than a week and looking at the reviews, Spiegel takes months! I am not sure what the problem is, but I have been more than patient. Has a refund been credits? If so, when will I see it on my account? If its easier, just send a check!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed a order on 03-**-14, the payment was taken from my account on 03-**-14. As of today 05-**-14 I have not received my order. I have e-mailed them nine (9) times, each time they e-mail me back to tell me that my account has been assigned to a service rep., but no action has been taken. One suggested that I go to my local post office, which I did. They had no record of receiving it.Desired Settlement: Since my order is paid for, I would like to receive it.

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].

Sincerely,

Review: I placed an internet order for garments on December **, 2014. Due to fit, I returned two of the three garments purchased. The date of return was January **, 2015, well within the

45 days required for full refund as indicated on Spiegel's website. Also indicated in the return policy, the items were returned to the Spiegel Returns Department [redacted],

[redacted]. The items were delivered to the Spiegel Returns Department on January **, 2015 at 1:20pm. Tracking number [redacted]. I attempted to reach Spiegel's customer service department at ###-###-#### and at ###-###-#### and got a message stating that I had reached a non-working number in both cases.

I sent Spiegel an e-mail requesting a resolution, but have not received a reply.

Any assistance you are able to provide will be greatly appreciated.

Thank-you in advance. [redacted]Desired Settlement: I would like a refund of the purchase price for the returned items ($68). Thank-you.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Spiegel LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Update for Case #[redacted] - "order [redacted]"You owe me for the taxes and the shipping cost it took to send the blouse back to you. I have never witinessed such a mess before in my 60 years of living. I don't give my money away. give me back the $10 and the taxes you charged my. Click here to update the Case online, or reply to this e-mailMessage History-----Original Message-----From: [redacted]Sent: Saturday , July **, 2014 10:07 am EDT (GMT-04:00)Subject: order [redacted]case is -----Original Message-----From: [redacted]Sent: Saturday , July **, 2014 10:07 am EDT (GMT-04:00)Subject: order [redacted]You owe me for the taxes and the shipping cost it took to send the blouse back to you. I have never witinessed such a mess before in my 60 years of living. I don't give my money away. give me back the $10 and the taxes you charged my.-----Original Message-----From: [redacted]Sent: Saturday , July **, 2014 09:59 am EDT (GMT-04:00)Subject: order [redacted]I paid $10.00 to ship the blouse back to you. You said you would refund my ten dollars as part of the return. What is wrong with you people. I have never had this much trouble returning an item. You did not include the taxes you charge. Are you going to keep that too. This is ridiculous. I am 60 years old. Never in my sixty years of living have I witinessed such a mess.-----Original Message-----From: [redacted]Sent: Wednesday, July **, 2014 05:58 pm EDT (GMT-04:00)Subject: order [redacted]Desired Settlement: I want the taxes and the shipping it cost me to send the item back to Spiegel. $10.23. I will never deal with you again.Thank You

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Spiegel LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I returned defective merchandise in January 2014 with an RMA number via [redacted] and have still not received a credit or any acknowledgement from Spiegel. I sent the initial complaint January 8, with a follow up e-mails on February **, 2014 and March **, 2014. I then sent a follow up letter via US mail to the [redacted]t address in April 2014 and no response or acknowledgement from them either. I am not able to get through to a person on their toll free customer service phone number.

Copy of April 2014 letter below:

[redacted] Original order #[redacted] (Placed November 2013)

Case #[redacted] (opened January *, 2014)

April **, 2014 Spiegel Attn: Customer Service Dept. [redacted], 11th

I made a purchase from Spiegel with my Newport News credit card in November 2013. The jumpsuit retailed for $89.99. The purchase and the associated interest were paid off in 2 months’ time. I wore the item for the first time in December and the zipper malfunctioned – because it was a jumpsuit and the zipper ran the entire length of the back I could not wear it, and I e-mailed Spiegel Customer Service on January [redacted] Dear Sirs: I am hoping that you can help me to resolve a customer service issue that has been open since January 2014.

th when I returned from vacation. In turn, I received an RMA number and a mailing label was issued by West Logistics to return the jumpsuit via [redacted], which I did. During this time, I received a letter that Speigel was closing their credit operations (including my Newport News card, although it had a zero balance) and would now sell through Amazon. Please note that the ship label from [redacted] incorrectly refers to my return as Order#[redacted] – the correct number is #[redacted]

I still do not have a store credit or a pro-rated refund check for this jumpsuit. Although a case number was established by your Customer Service Department, no action has been taken. I only have verification that your company ever received the item from the shipper’s tracking number ([redacted]). I have not received any acknowledgment that you were examining the merchandise or that some kind of adjustment would be provided. Since the Newport News credit card no longer exists, I expected that I would either receive a store credit to spend at Spiegel or some comparable cash payment. .

I have had no success in reaching a human on your 800 number and sent 3 e-mails (each time waiting 2-3 weeks to give you time to respond) to your company at [redacted] referencing the original case number. I am hoping that this written appeal sent to a local address will find its way to someone that can resolve this issue. Please contact me at ###-###-#### at any time or e-mail me at [redacted] and let me know if you have any further information regarding my return and/or a potential merchandise credit. You can also reference my account information using my alternate e-mail address: [redacted].

Sincerely,

Enclosures: copy of e-mail from West Logistics/[redacted] issuing the return label

copy of e-mail thread showing 3 e-mails sent to Spiegel from January to March 2014Desired Settlement: Cash refund of $89 - my credit account with Newport News does not exist anymore so they cannot credit the original purchase account. I don't want store credit because I am not confident that I will be successful in redeeming the credit.

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I returned merchandise to Spiegel for a refund in March of 2014. I have yet to receive my refund. I have emailed repeatedly and they tell me EVERY SINGLE TIME that it will be resolved in one to two business weeks. There is no phone number to call and absolutely no recourse. It's just thievery and it's disgusting. There are complaints like this one all over the Internet about Spiegel. Most people just give up--there's really nothing the purchaser can do. Class action lawsuit?

Product_Or_Service: two blouses

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Refund my $40 to the credit card I used to purchase the merchandise.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: Good Afternoon,I ordered a dress from Spiegel on May *, 2014. The dress was to small so I returned it within the same week for a refund. To date, I have not received my refund. I sent several emails inquiring about my refund and to date, I have not receive a positive response, that is why I'm filing this complaint.

Product_Or_Service: Dress

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a refund of $24.00 for the dress that I returned.

Consumer

Response:

At this time, I have not been contacted by Artemiss, LLC regarding complaint ID [redacted].

Sincerely,

Review: The clothing I purchased has an awful odor. The only way to return items is to email them and wait for them to contact you. I sent the email over a week ago, and they have not contacted me.Desired Settlement: I want my entire purchase from Spiegel credited to my credit card. $25 was spent with Groupon plus the additional $24.43 that I spent in addition to the gift certificate for a total of $49.43..

Consumer

Response:

At this time, I have not been contacted by Spiegel LLC regarding complaint ID [redacted].

Sincerely,