Spotify

Hi there We will contact the customer and try to resolve the issue. Thanks,

Hey, We'll respond to the customer to try and resolve the issue Thanks,

Hey, We will get in touch with the customer to try to resolve the issue Thanks,

Hi there, We'll respond to the customer right away Thank you,

I cancelled my subscription on Saturday, February [redacted] and they STILL charged my card todayI want reimbursed for the chargesThere is NO way to contact these people

Hi, I will reply to [redacted] directly and look to resolve this complaint. Thanks, [redacted]

Hello there, We're replying to the user now, asking for more account/payment information so we can locate the account in questionOnce we've located it, we'll look into refunding the payments made during the aforementioned periodIf you need anything else, let me knowThanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT First of all it says on the above comment that Spotify will contact the customer (me) that has not happenedI don't know how you guys were fortunate enough to reach them because their impossible to reach.I finally got a response last week stating they would cancel my streaming service.I look on my statement this week &see they are still charging me.I have never seen a business like this.They don't respond to your e-mails.I googled Spotify to see if they had a customer service #.And indeed they do have a number.Every time you call it you get a strange busy signal.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am currently in contact with a representative from Spotify and we are trying to resolve the issueMy problem has NOT been solved yet Sincerely, [redacted] *

Hey, We've identified the issue and a resolution; we'll contact the user directly Thank you,

Hi, I have checked both email addresses ( [redacted] and [redacted] ) and unfortunately can’t find a case that was created through our contact form I can see [redacted] has two Spotify accounts with these email addresses /> The first account was created with [redacted] page ‘ [redacted] ’and email address [redacted] As [redacted] advised the premium was cancelled on this account on [redacted] March but on the same day new payment details were added and [redacted] resubscribed to Premium on [redacted] March and the subscription has been running ever since The second account with username ‘ [redacted] ’ and email address [redacted] was created on [redacted] May [redacted] subscribed to the day free trial on this account on [redacted] May and this was converted to a premium subscription and [redacted] has been paying ever sinceThis second account is the active account [redacted] has been using I will be happy to refund the three payments made on the first account from May to July, as the customer has been paying twice but only using the one account [redacted] has been using the second account on a daily basis so I won’t be able to refund any payments on this account, but I would be happy to cancel this subscription if that’s what he prefers I will contact [redacted] directly with the same information, so we can go through the refund process and I hope this will resolve this case Thanks, [redacted]

Hello, We've already refunded the payments for the user and terminated their subscription, so they won't be charged again Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.ID # [redacted] The company refunded the charges in question in a timely manner and I am satisfied with the result Can you please change the status to satisfied Thank you [redacted] ID # [redacted] Sincerely, [redacted]

Hey, We've taken a look at this case and can confirm that we found an account that matched the details given by the customerThe subscription has been cancelled and those charges have been refunded, as of yesterdayThe charges will take about 3-5days to return to the customerThe card details have also been removed from our system

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the company is still insisting on my entire credit card number, which I have said in number of ways that I will not give! I will only provide the information that is found on my credit card statement, dates, and amount charge, and only the last numbers of my credit cardThey have the email address assoiciated with the charges, that and what I will give should be efficiant enough for them to verify the account and issue me a refund for the charges[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi there, Thanks for sending the complaint over We'll reach out the customer directly Thanks !

My account was recently hacked for less than hoursI noticed this when I logged in and realized that someone was using my account on another device and had deleted all the music in my libraryI changed my password to regain access to the account and contacted Spotify to get help restoring the content in my account Spotify has continually ignored my requests for help and has locked me out of the account twice, despite me providing proof of account ownership in the form of payment receipts and credit card information I am currently unable to access my account and cannot reach anyone at Spotify for helpThis has been going on for a weekI want access restored to my account and the content in the account restored to pre-hack status

Hey,We have responded to the customer in an attempt to resolve the issueCurrently waiting for response.Thanks,

Hello,We have located a previous case from the customer, and we will contact them directly.Regards, [redacted] Spotify [redacted]

Hi there, I'm sorry to here there has been some trouble with yourself and Spotify. I have had a quick look and cannot find any emails from [redacted] nor an account associated with that email. Is there any other emails you could... have used to email through to us and set the account up with, I'd be more than happy to look into this for you. Kind regards [redacted]