Spotify

I am a student and using the student discountOn [redacted] I received an email from Spotify to re-new my student membership for the year, which I didOn June I was charged the premium amount, which caused my back account to overdraw and cost me $in feesSpotify said they sent that mistake by accident and that I re-newed my membership "too early," which is why I was charged the full monthly amountTrying to resolve this with spotify has been an absolute nightmare-they only use email and a different person reads your email each time so there is no case continuity and no one reads the emails that are preceding it

Spotify offered a promotion for customers who started a family they would receive a google home miniI started a family plan during this promotionI chatted with them on because I had not received the google home miniI was told to search my junk mail for a link for the google miniI found the link and started the process however, the website said it was experiencing technical difficultiesLater on I received an email stating it was a promotion and sorry I didn't get the advertised item but there wasn't anything that could be doneI tried chatting to explain on but was told again sorry you didn't receive the product but just be on the look out for other promotions

Hi There, I had already responses to the customer telling them they would get their refund once we confirm the details we requested [redacted]

Hi there, Thanks for sending the complaint over We'll get back to the customer directly Regards, ***

Hello, We've reached out to the user to try and find their account Thanks!

Hello, We've reached out to the customer to try and resolve the payment issue they're having Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Spotify has merely stated that it will discuss my problem with its customer service teamThey have not offered me a refundI originally reached out to their customer service department and was not refunded the money, which is why I filed the complaint with the Revdex.com in the first place.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We contacted the user through our Email system, and asked for further information in order to try and locate an account with our service However, we were unable to get any additional emails or information that would allow us to track down any accountsIn this case, we have recommended the user perform a chargeback with their bank account Regards, [redacted]

My debit card number was stolen a couple of months ago and the thief set up a recurring charge with Spotify My bank notified them last month that the charge they made against my bank account was fraudulent and put a stop-payment order in I was issued a new card and somehow Spotify obtained that new number and charged my account again this month

Hey,This case has been resolvedAll charges were refunded and subscriptions have been cancelledCustomer will no longer be chargedAwaiting customer's response.Thanks,

Hi, We're in contact with [redacted] regarding this matter and working towards a resolution Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I have had a subscription with Spotify since 2014. I started with the free subscription, but later upgraded to premium. Now, for reasons of my own, I am trying to downgrade back to the free subscription. The app and the website offer options to downgrade or cancel your subscription, but when you follow prompts it loops you right back to where you started never allowing you to downgrade or cancel. Also, there is no contact phone number that I could find. I spent a full hour trying to resolve this on my own, but to no avail. All I want is to downgrade to free access before I am billed again on 10/*/2016, and keep my music. The service and performance quality is great, with the exception of flexibility to downgrade from premium. I await your response in the matter. Thank You. [redacted]

This company is ripping people offMy year old son has been trying to cancel his subscription for months now and can't contact anyone at the companyHe's being charged $ every monthSee the link below for hundreds of others who are experiencing the same thing [redacted]

Hello, In response to the customer's complaint, the user wasn't able to provide a cancellation email, which is automatically sent to a user when they cancelThe card they were charged on is a card they supplied when originally subscribing - the card wasn't changed on spotify.com throughout the entirety of their subscriptionThere doesn't appear to be any sign of the user attempting to cancel on our internal system either The account has been cancelled, and the payments made since May have been refunded, even though it goes against our Terms & ConditionsWe believe this issue has been resolvedWe'll no longer contact the customer, at their request Thanks,

Hey there, Thanks for getting in touch We'll look into this and contact the customer to resolve the case straight away Have a nice day!

Hi there, We'll contact the customer right away Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hi [redacted] , are you needing me to copy and paste their email to you? Graham says he's a member of the "Executive Customer Service " team and that my email address of [redacted] isn't pulling anything up for them nowHowever, the last three reps I spoke too (prior to contacting the Revdex.com) was able to pull the account upThe last rep actually told me they we're canceling the account and then said no, they weren't able to cancel the account because of a hold on it, and then told me oh, your account has been hackedSo I'm not sure exactly what to believe, other than they are playing games and I don't appreciate it Sent from my iPhone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been... resolved. Sincerely, [redacted] ***

Hi there, That's no problem, could you let me know the time zone you are in and a suitable time to call this week Thank you