Spotify

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This issue will not be resolved until this "company" does the following immediately: delete, purge, remove, close and destroy any and all accounts and files with personal information, billing information, credit card, service, subscription and account information I am disputing the fraudulent charges charged in the amounts of $ that posted to a credit card account on As well as a transaction on 3/*/ I did not make, nor authorize these charges I request that you remove the fraudulent charges and any related charges from the account In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Hello, We've reached out to the customer to try and resolve this Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I've looked through my email and spam and all I have is a bunch of junk email from Spotify advertising new music or whatever; there's no receiptyou're going to have to look it up by my credit card number call me at ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I authorized Spotify to charge me monthly a monthSpotify has charged me double, triple and quadruple times a month since I called asking for a refund and the company keeps trying to sell me a $giftcard that I have to pay $for shipping and handling , that I dont want! I want my money back and to unsuscribe from this music streaming service!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you very much for your prompt attention to this matter Sincerely, [redacted]

At this time, I have been contacted directly by Spotify regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have received final investigation results and credits from my bank following the dispute of these charges No final written report received from Spotify regarding the investigation requested to determine the cause of the company's loss of control over my credit card data No assurances received that the loss of control over my financial / billing information was NOT related to the earlier data breach, or limited to only my information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have e-mail accounts and none of them have any spotify account associated...I have never attempted or opened an accountMy bank has re-issued me multiple bank cards in an attempt to stop these fraudulent chargesMy bank is also stopping payments to these fraudulent chargesHow did they get my information, and update my new information after each change I an very upset and have also contacted the news media

Hi,I have emailed [redacted] directly regarding this queryThanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, I will contact [redacted] directly to find the second payment Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to the Spotify app, my user name is [redacted] , and the last payment transaction was made with [redacted] card ending in ***, this is rediculous! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: So here is the current situationI was charged monthly payments to my credit cardI must admit that I only found this out when I had this credit card canceled...which benefits companies like Spotify when the consumer doesn't see the charges right away and money gets taken out month after monthThis has nothing to do with my bank and I didn't feel that I needed to give you more of my financial info as you already have what you need to charge me and I feel like you were dragging your feetSo I contacted my credit card company and they refunded money for only months so I am owed more month right...wrongI look at the credit card statement for the new credit card, not the one that you charged to as that was canceled like I stated earlierI see that months of charges were refunded by my credit card company and now have to call them about one more month...but I also see that Spotify charged me for another month on the new credit cardSo now I am owed months...really! 1) After all this you didn't even at least cancel whatever autopay that was setup on my credit card2) How did you get my new credit card info in your system to continue to charge me? I will be calling my credit card company in hopes to get a refunded for months now but you need to take me out of your system immediately [redacted] On 1114, [redacted] > wrote: [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hey! We're sorry to see that the customer was not able to find a way to contact us. We will get in touch with the customer now. Thanks,

My girlfriend and I opened a paid premium Spotify account about months ago Firstly, let me say that my complaint is not about the service, when it works, it's great; but in my experience it does not work About a month after my first payment, right before my second payment came out, our premium membership just magically disappeared and we started receiving ads and lost the ability to listen off-line and save music After a very long wait we were finally able to get a customer service rep to respond to us through their chat box option She apologized and told us we would need to set up a new account, and that she would switch the premium over to the new account In doing so ALL of our saved music, playlists, and radio stations were lost, and we had to start over from scratch Not ideal, but not a deal breaker We dealt with it and were once again happy with the service after we got all of our songs back and were able to listen again whenever/where ever we were About a month

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved... because: Good day, I have been contacted by the business but have not received a resolution to date. Thank you. ----------------- [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Got hit by the Spotify scam. Some joker signs up for the service with your credit card number. You can't call them. Can't contact them. They just keep charging the account. I've swapped cards twice now, and somehow these SOBs still charge my card every month. If there was more cash on the table, I'd take them to court and sue.

Incredible customer service! Simply use their website's service page, and if you can't find your answer there, go to the "I still need help" button, which will direct you to a contact form, which you can fill out regarding your request. Customer service will email you back, very promptly, even on weekends and in the middle of the night(!) to help you solve your problem. They will even own up when they recognize there are flaws in the system that could be addressed, and if you make any recommendations, even off-hand, they will send them up the ladder so that they can be considered in continued development of the service. I had a fantastic experience with Spotify's Customer Service team, which worked together seamlessly to help me throughout the process of creating a new account by releasing my email from the old account and transferring all my playlists, saved tracks, and followers to the new account, which I can now use without having to rely on my Facebook credentials to log in, which I was then able to connect to my [redacted] for social purposes separately. While it was not a quick process, I had a great experience, and I am excited to see more from Spotify in the future, knowing I can rely on a great service team.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business told me because I know the person who used the card they won't refund but still I did not receive the services n it is my card whether I know them is not relevent u charged me for services I didn't receive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am SHOCKED that they would answer you in this fashion: "Hey, ...." Are you serious???? They respond to the Revdex.com with a: "HEY" and follow with a few other words and in which they say they will contact me? They don't say that this will be resolved or anything "PROFESSIONAL"!!!??? They are completely aware that they are double billing THOUSANDS of customers!!! The complaints of fraud, are all over the internet!!! Something needs to be done with this company, regardless if my money is refunded or not!!! How many people are being ROBBED, every single day from this company and are unaware??? In the modern busy crazy life people are leading nowBank statements are emailed and paperless and not everyone checks line by line on thier statements, as years agoThis company needs to be investigated!!! What kind of business doesn't respond to multiple emails and has NOOOOOO phone number for contact, anywhere on the web???I would hope someone is going to investigate this company, in a very very critical mannerThey are thieves!!!! Sincerely, [redacted]

Hey, We're unable to find any contact from the email address [redacted] ' in our systemWe will contact the customer on this address and try to resolve the issue Thanks,