Spotify

Hello, This user made a payment through a third party, BokuWe assumed that the user contacting Boku should be able to get this resolved, but it appears they were unwilling or unable to do a refundWe contacted Boku directly, and they have since processed a refund This refund should be with the customer within three to five working days, and we are satisfied that this should be resolved now Regards, [redacted]

I paid for a year subscription that was suppose to start Dec[redacted] and it didn’t begin until a few weeks later, when I spoke with a representative they assured me I would still get the full year until the date it did start and then they cut my subscription off on Nov [redacted] When I spoke with somebody on Nov [redacted] and showed them my email with my start date they kept arguing me that my membership started Oct[redacted] They then said they would refer to a manager and they will contact me in a few days to a week and I still have not heard anythingI would like my membership refunded entirely or my las month that I paid for given to me

Hi, We'll follow up with the customer directly as there's a case already open with our support team Thanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Subscription has been cancelled online Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to receive a response from Spotify to see if they have removed out account and card information so this has not been resolved yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi There, I've located the customer's email and I shall respond to them directly Hope to have this sorted as soon as possible [redacted]

Hey, We've responded to the user Thanks,

Hi there, I have read through the thread with my colleagueI will be able to reimburse you for one month charge on your account, as I can see no usageHowever I can oly see the charge here, I will reply with more details in that same thread and confirm you refund of + tax Kind regards [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi there, Sorry to hear about your troubles, For your reference you are able to contact us for support here [redacted] or can send an email to [redacted] You have stated here that you do not use [redacted] , however there has been an account created here through [redacted] under your name [redacted] To login all you have to do is login using your [redacted] credentials, I can cancel this account for you however I can see that the last time you logged in and used the service was on [redacted] September on an iOS device, as a result I am unable to offer a refund Kind regards

Spotify charged my card for three months after I discontinued my subscription, and refused to refund the moneyThere was a class action lawsuit filed against them for doing this to multiple users in 2013, unfortunately, it did not go throughThey refuse to address this issue, I would NOT recommend doing any business with them, ever, it is a rip off and they are swindling people

Hi there, Thank you for your message We understand your frustration and we sincerely regret that this has happened to youAllow me give you more information about your case and what we can do to help you We suspect that somebody has set up an account with us and has started using your payment details to carry out purchases without your consentWe want to find this account and block it, in order to prevent any further abuse and help you to get a refund on the unauthorised purchases on your name We have two ways of finding a Spotify account in these cases: 1) Through the account details (username, e-mail, etc.) 2) Through the payment transaction details (transaction date, BAC/TAC, PayPal Billing Agreement, etc.)Since you haven't created an account with us, we need to find the account in question through the payment transaction In order to find an account through the payment transaction details, we need: If the payment was processed on your credit card: The 'Bank Answer Authorisation Code', sometimes called the "Transaction Authorisation Code" (TAC), of a payment transaction to Spotify and the corresponding date on which this transaction was carried outIt is a unique 6-figure code that every transaction processed with credit card must haveUnfortunately the BAC / TAC code is not visible on your bank statementYou will need to contact your bank for this information Please also confirm the last digits of the card that was charged Could you please reply, for your safety and security to [redacted] with the subject line FAO [redacted] Kind regards

Hello, We managed to locate the account after the payment was processed, and we have refunded the payment made on this accountOn request of the customer, we have also deleted the accountThis should now resolve the issue Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business said they would check into my complaint and asked for the number on the card that was originally used to establish the recurring charge Because the card has been shut off, I sent them the number but have not heard anything back from them I will not know for sure if they have solved the problem until the end of this month The reason for that is the charges always show up on my account at the end of each month Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, In order to try and locate these payments, we would require some further information regarding the exact paymentI have contacted the customer directly to acquire this informationThis should allow us to track down the payment, and investigate further /> Regards, [redacted]

Hi, I have checked ***'s Spotify account and can see the Premium subscription is still running as this wasn't cancelled correctly I can see this was a genuine mistake as the Spotify account hasn't been used so I would be more than happy to refund all payments, going back to January I will contact Angie directly to go through the refund process I hope you find this a suitable resolution Thanks, [redacted]

Hello, We were unable to locate any messages from the given email address - I have emailed the customer now to try and investigate the issue here Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Been waiting for them to call all weekTold them anytime Tuesday or WednesdayThen on Wednesday told them anytime ThursdayToday is Friday In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, I was unable to find any previous cases from the customer, so I've contacted them directly to try and get some more information Regards, [redacted]

Hi there, We'll get back to the customer directly Thanks!