Spotify

Hi,I will contact [redacted] directly regarding this matter and look for a quick resolution.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unsatisfied with all the excuses and way this company conducts business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, *** [redacted]

Hi there id="docs-internal-guid-1e648ceb-1d67-b785-20f2-716b27e70a31">We will contact the customer and try to resolve the issue Thanks,

Hello! We received a few emails from the customer over the past couple of days, where the issue was clarified clearly, and we refunded them on the 28th March This refund should be with them within three to five working days We have the case as resolved, and are happy to assist with any further questions or concerns Kind Regards, [redacted]

This is concerning the free trial SCAM this company is runningI signed up for a three month free trial in December of I did everything as specified, cancelled the free trial the day before it expired and according to my Spotify account information, I've been using the free versionYet, my bank account is being charged $every month and I can't get them to stop itI've tried several ways to contact them and they don't respondThis is not okay and not any way to practice business!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My account was disabled even after the security issues were "resolved" My password was changed, the account worked for a little while then I was kicked out completely In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi there, I have now been in contact with the customer and he has been removed from receiving any notifications, email newsletters and he also requested for his account to be closed, which I have done for him This should now be resolved Kind Regards, [redacted]

We've reached out to the user to try and resolve the billing issue they're experiencing Thanks,

Spotify has been asked my many paying and unpaying members of its music streaming platform to allow filters for explicit/obscene advertisementsTheir response was to pay them money to get rid of themThis is not acceptable and is likely illegal since many families use Spotify to listen to music with children presentIn addition, Spotify also refuses to provide a filtering function in their platform which could be implemented easily due to the fact that songs are already labelled explicit but cannot be automatically skipped.They also base ads on Facebook connected profile age Spotify needs to be held accountable for their disregard for decency as they have intentionally ignored users outcry for filtering or control over explicit/obscene ads and songs coming up without their controlTheir solution: buy premium This is not acceptable and shows they don't care about their customers or family media decencyUsers should not have to pay for control over the adsFurthermore, expl

Bought an ecard for Christmas for a friendCard was never delivered, never received a receipt via emailBank statements do show I was charged customer support giving me the run around

Hi there, We will respond to the customer right away Thank you,

Hey there, Thanks for getting in touch We're investigating it and will contact the customer directly to resolve the issue Thanks for your kind attention Have a nice day:) Tell us why here

Hello,The customer was replied to by a colleague of mine, and a refund has been processed to the customer earlier todayRegards, [redacted]

Hi there, We have responded to the customer today - we haven't yet been able to locate a Premium account so once we do we will get this sorted If you have any questions, please do not hesitate to reach out to me Kind Regards, /> [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: until they refund the monies back into my account like spotify promised within 3-days I do not accept this matter as being resolved, I have been trying to get this matter resolved with spotify for a month and they have broken their word over times so until I have the full refund deposited back into my account than I do not consider this matter resolvedthank you Revdex.com [redacted] Spotify [redacted] (I can see this second account was accidentally created and when you signed up in October you first signed up on the [redacted] account and probably logged into your account with username [redacted] ' realised you didn't have premium and sign up again on this account.Due to this I have refunded all payments made on the second account, which you will receive within 3-working daysI would like to close the second account to save future confusion, can you confirm this would be okay?) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, The user had been in contact with one of our advisors, and they managed to locate a second account These refunds should be to the user within the next few days, and resolve this issue Regards, [redacted]

Charged $250 for a subscription I never signed up for.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In the business's response communication to me, they again asked for the bank information which I've repeatedly told them my bank would NOT release to meThey also asked for my phone number, best time to call and time zone as they would call from the UKAgain- all of this information was provided in various responses sent to them directly via their CRM tool, and the phone number is included in this Revdex.com complaintAnother delay on their part I replied to the agent's message yesterday and received a phone call todayAfter outlining again my concerns regarding data/ID theft and fraudulent charges, I did begrudgingly disclose my entire credit card number to the agent, who identified the account using my credit card as NOT ONLY A USERNAME I DON'T KNOW BUT ONE WHICH IS CLEARLY A HACKER MONIKER! I pointed out to the agent that this is definitely NOT an innocent billing error, and that they most likely have another data breach, and that I've been a victim of crimeAll he offered to do is to apply a 5-month credit for premium service to the account I had yesterday attempted to remove/delete and which I had already asked to be closed This is unacceptable as it only addresses one aspect of my complaint and only one offer of remedy- one which is absolutely of no value since I can never do business with Spotify again and have already asked to close the account Next steps is to report this fraudulent activity and breach to the FTC, and other authorities for investigation.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Ok, got the date format thing.Yes, once I confirm the charges have stopped after July ***, I will respond I there are no charges, I would consider the complaint resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi There,I will contact the customer directly and explain what's going on.Kind regards, [redacted]