Spotloan

Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ At Spotloan, we care about providing our customers with the best customer experience We have investigated this account and we discovered that the customer's version of what happened does not coincide with our recordsAs soon as the customer notified us to stop using that bank account, we deactivated it in our system which disables any withdrawalsHowever, we also found that when the customer called, we were indeed unable to take card paymentsTherefore, we are attempting to resolve this loan in a way that is fair both to the company and customer

Initial Business Response / [redacted] (1000, 6, 2015/10/01) */ Spotloan understands this customer's concerns regarding her loan which was originated by Spotloan BlueChip Financial, which owns the Spotloan brand, is a legal tribal lender and has a valid lending license issued by the Turtle Mountain Band of Chippewa Indians (Tribe)Spotloan makes all loans from our ReservationThis customer's loan was legally issued under the laws of the Tribe As is our usual practice, at the time of this customer's online application, the terms of the proposed loan were provided in writing, and discussed with the customer over the phoneThe original terms of the loan required the customer to repay the loan amount of $plus interest over monthsThe customer made one payment before defaulting on the remaining paymentsHer loan was purchased by a third party on June 5, Spotloan has not attempted to collect on this debt since the date of the sale Spotloan treats all of our current and past customers with the fairness they deserveWe have reached out to this customer directly and invited her to contact the Collection Agency directly so that this matter may be promptly resolved

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasionSpotloan strives to be fair and transparent throughout the loan processWe understand the customer’s concerns about the monthly payments due on her Spotloan.Our records indicate that on June 1, 2017, this customer sought a loan of $from SpotloanAt the time the borrower accepted the loan, they received and agreed to the complete terms and conditions of the loan, including a payment schedule and breakdown of principal and interestSpotloan has investigated this situation as a priority, and we have reached out to her directly to resolve her concernsWe intend to resolve this in a fair and reasonable way

Initial Business Response / [redacted] (1000, 5, 2016/03/19) */ Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer's expectations on this occasion Spotloan is investigating the issues raised by this customer as a priority, and we have reached out to her directly to resolve her concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received an email from the business and the manager who contacted me to resolve the issues I was having was very understanding and professionalI am really pleased to see this positive side of Spotloan because I was very concerned that this company was running a scam and wasn't a legitimate loan companyThe response I received from the manager made me feel that there is at least someone within the company who can help when I feel as if I am being taken disadvantage ofI am very satisfied with the quick response from the manager and the prompt resolution of my concerns and issues

I am rejecting this response because:I have not received any further communications from this company since filling this complaint offering any solution to this problem

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe work with our customers to address their concerns We have investigated this matter, and our records do not reflect the telephone calls or emails described by the customerOur records indicate that on January 15, 2015, this customer sought a loan of $from SpotloanAs is our usual practice, one of our customer representatives reviewed this customer's loan terms, including APR and payment schedule, with him over the phoneFollowing that phone conversation, the customer was given the opportunity to review the loan terms -- including interest, duration, payment amount and payment schedule -- in writing before he electronically signed his loan agreement While this customer's loan obligations have not yet been fulfilled, Spotloan takes all customer complaints seriously, and we have reached out to this customer directly to address his concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although it is not accurate, I have a phone log and sent emails that prove I have attempted to contact this company multiple timesI will accept what they have offeredI will not be using this company or recommending this company to anyonePay Heed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very grateful for Spotloan's response to my dilemma and appreciate that they indicated there would be no more charges to me on this account I appreciate everyone's considerationThank you so much, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/12) */ At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe work with our customers to address their concerns Our records indicate that on August 31, 2015, this customer sought a loan of $from SpotloanThe customer was given the opportunity to review the loan terms -- including interest, duration, payment amount and payment schedule -- in writing before she electronically signed her loan agreement We have contacted the customer directly to address her concerns in a way that is fair to the customer and the company

Initial Business Response / [redacted] (1000, 6, 2016/03/10) */ At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan processWe are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making payments According to our records, this customer has come to a settlement agreement with one of our agentsWe are happy to have worked this issue out with the customer Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Michael H from SpotLoan sent me an email apologizing for the way the account was handled and made an offer to close the account marked as PAID IN FULL if I made a one time payment of $I called him back the next day and accepted the terms of the offerHe agreed he would send me a letter after the payment posted to confirm the account was paid in full, but I have not received that letter but did capture the full conversation in a recording and saved the email where he made the offerI will consider the matter satisfactorily closed

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasionSpotloan strives to be fair and transparent throughout the loan processWe understand the customer’s concerns about the interest on his loanSpotloan has investigated this situation as a priority, and we have reached out to her directly to resolve his concernsWe intend to resolve this in a fair and reasonable way

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I am rejecting this response because:Spotloan also contacted me and acknowledged the fact that I did pay my loan and that this second, "defaulted" loan may have been taken out without my knowledgeAny loan I had with them, I paid and I don't appreciate their response stating or implying I don't pay my loans or responsibilities

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ At Spotloan, we care about working with our customers and realize that this was a frustrating experience We have investigated this issue and found that an email was not responded to, which caused us to not draw a paymentWe are reaching out to the customer to explain exactly what happened since it is clear that there was not adequate communication In addition, we are attempting to resolve this loan in a way that is fair both to the company and customerSpotloan sincerely apologizes for any inconvenience the customer experienced and appreciates this feedback on its services Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Alana contacted me from Spotloan through e-mail todayShe explained that they had missed my e-mail and that because they dropped the ball in communication, my loan would be paid in full and satisfiedPlease, those that read this, don't think a Revdex.com complaint will get you out of your loan, I was two payments from being completely paid anyway in accordance with the original contract, and had no missed payments other than the one in question due to a pay issue from my employerYou still have to pay your bills like any responsible adultI think they took a common sense approach and realized they had messed up, and took appropriate action to make sure I was satisfiedAt any rate, if Spotloan could increase their effectiveness in communication with the customer, and if I should ever find myself in a position needing a payday loan again (hopefully never) I would consider using them again

Spotloan strives to be fair and transparent throughout the loan processWe understand the customer’s concerns and appreciate him bringing this issue to our attention Our records indicate that this matter has been resolved, resulting in a retrieval of the loan from the third party collection agencyWe are glad to have satisfied this customer’s needs

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan processWe are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making payments According to our records, this customer has come to a settlement agreement with one of our agentsWe are happy to have worked out this issue with the customer

I am rejecting this response because: They can do an identity theft investigation, but that has been done and verified by the Fairfield Twp OH Police Dept Accounts were either opened or attempted to be opened at separate banks Two were opened and have since been closed after proof of identity theft I have casually spoken to an attorney, WHO IS NOT INVOLVED IN THE CASE AT THIS TIME Their advice is the same as I thought and have requested multiple times To date, I received NO communication from Spot Loan The enlisted collection companies and I have only gotten phone calls(to my wife's phone and not mine) They have divulged little to no details for the loan and what was given was verbal only Spot Loan needs to provide written documentation of the transaction request, how they decided the loan was approved, ALL personal information they have in their possession, how and where they dispersed the funds, and all documents I signed agreeing to the transaction Let me present a scenario I am an eye doctor What if someone came into my office and used the name of the CEO of Spot Loan The personal information given turns out later to be old The person gets their glasses and then the insurance says it is not paying as it is a claim I turn over his account to a collection company The first calls and says if I pay over double the amount immediately it is settled but if I wait past that day it will be over $ They refuse to provide any details Would you pay? They finally list it they say as noncollectable Some months later, another company calls and again refused to provide any significant details They went away Now months later again, I get a call from someone named Brian from another collection company and won't provide details of his company or the loan You tell him this story again He says he will try to get it closed but you don't hear from him after multiple email attempts [redacted]

Spotloan commits itself to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making paymentsWe understand the customer’s concerns and appreciate his bringing this issue to our attentionBlueChip Financial, which lends under the brand name Spotloan, is a lawful tribal lender and has a valid lending license issued by the Turtle Mountain Band of Chippewa Indians (Tribe)Spotloan makes all loans from our Reservation and abides by all tribal and applicable federal lending lawsAs such, this customer’s loan has been legally issued under the laws of the Tribe Prior to taking out a loan from Spotloan, we gave the customer the opportunity to review the loan terms, including interest, duration, payment amount and payment scheduleThis was all completed prior to the customer electronically signing the loan agreementWe have contacted the customer directly to address his concernsWe intend to resolve this in a fair and reasonable way

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Spotloan takes fraud and identity theft very seriously, and we appreciate David bringing this to our attentionWe investigated the situation and found that a fraudulent loan was taken out using his informationWe release him from all terms and responsibilities from this loan Spotloan sincerely apologizes for any inconvenience the customer experienced Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate how the Revdex.com handled thisI'm satisfied with the answer from the companyThough I do believe that more effort should be made to verify someone before issuing any thing of this sortIdentity theft is a scary thing, I was glad to find out that this was a legitimate business There are way to many scammers out thereI would suggest that everyone should if they can afford itTo invest in some sort of identity theft protectionObviously I have been compromised and have taken steps to insure this does not happen again

Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Spotloan understands this customer's concerns regarding her loanAt Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe care about working with our customers to address their concerns, and seek to provide excellent customer service Our records indicate that on August 3, 2015, this customer sought a loan of $from SpotloanThe customer was given the opportunity to review the loan terms, including interest, duration, payment amount and payment scheduleThis was completed prior to the customer electronically signing the loan agreement We have contacted the customer directly to address her concerns

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan processWe are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making paymentsDue to the borrower’s payment history and financial hardship, Spotloan has waived the remaining balance on their SpotloanWe are happy to have worked this issue out with the customer