Spotloan

Initial Business Response /* (1000, 5, 2015/10/29) */
At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We work with our customers to address their concerns.
Our records indicate that on June 8, 2015, this customer...

sought a loan of $400 from Spotloan. The customer was given the opportunity to review the loan terms -- including interest, duration, payment amount and payment schedule -- in writing before she electronically signed her loan agreement.
We have contacted the customer directly to address her concerns.

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan process. We are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making payments.

Final Consumer Response /* (2000, 6, 2016/02/16) */
SpotLoan has sent the email confirmation I requested. The confirmation letter confirms, my loan had been paid in full.
This issue has been resolved.

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We care about working with our customers to address their concerns.  We apologize that we have not met the customer’s standards in this instance. We have investigated this...

issue and found that the customer came to an agreeable arrangement and their account was settled in full.

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan process. We are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making payments. Spotloan’s position on this matter has changed for the benefit of the customer. We have offered a resolution that should satisfy the customer’s wants.

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion. Spotloan strives to be fair and transparent throughout the loan process. We understand the customer’s concerns and appreciate her bringing this issue to our...

attention.  We have investigated this matter, and our records indicated that we attempted to reach out to her on multiple occasions to get the customer back on track. Upon default of the loan, we sold the loan to a debt buyer unaffiliated with Spotloan. Although Spotloan is not responsible for the actions of the debt buyer, Spotloan will investigate and share the concerns of the customer directly with the debt buyer. Spotloan takes all customer complaints seriously, and we have reached out to this customer to address her concerns.

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion. Spotloan strives to be fair and transparent throughout the loan process. We understand the customer’s concerns and appreciate him bringing this issue to our...

attention. We have reached out to the customer to address his concerns and have offered an arrangement that Spotloan believes would be fair to both parties.

Initial Business Response /* (1000, 5, 2016/02/26) */
Spotloan understands this customer's concerns regarding her loan. At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We care about working with our customers to address...

their concerns, and seek to provide excellent customer service.
Our records indicate that the customer electronically authorizes Spotloan to debit the customer's specified bank account on a monthly basis. Spotloan has not received a credit card payment from the customer and at the time the customer chose to pay via credit card, we were unable to take such payments at that time. Credit card payments are not outlined in the loan agreement and the customer is given the opportunity to review loan terms, including interest, duration, payment methods and schedule. This was completed prior to the customer electronically signing the loan agreement. Spotloan is attempting to resolve this in a way that is fair to both the company and customer.

Initial Business Response /* (1000, 7, 2015/12/17) */
At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We work with our customers to address their concerns. We offer our sincerest apologies for the customer's...

hardship.
Our records indicate that on March 16, 2015, this customer sought a loan of $800 from Spotloan. We have responded to each email he sent to us to inform him of how missing payments will affect his payment schedule. We explained how deferring and/or missing payments will add interest to his loan total.
Given the customer's expressed hardship, though, we have reached out to the customer directly to settle the loan.

I am rejecting this response because:
The business is currently gathering information including a confirmation that the fraudulent checking account was opened at [redacted] Bank but not by me. I have been asked for a copy of the police report which I will provide. I will reject their response until I see confirmation that I no longer am liable for this loan.

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion. Spotloan strives to be fair and transparent throughout the loan process. We understand the customer’s concerns about the delay in receiving her loan...

proceeds.Spotloan has investigated this situation as a priority. Our records indicate that on August 17, 2017, this customer sought a loan of $800 from Spotloan. For the borrower’s protection, Spotloan was unable to deposit the loan proceeds until we verified the identity of the consumer. Once this verification process was completed, the loan proceeds were deposited. However, the banking account information on her application was incorrect. Therefore, there was a delay. However, Spotloan successfully deposited $800 into her account on August 28, 2017.Spotloan believes this issue has been resolved and we have reached out to her directly to address her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.the business has agreed to settle at the amount I requested. I'm out of town on a school trip with no access to my bank nor transportation, therefore this will be resolved once I make it back to Memphis.

Initial Business Response /* (1000, 5, 2015/06/24) */
Spotloan takes fraud and identity theft very seriously, and we appreciate David bringing this to our attention. We investigated the situation and found that a fraudulent loan was taken out using his information. We release him from all terms and...

responsibilities from this loan.
Spotloan sincerely apologizes for any inconvenience the customer experienced.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate how the Revdex.com handled this. I'm satisfied with the answer from the company. Though I do believe that more effort should be made to verify someone before issuing any thing of this sort. Identity theft is a scary thing, I was glad to find out that this was a legitimate business.
There are way to many scammers out there. I would suggest that everyone should if they can afford it. To invest in some sort of identity theft protection. Obviously I have been compromised and have taken steps to insure this does not happen again

Spotloan strives to be fair and transparent throughout the loan process. We understand the customer’s concerns and appreciate her bringing this issue to our attention.  We have investigated this matter, and our records did not find any mention of divorce or unwillingness to pay the loan before...

the customer defaulted. The customer ceased contacting us and, after her default, we sold the loan to a debt buyer unaffiliated with Spotloan. Although Spotloan is not responsible for the actions of the debt buyer, Spotloan will investigate and share the concerns of the customer directly with the debt buyer. Spotloan takes all customer complaints seriously, and we have reached out to this customer to address her concerns.

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan process. We are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making payments. Due to the borrower’s willingness to resolve their Spotloan, Spotloan has waived some of their interest. We are happy to have worked this issue out with the customer.

Initial Business Response /* (1000, 5, 2016/03/05) */
Spotloan understands this customer's concerns regarding his loan. At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We care about working with our customers to address...

their concerns, and seek to provide excellent customer service.
Unfortunately, Spotloan was unable to take card payments at the time this customer attempted early payoff of the loan balance. Spotloan apologizes for any inconvenience caused, and is attempting to resolve this in a way that is fair to the customer.

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We care about working with our customers to address their concerns.  We have investigated this issue and found that a refund was already granted to the customer as a...

courtesy from Spotloan.Spotloan sincerely apologizes for any inconvenience the customer experienced and is glad to know we could help.

Spotloan takes fraud and identity theft very seriously, and we appreciate this customer bringing his concerns to our attention. Now that we are aware of this potential fraud case, we are investigating the situation as per normal procedure. We have reached out directly to the customer to conduct this...

investigation.

I am rejecting this response because:
I still don’t think this was an acceptable response. Either let me pay off the original amount or revise the 10 months to start at December 1st. Their customer service has been awful.

Spotloan commits itself to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making payments. We understand the customer’s concerns and appreciate his bringing this issue to our attention. BlueChip Financial, which lends under the...

brand name Spotloan, is a lawful tribal lender and has a valid lending license issued by the Turtle Mountain Band of Chippewa Indians (Tribe). Spotloan makes all loans from our Reservation and abides by all tribal and applicable federal lending laws. As such, this customer’s loan has been legally issued under the laws of the Tribe.  Prior to taking out a loan from Spotloan, we gave the customer the opportunity to review the loan terms, including interest, duration, payment amount and payment schedule. This was all completed prior to the customer electronically signing the loan agreement. We have contacted the customer directly to address his concerns. We intend to resolve this in a fair and reasonable way.