Spotloan

We would like to offer our sincerest apologies to the customerUpon deeper investigation, it appears that our system did not pull the payments he mentionedBecause of the mismanagement on his account, we are buying the loan back and settling the account

Initial Business Response / [redacted] (1000, 7, 2015/12/17) */ At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe work with our customers to address their concernsWe offer our sincerest apologies for the customer's hardship Our records indicate that on March 16, 2015, this customer sought a loan of $from SpotloanWe have responded to each email he sent to us to inform him of how missing payments will affect his payment scheduleWe explained how deferring and/or missing payments will add interest to his loan total Given the customer's expressed hardship, though, we have reached out to the customer directly to settle the loan

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe work with our customers to address their concerns Our records indicate that on March 3, 2015, this customer sought a loan of $from SpotloanThe customer was given the opportunity to review the loan terms -- including interest, duration, payment amount and payment schedule -- in writing before she electronically signed her loan agreement We have contacted the customer directly to address her concerns in a way that is fair to the customer and the company Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just want others to see exactly what this company is all aboutOf course they accepted what was paid to date and closed my accountThey had received over $in interest and would have taken another $if I chose to not disputeThey prey upon individuals in a financial bind and should be put out of businessMy account may be settled, however, I hope that others will see this and choose a different wayTHESE PEOPLE ARE CROOKS!

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe care about working with our customers to address their concerns We have reached out to the customer to resolve the issue in a way that is fair both to the company and customer

I am rejecting this response because:They reached out and stated they will consider my account paid in full The problem I have with that is this, I have basically paid the loan offI have paid about payments totalling over To say that they will consider my account paid is typicalI have made every payment on time with the outrageous fees There should be a law against this type of business I wrote back and requested them to consider paying of the fees backI have not received a reply yetTHANK you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.the business has agreed to settle at the amount I requestedI'm out of town on a school trip with no access to my bank nor transportation, therefore this will be resolved once I make it back to Memphis

At Spotloan, we have high standards for customer service, and apologize that she has not yet received our communicationsSpotloan has attempted to contact via phone, but found the voicemail full as well as emailIf these contacts are no longer valid, we urge the customer to send in updated information

Initial Business Response / [redacted] (1000, 7, 2015/12/26) */ Spotloan takes fraud and identity theft very seriously, and we appreciate this customer bringing his concerns to our attentionAs soon as we were informed of this potential fraud case, we investigated the situation as per procedure We found that all the loan account and personal information matched the information provided by the customerWhen we attempted to verify the customer's bank account with a Bank of America representative, the representative confirmed that we had the customer's correct bank account and personal informationThe representative also confirmed that there was a deposit and several payments drawn from that account We received a police report filed by the customer, but neither Spotloan nor Bank of America was mentioned in it and thus, it was not applicable Spotloan takes fraud and identity theft very seriously, but in the absence of further evidence from the customer, we are unable to verify the customer's allegations of fraud at this time Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see attached as I respond to the factual misrepresentations and negligence on the part of SpotloanSpotloan seems to not take identity theft seriously and are doing the bare minimum to confirm my ID theft in an effort to collect on a loan I never took outThis is reprehensible Final Business Response / [redacted] (4000, 11, 2016/01/07) */ Following this customer's initial outreach to us, this account has been the subject of a continuing fraud investigation by Spotloan We have worked with Bank of America's fraud department to explore this matter further, and have now confirmed that this was a legitimate case of fraud Spotloan takes fraud and identity theft very seriously, and we appreciate the customer's patience while we investigated this matterWe thank the customer for bringing this matter to our attention and can confirm that he has been released from all terms and responsibilities from this loan

We appreciate the customer bringing his contact information issues to our attentionWe have re-sent the information to the newly-provided email address

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasionSpotloan strives to be fair and transparent throughout the loan processWe understand the customer’s concerns and appreciate her bringing this issue to our attention We have investigated this matter, and our records indicate that we attempted to reach out to this customer on multiple occasions to get her loan repayments back on trackThe loan was sold to a debt buyer unaffiliated with Spotloan upon defaultAlthough Spotloan is not responsible for the actions of the debt buyer, Spotloan will investigate and share the concerns of the customer directly with the debt buyerSpotloan takes all customer complaints seriously, and we have reached out to this customer to address her concerns

I am rejecting this response because: I will not pay 30% interest These loans are illegal in the state of NJ

Spotloan strives to be fair and transparent throughout the loan processWe understand the customer’s concerns and appreciate her bringing this issue to our attentionWe have reached out to the customer to address her concerns and have offered an arrangement that Spotloan believes would be fair to both parties

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe work with our customers to address their concernsWe have investigated this matter, and our records do not reflect the telephone calls or emails described by the customer Our records indicate that on January 19, 2016, this customer sought a loan of $from SpotloanThe customer was given the opportunity to review the loan terms -- including interest, duration, payment amount and payment schedule -- in writing before he electronically signed his loan agreementWhile this customer’s loan obligations have not yet been fulfilled, Spotloan takes all customer complaints seriously, and we have reached out to this customer directly to address his concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.agree to a final payment of on Feb26th Thanks

Initial Business Response / [redacted] (1000, 5, 2016/03/05) */ Spotloan understands this customer's concerns regarding his loanAt Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe care about working with our customers to address their concerns, and seek to provide excellent customer service Unfortunately, Spotloan was unable to take card payments at the time this customer attempted early payoff of the loan balanceSpotloan apologizes for any inconvenience caused, and is attempting to resolve this in a way that is fair to the customer

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations in this instanceSpotloan strives to be fair and transparent throughout the loan processWe understand the customer’s concerns and appreciate his bringing this issue to our attention Although Spotloan is not responsible for the actions of the debt buyer, Spotloan will purchase the loan back from the debt buyerSpotloan takes all customer complaints seriously, and we have reached out to this customer directly to address his concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the following message form them in my email, and as long as they hold up their commitment I am very happy with the resolution and would recommend them to other people that is in needI have used them before with no issue so I am really glad they did the right thing for me and I feel it is fair: Spotloan has received a copy of the complaint you filed with the Revdex.comWe are sorry for your hardship, and sincerely apologize for the upsetting experienceDue to your unfortunate circumstances, we are willing to consider your loan paid in fullWe understand that tough times can happen to anyone, and Spotloan strives to be fair and transparent throughout the loan processSpotloan makes every effort to assure that all applicants understand exactly how much their loan is going to cost before they agree to accept the loanAt the time you applied for your Spotloan, we were up-front and transparent about the loan terms, including interest, payment amount and methods, and the duration of the loanOur records indicate that on April 26, 2016, you received $in your bank account from Spotloan in exchange for your promise to repay that amount plus interest over your chosen loan term of eight monthsAt the time you accepted the lo an, you received and agreed to the complete terms and conditions of the loan, including a payment schedule and breakdown of principal and interestThis payment schedule assumed you would make all of your payments on timeWe are happy to work with you to address your concernsDue to your difficult situation, we are willing to consider your loan paid in fullTo be clear, there are no more payments required of youIf you have any follquestions, please contact me,

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion. Spotloan strives to be fair and transparent throughout the loan process. We understand the customer’s concerns and appreciate her bringing this issue to our... attention. We have reached out to the customer to address her concerns and have offered an arrangement that Spotloan believes would be fair to both parties.

Spotloan takes fraud and identity theft very seriously, and we appreciate this customer bringing his concerns to our attentionNow that we are aware of this potential fraud case, we are investigating the situation as per procedureWe have reached out directly to the customer to conduct this investigation

Initial Business Response / [redacted] (1000, 5, 2015/12/26) */ At Spotloan, we care about working with our customers and realize that this was a frustrating experience We have investigated this issue and found that there was a technical glitch in our system that inadvertently turned off automatic withdrawalsWe are reaching out to this customer to explain what happened since it appears that she was not provided with a clear communication previously In addition, we are waiving the $of interest that the customer should not have accruedSpotloan sincerely apologizes for any inconvenience the customer experienced and appreciates this feedback on its services