Spotloan

I am rejecting this response because:Spotloan also contacted me and acknowledged the fact that I did pay my loan and that this second, "defaulted" loan may have been taken out without my knowledge. Any loan I had with them, I paid and I don't appreciate their response stating or implying I don't pay my loans or responsibilities.

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan process. We are committed to making sure our customers know how much their loan will cost.According to our records, this customer has accepted a settlement offer, but we are...

proceeding to take further steps to take his hardship into consideration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am very grateful for Spotloan's response to my dilemma and appreciate that they indicated there would be no more charges to me on this account.  I appreciate everyone's consideration. Thank you so much, [redacted]

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We care about working with our customers to address their concerns.  We have reached out to the customer to resolve the issue in a way that is fair both to the company and...

customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.agree to a final payment of 305.65 on Feb. 26th Thanks

I am rejecting this response because:  They can do an identity theft...

investigation, but that has been done and verified by the Fairfield Twp OH Police Dept.  Accounts were either opened or attempted to be opened at 3 separate banks.  Two were opened and have since been closed after proof of identity theft.  I have casually spoken to an attorney, WHO IS NOT INVOLVED IN THE CASE AT THIS TIME.  Their advice is the same as I thought and have requested multiple times.  To date, I received NO communication from Spot Loan.  The enlisted collection companies and I have only gotten phone calls(to my wife's phone and not mine).  They have divulged little to no details for the loan and what was given was verbal only.  Spot Loan needs to provide written documentation of the transaction request, how they decided the loan was approved, ALL personal information they have in their possession, how and where they dispersed the funds, and all documents I signed agreeing to the transaction.  Let me present a scenario...   I am an eye doctor.  What if someone came into my office and used the name of the CEO of Spot Loan.  The personal information given turns out later to be old.  The person gets their glasses and then the insurance says it is not paying as it is a false claim.  I turn over his account to a collection company.  The first calls and says if I pay over double the amount immediately it is settled but if I wait past that day it will be over $5000.  They refuse to provide any details.  Would you pay?  They finally list it they say as noncollectable.   Some months later, another company calls and again refused to provide any significant details.  They went away.  Now months later again, I get a call from someone named Brian from another collection company and won't provide details of his company or the loan.  You tell him this story again.  He says he will try to get it closed but you don't hear from him after multiple email attempts.  [redacted]

Initial Business Response /* (1000, 5, 2016/01/18) */
At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We care about working with our customers to address their concerns.
We have investigated this issue and found that...

we missed an email in which the customer wanted to defer a payment. This was a poor display of communication and well below our standards. Consequently, we have reached out to the customer to explain the situation and resolve the issue in a way that is fair both to the company and customer.
Spotloan sincerely apologizes for any inconvenience the customer experienced and appreciates this feedback on its services.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
I am satisfied with the response and action taken by the below agent at Spotloan, also my loan was considered paid in full due to my unpleasant experience and lack of professionalism on their agents part.

Initial Business Response /* (1000, 5, 2015/12/03) */
At Spotloan, we care about working with our customers and realize that this was a frustrating experience.
We have investigated this issue and found that an email was not responded to, which caused us to not draw a payment. We are reaching...

out to the customer to explain exactly what happened since it is clear that there was not adequate communication.
In addition, we are attempting to resolve this loan in a way that is fair both to the company and customer. Spotloan sincerely apologizes for any inconvenience the customer experienced and appreciates this feedback on its services.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Alana contacted me from Spotloan through e-mail today. She explained that they had missed my e-mail and that because they dropped the ball in communication, my loan would be paid in full and satisfied. Please, those that read this, don't think a Revdex.com complaint will get you out of your loan, I was two payments from being completely paid anyway in accordance with the original contract, and had no missed payments other than the one in question due to a pay issue from my employer. You still have to pay your bills like any responsible adult. I think they took a common sense approach and realized they had messed up, and took appropriate action to make sure I was satisfied. At any rate, if Spotloan could increase their effectiveness in communication with the customer, and if I should ever find myself in a position needing a payday loan again (hopefully never) I would consider using them again.

We appreciate the customer bringing his contact information issues to our attention. We have re-sent the information to the newly-provided email address.

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We work with our customers to address their concerns. We have investigated this matter, and our records do not reflect the telephone calls or emails described by the customer....

Our records indicate that on January 19, 2016, this customer sought a loan of $600 from Spotloan. The customer was given the opportunity to review the loan terms -- including interest, duration, payment amount and payment schedule -- in writing before he electronically signed his loan agreement. While this customer’s loan obligations have not yet been fulfilled, Spotloan takes all customer complaints seriously, and we have reached out to this customer directly to address his concerns.

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion.Spotloan is investigating the issues raised by this customer as a priority, and we have reached out to resolve the customer’s concerns directly.

I am rejecting this response because: After speaking with the company they are making an offer to pay additional money and I feel that 490% in interest is well overpayment. According to their records I have paid this debt at least 3 times over. According to my calculation and bank statement it is more like 4 times. The amount I have paid is exorbitant and exceedvthe relm of common sense.

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion.Spotloan is investigating the issues raised by this customer as a priority, and we have reached out to her directly to resolve her concerns.

Initial Business Response /* (1000, 5, 2015/12/26) */
At Spotloan, we care about working with our customers and realize that this was a frustrating experience.
We have investigated this issue and found that there was a technical glitch in our system that inadvertently turned off automatic...

withdrawals. We are reaching out to this customer to explain what happened since it appears that she was not provided with a clear communication previously.
In addition, we are waiving the $15.46 of interest that the customer should not have accrued. Spotloan sincerely apologizes for any inconvenience the customer experienced and appreciates this feedback on its services.

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion. Spotloan strives to be fair and transparent throughout the loan process. We understand the customer’s concerns and appreciate her bringing this issue to our...

attention.  We have investigated this matter, and our records indicate that we attempted to reach out to this customer on multiple occasions to get her loan repayments back on track. The loan was sold to a debt buyer unaffiliated with Spotloan upon default. Although Spotloan is not responsible for the actions of the debt buyer, Spotloan will investigate and share the concerns of the customer directly with the debt buyer. Spotloan takes all customer complaints seriously, and we have reached out to this customer to address her concerns

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion. Spotloan strives to be fair and transparent throughout the loan process. We understand the customer’s concerns and appreciate her bringing this issue to our...

attention.  We have investigated this matter, and our records indicate that we attempted to reach out to this customer on multiple occasions to get her loan repayments back on track. The loan was sold to a debt buyer unaffiliated with Spotloan upon default. Although Spotloan is not responsible for the actions of the debt buyer, Spotloan will investigate and share the concerns of the customer directly with the debt buyer. Spotloan takes all customer complaints seriously, and we have reached out to this customer to address her concerns.

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan process. We are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making payments. In...

consideration of the borrower’s payment history and due to the borrower’s willingness to resolve their loan, Spotloan has agreed to the customer’s settlement request. We are happy to have worked this issue out with the customer.

Initial Business Response /* (1000, 5, 2015/11/18) */
At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We work with our customers to address their concerns.
Our records indicate that on March 3, 2015, this customer...

sought a loan of $400 from Spotloan. The customer was given the opportunity to review the loan terms -- including interest, duration, payment amount and payment schedule -- in writing before she electronically signed her loan agreement.
We have contacted the customer directly to address her concerns in a way that is fair to the customer and the company.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just want others to see exactly what this company is all about. Of course they accepted what was paid to date and closed my account. They had received over $600 in interest and would have taken another $174 if I chose to not dispute. They prey upon individuals in a financial bind and should be put out of business. My account may be settled, however, I hope that others will see this and choose a different way. THESE PEOPLE ARE CROOKS!

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan process. We work with our customers to address their concerns. Our records indicate that on July 11, 2016, this customer sought a loan of $300 from Spotloan. The customer was given the...

opportunity to review the loan terms -- including interest, duration, payment amount and payment schedule -- in writing before she electronically signed her loan agreement. While this customer’s loan obligations have not yet been fulfilled, Spotloan takes all customer complaints seriously, and we have reached out to this customer directly to address her concerns.

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasion. Spotloan strives to be fair and transparent throughout the loan process. We understand the customer’s concerns and appreciate her bringing this issue to our...

attention.   We have investigated this matter, and our records indicate that we attempted to reach out to this customer on multiple occasions to get her loan payments back on track. The loan was sold to a debt buyer unaffiliated with Spotloan upon default.  Although Spotloan is not responsible for the actions of the debt buyer, Spotloan will investigate and share the concerns of the customer directly with the debt buyer. Spotloan takes all customer complaints seriously, and we have reached out to this customer to address her concerns.