Spotloan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for intervening, if you hadn't, I feel the outcome would have been against me.thanks and God BLESS. Respectfully, *** w ***

I am rejecting this response because: They offered to honor my pay off amount as the amount that it was on the day I called. Unfortunately, two weeks later I no longer have the money to pay off the loan. I get paid once a month. Once spotloan rejected my request for a payoff I allocated those funds somewhere else. Spotloan is taking advantage of those in need. I have no problem with pay day and installment loans because there have been times when I have benefitted from them. However, I do have a problem when the payment schedule is designed to keep you in debt and prevent you from paying the loan off early. Every thing in life is a lesson, the lesson I learned from this experience is that there has to be a better way than borrowing money from crooked lenders

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasionSpotloan strives to be fair and transparent throughout the loan processWe understand the customer’s concerns and appreciate him bringing this issue to our
attention Spotloan is investigating the situation as a priority, and we have reached out to him directly to resolve his concerns We intend to resolve this in a fair and reasonable way

Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan processWe are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making payments

I am rejecting this response because:
They are still calling and trying to collect telling me this is their procedure and this is how they are responding to my complaint on the Revdex.com siteI specifically asked for something in writing through the mail to show this was my debt so that I can verify is as I have never taken out a loan onlineI have even mailed them a certified letter asking for this with no responseI want collection calls to stop until they can give me the information I requested which is what the legal way is to do, they can no longer contact me until they have given me the requested information

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan processWe understand the customer's concerns and appreciate her bringing this issue to our attention
Spotloan is investigating the situation as a priority, and has
reached out to the customer for more informationWe intend to resolve this in a fair and reasonable way

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations on this occasionSpotloan strives to be fair and transparent throughout the loan processWe understand the customer’s concerns about the interest on his loan. Spotloan
has investigated this situation as a priority, and we have reached out to her directly to resolve his concernsWe intend to resolve this in a fair and reasonable way

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan processWe are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making paymentsDue to
the borrower’s willingness to resolve their Spotloan, Spotloan has agreed to the customer’s settlementWe are happy to have worked this issue out with the customer

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe are willing to work with our customers to address their concerns

Initial Business Response /* (1000, 5, 2015/08/07) */
We apologize for this frustrating customer experienceOur call volume has been higher than we expected and we're working to fix the problem quickly by adding more team members
We have investigated this issue and found that there was a
temporary error with our phone systemWe took immediate steps to fix it and it should not be a problem again
We were able to speak with this customer and are pleased to report that we have addressed her concernsSpotloan sincerely apologizes for any inconvenience the customer experienced and appreciates this feedback on its services
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

At Spotloan, we have high standards for customer service and Spotloan strives to be fair and transparent throughout the loan processWe are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making paymentsIn
consideration of the borrower’s payment history and due to the borrower’s willingness to resolve their loan, Spotloan has agreed to the customer’s settlement requestWe are happy to have worked this issue out with the customer

Spotloan prides itself on its excellent customer service and we apologize that we have not met the customer’s expectations in this instanceWe understand the customer’s concerns and appreciate his bringing this issue to our attention Spotloan takes all customer complaints seriously, and we
have reached out to this customer directly to address his concerns

I am rejecting this response because:

At Spotloan, we have high standards for customer service, and Spotloan strives to be fair and transparent throughout the loan processWe are committed to making sure our customers know how much their loan will cost, and we seek to work with customers when they have trouble making paymentsDue to
the borrower’s willingness to resolve their Spotloan, Spotloan has waived some of their interestWe are happy to have worked this issue out with the customer

I am rejecting this response because: This response does not give a resolution to my issueI called the business again and im still getting the run aroundTold me the loan hasn't been sold yet but they still refuse to accept paymentThey originally told me they would know if the loan was sold or if they still had it after days..its been longer than thatI want this resolved immediatelyI want Spotloan to accept my payment for the principal amount and mark this account as paid in full after receiving paymentLike I mentioned before this is an illegal loan in the state of Ohio and I will take this further to the attorney general if I need to

I am rejecting this response because: Attempts to contact me and not leaving any messages, no mail whether by traditional post mail nor by email does not qualify as successful attempts They may have called but no messages was left nor received Why has no proof been provided of this supposed valid loan nor any information as to who it was sold too If this was valid why has no documentation or information been provided?

At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe care about working with our customers to address their concerns We have investigated this issue and found that we already waived the customer’s balance and satisfied
the customer’s needsThe customer mentioned that they may choose Spotloan again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The company seems to be treating this issue in a proper and caring manner

Spotloan appreciates the customer bringing this to our attentionWe are sending the customer the loan documents she requested, and will receive a copy of the loan document in her email shortlyWe hope that this customer will work with us through this process in order to resolve this matter

Initial Business Response /* (1000, 5, 2016/01/21) */
At Spotloan, customer satisfaction is important to us and we strive to be fair and transparent throughout the loan processWe care about working with our customers to address their concerns
We have investigated this issue and found that
we missed an email in which the customer wanted to defer a paymentThis was a poor display of communication and well below our standardsConsequently, we have reached out to the customer to explain the situation and resolve the issue in a way that is fair both to the company and customer
Spotloan sincerely apologizes for any inconvenience the customer experienced and appreciates this feedback on its services