Sprint Corporation

July 11, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with her inability to obtain consistent information from our automated systems regarding the amount she needed to remit in order to establish a payment arrangement extension via our website. She also described an unfavorable customer experience during her attempt to address that concern with one of our representative. Ms*** requested that we upset our systems to provide accurate payment information. We regret any possible misunderstanding that may have occurred related to Ms***’s recent payment arrangement request. We understand that situations may arise that prevent customers by remitting payments by their scheduled due dates. We are often able to provide payment arrangements, when available; however, not all arrangement requests can be honored During our conversation with Ms*** on July 7, 2017, we explained that our records reflect that she established an arrangement to remit payment toward her past-due account balance on or before July 11, 2017. She confirmed that information and advised that her reported concern has been resolved. We verified that her total account balance is $330.50. She indicated her understanding of the information provided and satisfaction with our resolution. We appreciate Ms***’s taking time to provide details of her experience with our systems and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with these concerns, she can contact me directly by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: it is very misleading in sounding like the analyst who was assigned to my case was helpful and that I "understand and accepted" the resolutionThe resolution that was reached was after a good while on the phone where Beatrice was combative and quick to dismiss my situationShe kept bringing up that I have an option to return the phones to Sprint to receive money off what is owedAs I stated in my complaint, and to several other people at Sprint already, that was not an option as the phones were turned in to US CellularI was also, again, blamed for "giving" away my security informationEven though I repeatedly said that I did not "give" it away, but that my sister was able to guess my security question. I still intend to file a complaint with the FCC, because I think that the "process" for porting, if what the analyst says is true, is absolutely criminalIf I own an account at a company, there should be more requirements than security question in order to cancel an accountAnd the account owner should be the only one physically able to do soI also informed Beatrice that I will be filing an FCC complaint, but again there was no care.I accepted her offer to remove 50% of the leasing fees because I felt as though I had no other option and am desperate to just keep my one cell phone line active at this pointI still have $of charges that I won't be able to pay at once.So to clarify, while I accepted Beatrice's offer, I want it to be known that I am not satisfied with the manner in which I am talked to by almost everyone I have talked to at SprintI am treated with disrespectThey do not actually listen and process what I say to themAnd I do not appreciate being made to feel like I am an annoyance they just want to get off of the phone
Regards,
Robert S*** Jr

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated that he canceled his service and has been trying to get the final bill with Sprint. He further stated that he has not received the bill in the mail, and his account has been turned over to collections. As a result, Mr*** is requesting that we send him his final invoice and remove his account from collections Our records reflect that Mr*** purchased two devices, line ###-###-#### on 24-month lease agreement, on February 11, 2015, and ###-###-####, on April 24, on 24-month installment billingOn April 8, 2017, the two lines of service associated with Mr***’s account were ported to another wireless service provider, and the Sprint account was cancelled. Because the two lines of phone service were associated with lease and installment billing devices, charges were assessed for remaining equipment charges, plus the purchase price of his phones, totaling $We also mailed the invoice to the address on file on June 27, We contacted the outside collections agency and advised them to cease all further collection efforts on this account for thirty days During our conversation with Mr*** on June 29, 2017, we explained the information outlined above. Mr.*** reiterated his dissatisfaction with the fact that he is yet to get his final invoice, and that he is not going to pay the balance on his accountWe explained to Mr*** that we did not identify any billing errors, and he said he will wait on the invoice. We regret any inconvenience this matter may have caused, Mr***. If we can be of further assistance with this matter, Mr*** can contact me directly at Sprint’s Executive & Regulatory Services department. I can be reached toll free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

May 25, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: File ***, *** ***
Sprint Account XXXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on May 15, 2017. We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with the balance reflected on her Sprint account. According to Ms***, an end user on her account ported-out phone number ending in *** to another wireless service provider, without her authorization, resulting in her account being assessed equipment related cancellation charges. Ms*** requested that Sprint review this matter and apply an adjustment to her account accordingly to offset the disputed charges Sprint has reviewed Ms***’s complaint. We spoke with Ms*** during May 2017. Please note that once a customer’s device is cancelled along with the respective Installment Billing and/or Lease Agreement, the account is assessed accelerated Installment Billing and/or Lease Cancellation and Lease Device Purchase Amount charges. Though the Installment Billing and/or Lease Cancellation and Lease Device Purchase Amount is charged to the account, the charges will not become due until the customer’s next bill cycle due date. We further note that the Lease Cancellation and Lease Device Purchase Amount charges are waived once Sprint receives the current device at the warehouse. In addition, it may take up to two bill cycles for the returned equipment to be processed Furthermore, please note the Number Portability process is uniform across all carriers and is regulated via the Federal Communications Commission (FCC); therefore, we are unable to alter the process. For security purposes when we receive or initiate a port request, it is necessary to obtain or verify pertinent billing information regarding the account, which may include, but is not limited to, the account number, account holder's name, phone number and the Social Security Number that is referenced on that account. Provided that this information is accurate, the port will be approved in accordance with FCC guidelines. As all information was correctly provided and the guidelines were followed, the aforementioned phone number was successfully ported to Sprint. After investigating this matter, we explained to Ms*** that the cancellation of phone number ending in ***, via port request, was requested and/or authorized by an end user on the account. However, to mutually resolve this matter, Sprint agreed to apply a total adjustment of $to Ms***’s account to offset the cost of the Lease cancellation and Lease Device Purchase charges as reflected on the April billing statementThis adjustment will appear on Ms***’s June billing statementMs*** expressed her satisfaction with the resolution provided We regret any inconvenience this matter may have caused Ms***If Ms*** would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I have reviewed the phone bill at a Sprint store (Sprint never sent me one) and have determined the charges are correct. I am no longer challenging the bill in reference to complaint ID ***. Thank you very much for helping me resolve the issue. Your services are very important in that it gives individual consumers a voice.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11555556, and find that this resolution is satisfactory to me
I replied by email to their requests and didn't hear back from SprintI prefer email responses so you have a record of the conversation
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12154634, and find that this resolution is satisfactory to me
Regards,
*** ***

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Account XXXXX*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** stated that in July 2016, she participated in the Buy One Get One Free (BOGO) promotion and in December she paid off one of her leases. However, she stated she was not advised that she would stop receiving the monthly credit to offset her BOGO lease charge on her second device. Additionally, she stated that in March 2017, she contacted our Customer Care department because she noticed that she was not receiving her $monthly credit. She further stated that she was advised that a billing case would be opened to address this matter. She stated that she was advised that by paying one of her leases in full, she forfeited the BOGO promotion. As a result, Ms*** requested that we stop billing her $lease. We regret any possible misunderstanding that may have occurred regarding Ms***’s reported BOGO credit concerns. We spoke with Ms*** on June 13, 2017, and advised her that we would contact our promotions team and would follwith her within a few days. Our promotions team confirmed that our system stopped crediting her account because she paid off one of her leases. As a result, we could not longer apply the monthly BOGO credit per the terms of the lease promotion. This is not the result of a Sprint error. We contacted Ms*** again by telephone on June 15, 2017, and we provided the information detailed above. Although a Sprint billing error was not identified in the matter, in an effort to reach an amicable resolution, and to bring closure, we offered her a one-time credit of $316.68, which is equivalent to a $credit for months. Further, we advised her that we will continue to bill her lease charge, and that she will need to continue to make her lease payments each month per the terms of the lease. She accepted our offer and we credited her account as agreed. Ms*** was satisfied with our resolution. We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We regret any inconvenience these issues may have caused Ms***. If we can be of further assistance regarding these matters, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File ***, *** P*** Account XXXXX*** Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention In his inquiry, Mr*** expressed dissatisfaction with the level of customer service that he received while trying to resolve a dispute regarding the monthly charge of $for his iPhone SEHe is disputing the monthly charge as he stated the iPhone SE was offered for free We spoke with Mr*** on June 8, 2017, regarding his concernsDuring our discussion, we outlined the requirements for the iPhone SE free promotionWe explained to Mr*** that his account does not meet the requirements for the promotion as he is on a 50% off plan that excludes the iPhone SE free promotionAlthough we did not confirm that a Sprint error occurred, we offered to apply a monthly courtesy credit to the account to offset the installment for the iPhone SE which Mr*** accepted We regret any frustration this matter may have causedIf we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael G Executive Services Analyst

October 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File ***, Matthew * *** Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the supplemental complaint of Matthew * ***According to the information provided, Mr*** expressed his dissatisfaction with the level of customer service he received and the handling of his equipment/installment billing concernsHe is requesting a credit of $to resolve his issues We previously spoke with Mr*** on October 2, 2017, regarding his concernsWe explained that when the line ending in *** was ported-out the remaining installment charges of $were accelerated because the agreement was canceled prior to the satisfaction date of August 27, We regret any misunderstanding that Mr*** may have received from *** *** regarding the agreement and return policyDuring our handling of Mr***’s original complaint, we offered the return the equipment for credit of $With regard to his request to unlock his device on line ending in ***, the finance term of his installment agreement would need to be met and paid in fullTherefore, we respectably declined Mr*** request for additional credit During our follconversation with Mr*** on October 12, 2017, we reiterated the offer to return the equipment for credit of $375, which Mr*** declinedAlthough no Sprint error occurred, we offered Mr*** a credit of $to bring closer to his issueMr*** agreed to the credit and had no other concerns If we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael GExecutive Services Analyst

October 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he states that when he upgraded three of his phones via Sprint’s Installment Billing Agreement (IBA) program, he was offered credits totaling $per line for all lines. He advises that he is only receiving a $credit per line, and is thus requesting that we honor this offer and provide him with additional credit. He further advises that he will accept a one-time credit of $to honor the promotional credits Our records reflect that Mr*** upgraded and accepted three 24-month IB agreements on August and 17, 2016. We confirmed that he is qualified for and is receiving a $credit per line. We further confirmed that the additional $credit does not apply to the IB agreements for his devices. However, because of any possible misinformation provided at the point of sale, and to bring closure to this matter, we applied credits to Mr***’s account totaling $today. Mr*** advises that this matter is now resolved to his satisfaction. Sprint also considers this matter closed We appreciate Mr*** for taking time to provide details of his experience with our representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr*** may have experienced as a result of this matter. If he has any additional questions, he can reach me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

April 21,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***We
appreciate your bringing our customers’ concerns to our attention
In her inquiry, Ms*** expressed concerns regarding unauthorized attempts to file multiple claims with our Total Equipment Protection (TEP) vendor, Asurion, using her name and account informationMs*** requested that we investigate the matter and ensure that this type situation does not occur again
We regret any misunderstanding that may have occurred related to Ms***’s reported account access concernsOur records reflect that our TEP vendor, Asurion, confirmed that fraudulent claims for replacement equipment were attempted using Ms***’s mobile number between March and 26, 2017, but that all of those attempts were declinedWe identified that the claims originated via our website at www.sprint.com/tep and that representatives of our Fraud department contacted her to advise that the fraudulent activity appears to involve a compromise of her personal e-mail accountWe recommended that she change her personal e-mail password and assured her that we updated her Sprint account profile in an effort to prevent such activity in the future
We regret any frustration this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** - *** *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** ***. We appreciate your assistance in bringing our customer’s concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with monthly Sprint charges being higher than quoted to her prior to her service cancellation and with our processing a payment from her bank account without her authorization to satisfy her outstanding final account balance. Ms*** requested that her final bill be adjusted to $ We regret any misunderstanding that may have occurred regarding Ms***’s Sprint billing or the processing of her disputed payment. We were unable to identify any billing error associated with her Sprint account prior to her service cancellation, based on her chosen rate plan, equipment, and other account optionsWe determined that the charges assessed to her account were for services used prior to March 10, 2017, when she ported her mobile number from our network to another provider and cancellation/acceleration charges associated with her leased device that was not returned to Sprint when she ported that number, pursuant to the terms of her signed lease agreement. In addition, we confirmed that Sprint sent a letter to Ms*** on May 2, 2017, advising that her outstanding account debt would be processed for payment within days from the date of that letter. We further explained that, in accordance with our Terms and Conditions of Service and Ms***’s accepted Installment Billing Agreements (IBA), Sprint is authorized to charge any payment method provided to us to satisfy amounts owed to us. Additional information regarding our payment protocol is available on our website at www.sprint.com/termsandconditions. After further research, we determined that Ms***’s financial account information was stored in her account wallet in our billing records for future payments toward her accountAs a result of our review, we are unable to identify any error on the part of Sprint related to Ms***’s dispute, and we must respectfully decline Ms***’s account re-rate request We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused. If we can be of further assistance with these issues, Ms*** can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext***. I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Twana T. Executive Services Analyst

March 10, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO*** *** Re:*** Revdex.com Case ***, *** Todd *** *** Sprint Account XXXXX*** *** Sprint Case
*** *** To Whom It May Concern: *** Sprint is in receipt of the above-referenced inquiry of Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention.*** *** According to the information provided, Mr*** stated that he was give incorrect information regarding his Early Termination Fees that would be charged when he ported out his three lines of serviceMr*** requested to have the amount quoted to him honored by Sprint*** We spoke with Mr*** on March 8, 2017, and apologized for not being able to retain his servicesWe confirmed that his account is cancelled and that Early Termination Fees of $plus tax per line were generated.*** Mr*** was quoted $per line for the cancelation fees.*** In an attempt to reach an amicable resolution and due to any miscommunication that may have occurred, we agreed to lower the Early Termination Fee to $per line and his final balance would be $511.22.*** Mr*** agrees this is a satisfactory resolution and considers the issue resolved.*** *** We appreciate Mr*** for taking the time to provide us with the details of his experience with our Customer Service team.*** We are continually seeking ways to improve the quality of service provided to our customers.*** Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review*** If we can be of further assistance, Mr*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***.*** I am available Monday through Friday between a.mand p.m., Central Standard Time*** Sincerely, *** Joel *** Executive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt
of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. Ms***’s filing expressed her dissatisfaction with the payment in the amount of $that was deducted from her financial institution by Sprint via her debit cardAccording to Ms***, this payment was deducted without her knowledge. Ms*** has requested that Sprint review this matter and refund the disputed payment to her financial institution. Sprint has reviewed Ms***’s complaint. According to our records, Ms***’s Sprint account was activated on December 21, 2016, and canceled on February 26, 2017, as a result of her line of service ending *** being ported to a different provider. Therefore, Ms*** was assessed valid charges for the equipment she leased and monthly charges for the service during three full billing cycles plus applicable taxes, regulatory charges and late fees as reflected on her billing statements dated December 26, 2016, through May 26, Therefore, we confirmed that her outstanding balance of $is valid for services rendered We regret any possible misunderstanding that may have occurred regarding this matter. Per the Terms and Conditions of the Lease Agreement that Ms*** signed, by providing us any payment method at any time during the lease term for her devices activated in December (including any extended lease period), she authorized Sprint to charge this payment method for all amounts owedFor additional information regarding this matter, please visit www.sprint.com/termsandconditionsFurthermore, Sprint sent a letter to Ms***’s address on file on April 28, 2017, advising her that the outstanding debt will be deducted from her financial institution within days from the date of the letter. Our records further indicate that Sprint debited a payment of $from Ms***’s debit card account on file on May 18, 2017, to satisfy the remaining charges on her accountAs a result, we must respectfully decline her request to refund this payment We spoke with Ms*** on May 25, and June 6, 2017, and relayed the aforementioned information. We also advised her that we waived the final late fee of $that was reflected on her May 26, 2017, as a one-time courtesyTherefore, her account is now in final status with a zero balance. Please note, that we are confident that we have addressed Ms*** concerns to the best of our ability. We apologized for any inconvenience this may have caused Ms***. If she should have any questions regarding this matter, Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

September 29, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her filing, Ms*** expressed her dissatisfaction with not being able to upgrade her device online because of the device lease commitment balance. She also stated that she wanted to take advantage of device activation fee and shipping fees credit by ordering online. Ms*** described unfavorable customer experiences during her attempts to address these concerns. She requested an apology for her overall experience We regret any misunderstanding that may have occurred in regard to Ms***’s referenced online device upgrade and the promotional offer concernsOur records reflect that Ms*** has a current 18-month device lease commitment which was initiated on December 3, 2016, on our iPhone Forever program. The Sprint iPhone Forever Program requires that customer to fully pay total months monthly lease charges in order to be eligible for early upgrade or if upgrade is required less than before months, the full lease commitment balance on the device must be paid off to qualify for an early device upgrade. Our records reflect that Ms*** would be eligible for the early upgrade after her monthly lease payment in December 2017. Based on the nature of Ms***’s inquiry and our review of this matter, it will be necessary for us to speak with her directly to obtain her account security information and obtain additional details that will aid in our investigation. Unfortunately, our attempts to contact you via telephone and e-mail to discuss her reported concerns in detail on September and 21, 2017, were unsuccessfulWe also sent a letter to Ms*** at her billing address of record via U.SMail on September 22, 2017, acknowledging our receipt of her inquiry and inviting her to contact us directly for assistance. To date, we have not yet received any response from her. We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We believe that we can fully address Ms***’s reported concerns, and we look forward to having the opportunity to do so. As such, if this matter remains unresolved, we invite her to contact me directly by calling our department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time. Sincerely, Beatrice R Executive Services Analyst

Although sprint has been in contact with me regarding this matter, they are prolonging it so I owe them more and more money Regarding the buyback, I do still qualifyI have days to do itI choose not to do it because they do not buy out the contract as stated in advertisementWhen I received my last bill I called sprint and told them that the device buyout was $and asked if I would recieve that amount so I can pay ***I was then told noThey only give you what they think the phone is worthSo the guy told me that basically it will not buy me outI refuse to give up two smart phones for around $when one they are worth more and two $is owed on themThey are two samsung sI get a call from them every days or so I made my first complaint days after I started service and asked to be let go and where to send the devicesA rep hand delivered the phones so I had no return address and was told I can not return them to the storeI have already left sprintIt cost me $to switch back to *** but it's worth itNo my dispute is them sending me a ridiculous billEither they can have their devices and we call it even or I can give them to tmobile and still lose out on money.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

February 17,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above referenced inquiry filed with your office
by Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** states that in September 2015, she contacted Sprint to initiate a warranty replacement for her defective deviceShe further states that she was sent two devices; however, she returned the second device received and her defective device back in November As a result, she is disputing the $Equipment Non-Return Fee billed by Sprint
We regret any inconvenience that this matter may have caused Ms***Our records reflect that Ms*** contacted our Customer Care representatives on October 27, 2015, to initiate a warranty replacement for her defective Samsung deviceWe confirmed that our Customer Care representatives processed a warranty replacement order to send Ms*** a replacement device and materials to assist her with sending her defective equipment to our warehouse within the required 14-day timeframe
During our February 11, 2016, conversation with Ms***, we provided the information outlined aboveWe also informed her that we took actions to expedite her concerns to our dedicated order support team to investigate the return of her defective device and the duplicate device to our warehouseWe have been able to validate her devices have been returnedTherefore, we applied a credit of $to the account on February 11, 2016, to offset the disputed charges incurredMs*** expressed her satisfaction with this resolution
We appreciate Ms*** for taking the time to provide us with the details of her most-recent billing experiencePlease be assured that we value her feedback, and her concerns have been forwarded to the appropriate managerial staff
We regret any difficulty that these issues may have causedIf we can be of further assistance regarding these matters, Ms*** can contact our Executive & Regulatory Services department toll-free at ###-###-####, entering PIN ***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Sean ***
Executive Services Analyst

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO 64114 Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint
Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms*** stated that she was advised on multiple occasions that she could keep her phone number. However, she stated that she was later advised that she could not keep her old phone number. As a result, Ms*** is requesting that Sprint review this matter and allow her to keep her old phone number Base upon our research, our records reflect that Ms***’s issue was resolved as of May 23, 2017, and she was able to keep her old phone number. We attempted to contact Ms*** via telephone and email on May 26, and June 2, 2017, and mailed a letter to the address on file requesting that she contact us to authenticate the account and to confirm that her issue is resolved. Unfortunately, we have been unable to reach her and she has not returned our call. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account. In accordance with that policy, we must first speak with an authorized account contact and have them provide us with the aforementioned security information before we can discuss the account or assist with the concerns raised in the complaint. We look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with the account. Ms*** should be advised that in order to discuss the details of the account, she must be able to authenticate the account. As a result, we want to advise Ms*** to have her PIN and security information available when she contacts us We regret any inconvenience that these matters may have caused. If Ms*** still requires assistance with this matter, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

October 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, *** *** stated that Sprint has not had service on the U.SVirgin Islands for days, and Sprint indicated it was due to Hurricane IrmaHowever, Mr*** states that Hurricane Irma did not hit the U.SVirgin Islands. He desires to have repairs made to the network and requests account credits for the inconvenience. We have made multiple attempts to contact Mr*** regarding his concern. We attempted to reach him via phone and email on September and 22, An additional attempt was made via letter on September 25, 2017. As indicated in all contact attempts, we will need to speak with Mr*** directly due to the nature of his concern Due to the severe damage caused by Hurricanes Irma and Maria and the impact on Sprint’s network, technical staff have mobilized to review the state of our sites in Puerto Rico and U.SVirgin Islands and to expedite the reconstruction process to reestablish communication as quickly and safely as possible for all of our customers. For additional information and updates, customers may visit ***/***-***-***-***. We regret any frustration this matter may have caused. If *** *** requires additional assistance, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension ***. I am available Monday, and Wednesday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst