Sprint Now Part of T-Mobile

I have been a customer since 2005 with several phone numbers on the account. Paid faithfully for years. Early this year I started to move numbers to another carrier for better rates. During this process it became evident Customer Service is in big disarray at several levels. Decided to move all accounts and close down this account. This became the biggest nightmare I have ever experienced! After approx 16- 20 calls, many lasting 2 hour or more, to Cust. Svce., several departments, and "Supervisory" and/or "Management" personnel getting involved, I though the issue was resolved, I paid any and all monies due and having been assured that this account was now closed about 1 month ago, I just received a new statement with "New Charges". This was, I thought a very simple request and transaction which has become a true nightmare. It reminds me of one of those unbellievable and hard to believe stories on 60 minutes. I am at my wits end and not sure what to do as there is NO REGIONAL OR CORPORATE OFFICE information anywhere and the so called CUSTOMER SERVICE toll free number is seldom answered and when and if you get lucky you get a new person who has no clue as to any previous contacts made on this same account!!!! I have gone in to local stores to no avail as they indicate they have no control over billing issues and even they, while in store, a manager who was trying to help could not get through the phone to Cust. Service.

I have been a customer since 2005 with several phone numbers on the account. Paid faithfully for years. Early this year I started to move numbers to another carrier for better rates. During this process it became evident Customer Service is in big disarray at several levels. Decided to move all accounts and close down this account. This became the biggest nightmare I have ever experienced! After approx 16- 20 calls, many lasting 2 hour or more, to Cust. Svce., several departments, and "Supervisory" and/or "Management" personnel getting involved, I though the issue was resolved, I paid any and all monies due and having been assured that this account was now closed about 1 month ago, I just received a new statement with "New Charges". This was, I thought a very simple request and transaction which has become a true nightmare. It reminds me of one of those unbellievable and hard to believe stories on 60 minutes. I am at my wits end and not sure what to do as there is NO REGIONAL OR CORPORATE OFFICE information anywhere and the so called CUSTOMER SERVICE toll free number is seldom answered and when and if you get lucky you get a new person who has no clue as to any previous contacts made on this same account!!!! I have gone in to local stores to no avail as they indicate they have no control over billing issues and even they, while in store, a manager who was trying to help could not get through the phone to Cust. Service.

Sprint's customer service is terrible. Every time I've had an issue it takes at least an hour to resolve. Now that I want to switch to ATT because I've had it with Sprint, they transferred me repeatedly, having to start over each time, to finally find out that to switch my phone over it has to be "unlocked"...which takes 24-48 hours. And I had to pay off the phones and the final bill before they could do it. My bill is on auto pay and not due for 2 weeks. I called after 24 hours and was told it was in process and would be done by the end of business yesterday. Now I'm on hour 47 and still not unlocked. These are mine and my husband's only phones, and we need them for work. Sprint says they understand my frustration, but they can't possibly make it happen any sooner. In one hour, if our phones are not available, I'm going to lose my ever loving mind! And I just received an email saying my final bill is still due. I know that's going to be a full time job trying to get straightened out.

Sprint's customer service is terrible. Every time I've had an issue it takes at least an hour to resolve. Now that I want to switch to ATT because I've had it with Sprint, they transferred me repeatedly, having to start over each time, to finally find out that to switch my phone over it has to be "unlocked"...which takes 24-48 hours. And I had to pay off the phones and the final bill before they could do it. My bill is on auto pay and not due for 2 weeks. I called after 24 hours and was told it was in process and would be done by the end of business yesterday. Now I'm on hour 47 and still not unlocked. These are mine and my husband's only phones, and we need them for work. Sprint says they understand my frustration, but they can't possibly make it happen any sooner. In one hour, if our phones are not available, I'm going to lose my ever loving mind! And I just received an email saying my final bill is still due. I know that's going to be a full time job trying to get straightened out.

Just say NO to Sprint. Do not give them any new or continued business.
I had been with BOOST (part of Sprint) for more than 10 years. Absolutely no issues other than you have to buy your phones outright, which makes upgrading difficult if you don't have a large chunk of change to spend. I received a promotion from Sprint to switch over at no cost, free activation and upgraded phones. It took 4 hours, 3 account "goof ups", question upon question and a trip to the corporate store to finally get my account set up and going. Should've known right then to RUN but I didn't. HINDSIGHT! After several months back and forth with customer care I finally got my bill (what they quoted me) straightened out and life was good. Fast forward 1 year and I'm being inundated with offers to upgrade the phones. However, the deal they are offering me is not as good as what a "new customer" can get. (Where's the incentive for being a loyal, credit worthy customer)? Hubby decides to open an account for the better deal, we'll pay off my phones and life will go on. WELL, that couldn't be further from the truth. Hubby was sold a Bill of Goods Sprint just wouldn't deliver on. We were specific with Sprint about keeping our bill date the same. We were also very specific that the monthly bill not exceed a certain amount. Within days of the new contract we received our first months bill. Not only was the billing due date incorrect, the amount was also MUCH MORE than we were told. We made the trip back to the store only to be told that the bill would straighten itself out after 2 or 3 billing cycles, once the credits had applied. To change the bill due date a simple call to customer care would change that. Calls to customer care to rectify the bill date met with deaf ears. Simply put, by changing the bill date it would generate another statement, making 2 bills due at once (all for a 3 day change). However, we were told we needed to go back to the store that initiated the transaction because it did not appear the contract was done correctly to set the date we requested (which rarely occurs, so they say). According to the "manager" we spoke with through Customer Care she would note the account so the rep in store would know what to do and how to do it. Ugh! Another trip back to the store! Did I mention the store is 70 miles ONE WAY? Back to the store we went! The account wasn't noted, there was nothing they could do "in store" to change the bill due date and there were no "credits" that would be applied to subsequent bills. Wait! WHAT? In fact, the rep can't figure out where we even came up with the figures we were telling him. We demanded they pull the quote written to see what we were talking about. Low and behold, the quote was "inaccurate". Well, what does Sprint do when they make a mistake? NOTHING! It's a "live with it or....". Seriously, Sprint had no resolution to OUR problem other than to rewrite the quote, which would increase our monthly bill by almost $100. Oh, and trying to pay off my phones/account? Well, let's just say "that ain't happening the way we had planned". Sprint wants to penalize me for early payoff (even though I was assured I could pay off my phones early with no penalty).
As it stands, we are cancelling my hubbys account, returning all the equipment and awaiting a refund of all charges. A complaint has been filed with Sprint (not that it will get anywhere) and we have disputed all charges with our credit card company (should Sprint try to delay the refund). My account, which remains in good standing, will be dealt with separately. A competing company will be buying out my contract and I will establish service with them. The competitor has a better Revdex.com rating and customer service rating, two things that are very important. Bye, bye Sprint! Will never look back and will never recommend them to anyone.
I urge anyone thinking of making a switch, thinking they are getting a better deal, to think again. What gains in products you may get from Sprint will be negated by the horrible customer care they give. And just an FYI, word through the industry is Sprint is having major financial troubles.

Just say NO to Sprint. Do not give them any new or continued business.
I had been with BOOST (part of Sprint) for more than 10 years. Absolutely no issues other than you have to buy your phones outright, which makes upgrading difficult if you don't have a large chunk of change to spend. I received a promotion from Sprint to switch over at no cost, free activation and upgraded phones. It took 4 hours, 3 account "goof ups", question upon question and a trip to the corporate store to finally get my account set up and going. Should've known right then to RUN but I didn't. HINDSIGHT! After several months back and forth with customer care I finally got my bill (what they quoted me) straightened out and life was good. Fast forward 1 year and I'm being inundated with offers to upgrade the phones. However, the deal they are offering me is not as good as what a "new customer" can get. (Where's the incentive for being a loyal, credit worthy customer)? Hubby decides to open an account for the better deal, we'll pay off my phones and life will go on. WELL, that couldn't be further from the truth. Hubby was sold a Bill of Goods Sprint just wouldn't deliver on. We were specific with Sprint about keeping our bill date the same. We were also very specific that the monthly bill not exceed a certain amount. Within days of the new contract we received our first months bill. Not only was the billing due date incorrect, the amount was also MUCH MORE than we were told. We made the trip back to the store only to be told that the bill would straighten itself out after 2 or 3 billing cycles, once the credits had applied. To change the bill due date a simple call to customer care would change that. Calls to customer care to rectify the bill date met with deaf ears. Simply put, by changing the bill date it would generate another statement, making 2 bills due at once (all for a 3 day change). However, we were told we needed to go back to the store that initiated the transaction because it did not appear the contract was done correctly to set the date we requested (which rarely occurs, so they say). According to the "manager" we spoke with through Customer Care she would note the account so the rep in store would know what to do and how to do it. Ugh! Another trip back to the store! Did I mention the store is 70 miles ONE WAY? Back to the store we went! The account wasn't noted, there was nothing they could do "in store" to change the bill due date and there were no "credits" that would be applied to subsequent bills. Wait! WHAT? In fact, the rep can't figure out where we even came up with the figures we were telling him. We demanded they pull the quote written to see what we were talking about. Low and behold, the quote was "inaccurate". Well, what does Sprint do when they make a mistake? NOTHING! It's a "live with it or....". Seriously, Sprint had no resolution to OUR problem other than to rewrite the quote, which would increase our monthly bill by almost $100. Oh, and trying to pay off my phones/account? Well, let's just say "that ain't happening the way we had planned". Sprint wants to penalize me for early payoff (even though I was assured I could pay off my phones early with no penalty).
As it stands, we are cancelling my hubbys account, returning all the equipment and awaiting a refund of all charges. A complaint has been filed with Sprint (not that it will get anywhere) and we have disputed all charges with our credit card company (should Sprint try to delay the refund). My account, which remains in good standing, will be dealt with separately. A competing company will be buying out my contract and I will establish service with them. The competitor has a better Revdex.com rating and customer service rating, two things that are very important. Bye, bye Sprint! Will never look back and will never recommend them to anyone.
I urge anyone thinking of making a switch, thinking they are getting a better deal, to think again. What gains in products you may get from Sprint will be negated by the horrible customer care they give. And just an FYI, word through the industry is Sprint is having major financial troubles.

Just say NO to Sprint. Do not give them any new or continued business.
I had been with BOOST (part of Sprint) for more than 10 years. Absolutely no issues other than you have to buy your phones outright, which makes upgrading difficult if you don't have a large chunk of change to spend. I received a promotion from Sprint to switch over at no cost, free activation and upgraded phones. It took 4 hours, 3 account "goof ups", question upon question and a trip to the corporate store to finally get my account set up and going. Should've known right then to RUN but I didn't. HINDSIGHT! After several months back and forth with customer care I finally got my bill (what they quoted me) straightened out and life was good. Fast forward 1 year and I'm being inundated with offers to upgrade the phones. However, the deal they are offering me is not as good as what a "new customer" can get. (Where's the incentive for being a loyal, credit worthy customer)? Hubby decides to open an account for the better deal, we'll pay off my phones and life will go on. WELL, that couldn't be further from the truth. Hubby was sold a Bill of Goods Sprint just wouldn't deliver on. We were specific with Sprint about keeping our bill date the same. We were also very specific that the monthly bill not exceed a certain amount. Within days of the new contract we received our first months bill. Not only was the billing due date incorrect, the amount was also MUCH MORE than we were told. We made the trip back to the store only to be told that the bill would straighten itself out after 2 or 3 billing cycles, once the credits had applied. To change the bill due date a simple call to customer care would change that. Calls to customer care to rectify the bill date met with deaf ears. Simply put, by changing the bill date it would generate another statement, making 2 bills due at once (all for a 3 day change). However, we were told we needed to go back to the store that initiated the transaction because it did not appear the contract was done correctly to set the date we requested (which rarely occurs, so they say). According to the "manager" we spoke with through Customer Care she would note the account so the rep in store would know what to do and how to do it. Ugh! Another trip back to the store! Did I mention the store is 70 miles ONE WAY? Back to the store we went! The account wasn't noted, there was nothing they could do "in store" to change the bill due date and there were no "credits" that would be applied to subsequent bills. Wait! WHAT? In fact, the rep can't figure out where we even came up with the figures we were telling him. We demanded they pull the quote written to see what we were talking about. Low and behold, the quote was "inaccurate". Well, what does Sprint do when they make a mistake? NOTHING! It's a "live with it or....". Seriously, Sprint had no resolution to OUR problem other than to rewrite the quote, which would increase our monthly bill by almost $100. Oh, and trying to pay off my phones/account? Well, let's just say "that ain't happening the way we had planned". Sprint wants to penalize me for early payoff (even though I was assured I could pay off my phones early with no penalty).
As it stands, we are cancelling my hubbys account, returning all the equipment and awaiting a refund of all charges. A complaint has been filed with Sprint (not that it will get anywhere) and we have disputed all charges with our credit card company (should Sprint try to delay the refund). My account, which remains in good standing, will be dealt with separately. A competing company will be buying out my contract and I will establish service with them. The competitor has a better Revdex.com rating and customer service rating, two things that are very important. Bye, bye Sprint! Will never look back and will never recommend them to anyone.
I urge anyone thinking of making a switch, thinking they are getting a better deal, to think again. What gains in products you may get from Sprint will be negated by the horrible customer care they give. And just an FYI, word through the industry is Sprint is having major financial troubles.

Just say NO to Sprint. Do not give them any new or continued business.
I had been with BOOST (part of Sprint) for more than 10 years. Absolutely no issues other than you have to buy your phones outright, which makes upgrading difficult if you don't have a large chunk of change to spend. I received a promotion from Sprint to switch over at no cost, free activation and upgraded phones. It took 4 hours, 3 account "goof ups", question upon question and a trip to the corporate store to finally get my account set up and going. Should've known right then to RUN but I didn't. HINDSIGHT! After several months back and forth with customer care I finally got my bill (what they quoted me) straightened out and life was good. Fast forward 1 year and I'm being inundated with offers to upgrade the phones. However, the deal they are offering me is not as good as what a "new customer" can get. (Where's the incentive for being a loyal, credit worthy customer)? Hubby decides to open an account for the better deal, we'll pay off my phones and life will go on. WELL, that couldn't be further from the truth. Hubby was sold a Bill of Goods Sprint just wouldn't deliver on. We were specific with Sprint about keeping our bill date the same. We were also very specific that the monthly bill not exceed a certain amount. Within days of the new contract we received our first months bill. Not only was the billing due date incorrect, the amount was also MUCH MORE than we were told. We made the trip back to the store only to be told that the bill would straighten itself out after 2 or 3 billing cycles, once the credits had applied. To change the bill due date a simple call to customer care would change that. Calls to customer care to rectify the bill date met with deaf ears. Simply put, by changing the bill date it would generate another statement, making 2 bills due at once (all for a 3 day change). However, we were told we needed to go back to the store that initiated the transaction because it did not appear the contract was done correctly to set the date we requested (which rarely occurs, so they say). According to the "manager" we spoke with through Customer Care she would note the account so the rep in store would know what to do and how to do it. Ugh! Another trip back to the store! Did I mention the store is 70 miles ONE WAY? Back to the store we went! The account wasn't noted, there was nothing they could do "in store" to change the bill due date and there were no "credits" that would be applied to subsequent bills. Wait! WHAT? In fact, the rep can't figure out where we even came up with the figures we were telling him. We demanded they pull the quote written to see what we were talking about. Low and behold, the quote was "inaccurate". Well, what does Sprint do when they make a mistake? NOTHING! It's a "live with it or....". Seriously, Sprint had no resolution to OUR problem other than to rewrite the quote, which would increase our monthly bill by almost $100. Oh, and trying to pay off my phones/account? Well, let's just say "that ain't happening the way we had planned". Sprint wants to penalize me for early payoff (even though I was assured I could pay off my phones early with no penalty).
As it stands, we are cancelling my hubbys account, returning all the equipment and awaiting a refund of all charges. A complaint has been filed with Sprint (not that it will get anywhere) and we have disputed all charges with our credit card company (should Sprint try to delay the refund). My account, which remains in good standing, will be dealt with separately. A competing company will be buying out my contract and I will establish service with them. The competitor has a better Revdex.com rating and customer service rating, two things that are very important. Bye, bye Sprint! Will never look back and will never recommend them to anyone.
I urge anyone thinking of making a switch, thinking they are getting a better deal, to think again. What gains in products you may get from Sprint will be negated by the horrible customer care they give. And just an FYI, word through the industry is Sprint is having major financial troubles.

Just say NO to Sprint. Do not give them any new or continued business.
I had been with BOOST (part of Sprint) for more than 10 years. Absolutely no issues other than you have to buy your phones outright, which makes upgrading difficult if you don't have a large chunk of change to spend. I received a promotion from Sprint to switch over at no cost, free activation and upgraded phones. It took 4 hours, 3 account "goof ups", question upon question and a trip to the corporate store to finally get my account set up and going. Should've known right then to RUN but I didn't. HINDSIGHT! After several months back and forth with customer care I finally got my bill (what they quoted me) straightened out and life was good. Fast forward 1 year and I'm being inundated with offers to upgrade the phones. However, the deal they are offering me is not as good as what a "new customer" can get. (Where's the incentive for being a loyal, credit worthy customer)? Hubby decides to open an account for the better deal, we'll pay off my phones and life will go on. WELL, that couldn't be further from the truth. Hubby was sold a Bill of Goods Sprint just wouldn't deliver on. We were specific with Sprint about keeping our bill date the same. We were also very specific that the monthly bill not exceed a certain amount. Within days of the new contract we received our first months bill. Not only was the billing due date incorrect, the amount was also MUCH MORE than we were told. We made the trip back to the store only to be told that the bill would straighten itself out after 2 or 3 billing cycles, once the credits had applied. To change the bill due date a simple call to customer care would change that. Calls to customer care to rectify the bill date met with deaf ears. Simply put, by changing the bill date it would generate another statement, making 2 bills due at once (all for a 3 day change). However, we were told we needed to go back to the store that initiated the transaction because it did not appear the contract was done correctly to set the date we requested (which rarely occurs, so they say). According to the "manager" we spoke with through Customer Care she would note the account so the rep in store would know what to do and how to do it. Ugh! Another trip back to the store! Did I mention the store is 70 miles ONE WAY? Back to the store we went! The account wasn't noted, there was nothing they could do "in store" to change the bill due date and there were no "credits" that would be applied to subsequent bills. Wait! WHAT? In fact, the rep can't figure out where we even came up with the figures we were telling him. We demanded they pull the quote written to see what we were talking about. Low and behold, the quote was "inaccurate". Well, what does Sprint do when they make a mistake? NOTHING! It's a "live with it or....". Seriously, Sprint had no resolution to OUR problem other than to rewrite the quote, which would increase our monthly bill by almost $100. Oh, and trying to pay off my phones/account? Well, let's just say "that ain't happening the way we had planned". Sprint wants to penalize me for early payoff (even though I was assured I could pay off my phones early with no penalty).
As it stands, we are cancelling my hubbys account, returning all the equipment and awaiting a refund of all charges. A complaint has been filed with Sprint (not that it will get anywhere) and we have disputed all charges with our credit card company (should Sprint try to delay the refund). My account, which remains in good standing, will be dealt with separately. A competing company will be buying out my contract and I will establish service with them. The competitor has a better Revdex.com rating and customer service rating, two things that are very important. Bye, bye Sprint! Will never look back and will never recommend them to anyone.
I urge anyone thinking of making a switch, thinking they are getting a better deal, to think again. What gains in products you may get from Sprint will be negated by the horrible customer care they give. And just an FYI, word through the industry is Sprint is having major financial troubles.

I have been a customer of sprint for 17 years and have nothing but negative experiences with my billing and customer service over the last 6 months. They were charging me for phones that were not on my account and wouldn't give me the proper credits to offset my charges. Needless to say trying to talk to someone that's high enough up the food chain to handle the situation they just continued to pass me around like an unwanted pest. My discouraging especially after the 17 years of LOYALTY on my part to only be cast aside. Pay the extra money and go to someone more reliable.

I have been a customer of sprint for 17 years and have nothing but negative experiences with my billing and customer service over the last 6 months. They were charging me for phones that were not on my account and wouldn't give me the proper credits to offset my charges. Needless to say trying to talk to someone that's high enough up the food chain to handle the situation they just continued to pass me around like an unwanted pest. My discouraging especially after the 17 years of LOYALTY on my part to only be cast aside. Pay the extra money and go to someone more reliable.

I have been a customer of sprint for 17 years and have nothing but negative experiences with my billing and customer service over the last 6 months. They were charging me for phones that were not on my account and wouldn't give me the proper credits to offset my charges. Needless to say trying to talk to someone that's high enough up the food chain to handle the situation they just continued to pass me around like an unwanted pest. My discouraging especially after the 17 years of LOYALTY on my part to only be cast aside. Pay the extra money and go to someone more reliable.

I have been a customer of sprint for 17 years and have nothing but negative experiences with my billing and customer service over the last 6 months. They were charging me for phones that were not on my account and wouldn't give me the proper credits to offset my charges. Needless to say trying to talk to someone that's high enough up the food chain to handle the situation they just continued to pass me around like an unwanted pest. My discouraging especially after the 17 years of LOYALTY on my part to only be cast aside. Pay the extra money and go to someone more reliable.

I have been a customer of sprint for 17 years and have nothing but negative experiences with my billing and customer service over the last 6 months. They were charging me for phones that were not on my account and wouldn't give me the proper credits to offset my charges. Needless to say trying to talk to someone that's high enough up the food chain to handle the situation they just continued to pass me around like an unwanted pest. My discouraging especially after the 17 years of LOYALTY on my part to only be cast aside. Pay the extra money and go to someone more reliable.

Sprint is going to take over a week to unlock my phone that I have paid for completly

Sprint is going to take over a week to unlock my phone that I have paid for completly

Sprint is going to take over a week to unlock my phone that I have paid for completly

My account being over charged every month, it took me average 3-5 hours to deal with customer service after I had been transferring to few people before my billing is corrected, it would credited back but same thing has happened again flowing month, and month after month. I have to call back every month since I opened account with Sprint in Dec last year. I would pay for overcharge if I could not hold any longer. As of today, I have been on hold for over 3 hours after 4 times transferred and still on hold. No one could help to fix the problems until my contract is over then I can close it.

My account being over charged every month, it took me average 3-5 hours to deal with customer service after I had been transferring to few people before my billing is corrected, it would credited back but same thing has happened again flowing month, and month after month. I have to call back every month since I opened account with Sprint in Dec last year. I would pay for overcharge if I could not hold any longer. As of today, I have been on hold for over 3 hours after 4 times transferred and still on hold. No one could help to fix the problems until my contract is over then I can close it.

My account being over charged every month, it took me average 3-5 hours to deal with customer service after I had been transferring to few people before my billing is corrected, it would credited back but same thing has happened again flowing month, and month after month. I have to call back every month since I opened account with Sprint in Dec last year. I would pay for overcharge if I could not hold any longer. As of today, I have been on hold for over 3 hours after 4 times transferred and still on hold. No one could help to fix the problems until my contract is over then I can close it.