Sprint Now Part of T-Mobile

When I see that Sprint has 470 negative reviews to their 10 positive reviews and almost 30,000 total customer complaints, I am no longer surprised.
If you have another option instead of Sprint, take it.
I have spent 2 months trying to get a solution to a problem. I have literally - not exaggerating - spent easily over 20 hours (ten alone on 8/28) trying to fix a customer service issue. I've been transferred from department to department for two months just for the next department to not uphold and honor the promise of the department before them.
Every time I get transferred, I have to explain the entire process over to the next person, and then I get a completely different answer.
I have never had such horrible customer service in my entire life. The only person who ever seems to have an answer to my issue has to transfer me, and then that person says that the first one's resolution "can't be done" and "I'm sorry that they told you this, but..."
Their final resolution? "Just pay it (something I should not be charged for) and move on".
This is a freaking game. Once these issues are resolved, I'm turning in my five phones and never looking back. Absolutely disgusting how I have been treated. If I could give zero or less stars on this review, it still would be more than they deserve.

The sale reps were very friendly and approachable. They however were not very informative on the process of switching from a different cellphone company, about the cellular devices, or their current promotions. I was given false information about what was included in the activation of a new phone and the pricing. Instead of listening to the customer their main focus was on making sales and marketing accessories.

The sale reps were very friendly and approachable. They however were not very informative on the process of switching from a different cellphone company, about the cellular devices, or their current promotions. I was given false information about what was included in the activation of a new phone and the pricing. Instead of listening to the customer their main focus was on making sales and marketing accessories.

When I see that Sprint has 470 negative reviews to their 10 positive reviews and almost 30,000 total customer complaints, I am no longer surprised.
If you have another option instead of Sprint, take it.
I have spent 2 months trying to get a solution to a problem. I have literally - not exaggerating - spent easily over 20 hours (ten alone on 8/28) trying to fix a customer service issue. I've been transferred from department to department for two months just for the next department to not uphold and honor the promise of the department before them.
Every time I get transferred, I have to explain the entire process over to the next person, and then I get a completely different answer.
I have never had such horrible customer service in my entire life. The only person who ever seems to have an answer to my issue has to transfer me, and then that person says that the first one's resolution "can't be done" and "I'm sorry that they told you this, but..."
Their final resolution? "Just pay it (something I should not be charged for) and move on".
This is a freaking game. Once these issues are resolved, I'm turning in my five phones and never looking back. Absolutely disgusting how I have been treated. If I could give zero or less stars on this review, it still would be more than they deserve.

When I see that Sprint has 470 negative reviews to their 10 positive reviews and almost 30,000 total customer complaints, I am no longer surprised.
If you have another option instead of Sprint, take it.
I have spent 2 months trying to get a solution to a problem. I have literally - not exaggerating - spent easily over 20 hours (ten alone on 8/28) trying to fix a customer service issue. I've been transferred from department to department for two months just for the next department to not uphold and honor the promise of the department before them.
Every time I get transferred, I have to explain the entire process over to the next person, and then I get a completely different answer.
I have never had such horrible customer service in my entire life. The only person who ever seems to have an answer to my issue has to transfer me, and then that person says that the first one's resolution "can't be done" and "I'm sorry that they told you this, but..."
Their final resolution? "Just pay it (something I should not be charged for) and move on".
This is a freaking game. Once these issues are resolved, I'm turning in my five phones and never looking back. Absolutely disgusting how I have been treated. If I could give zero or less stars on this review, it still would be more than they deserve.

When I see that Sprint has 470 negative reviews to their 10 positive reviews and almost 30,000 total customer complaints, I am no longer surprised.
If you have another option instead of Sprint, take it.
I have spent 2 months trying to get a solution to a problem. I have literally - not exaggerating - spent easily over 20 hours (ten alone on 8/28) trying to fix a customer service issue. I've been transferred from department to department for two months just for the next department to not uphold and honor the promise of the department before them.
Every time I get transferred, I have to explain the entire process over to the next person, and then I get a completely different answer.
I have never had such horrible customer service in my entire life. The only person who ever seems to have an answer to my issue has to transfer me, and then that person says that the first one's resolution "can't be done" and "I'm sorry that they told you this, but..."
Their final resolution? "Just pay it (something I should not be charged for) and move on".
This is a freaking game. Once these issues are resolved, I'm turning in my five phones and never looking back. Absolutely disgusting how I have been treated. If I could give zero or less stars on this review, it still would be more than they deserve.

The sale reps were very friendly and approachable. They however were not very informative on the process of switching from a different cellphone company, about the cellular devices, or their current promotions. I was given false information about what was included in the activation of a new phone and the pricing. Instead of listening to the customer their main focus was on making sales and marketing accessories.

The sale reps were very friendly and approachable. They however were not very informative on the process of switching from a different cellphone company, about the cellular devices, or their current promotions. I was given false information about what was included in the activation of a new phone and the pricing. Instead of listening to the customer their main focus was on making sales and marketing accessories.

The sale reps were very friendly and approachable. They however were not very informative on the process of switching from a different cellphone company, about the cellular devices, or their current promotions. I was given false information about what was included in the activation of a new phone and the pricing. Instead of listening to the customer their main focus was on making sales and marketing accessories.

I have been with sprint for 5 years, but I can't live with the poor customer service anymore. I used a promotion to do an upgrade about a month ago and now I have to fight for the promotion as it does not appear on my bill.
Customer representatives are so poor in knowledge. I called and after several hours being on the call and being transferred 3-4 time between representatives finally a case was opened to review my issue and and said I was going to hear a feedback in 24-48 hours. I never received a call back and when I called after a week I had to stay on the line another 2 hours for different representatives to review and transfer me to each other and no case was reviewed yet.
Interesting is that after talking to the representatives, when they don't know a resolution for your case they just simply transfer to somebody else without a notice and story begins again with another representative.
NO MORE SPRINT UNLESS YOU HAVE ALL THE TIME IN THE WORLD TO FIGHT FOR YOUR MONEY.

I have been with sprint for 5 years, but I can't live with the poor customer service anymore. I used a promotion to do an upgrade about a month ago and now I have to fight for the promotion as it does not appear on my bill.
Customer representatives are so poor in knowledge. I called and after several hours being on the call and being transferred 3-4 time between representatives finally a case was opened to review my issue and and said I was going to hear a feedback in 24-48 hours. I never received a call back and when I called after a week I had to stay on the line another 2 hours for different representatives to review and transfer me to each other and no case was reviewed yet.
Interesting is that after talking to the representatives, when they don't know a resolution for your case they just simply transfer to somebody else without a notice and story begins again with another representative.
NO MORE SPRINT UNLESS YOU HAVE ALL THE TIME IN THE WORLD TO FIGHT FOR YOUR MONEY.

I have been with sprint for 5 years, but I can't live with the poor customer service anymore. I used a promotion to do an upgrade about a month ago and now I have to fight for the promotion as it does not appear on my bill.
Customer representatives are so poor in knowledge. I called and after several hours being on the call and being transferred 3-4 time between representatives finally a case was opened to review my issue and and said I was going to hear a feedback in 24-48 hours. I never received a call back and when I called after a week I had to stay on the line another 2 hours for different representatives to review and transfer me to each other and no case was reviewed yet.
Interesting is that after talking to the representatives, when they don't know a resolution for your case they just simply transfer to somebody else without a notice and story begins again with another representative.
NO MORE SPRINT UNLESS YOU HAVE ALL THE TIME IN THE WORLD TO FIGHT FOR YOUR MONEY.

I have been with sprint for 5 years, but I can't live with the poor customer service anymore. I used a promotion to do an upgrade about a month ago and now I have to fight for the promotion as it does not appear on my bill.
Customer representatives are so poor in knowledge. I called and after several hours being on the call and being transferred 3-4 time between representatives finally a case was opened to review my issue and and said I was going to hear a feedback in 24-48 hours. I never received a call back and when I called after a week I had to stay on the line another 2 hours for different representatives to review and transfer me to each other and no case was reviewed yet.
Interesting is that after talking to the representatives, when they don't know a resolution for your case they just simply transfer to somebody else without a notice and story begins again with another representative.
NO MORE SPRINT UNLESS YOU HAVE ALL THE TIME IN THE WORLD TO FIGHT FOR YOUR MONEY.

I have been with sprint for 5 years, but I can't live with the poor customer service anymore. I used a promotion to do an upgrade about a month ago and now I have to fight for the promotion as it does not appear on my bill.
Customer representatives are so poor in knowledge. I called and after several hours being on the call and being transferred 3-4 time between representatives finally a case was opened to review my issue and and said I was going to hear a feedback in 24-48 hours. I never received a call back and when I called after a week I had to stay on the line another 2 hours for different representatives to review and transfer me to each other and no case was reviewed yet.
Interesting is that after talking to the representatives, when they don't know a resolution for your case they just simply transfer to somebody else without a notice and story begins again with another representative.
NO MORE SPRINT UNLESS YOU HAVE ALL THE TIME IN THE WORLD TO FIGHT FOR YOUR MONEY.

I would like to take a minute to say what a great employee you have in Andrew Vale at the Crossgates store in Albany NY. I had gone in to ask a question and he told me about an upcoming promotion. When I returned on promotion day he recognized me and said he was glad we came back. I found that impressive he did this because his store is usually busy. Thanks for listening and you should be proud to have a fine employee as he