Sprint Now Part of T-Mobile

Horrible experience with their customer service over the phone! Every time I call customer service I am on the phone over an hour trying to fix the issue. Visits to the store are not any better... Expect to be in the store over 2 hours for simple transactions.

Horrible experience with their customer service over the phone! Every time I call customer service I am on the phone over an hour trying to fix the issue. Visits to the store are not any better... Expect to be in the store over 2 hours for simple transactions.

Horrible experience with their customer service over the phone! Every time I call customer service I am on the phone over an hour trying to fix the issue. Visits to the store are not any better... Expect to be in the store over 2 hours for simple transactions.

Horrible experience with their customer service over the phone! Every time I call customer service I am on the phone over an hour trying to fix the issue. Visits to the store are not any better... Expect to be in the store over 2 hours for simple transactions.

Poorest Customer Service I have ever seen.
Liars engaged in unethical practices.
2nd time that I have been hoodwinked by this company.
Incurred unfounded Charges of outrageous proportions.
Never again Sprint.

Poorest Customer Service I have ever seen.
Liars engaged in unethical practices.
2nd time that I have been hoodwinked by this company.
Incurred unfounded Charges of outrageous proportions.
Never again Sprint.

Poorest Customer Service I have ever seen.
Liars engaged in unethical practices.
2nd time that I have been hoodwinked by this company.
Incurred unfounded Charges of outrageous proportions.
Never again Sprint.

Sprint.... where to begin. Sprint is the worst at customer service, it is very difficult to get an agent on the phone, it requires a special key code. They nickel and dime customers and they could care less about you, the customer. I was assured my bill would be adjusted by an agent because I had been over charged for six months. After 1 hour and 45 minutes on hold I was told that because the agent did not make notes in my account they would not be able to honor what she offered. I have been a customer for ten years and they lost me over a $100.00 refund.

Sprint.... where to begin. Sprint is the worst at customer service, it is very difficult to get an agent on the phone, it requires a special key code. They nickel and dime customers and they could care less about you, the customer. I was assured my bill would be adjusted by an agent because I had been over charged for six months. After 1 hour and 45 minutes on hold I was told that because the agent did not make notes in my account they would not be able to honor what she offered. I have been a customer for ten years and they lost me over a $100.00 refund.

Sprint.... where to begin. Sprint is the worst at customer service, it is very difficult to get an agent on the phone, it requires a special key code. They nickel and dime customers and they could care less about you, the customer. I was assured my bill would be adjusted by an agent because I had been over charged for six months. After 1 hour and 45 minutes on hold I was told that because the agent did not make notes in my account they would not be able to honor what she offered. I have been a customer for ten years and they lost me over a $100.00 refund.

Poorest Customer Service I have ever seen.
Liars engaged in unethical practices.
2nd time that I have been hoodwinked by this company.
Incurred unfounded Charges of outrageous proportions.
Never again Sprint.

Poorest Customer Service I have ever seen.
Liars engaged in unethical practices.
2nd time that I have been hoodwinked by this company.
Incurred unfounded Charges of outrageous proportions.
Never again Sprint.

Sprint.... where to begin. Sprint is the worst at customer service, it is very difficult to get an agent on the phone, it requires a special key code. They nickel and dime customers and they could care less about you, the customer. I was assured my bill would be adjusted by an agent because I had been over charged for six months. After 1 hour and 45 minutes on hold I was told that because the agent did not make notes in my account they would not be able to honor what she offered. I have been a customer for ten years and they lost me over a $100.00 refund.

Sprint.... where to begin. Sprint is the worst at customer service, it is very difficult to get an agent on the phone, it requires a special key code. They nickel and dime customers and they could care less about you, the customer. I was assured my bill would be adjusted by an agent because I had been over charged for six months. After 1 hour and 45 minutes on hold I was told that because the agent did not make notes in my account they would not be able to honor what she offered. I have been a customer for ten years and they lost me over a $100.00 refund.

This is one of the worst companies I have ever encountered. I am in a 24 mo. contract for IPhone 6 Plus. It has now been 26 mos. since I have the Phone and plan. Today I called and spoke with Customer Rep, "Jois". This lady could not answer any of my questions and kept repeating herself each time changing her answer. I want to know why they are charging me $25 a month towards the device but if I want to upgrade I would have to pay a lump sum. I was on the phone with Jois for an hour and got no where. I plan to shop around and hopefully leave Sprint forever!

This is one of the worst companies I have ever encountered. I am in a 24 mo. contract for IPhone 6 Plus. It has now been 26 mos. since I have the Phone and plan. Today I called and spoke with Customer Rep, "Jois". This lady could not answer any of my questions and kept repeating herself each time changing her answer. I want to know why they are charging me $25 a month towards the device but if I want to upgrade I would have to pay a lump sum. I was on the phone with Jois for an hour and got no where. I plan to shop around and hopefully leave Sprint forever!

This is one of the worst companies I have ever encountered. I am in a 24 mo. contract for IPhone 6 Plus. It has now been 26 mos. since I have the Phone and plan. Today I called and spoke with Customer Rep, "Jois". This lady could not answer any of my questions and kept repeating herself each time changing her answer. I want to know why they are charging me $25 a month towards the device but if I want to upgrade I would have to pay a lump sum. I was on the phone with Jois for an hour and got no where. I plan to shop around and hopefully leave Sprint forever!

This is one of the worst companies I have ever encountered. I am in a 24 mo. contract for IPhone 6 Plus. It has now been 26 mos. since I have the Phone and plan. Today I called and spoke with Customer Rep, "Jois". This lady could not answer any of my questions and kept repeating herself each time changing her answer. I want to know why they are charging me $25 a month towards the device but if I want to upgrade I would have to pay a lump sum. I was on the phone with Jois for an hour and got no where. I plan to shop around and hopefully leave Sprint forever!

This is one of the worst companies I have ever encountered. I am in a 24 mo. contract for IPhone 6 Plus. It has now been 26 mos. since I have the Phone and plan. Today I called and spoke with Customer Rep, "Jois". This lady could not answer any of my questions and kept repeating herself each time changing her answer. I want to know why they are charging me $25 a month towards the device but if I want to upgrade I would have to pay a lump sum. I was on the phone with Jois for an hour and got no where. I plan to shop around and hopefully leave Sprint forever!

We purchased the plan from Sprint least year in September for our daughter who is the student in Seattle. Plan should've have Canada calling and texting even when she is in Canada. We agreed to purchase a iPhone 6 as well at $150 with the plan. Store we purchased the deal is located at Northgate plaza in Seattle. Sales rep name is Christopher. Christopher told us that we will get a phone with one year manufacturing warranty. From the very 1st date phone had issue but not significant just to completely get messed up his summer when my daughter came back home. Battery was dying, Wi-Fi was turning off and on so she couldn't use the phone and turned it off. When she went to apple store to replace phone as it was "under warranty" Apple told her that in fact phone is over 3 years old and has no warranty left. Then we called Sprint and our nightmares begins. As phone now is dead, we tried to switch the SIM card to one of the few spare phones we had at home. Apparently service reps told us that this would work, but it didn't: first time they said it is not working because we tried to use iPhone 5. Then we tried the same with iPhone 6s and confirmed with Apple and Rogers in Canada in fact that iPhone model should not effect SIM function. However Sprint rep this time told us that it is Apple who "locked" the phone... nevertheless checked AGAIN with Apple and Apple told us that this is only Sprit's internal issue. Sprint is still not helping this was another lengthy and useless phone call with them. In the meanwhile Sprint don't stop charging in fact they charged roaming that was never used as the phone was off! My daughter decided to take the issue to the store when she comes back. She went to the store and no sup prize now from Sprint - she received the rudest service ever from Christopher. He showed her the papers that sates the she purchase "used phone" though we NEVER discussed this when the phone was purchased with the plan. What this means is that the sales rep deceived her and hired the fact that the phone was used! This is not the end: she wants to cancel the service but they will not allow her to do that until she pays the bill for charges she never made (remember phone was off and broken). SIM card reminds functional in any phone!
We are from Canada and completely blown off with the terrible service people in US get from SPRINT. There was no a single attempt to fix issue they created, lies, lack of competencies, knowledge, customer service ... I cant name any single positive about this company. She - STUDENT was robbed but she will pay the bill from service she never received and NEVER AGAIN SPRINT!!!