Sprint Now Part of T-Mobile

We purchased the plan from Sprint least year in September for our daughter who is the student in Seattle. Plan should've have Canada calling and texting even when she is in Canada. We agreed to purchase a iPhone 6 as well at $150 with the plan. Store we purchased the deal is located at Northgate plaza in Seattle. Sales rep name is Christopher. Christopher told us that we will get a phone with one year manufacturing warranty. From the very 1st date phone had issue but not significant just to completely get messed up his summer when my daughter came back home. Battery was dying, Wi-Fi was turning off and on so she couldn't use the phone and turned it off. When she went to apple store to replace phone as it was "under warranty" Apple told her that in fact phone is over 3 years old and has no warranty left. Then we called Sprint and our nightmares begins. As phone now is dead, we tried to switch the SIM card to one of the few spare phones we had at home. Apparently service reps told us that this would work, but it didn't: first time they said it is not working because we tried to use iPhone 5. Then we tried the same with iPhone 6s and confirmed with Apple and Rogers in Canada in fact that iPhone model should not effect SIM function. However Sprint rep this time told us that it is Apple who "locked" the phone... nevertheless checked AGAIN with Apple and Apple told us that this is only Sprit's internal issue. Sprint is still not helping this was another lengthy and useless phone call with them. In the meanwhile Sprint don't stop charging in fact they charged roaming that was never used as the phone was off! My daughter decided to take the issue to the store when she comes back. She went to the store and no sup prize now from Sprint - she received the rudest service ever from Christopher. He showed her the papers that sates the she purchase "used phone" though we NEVER discussed this when the phone was purchased with the plan. What this means is that the sales rep deceived her and hired the fact that the phone was used! This is not the end: she wants to cancel the service but they will not allow her to do that until she pays the bill for charges she never made (remember phone was off and broken). SIM card reminds functional in any phone!
We are from Canada and completely blown off with the terrible service people in US get from SPRINT. There was no a single attempt to fix issue they created, lies, lack of competencies, knowledge, customer service ... I cant name any single positive about this company. She - STUDENT was robbed but she will pay the bill from service she never received and NEVER AGAIN SPRINT!!!

We purchased the plan from Sprint least year in September for our daughter who is the student in Seattle. Plan should've have Canada calling and texting even when she is in Canada. We agreed to purchase a iPhone 6 as well at $150 with the plan. Store we purchased the deal is located at Northgate plaza in Seattle. Sales rep name is Christopher. Christopher told us that we will get a phone with one year manufacturing warranty. From the very 1st date phone had issue but not significant just to completely get messed up his summer when my daughter came back home. Battery was dying, Wi-Fi was turning off and on so she couldn't use the phone and turned it off. When she went to apple store to replace phone as it was "under warranty" Apple told her that in fact phone is over 3 years old and has no warranty left. Then we called Sprint and our nightmares begins. As phone now is dead, we tried to switch the SIM card to one of the few spare phones we had at home. Apparently service reps told us that this would work, but it didn't: first time they said it is not working because we tried to use iPhone 5. Then we tried the same with iPhone 6s and confirmed with Apple and Rogers in Canada in fact that iPhone model should not effect SIM function. However Sprint rep this time told us that it is Apple who "locked" the phone... nevertheless checked AGAIN with Apple and Apple told us that this is only Sprit's internal issue. Sprint is still not helping this was another lengthy and useless phone call with them. In the meanwhile Sprint don't stop charging in fact they charged roaming that was never used as the phone was off! My daughter decided to take the issue to the store when she comes back. She went to the store and no sup prize now from Sprint - she received the rudest service ever from Christopher. He showed her the papers that sates the she purchase "used phone" though we NEVER discussed this when the phone was purchased with the plan. What this means is that the sales rep deceived her and hired the fact that the phone was used! This is not the end: she wants to cancel the service but they will not allow her to do that until she pays the bill for charges she never made (remember phone was off and broken). SIM card reminds functional in any phone!
We are from Canada and completely blown off with the terrible service people in US get from SPRINT. There was no a single attempt to fix issue they created, lies, lack of competencies, knowledge, customer service ... I cant name any single positive about this company. She - STUDENT was robbed but she will pay the bill from service she never received and NEVER AGAIN SPRINT!!!

We purchased the plan from Sprint least year in September for our daughter who is the student in Seattle. Plan should've have Canada calling and texting even when she is in Canada. We agreed to purchase a iPhone 6 as well at $150 with the plan. Store we purchased the deal is located at Northgate plaza in Seattle. Sales rep name is Christopher. Christopher told us that we will get a phone with one year manufacturing warranty. From the very 1st date phone had issue but not significant just to completely get messed up his summer when my daughter came back home. Battery was dying, Wi-Fi was turning off and on so she couldn't use the phone and turned it off. When she went to apple store to replace phone as it was "under warranty" Apple told her that in fact phone is over 3 years old and has no warranty left. Then we called Sprint and our nightmares begins. As phone now is dead, we tried to switch the SIM card to one of the few spare phones we had at home. Apparently service reps told us that this would work, but it didn't: first time they said it is not working because we tried to use iPhone 5. Then we tried the same with iPhone 6s and confirmed with Apple and Rogers in Canada in fact that iPhone model should not effect SIM function. However Sprint rep this time told us that it is Apple who "locked" the phone... nevertheless checked AGAIN with Apple and Apple told us that this is only Sprit's internal issue. Sprint is still not helping this was another lengthy and useless phone call with them. In the meanwhile Sprint don't stop charging in fact they charged roaming that was never used as the phone was off! My daughter decided to take the issue to the store when she comes back. She went to the store and no sup prize now from Sprint - she received the rudest service ever from Christopher. He showed her the papers that sates the she purchase "used phone" though we NEVER discussed this when the phone was purchased with the plan. What this means is that the sales rep deceived her and hired the fact that the phone was used! This is not the end: she wants to cancel the service but they will not allow her to do that until she pays the bill for charges she never made (remember phone was off and broken). SIM card reminds functional in any phone!
We are from Canada and completely blown off with the terrible service people in US get from SPRINT. There was no a single attempt to fix issue they created, lies, lack of competencies, knowledge, customer service ... I cant name any single positive about this company. She - STUDENT was robbed but she will pay the bill from service she never received and NEVER AGAIN SPRINT!!!

We purchased the plan from Sprint least year in September for our daughter who is the student in Seattle. Plan should've have Canada calling and texting even when she is in Canada. We agreed to purchase a iPhone 6 as well at $150 with the plan. Store we purchased the deal is located at Northgate plaza in Seattle. Sales rep name is Christopher. Christopher told us that we will get a phone with one year manufacturing warranty. From the very 1st date phone had issue but not significant just to completely get messed up his summer when my daughter came back home. Battery was dying, Wi-Fi was turning off and on so she couldn't use the phone and turned it off. When she went to apple store to replace phone as it was "under warranty" Apple told her that in fact phone is over 3 years old and has no warranty left. Then we called Sprint and our nightmares begins. As phone now is dead, we tried to switch the SIM card to one of the few spare phones we had at home. Apparently service reps told us that this would work, but it didn't: first time they said it is not working because we tried to use iPhone 5. Then we tried the same with iPhone 6s and confirmed with Apple and Rogers in Canada in fact that iPhone model should not effect SIM function. However Sprint rep this time told us that it is Apple who "locked" the phone... nevertheless checked AGAIN with Apple and Apple told us that this is only Sprit's internal issue. Sprint is still not helping this was another lengthy and useless phone call with them. In the meanwhile Sprint don't stop charging in fact they charged roaming that was never used as the phone was off! My daughter decided to take the issue to the store when she comes back. She went to the store and no sup prize now from Sprint - she received the rudest service ever from Christopher. He showed her the papers that sates the she purchase "used phone" though we NEVER discussed this when the phone was purchased with the plan. What this means is that the sales rep deceived her and hired the fact that the phone was used! This is not the end: she wants to cancel the service but they will not allow her to do that until she pays the bill for charges she never made (remember phone was off and broken). SIM card reminds functional in any phone!
We are from Canada and completely blown off with the terrible service people in US get from SPRINT. There was no a single attempt to fix issue they created, lies, lack of competencies, knowledge, customer service ... I cant name any single positive about this company. She - STUDENT was robbed but she will pay the bill from service she never received and NEVER AGAIN SPRINT!!!

I have been on hold with sprint for over an hour dealing with the Buyout Promo. You have to submit your old carriers bill to sprint and they refund you that money to buyout the old carrier. At the end of May, we switched to Sprint. I did the promo a week after we got the phones online (I have confirmation numbers, etc). I have called multiple times and each time, they said for me to wait until after September 4th to receive the Buyout money. Today, I called and they told me basically they lost all of our information. They tried telling me I never submitted the information even when I gave them confirmation - then tried accusing me of making those numbers up because the code usually starts with a "C". After threatening to leave Sprint, file a complaint with Revdex.com, and asking to speak to superiors - I am refunded. The employee that sold us our phone told me Sprint pays all amount under $500. But the representative told me it's only maximum $200. I am being refunded the full amount due to the old carrier out of their "generosity". When asked if I will be back payed from my time wasted and money spent still paying old carriers, they told me they'll get back to me. YEAH RIGHT.
I do not recommend Sprint to anyone. It is garbage - especially the "Buyout Promo".

I have been on hold with sprint for over an hour dealing with the Buyout Promo. You have to submit your old carriers bill to sprint and they refund you that money to buyout the old carrier. At the end of May, we switched to Sprint. I did the promo a week after we got the phones online (I have confirmation numbers, etc). I have called multiple times and each time, they said for me to wait until after September 4th to receive the Buyout money. Today, I called and they told me basically they lost all of our information. They tried telling me I never submitted the information even when I gave them confirmation - then tried accusing me of making those numbers up because the code usually starts with a "C". After threatening to leave Sprint, file a complaint with Revdex.com, and asking to speak to superiors - I am refunded. The employee that sold us our phone told me Sprint pays all amount under $500. But the representative told me it's only maximum $200. I am being refunded the full amount due to the old carrier out of their "generosity". When asked if I will be back payed from my time wasted and money spent still paying old carriers, they told me they'll get back to me. YEAH RIGHT.
I do not recommend Sprint to anyone. It is garbage - especially the "Buyout Promo".

I have been on hold with sprint for over an hour dealing with the Buyout Promo. You have to submit your old carriers bill to sprint and they refund you that money to buyout the old carrier. At the end of May, we switched to Sprint. I did the promo a week after we got the phones online (I have confirmation numbers, etc). I have called multiple times and each time, they said for me to wait until after September 4th to receive the Buyout money. Today, I called and they told me basically they lost all of our information. They tried telling me I never submitted the information even when I gave them confirmation - then tried accusing me of making those numbers up because the code usually starts with a "C". After threatening to leave Sprint, file a complaint with Revdex.com, and asking to speak to superiors - I am refunded. The employee that sold us our phone told me Sprint pays all amount under $500. But the representative told me it's only maximum $200. I am being refunded the full amount due to the old carrier out of their "generosity". When asked if I will be back payed from my time wasted and money spent still paying old carriers, they told me they'll get back to me. YEAH RIGHT.
I do not recommend Sprint to anyone. It is garbage - especially the "Buyout Promo".

Be aware of Sprint mobile sm, I did order the phone by mail and received them Aug10, went to store to exchanged color without even opening the new phones on Aug.13, very next day we went back to cancel the service due to very poor service ( internet and phone calls cannot do at same time which they have not explain to us that it is not possible to do) we end up paying $140 for re-stocking fee ( actually they want us to pay $300 because they said iPhone are consider tablet which I disputed and called costumer service and they changed their wording once they found out I was on the phone with Sprint) now after more than a month pass Sept.19,2017 I received a bill that said I been charged with the airtime from Aug.10 to Aug.13 3 days for not even opening the phone $33.04. Stay away with this people/ business if you don't want a big headache later on just like what we experience right now. Please if anybody reading this from Revdex.com can you investigate this I am sure it is not only us been treated this way, "GOT SCAM"

Be aware of Sprint mobile sm, I did order the phone by mail and received them Aug10, went to store to exchanged color without even opening the new phones on Aug.13, very next day we went back to cancel the service due to very poor service ( internet and phone calls cannot do at same time which they have not explain to us that it is not possible to do) we end up paying $140 for re-stocking fee ( actually they want us to pay $300 because they said iPhone are consider tablet which I disputed and called costumer service and they changed their wording once they found out I was on the phone with Sprint) now after more than a month pass Sept.19,2017 I received a bill that said I been charged with the airtime from Aug.10 to Aug.13 3 days for not even opening the phone $33.04. Stay away with this people/ business if you don't want a big headache later on just like what we experience right now. Please if anybody reading this from Revdex.com can you investigate this I am sure it is not only us been treated this way, "GOT SCAM"

Be aware of Sprint mobile sm, I did order the phone by mail and received them Aug10, went to store to exchanged color without even opening the new phones on Aug.13, very next day we went back to cancel the service due to very poor service ( internet and phone calls cannot do at same time which they have not explain to us that it is not possible to do) we end up paying $140 for re-stocking fee ( actually they want us to pay $300 because they said iPhone are consider tablet which I disputed and called costumer service and they changed their wording once they found out I was on the phone with Sprint) now after more than a month pass Sept.19,2017 I received a bill that said I been charged with the airtime from Aug.10 to Aug.13 3 days for not even opening the phone $33.04. Stay away with this people/ business if you don't want a big headache later on just like what we experience right now. Please if anybody reading this from Revdex.com can you investigate this I am sure it is not only us been treated this way, "GOT SCAM"

I have been on hold with sprint for over an hour dealing with the Buyout Promo. You have to submit your old carriers bill to sprint and they refund you that money to buyout the old carrier. At the end of May, we switched to Sprint. I did the promo a week after we got the phones online (I have confirmation numbers, etc). I have called multiple times and each time, they said for me to wait until after September 4th to receive the Buyout money. Today, I called and they told me basically they lost all of our information. They tried telling me I never submitted the information even when I gave them confirmation - then tried accusing me of making those numbers up because the code usually starts with a "C". After threatening to leave Sprint, file a complaint with Revdex.com, and asking to speak to superiors - I am refunded. The employee that sold us our phone told me Sprint pays all amount under $500. But the representative told me it's only maximum $200. I am being refunded the full amount due to the old carrier out of their "generosity". When asked if I will be back payed from my time wasted and money spent still paying old carriers, they told me they'll get back to me. YEAH RIGHT.
I do not recommend Sprint to anyone. It is garbage - especially the "Buyout Promo".

I have been on hold with sprint for over an hour dealing with the Buyout Promo. You have to submit your old carriers bill to sprint and they refund you that money to buyout the old carrier. At the end of May, we switched to Sprint. I did the promo a week after we got the phones online (I have confirmation numbers, etc). I have called multiple times and each time, they said for me to wait until after September 4th to receive the Buyout money. Today, I called and they told me basically they lost all of our information. They tried telling me I never submitted the information even when I gave them confirmation - then tried accusing me of making those numbers up because the code usually starts with a "C". After threatening to leave Sprint, file a complaint with Revdex.com, and asking to speak to superiors - I am refunded. The employee that sold us our phone told me Sprint pays all amount under $500. But the representative told me it's only maximum $200. I am being refunded the full amount due to the old carrier out of their "generosity". When asked if I will be back payed from my time wasted and money spent still paying old carriers, they told me they'll get back to me. YEAH RIGHT.
I do not recommend Sprint to anyone. It is garbage - especially the "Buyout Promo".

Be aware of Sprint mobile sm, I did order the phone by mail and received them Aug10, went to store to exchanged color without even opening the new phones on Aug.13, very next day we went back to cancel the service due to very poor service ( internet and phone calls cannot do at same time which they have not explain to us that it is not possible to do) we end up paying $140 for re-stocking fee ( actually they want us to pay $300 because they said iPhone are consider tablet which I disputed and called costumer service and they changed their wording once they found out I was on the phone with Sprint) now after more than a month pass Sept.19,2017 I received a bill that said I been charged with the airtime from Aug.10 to Aug.13 3 days for not even opening the phone $33.04. Stay away with this people/ business if you don't want a big headache later on just like what we experience right now. Please if anybody reading this from Revdex.com can you investigate this I am sure it is not only us been treated this way, "GOT SCAM"

Be aware of Sprint mobile sm, I did order the phone by mail and received them Aug10, went to store to exchanged color without even opening the new phones on Aug.13, very next day we went back to cancel the service due to very poor service ( internet and phone calls cannot do at same time which they have not explain to us that it is not possible to do) we end up paying $140 for re-stocking fee ( actually they want us to pay $300 because they said iPhone are consider tablet which I disputed and called costumer service and they changed their wording once they found out I was on the phone with Sprint) now after more than a month pass Sept.19,2017 I received a bill that said I been charged with the airtime from Aug.10 to Aug.13 3 days for not even opening the phone $33.04. Stay away with this people/ business if you don't want a big headache later on just like what we experience right now. Please if anybody reading this from Revdex.com can you investigate this I am sure it is not only us been treated this way, "GOT SCAM"

I have been a customer since 2005 with several phone numbers on the account. Paid faithfully for years. Early this year I started to move numbers to another carrier for better rates. During this process it became evident Customer Service is in big disarray at several levels. Decided to move all accounts and close down this account. This became the biggest nightmare I have ever experienced! After approx 16- 20 calls, many lasting 2 hour or more, to Cust. Svce., several departments, and "Supervisory" and/or "Management" personnel getting involved, I though the issue was resolved, I paid any and all monies due and having been assured that this account was now closed about 1 month ago, I just received a new statement with "New Charges". This was, I thought a very simple request and transaction which has become a true nightmare. It reminds me of one of those unbellievable and hard to believe stories on 60 minutes. I am at my wits end and not sure what to do as there is NO REGIONAL OR CORPORATE OFFICE information anywhere and the so called CUSTOMER SERVICE toll free number is seldom answered and when and if you get lucky you get a new person who has no clue as to any previous contacts made on this same account!!!! I have gone in to local stores to no avail as they indicate they have no control over billing issues and even they, while in store, a manager who was trying to help could not get through the phone to Cust. Service.

I have been a customer since 2005 with several phone numbers on the account. Paid faithfully for years. Early this year I started to move numbers to another carrier for better rates. During this process it became evident Customer Service is in big disarray at several levels. Decided to move all accounts and close down this account. This became the biggest nightmare I have ever experienced! After approx 16- 20 calls, many lasting 2 hour or more, to Cust. Svce., several departments, and "Supervisory" and/or "Management" personnel getting involved, I though the issue was resolved, I paid any and all monies due and having been assured that this account was now closed about 1 month ago, I just received a new statement with "New Charges". This was, I thought a very simple request and transaction which has become a true nightmare. It reminds me of one of those unbellievable and hard to believe stories on 60 minutes. I am at my wits end and not sure what to do as there is NO REGIONAL OR CORPORATE OFFICE information anywhere and the so called CUSTOMER SERVICE toll free number is seldom answered and when and if you get lucky you get a new person who has no clue as to any previous contacts made on this same account!!!! I have gone in to local stores to no avail as they indicate they have no control over billing issues and even they, while in store, a manager who was trying to help could not get through the phone to Cust. Service.

I have been a customer since 2005 with several phone numbers on the account. Paid faithfully for years. Early this year I started to move numbers to another carrier for better rates. During this process it became evident Customer Service is in big disarray at several levels. Decided to move all accounts and close down this account. This became the biggest nightmare I have ever experienced! After approx 16- 20 calls, many lasting 2 hour or more, to Cust. Svce., several departments, and "Supervisory" and/or "Management" personnel getting involved, I though the issue was resolved, I paid any and all monies due and having been assured that this account was now closed about 1 month ago, I just received a new statement with "New Charges". This was, I thought a very simple request and transaction which has become a true nightmare. It reminds me of one of those unbellievable and hard to believe stories on 60 minutes. I am at my wits end and not sure what to do as there is NO REGIONAL OR CORPORATE OFFICE information anywhere and the so called CUSTOMER SERVICE toll free number is seldom answered and when and if you get lucky you get a new person who has no clue as to any previous contacts made on this same account!!!! I have gone in to local stores to no avail as they indicate they have no control over billing issues and even they, while in store, a manager who was trying to help could not get through the phone to Cust. Service.

Sprint's customer service is terrible. Every time I've had an issue it takes at least an hour to resolve. Now that I want to switch to ATT because I've had it with Sprint, they transferred me repeatedly, having to start over each time, to finally find out that to switch my phone over it has to be "unlocked"...which takes 24-48 hours. And I had to pay off the phones and the final bill before they could do it. My bill is on auto pay and not due for 2 weeks. I called after 24 hours and was told it was in process and would be done by the end of business yesterday. Now I'm on hour 47 and still not unlocked. These are mine and my husband's only phones, and we need them for work. Sprint says they understand my frustration, but they can't possibly make it happen any sooner. In one hour, if our phones are not available, I'm going to lose my ever loving mind! And I just received an email saying my final bill is still due. I know that's going to be a full time job trying to get straightened out.

Sprint's customer service is terrible. Every time I've had an issue it takes at least an hour to resolve. Now that I want to switch to ATT because I've had it with Sprint, they transferred me repeatedly, having to start over each time, to finally find out that to switch my phone over it has to be "unlocked"...which takes 24-48 hours. And I had to pay off the phones and the final bill before they could do it. My bill is on auto pay and not due for 2 weeks. I called after 24 hours and was told it was in process and would be done by the end of business yesterday. Now I'm on hour 47 and still not unlocked. These are mine and my husband's only phones, and we need them for work. Sprint says they understand my frustration, but they can't possibly make it happen any sooner. In one hour, if our phones are not available, I'm going to lose my ever loving mind! And I just received an email saying my final bill is still due. I know that's going to be a full time job trying to get straightened out.

Sprint's customer service is terrible. Every time I've had an issue it takes at least an hour to resolve. Now that I want to switch to ATT because I've had it with Sprint, they transferred me repeatedly, having to start over each time, to finally find out that to switch my phone over it has to be "unlocked"...which takes 24-48 hours. And I had to pay off the phones and the final bill before they could do it. My bill is on auto pay and not due for 2 weeks. I called after 24 hours and was told it was in process and would be done by the end of business yesterday. Now I'm on hour 47 and still not unlocked. These are mine and my husband's only phones, and we need them for work. Sprint says they understand my frustration, but they can't possibly make it happen any sooner. In one hour, if our phones are not available, I'm going to lose my ever loving mind! And I just received an email saying my final bill is still due. I know that's going to be a full time job trying to get straightened out.