Sprint Now Part of T-Mobile

There is no way to talk to a person about your bill. If you go to their web site, the phone number they give you - 866-275-1411 gives you no prompt option under billing to talk to anyone. It says there's a chat option but there hasn't been a 'box' the past 10 times times I've opened the web site over the past month. They're over charging me and last month since I couldn't reach anyone I just paid the bill. I can't keep doing that. And since they have me in a contract there's nothing I can do.

There is no way to talk to a person about your bill. If you go to their web site, the phone number they give you - 866-275-1411 gives you no prompt option under billing to talk to anyone. It says there's a chat option but there hasn't been a 'box' the past 10 times times I've opened the web site over the past month. They're over charging me and last month since I couldn't reach anyone I just paid the bill. I can't keep doing that. And since they have me in a contract there's nothing I can do.

This is the worst company I ever had to deal with. When I needed to switch names on our phone bill no store was able to help us do with, we had to switch it at home and contact an 800 number that had us on the phone for over an hour. I then cancelled the phone within 7 days. I then was still charged for the service I didn't use, they did return the money, but then I had to look online MYSELF and it shows a overdue balance. If someone owes money why wouldn't there be a billed send to them????? It isn't my responsibility to check if I still owe money. I will never go back to sprint, I rather get over charged for my phone but get better service!

There is no way to talk to a person about your bill. If you go to their web site, the phone number they give you - 866-275-1411 gives you no prompt option under billing to talk to anyone. It says there's a chat option but there hasn't been a 'box' the past 10 times times I've opened the web site over the past month. They're over charging me and last month since I couldn't reach anyone I just paid the bill. I can't keep doing that. And since they have me in a contract there's nothing I can do.

This is the worst company I ever had to deal with. When I needed to switch names on our phone bill no store was able to help us do with, we had to switch it at home and contact an 800 number that had us on the phone for over an hour. I then cancelled the phone within 7 days. I then was still charged for the service I didn't use, they did return the money, but then I had to look online MYSELF and it shows a overdue balance. If someone owes money why wouldn't there be a billed send to them????? It isn't my responsibility to check if I still owe money. I will never go back to sprint, I rather get over charged for my phone but get better service!

There is no way to talk to a person about your bill. If you go to their web site, the phone number they give you - 866-275-1411 gives you no prompt option under billing to talk to anyone. It says there's a chat option but there hasn't been a 'box' the past 10 times times I've opened the web site over the past month. They're over charging me and last month since I couldn't reach anyone I just paid the bill. I can't keep doing that. And since they have me in a contract there's nothing I can do.

This is the worst company I ever had to deal with. When I needed to switch names on our phone bill no store was able to help us do with, we had to switch it at home and contact an 800 number that had us on the phone for over an hour. I then cancelled the phone within 7 days. I then was still charged for the service I didn't use, they did return the money, but then I had to look online MYSELF and it shows a overdue balance. If someone owes money why wouldn't there be a billed send to them????? It isn't my responsibility to check if I still owe money. I will never go back to sprint, I rather get over charged for my phone but get better service!

I have a business account with Sprint for an emergency line for residential complex use. Service was disconnected because the account was "over spending limit" as if it's a credit card. It's at the point in the month, where the bill has not even arrived, let alone due. Contacted sprint and got bounced around to at least 10 reps, who basically said, it wasn't their department. After 50 minutes on the phone "Alex" said they will not connect my line back unless I pay the 100 dollars that it went over. Explained to them that the bill is not due and we have not received, but since it's a business account, we need to cut a check. At any rate, they will not connect it back, and at the same time, we had a flood in the building, and no one could contact the superintendent because the line was disconnected. This is now causing thousands of dollars in damages because it could not be alerted to cut the water off thanks to Sprint. Cancelled Service today, and moving my other 25 lines out of Sprint. Extremely unprofessional, and quite pitiful.

I have a business account with Sprint for an emergency line for residential complex use. Service was disconnected because the account was "over spending limit" as if it's a credit card. It's at the point in the month, where the bill has not even arrived, let alone due. Contacted sprint and got bounced around to at least 10 reps, who basically said, it wasn't their department. After 50 minutes on the phone "Alex" said they will not connect my line back unless I pay the 100 dollars that it went over. Explained to them that the bill is not due and we have not received, but since it's a business account, we need to cut a check. At any rate, they will not connect it back, and at the same time, we had a flood in the building, and no one could contact the superintendent because the line was disconnected. This is now causing thousands of dollars in damages because it could not be alerted to cut the water off thanks to Sprint. Cancelled Service today, and moving my other 25 lines out of Sprint. Extremely unprofessional, and quite pitiful.

I have a business account with Sprint for an emergency line for residential complex use. Service was disconnected because the account was "over spending limit" as if it's a credit card. It's at the point in the month, where the bill has not even arrived, let alone due. Contacted sprint and got bounced around to at least 10 reps, who basically said, it wasn't their department. After 50 minutes on the phone "Alex" said they will not connect my line back unless I pay the 100 dollars that it went over. Explained to them that the bill is not due and we have not received, but since it's a business account, we need to cut a check. At any rate, they will not connect it back, and at the same time, we had a flood in the building, and no one could contact the superintendent because the line was disconnected. This is now causing thousands of dollars in damages because it could not be alerted to cut the water off thanks to Sprint. Cancelled Service today, and moving my other 25 lines out of Sprint. Extremely unprofessional, and quite pitiful.

This is the worst company I ever had to deal with. When I needed to switch names on our phone bill no store was able to help us do with, we had to switch it at home and contact an 800 number that had us on the phone for over an hour. I then cancelled the phone within 7 days. I then was still charged for the service I didn't use, they did return the money, but then I had to look online MYSELF and it shows a overdue balance. If someone owes money why wouldn't there be a billed send to them????? It isn't my responsibility to check if I still owe money. I will never go back to sprint, I rather get over charged for my phone but get better service!

This is the worst company I ever had to deal with. When I needed to switch names on our phone bill no store was able to help us do with, we had to switch it at home and contact an 800 number that had us on the phone for over an hour. I then cancelled the phone within 7 days. I then was still charged for the service I didn't use, they did return the money, but then I had to look online MYSELF and it shows a overdue balance. If someone owes money why wouldn't there be a billed send to them????? It isn't my responsibility to check if I still owe money. I will never go back to sprint, I rather get over charged for my phone but get better service!

I have a business account with Sprint for an emergency line for residential complex use. Service was disconnected because the account was "over spending limit" as if it's a credit card. It's at the point in the month, where the bill has not even arrived, let alone due. Contacted sprint and got bounced around to at least 10 reps, who basically said, it wasn't their department. After 50 minutes on the phone "Alex" said they will not connect my line back unless I pay the 100 dollars that it went over. Explained to them that the bill is not due and we have not received, but since it's a business account, we need to cut a check. At any rate, they will not connect it back, and at the same time, we had a flood in the building, and no one could contact the superintendent because the line was disconnected. This is now causing thousands of dollars in damages because it could not be alerted to cut the water off thanks to Sprint. Cancelled Service today, and moving my other 25 lines out of Sprint. Extremely unprofessional, and quite pitiful.

I have a business account with Sprint for an emergency line for residential complex use. Service was disconnected because the account was "over spending limit" as if it's a credit card. It's at the point in the month, where the bill has not even arrived, let alone due. Contacted sprint and got bounced around to at least 10 reps, who basically said, it wasn't their department. After 50 minutes on the phone "Alex" said they will not connect my line back unless I pay the 100 dollars that it went over. Explained to them that the bill is not due and we have not received, but since it's a business account, we need to cut a check. At any rate, they will not connect it back, and at the same time, we had a flood in the building, and no one could contact the superintendent because the line was disconnected. This is now causing thousands of dollars in damages because it could not be alerted to cut the water off thanks to Sprint. Cancelled Service today, and moving my other 25 lines out of Sprint. Extremely unprofessional, and quite pitiful.

I called the first two reps understood the problem and promised to get it fixed. They couldn't fix it so I was transferred to a different rep who said it was my fault and that I misunderstood what they meant. The one after that said the same thing. Sprint told me one thing to switch and then changed the whole agreement we had. They are crooks and liars. Wish I could get out of the contract with them.

I called the first two reps understood the problem and promised to get it fixed. They couldn't fix it so I was transferred to a different rep who said it was my fault and that I misunderstood what they meant. The one after that said the same thing. Sprint told me one thing to switch and then changed the whole agreement we had. They are crooks and liars. Wish I could get out of the contract with them.

I called the first two reps understood the problem and promised to get it fixed. They couldn't fix it so I was transferred to a different rep who said it was my fault and that I misunderstood what they meant. The one after that said the same thing. Sprint told me one thing to switch and then changed the whole agreement we had. They are crooks and liars. Wish I could get out of the contract with them.

I called the first two reps understood the problem and promised to get it fixed. They couldn't fix it so I was transferred to a different rep who said it was my fault and that I misunderstood what they meant. The one after that said the same thing. Sprint told me one thing to switch and then changed the whole agreement we had. They are crooks and liars. Wish I could get out of the contract with them.

I called the first two reps understood the problem and promised to get it fixed. They couldn't fix it so I was transferred to a different rep who said it was my fault and that I misunderstood what they meant. The one after that said the same thing. Sprint told me one thing to switch and then changed the whole agreement we had. They are crooks and liars. Wish I could get out of the contract with them.

Been a Sprint PCS customer for over 20 yrs. Last year they started requiring you to have a special passcode sent to your cell phone before you could login to your account. Not just your usual password and user name but an additional passcode that you were required to have each time you logged into your Sprint account.
This is their new security protocol.
On the customer service chat line I was told this would only be a onetime requirement each time you tried to login from a new device. But that was wrong. Even on the same device it requires a new passcode to log in. This, to me is ridiculous, even my bank doesn't require that.
All in all, I think they are an incompetent company at several levels.
Highly NOT RECOMMENDED.