Sprint Now Part of T-Mobile

I have contacted sprint and asked to get out the deal on the phones we have dropped calls all the time or can't get calls this has been going on for months I have called three times they say I am in a no service.They then do a ticket then super visor no they are and we feel very upset we are paying for something we can't use .now I am have medical issues and doctors can't get a hold of this has become a big problem and they keep giving us the run around please help

I recently went to upgrade my iphone 10xr to an iphone 11 and I went into a sprint store to do so. At the store, I was told that because they are combining with T-mobile their systems were upgrading and I needed to order the phone on the sprint app and come back in 20 minutes to pick it up. I was also told that they would be mailing me a device kit to return the old device. I did exactly that and after 3 weeks, I saw a charge for no return of $364 and I immediately called and told them that I did not recieve the return kit. After a few weeks of this back and forth, I was told to go in the store to drop off the phone. I did do that and the store told me that they cannot accept the return on their system for some reason. I finally got the kit in the mail and unfortunately I was not able to locate my iphone XR which I had been carrying around with me for weeks. I then paid the no return fee only to find that my bill was $800! They could not explain to me why it was this much and at this point, I'd rather use a different company (even though I've been a sprint customer for years) than use Sprint

I had sprint 10+ years ago in which they sold me a phone saying it was "unbreakable" I did not need a case! I literally walked out of the store and tripped on the cement side walk & it dropped to the ground and guess what? Shattered! They refused to do anything! So I cancelled the account had it on my credit till 2 years ago when it dropped off! I have perfect credit close to 800 credit score (well not now!!!!) Not one collections on it! 2 days ago my credit score dropped 61 points!! I almost threw up! Here they sold it to another collection agency in which is ILLEGAL to pit back on my credit! I've disputed it in which they came back with that it is a valid new debt! Disputed it again and will continue to do so! This is such bt and sprint will NEVER have me or my families business! Smh! SPRINT GET THIS ACCOUNT OFF MY CREDIT REPORT!!!!!!

The customer service at the sugar land location is the worst! I needed my phone upgraded and I had to go to the store three time - for nothing - because they never help me with anything. I ended up doing everything on my own. Even tranfering data to my new phone. The employee gave me all kind of excuse to no help. Maybe I need to drop services with this company! They dont appreciate their customers!

Please do not buy phone there. These people are scammers. They made me trade in my phone for this promotional deal I never received the promotion. The manager CJ is very unprofessional I still have not received my discount and they still owe me $320 and refuse to give me my money. I am still fighting my money very unprofessional very rude. I regret going there. I am now working on suing them to receive my money. Please don’t go through the headache and waste your time there

I have been with Sprint for about 1,5yrs with no increase in my bill. Ever since the Sprint & T-mobile merger, my bill shot up by $30. It's out rages since most of us are out of work due to Covid 19 . There is no excuse. Did't both companies mention prior to FCC that their customers will benefit from the merger... I think NOT!

This was a waste of 5 1/2 hours. MULTIPLE agents disconnected on me. Had to reexplain everything multiple times, escalated to supervisor and they disconnected on me. I started with the issues of my apps constantly crashing and not being able to copy and paste or screenshot. Ended with not being able to copy and paste, apps crashing, phone not connecting to wifi, or data, And my calls not going through, or if they did then not disconnecting. BUT HEY I can now take screenshots. Sprint customer service is useless

I was a sprint customer for close to 18 years...18 years too long. too many hidden fees and was constantly overcharged for service. when I canceled my account and returned my leased phones I was CHARGED instead of being credited. Terrible company that doesn't care about its customers.

The only reason I will give them one star is because their customer service reps are patient.
This company charges for things you don't want, didn't ask for, never did, etc.
The store will say one thing, online another, on the phone another.
I am constantly fighting to get charges dropped off of my bill that don't belong there.
Woke up today and my service was shut off. Finally get a hold of someone that tells me it's because of a replacement tablet I ordered and didn't return the old one. I DIDN'T ORDER ANY TABLET.
So now I have to hope to get that resolved or they want over $300.
It is always something, and on top of that, the service isn't even very good in my area.
Do yourself a favor and just stay away from this company.
Save the money, buy the phone you want and use one of the other month-to-month cheap services.

Sprint lied on their coverage map. And when I moved to that area (across the US), I got there and there was NO Service for over 2 weeks. I went through the process and canceled due to FAILURE By SPRINT to honor the contract and providing service in Princeton New Jersey. (I was EXTREMELY clear, I required service there).
They claimed for two weeks the zero service in Princeton was a problem they were 'working on' but it did not get fixed.
Even though I canceled and had to switch providers. They still charged me in 2010. I have shown them proof of the cancelation process.. And the change in providers due to their FAILURE to deliver service/breach of contract and possible fraud. Everything
I do wish someone would sue Sprint or shut them down. I will NEVER return to Sprint.
FYI: Verizon has been excellent, AVOID Sprint!!! (Both in false information on service, false charging after cancellation and fighting them for 10 years!). Some how Sprint can put it on your credit report, but it seems my previous Revdex.com filing is not on Sprint (or I could not find it).

This company has the rudest employees working for them. I understand Sprint filed for bankruptcy and changed their name to Boost Mobile. This company will go the same route. Get a load of this; my 89 yo mother got her boost mobile phone along with my 66 yo brother this past March. My mom passes away on June 17 and in the process I received her phone. I called Boost Mobile and asked to have her phone unlocked so that I can get it registered with my carrier, and after 3 different days of trying to get this taken care of and waiting on line forever, I was told that I had to wait a full year before they would unlock the phone. I asked to talk with a supervisor and that I would produce the Death Certificate of my mother and asked if they would please unlock the phone. They never called back. Wouldn't even unlock it for my deceased mother. I will tell all of my friends, neighbors , relatives and anyone out there who will listen.....DON'T do business with this
third rate company. They don't rate any stars.

I recently had a door to door salesman tell me that they (Sprint/T-Mobile) had a promo for current customers to help them not feel left out of the great new prices offered to new customers. He told me I could port over my 5 lines and get Sprint to pay off the balances! No switching fees! So there was no switching fees but now after 45 days Ive found I can only get them to pay off the 3 phones we traded in and not the other 2. Those 2 have a balance of $932 and Im paying those outta pocket. There goes any money I might have saved, paid all up front! I look forward to getting a new phone like going to the dentist!

Was lied to about everything. The service sucks and I paid full price for an iPhone 11 and when I tried to use a different provider, I was told the phone was locked. I then wrote the Revdex.com but it never got resolved and now I’m stuck with a high dollar phone I can’t use. I recommend that you never use sprint or boost mobile for anything. I told my friends and family and at this current time, they have lost 268 costumers because of me and counting. Don’t use them.

I have no idea how they haven't been sued yet. It blows my mind. They've made me cry multiple times in my local store. They've yelled at my mom. I can't even put into words how insane it all is.
The worst thing is they're probably going to end up reporting my credit somehow because me and my husband just abandoned our plans with them and went to Verizon. The thought of dealing with them ever again makes me want to rip out my fingernails and or jump off a bridge.

I have called sprint of 6/17 and again on 6/24 about a fraud on my account. Someone broke into my account and upgraded 2 phones and shipped them to PA. My bill went from 303.00 to 502.00. I was told at first that I was only going to reburnished $10.00 for my inconvenience. I found this funny, since this was not my fault at all. I was charged for 2 phones ( I phone 11 pros) that I did not purchase. I was on the phone for over 2 hours with 1 person I was transferred to multiple people then hung up on. I called back asked for a manager and was told that the manager was busy. Then I was told that I needed to speak with the fraud department and was given the wrong number to call to speak with them. I had to go into the spring store that is in my area to actually get a hold of the fraud team and the investigative team. Once I did I got a hold of someone there, I was told that it was possibly my fault that someone got into my account. This added fuel to my fire. I have been with sprint for over 6 years. This is the first time this has ever happened to me. I was then told that the $200.00 dollars would not come off my account till after the next bill cycle. Then I looked at my account today and my bill is now 5,608.23 because I am being charged the cancelation of the two phones and the return of the two phones that someone else charged on my account. I will not pay these charges and I will not pay the 200.00 dollars that the person paid for the phones on my account. I want the charges taken off my account. I should not be held responsible for this. I have been a loyal customer with your company for years and I am being treated poorly at this time. I would like a call or email back about this matter. I look forward to hearing from someone soon.

If you are thinking about joining the Sprint network, DON’T DO IT! I was lied to more times than a politician does in a lifetime! I am serious turn away now!
I had a representative, who identified himself as a Sprint corporate employee, knock on my door and offer me 5 lines for $100! That is great! He said corporate could offer better deals than instore could. They said all in and out the door, locked in price, no entry offers attached 5 lines for $100. I had been with Cricket and mostly happy with my service. I paid $100 for our cricket lines, so it was an even trade. However Cricket doesn’t reach a family property and the agents assured me that they did have coverage in that area also. We listened and decided to go ahead and sign up but everything they told me was FAR from correct. That was only the beginning of the nightmare that is Sprint.
Our first bill was not $100 but over $130. I called and talked to customer service and they said the representatives were not from corporate. Also the phones were on 12 month entry offers. Meaning 1 year in my bill that was supposed to be locked in skyrocketed! Now I was paying much more than with cricket and the service was terrible. I mean terrible! My bill went up to over $180. My son moved, so I paid money to cancel his phone and be done with that. Now my bill went to $155 for 4 phone lines, still over $55 more than my Cricket bill with MUCH WORSE SERVICE AND COVERAGE!!!
That was only the first of many, many issues. The service is terrible. I lose calls on average at least 2 times a call. The coverage they promised they had in our family property doesn’t exist. They didn’t have any better coverage than Cricket did that stops just outside of Payson and NOTHING on the White Mountains. So when they told me I could have service in the Mountains, it was an outright lie. When I discussed it with an in store agent they told me they have no coverage in the mountains.
I talked to agents in the store that “made adjustments” to help with signal that did nothing. Customer service provided me a magic box that was supposed to boost my signal. The magic box only got signal in one window in my house and only one bar. It said it needed to be in a better place because the signal was low. I laughed. Even the booster couldn’t get any signal. I am on roaming 99.9% of the time in my home.
I called customer service many times. One time I was trying to work out the signal issues and my phone lost connection 4 times. They then left me a message telling me if I still had unresolved issues to call them back! They never resolved anything! I had another booster I was trying to hook up they never helped me get working! I never did get it to work.
I have spent hours talking to them. Nothing helped! I got no help for any kind of resolution any time I called or talked to them in the store. Speaking of stores, I can’t use my phone in the store, any store. I don’t have signal enough to! I have to leave the store to make a phone call or send texts. Just so you know, this isn’t just my phone. It is the entire family that has had this issue and we do have a couple of different phones, so it is the service, not the phone. It is the worst in our home, but any store we go to we have the issue with not being able to call or text in the store.
So many promises and agreements were breached. However that isn’t even the end. I called and asked when I could cancel my service. They said I could cancel service on June 25, 2020. This would give me my last bill on July 25th and I would be done. That was their own customer service agent! I signed up for another phone company excited to be rid of sprint. I called to see what would happen if I cancelled one day later since my new phones hadn’t arrived. I found out the customer service agent lied! I don’t know why I was shocked. They haven’t told me the truth yet. Why would they start now? I can’t cancel until July for an August bill! What? Now I have an entire extra month of payments for 2 phone services because once again Sprint can’t tell the truth! So I already had started porting my numbers to a new company, so they said my bill will be double next month. Shocking! They can’t keep any part of their arrangement. They breached the contract all along. They lied about everything. They even lied about when my fulfillment of the contract would end, even though they NEVER upheld ANY PART of their contract!
I am so happy to be moving to another company! I can’t tell you how much of a nightmare Sprint is. I will never go back. I will make sure my story is told. All of their representatives lie! They will tell you what they think you want to hear because they won’t be the one on the phone to tell you they lied to you!
Stay away from Sprint! Just say NO!

My experience is with Boost Mobile, which apparently is Sprint now. I bought an Iphone 7 from Boost for my daughter to upgrade. The battery was bad so I called to arrange to return the phone for a refund within the seven day return period. I was told I would receive a mailing label on Friday to return the phone, but it did not arrive. I called again on Monday letting them know I had not received it as promised and was told that since it was past the seven day guarantee, they would no longer accept a return. I tried to explain that when I received authorization to return it, it was within the seven days and I was told to wait to receive the label, but they did not care. I kept getting transferred from person to person (none of which spoke English very well making the process very difficult) and after repeating this information over and over, I asked to speak to someone in charge. I was told that the representative I originally spoke to was not supposed to send a label and that I needed to send it myself, I said I was fine with that and would mail it back that day, but I was told they would no longer accept it because it was past the seven days. I explained AGAIN how I was within the seven days when I called and the mistake was on their part therefore my return authorization should be honored. The customer service representative agreed that it was their mistake, but still refused to accept a return. Over the course of about a week I spent hours on the phone talking to many people and all for nothing. They never had any intention or desire to help me. My belief is that the first representative deliberately gave me false information in order to allow they company to get out of refunding my purchase, knowing by the time I followed up it would be past the return window. It is very disappointing that a company refuses to stand by their policy and their word and looks for technicalities, leaving the consumer to suffer the consequences of their own mistakes or incompetence. Now I have paid for two phones and have no recourse for the defective one. I have been a Boost customer for many years and have four different lines with them, but they care not for loyalty or even honesty according to my experience. I'm very disappointed.

AVOID SPRINT! Sprint suffers from inadequate/misinformed customer service. The employees are conspicuously undertrained and seem utterly happy to feed trusting customers misinformation. Their misinformation this time cost me $333.60 out of pocket. When I learned of the misinformation, I called Sprint (the local stores won't help, but give the customer the run-around, "Oh yeah, just call Sprint.".....As if the store employees aren't part of Sprint.) And do you think Sprint customer service is willing to resolve the problem when you call? Kind of, at best, actually NO..... They try to negotiate for partial resolution. Here is why this is a slap in the face: The employee's blunder is either right or wrong. There is no in-between. It is black or white. How can you negotiate an employee's mistake fractionally? Part of the store employee's pay, apparently, is from commissions, so these reckless twenty-year-old first-experience-on-the-job wanna-be techies tell you what they think you want to hear to close the deal, but then have you call the customer service center when the s*** hits the fan. By then, the twerp employee has already received their commission off you and probably works somewhere else while the manager is trying to train yet another generation of slothful flunkies practicing their over-confidence-saturated nerd-speak. Who gets the sy end of the stick? The customer! AVOID SPRINT!!!! (No, you can't tell a customer that at 18 months the price of the phone will go up until paid off at 24 months, when in actuality the price goes up as rental and nothing is getting paid off. THIS IS FRAUD!!!!!!!!!!! Sprint is fraudulent! Sprint knows they are fraudulent but does nothing about it. Why? Because no one holds SPRINT accountable!!!!)

I wish there was an option to give no stars! I've been on the chat with 4 different Chat specialists and on there for over and hour and half and not one was able to help me. Then all of sudden the website logged me off!

A couple years ago, This company promised to pay my cell phones off with my old provider if I switched to them. They never paid it and I have a collections bill with my old provider that’s over $2,000! I’ve called and complained and can never reach anyone who understands what I’m saying. No offense to foreigners at all, but it’s definitely a communication issue. I kept getting told I’d hear from someone and didn’t.