Sprint Now Part of T-Mobile

Sprint customer service is the worst. I hope they are not intentionally lying, but just misinformed. I have probably wasted a full day of my life on their chat service over the last month. Each person has to hear your full story instead of just looking at the transcript and then put you through to a supervisor, who says they are going to have their Executive Services call to resolve the issue by calling your number you supply, but instead call your husband and leave their general 888# to call back on. I am done with them. I will waste no more of my time listening to their promises and then having them not follow through. Here are a few of their lies I was told: They would unlock our phones within 24 hours if we paid them off. I paid them off and received confirmation#s for 2 different transactions. Instead of applying it to the phone, they applied it to my bill. So the phones were not unlocked without another chat. Then they told me I could go to the local Sprint store to drop the phone off and pay off my balance and I should receive money back for the phone. I drive there and they tell me no they can't do that...contact Sprint for a box to send the phone back. I was also mislead on the amount I would receive back for the phone or I would have just sold it on my own for much more than what they eventually credited my account for. I was then promised TWICE that a rep would call me back to straighten this out so I would not go to the Revdex.com. Nope, didn't happen. They called my husband the second time and then left a general 888# to call back. They wanted to hear my whole story again when I called. I am not doing that. I am done with Sprint and will be glad to share my knowledge of them with everyone that will listen. Their customer service is the worst, because you think they are solving the problem when you are on with them, but it ends up being a lie. I would rather they just say they can't help you. I tried to leave 0 stars, but it made me put at least 1.

I was a customer for a few years before I had to switch to different provider. I moved to an area where Verizon was the one that had cell towers. My boost mobile device failed to work in the area I live in. Unfortunately, several months ago I had to get a new device because the other one was broken. Boost Mobile will not unlock SIM card because "I didn't have the device long enough". I have been a loyal customer in the past and very surprised by this policy. A few other things...surprise activation fees for switching a phone number with same company to a new phone. I was told invalid information about the insurance policy and was screwed over into purchasing a new phone that I am unable to unlock the sim card. The last thing is...the last person in a retail store that helped me had given his coworker my phone number to ask me out on a date- very unprofessional and breach of privacy.
Not amused of the treatment I have received for the last year.

My father-in-law has dementia and he trusted someone he shouldn't have. He bought a phone for a woman on Dec. 31st, 2018 and she raised his phone bill so much several times that his phone was shut off, even by using his phone before 2018. Recently, after I became POA for my father-in-law and after we moved him 660+ miles away from this woman, she created a new online account with his information (I had deleted all of his online accounts on Nov. 15, 2019, but between Nov. 15, 2019 and Dec. 11, 2019, she created a new online account) and made herself authorized user. She also added service for another phone on his account which raised his bill by $142.78 (I have since found out that it was $80 per month for the "kick started jump" bring-your-own-device plan and that it's pro-rated a month and a half or something which raised his bill that much). I think that Sprint should be liable for a lot of this issue especially since he now has a $900 plus phone bill since this woman is a stalker and has tried many times to call him, get the pin so she can re-activate the phone after we restricted and suspended the line. How was she allowed to make herself authorized user? Now, I have evidence too that a Sprint worker, called with a conference call with the accused on the line to my father-in-law's phone on January 15th AFTER I had uploaded the POA papers. Thankfully, he didn't answer, but I think Sprint should be liable for aiding the accused. All I know is that John was living in squalor (no running water, 116 degrees, no money, living in a little camper shell trailer, no fridge) with an outstanding Sprint bill of over $708.80 (that was what he owed Sprint on May 15, 2019 and he owed at least that when we moved him to where we live per his request on September 1, 2019), his storage (autopay) hadn't been paid since July, 2019 with a bill of over $800. I have record of "Sprint Usage Alert that the accused's phone line had used 90% of the high-speed mobile hotspot data on Thursday, Aug. 15th, 2019. In the past, my father-in-law's phone had been shut off several times, probably because the accused had run up the phone bill to over $900 I"ve heard. I ended the online accounts on Nov. 15th, 2019 so that hopefully no one could mess with his account, but somehow, she opened up another online account and that's when she added service for the Apple iPhone 11 which raised my father-in-law's phone bill. It's so sad that elderly can be taken advantage of so easily. I hope Sprint will help and take responsibility for aiding the accused. I've been in contact with Sprint investigators and the fraud department but they haven't gotten back to me within the past 8 days regarding what is happening with the case. We'll see when the bill comes in February, 2020...

Beware of sprint flex lease program. They will charge you a monthly fee for 18 months that is applied to the purchase price of your phone, after that the monthly fee is just applied to renting the phone not the remaining balance. I pd over $400 when I only owed $219 as the balance on my phone. They tell me the flex plan just charges you to rent your phone after the lease of 18 months..... what ? I am now renting the phone and the money I am paying is not being applied to the balance I owe ? Ridiculous, they are stealing my money! Pay your phone off before your lease ends or you are throwing your money out the window. This is a crime !

Awful. It’s not Sprint it’s the people work there this location everybody should be investigated. They try real hard to cover up they dirty work. Be careful at this location terrible service misleading.

Horrible *** company. My grandfather died and had ten months left on his contract when he died. My grandmother tried to close out the account and they wouldn’t let her even after she provided a death certificate.... so *** sad.. this company and its employees are going to ***... I cannot believe they the amount of unprofessionalism and sympathy they lack when it comes to a matter like this. All together my grandmother had to pay an additional $2,300 to close the account. She died shortly after.... so sad... it breaks my heart and brings me to tears.

This company is really foul. They are one of the worst services I ever decided to try. First, they have too many fees, your bill will be much more than you expect, i'm not sure if they jxing by their own standards or going by the standard rates. Second, this company has the worst customer service reps in America, they ignore you while your on chat and they have the nerve to expect a good rating in the following survey. But MOSTLY, they will cancel your contract on you without even a phone call. They did this to me and my mom; they just deactivated the account without a word; no text message or email. Just shut off. So, I will contact the Revdex.com so they don't try to get a cancellation fee on my account. I'm going back to prepaid, buying a phone is better down the line. OOh, I would love to give a half of a star.

Worst company I have EVER had the displeasure of working with.
After leaving Sprint (for MANY MANY reasons) we paid off our leased phones and moved on to a new carrier.
When we asked for our phones to be unlocked, because we paid them off, they claimed they did. However, this turned out to not be the case at all. We have since spent 10-12 hours on the phone with Sprint customer service trying to get these phones unlocked. Everytime we call they promise it will be done in 24 hours. 24 hours later.. still locked. These phones are owned by US, not Sprint anymore. This is completely illegal and just a poor reflect of the company. It's been 9 months since we've been with Sprint and they still seem to not be able to unlock our phone. I think it's a scam hidden behind incompetence.

Sprint used to be fantastic. From the service performance to the customer service. Today, after 10 years of being a sprint customer I can truly say it is the COMPLETE opposite experience. First, the cellular service and performance has gone down vastly. There is spotty service, terrible streaming quality, and endless dropped calls. I often find myself well below the 5G mark and having trouble streaming just music let alone make a call or send a text. The next quality of sprint to turn to a negative was the customer service a cost for service. It seems like my bill is always going up and that every month I am having to call customer service to resolve double billing and incorrect billing. When calling sprint I have to wait on hold for excessive amounts of time. By the time I actually get to an operator it is someone who hardly speaks English and more often times than not is extremely rude and very unwilling to help. Additionally, it seems that every time I call they are very inconsistent with information passed along to the customer. You call in and a customer service rep tells you one bit of instruction while the store or another operator tells you instructions or information that is the complete opposite. I am absolutely sick of sprint and moving on to Verizon. I will never use sprint again as my bill consistently rises and I pay for dropped calls more than actual service and get treated like I am dumb.

I left AT&T for Sprint. BIG MISTAKE! I started out with a contract of Unlimited talk, text and data for $217 a month, {I have only had Sprint for 4 months} Now , 1 month in and they jacked my bill and last month they took $303. So the entire 4 months I have been with these con artist and every month I have had to go into Sprint store and wait twenty to forty minutes to correct my bill. They stay so busy. NOT because they are good, but because they are not. I learned that two thirds of the customers are there to fix their bill. I am leaving Sprint.
Run as fast as you can!!!!

There customer service is the worst spent approximately 4 hours over the past 2 plus days trying to purchase the phones that were leased from Sprint The hardest part was finding a rep who spoke english that I could understand and being put on hold repeatedly. I was told different stories from each rep but 3 told me my phones were paid for. Gurpreed (who I wasn't able to understand clearly) charged my credit card for almost 500 dollars and told me all phones were now paid for .
Latter that day I checked my sprint account and saw that sprint still owns the phones .I called back and spoke to Summer (I think that how you pronounce her name also hard to understand ),the numbers she gave me didn't match but stated that the phones were paid for ,I was then transferred to the retention department and spoke to (Whitney who I had no trouble understanding) she also assured me the phones were mine and offered to unlock one of the phones .Today I received a text message stating that 2 of my phones were the property of Sprint and since lines were no longer on Sprint I would have to return them to sprint or pay for them ,I called yet another phone number for Sprint and was connected to Tahsin (who also had a thick accent ) I asked to speak to some one in the United States He told me he was in Canada He started to tell me the same story I have heard repeatedly for the past 2 days after spending 41 minutes on the phone with Tahsin most of the time on hold ,he finally gave me a plausible explanation and possible solution ( I won't know the answer for several weeks ) and then he had the audacity to offer me a incentive to continue doing business with Sprint I could not believe what I was hearing , I asked him to repeat what he had said( I thought maybe I misunderstood him )but the offer was the same I wished Him a good day and hung up .I wish I could give Sprint a negative 1 star.

Where to start…… I have been a customer with sprint since 2008, I trusted them and have never missed a payment. Have my bill on auto pay and would have never thought they would have *** me the way they did. Today I called to see if I could get my bill lowered since I noticed they have been charging me more and more since February when I added an additional line. So back in July 2016 I went in to get an upgrade on my phone and along with my upgrade they gave me a free mobile hotpot device and wanted to thank me for remaining a loyal customer. I honestly didn’t think anything about it. They told me it would stay free until I canceled my service or ended contract with them. I guess they have been charging my account $10.00 a month since 2016 for the mobile hotspot device which I have never used. It is still in my desk at home. February 2019 they started charging me $40.00 a month for the device and in September of 2019 they started charging me $50.00. Which I hadn’t noticed because like I said my account is on auto pay. All together they have stolen $880.00 from me and when I called in today they gave me the run around trying to make excusses for why this happened transferring me from supervisor to supervisor ultimately saying in the end they would only refund $150.00 to my account even after looking in their records to see that the device has never been used or activated confirming with me multiple times that I have not used the device... I am LIVID, they would not tell me when my contract was up even after I asked four separate times. I ended up hanging up after literally being in tears from the way I was treated and passed around by the staff and ended up having to have my boyfriend call who is also on my account to get the matter resolved. He hasd the same problems and ultimately they told us they would not refund anything past 60 days. Even after realizing they were in the wrong and took advantage of me. They said the device was FREE and I would not be charged, that I was receiving the gift for being a “loyal customer”. I will be taking them to small claims court if this matter is not resolved within 5 business days. Having them cover the legal fees plus damages. This is total bt and we will be taking our business elsewhere.

To start my first bill I was charged $60 for each line I had activated ( which was 2 ). I was told activation was going to be waived. After 30 minutes on the phone I managed to only get one of them waived. Every single call I made or received ended up cutting in and out and finally being dropped. The saying " can you here me now " was all I would say on every call. Then after cancelling my service. I received a notice for my last bill for $81 and upon my first notice of it the bill was already past due. Sprint is a joke I will never recommend them to anyone. Also will never use them again. Big rip off

This is a horrible company that prays on the customer that pays their bill on time.I have been with the company since they bought out nextel and they ran a promotion recently if you add a line you would receive a $200.00 mastercard they promised after 90 day. it has been six months and the have still not gotten the card to me. Every time I talk with their customer service they say seven to ten more days and this has been since august 2019 each time I call it's the same thing seven to ten more days its now January 2020 and they still have not sent the card out but they keep billing me on time and they keep changing the amount of my bill I signed up for the unlimited talk and text for $50.00 and now they are charging me $65.00 and offering the same service to new customers for $35.00. How can they be allowed to stay in business this way? if you are not involved with them stay far far away from this company

Throughout the past two and a half years, that I have been tied into a contract with Sprint, I’ve endured the lowest standard of customer service of any industry.
Starting from day one, promotions that were promised were not delivered. I continually fought for them over a six month period, eventually receiving compensation for one out of two promised incentives. It goes without saying it was very difficult to work with them, having to constantly escalate my concerns in order to receive a resolution.
After 18 months I was given the choice to own my phones, which I accepted. I signed up to own my phones after making six monthly payments for their purchase. Over that time period, I contacted Sprint every couple of months to ensure I was still on schedule to pay them off.
During the seventh month I switched cell phone providers and chose to port out my phone lines and cancel my Sprint service. During the transition I was told by my new carrier I needed to get my phones unlocked by Sprint to complete the switch. I didn’t realize they were locked so I called right away.
I was told by Sprint that I owed 150.00 more because they still owned my phones. They explained I never enrolled in the payoff program and was actually still leasing them. I pointed out I had recorded conversations where I expressly conveyed my desires to own my phones, pay them off, and enroll in the program that made it possible to fulfill my contract. At no point was I instructed that in order to enroll, I needed to initiate it myself through Sprint’s website.
I requested my call be escalated to a Supervisor who eventually agreed to pay off the phone balances (in light of my recorded phone calls) and unlock my phones. It was a relief because the port out action meant I was caught in between two service providers and unable to have services with either. I was told to give the Supervisor 24 hours to credit my remaining phone balances.
The next day I logged into my Sprint account to pay my final bill and saw my phone balance hadn’t been credited by the Supervisor; he accidentally credited my phone bill. I contacted Sprint again and told them the credit had been misapplied and I needed it fixed so my phones could be unlocked. I was informed the Supervisor was unable to credit my phone balance because my account was closed. I now needed to wait until the 11th and the end of the billing cycle to receive a final bill and pay it before my phones could be unlocked. I inquired why the Supervisor hadn’t explained this to me at the time, but the response given was, there wasn’t anything that could be done for me.
On the 11th I called back because my Sprint account didn’t populate the final bill. I was told that even though the new billing cycle began on the 11th, my final bill wouldn’t post to my account until the 15th.
Again, I wasn’t given any of this info. When I expressed my disappointment with Sprint, the rep responded in a way that insinuated it wasn’t his problem because I was no longer a Sprint customer. He worded it like, “you wanted to move to another cell phone company”.
For a communications company, Sprint has the worst communication I have ever experienced. I am so glad I am no longer a customer and wouldn’t return to Sprint even if the service were free. It wouldn’t be worth the potential hardship of having to eventually use their customer service.

ZERO STARS! How is Sprint still in business. They hire and train people to be is. All reps never know what is going on and points the finger to the customer. I used to be with them from 2010-2017. I switched to Verizon and I told them that I am leaving due to poor internet service. I was paying a bill that was extremely expensive, which did not made sense because the quality was horrible. It was a shame to pay over $100 for services that did not work. To cancel was a nightmare. I called and cancel in November 2017. They told me that the phone will no longer be active. In Dec 2017, I passed my iPhone to my sister (phone paid off when I cancelled). She started receiving my phone calls, text messages....I called Sprint and told them that I clearly wanted my account closed, why is the phone still receiving service, and I will not be paying any bill for a service that I clearly cancelled in NOV. He stated that I shouldn't and will cancel. By January 2018, the phone was still active, at the point I cussed out a rep, and even dumbed it down and specifically told them that I WILL NOT PAY A BILL that I clearly closed in November will all paid. Needless to say, my bill went to collection. BBS Please do something with SPRINT, they are doing the samething to my parents. They paid off their fees, and returned the phones. They have also called and cancelled. We have the cancellation email. What more does it take to close a sprint account? They even received a dec bill for services that was not used as they switched to Verizon. This company is one of the most Corrupted company in AMERICA. They are thief's and that is not acceptable.

Their guarantee is a lie! Billing is rigged to steal from you. Paid my bill every month on time and suddenly PAST DUE!??? Liars!! I want my guarantee honored so I can leave this company!

Worst company ever. Horrible billing practices of adding unwarranted fees over and over again. Stay away or watch your bill like a hawk. They tell you they will fix the problem in the next bill and again the fee shows up. I can’t tell you how many times I have had to call to dispute my bill. They lie constantly about promotions, change your plan without any notification. HORRIBLE company and customer service. Wish I could leave a zero star review!

I had 2 phones on my account for several years. Paying 175$ per month with auto pay and never late or any problems. In October of 2019 I switched to a less expensive carrier. When I was billed 90$ in November I called and canceled service for the second phone ( which I thought was done in October). On December 17 I called after being charged another 90$. I was given a confirmation# by Nathaniel L. and told that I would not be billed again. I had another auto pay deduction on 1/7/20 ( 90$). Today I was told that I would be charged another 90$ on February 7. That's 270$ that sprint has taken from me after I stoped using their service. Unless you intend to stay with sprint try another company. At least plan ahead when you try to cancel the service.

100% Unsatisfied New Customer Experience
Being a new customer with Sprint, in a 2-week span I noticed that the previous wireless company I had provided me with 4G internet speed on my phone, but with Sprint my internet speed downgraded to 3G. So slow that at times I cannot even access my GPS application on my phone. I tried troubleshooting the problem over the phone with no positive results. I then tried to upgrade my phone to see if that would resolve the issue, and I was told I did not qualify. Needless to say, I have wasted countless hours on the phone with management with absolutely no solution to my issue. Having worked in the wireless industry in the past, we would have "Never" let this issue escalated to this point, especially when you bring 5 new lines to a new company, like in my case. I've been a month and a half now with Sprint, and I am already exploring new wireless services with other companies due to the fact that it has clearly been a one-sided relationship with Sprint.